Re^2: How to override the ink expiration date, HP OfficeJet L7500/7600/7700 series?
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From: rayd on 28 Oct 2008 10:38 (Apologies for starting a new basenot. My newsreader is misbehaving.) e: How to override the ink expiration date, HP OfficeJet L7500/7600/7700 series? Bob Headrick (bobh(a)xxxxxxxxxxx>) said: > > I want to eliminate the "ink cartridge missing or damaged" error from > > my HP all-in-one. I'm exploring three options, and option two is > > overriding the expiration date. > > > I think you are barking up the wrong tree here. The message for an expiration date issue is > different, it would say the ink supply is expired. > > What is the exact message? If it is actually "printhead missing or damaged" the > following would help: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01446637&cc=us&lc=en&dlc=en&product=2512010 > > Regards, > Bob Headrick, MS MVP Printing/Imaging The message is "Ink cartridge(s) missing or damaged," not "printhead," but "cartridge." It's a bogus message. The ink cartridge is neither missing nor damaged. This message simply indicates that the cartridge has reached its expiration date. It's got nothing to do with a missing or damaged cartridge. HP was too lazy to put an error message saying "Time's up! Replace your cartridge!" into the AIO's firmware, and they were too stupid to make it a warning message rather than a hard error that locks up the entire AIO. This is not something new. HP and other printer mfrs. have been doing it in their printers for several years. The Internet is full of stories of outrage and suggested workarounds, and even news of a lawsuit against HP for the practice. HP's web page http://www.hp.com/pageyield/articles/us/en/InkExpiration.html gives the official explanation for this behavior, and says that the error message can be overridden for the 88 cartridge used in the L7500, L7600 and L7700 series. That web page also lies: it says that instructions on how to override can be found on the printer, in the user manual, or in the expiration message that appears on the computer screen. The alleged instructions are nowhere to be found. That's why I'm posting my query here. -- Regards Ray |