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From: Bulent Balci Bulent on 2 Jun 2010 09:56
Thank you K.Orland,

This file renaming operation has solved my problem too.

Thanks in advance ;)


"K. Orland" wrote:

> Close Outlook. Locate the following files and rename them:
>
> outcmd.dat
> frmcache.dat
> .srs
> extend.dat
>
> These files are likely hidden so use the Advanced options in file/folder
> search or use Windows Explorer to unhid hidden files and folders before you
> start the search. Make sure you also enable the view of known file extensions
> as well.
>
> If you're wondering what to rename the file to, try outcmd.dat_old for
> example.
>
> Then open Outlook again. Let me know if that works or not. There are still
> other options available.
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "Jim Hammond" wrote:
>
> > Hi Kathleen,
> > Outlook restarted but problem remains. Where to next?
> > --
> > Thank you,
> > Jim
> >
> >
> > "K. Orland" wrote:
> >
> > > Close Outlook. Open it using the /resetnavpane switch:
> > >
> > > Start > Run > outlook.exe /resetnavpane
> > >
> > > Let me know if that works or not.
> > >
> > > --
> > > Kathleen Orland - MVP Outlook
> > > Outlook Tips: http://www.outlook-tips.net/
> > > http://www.howto-outlook.com/
> > >
> > >
> > >
> > > "Jim Hammond" wrote:
> > >
> > > > Hi. The reading pane in my Outlook 2007 remails blue and does not display the
> > > > selected message. When I select an email to read I get the following message:
> > > > "Cannot open this item. The text formatting command is not available. It may
> > > > not be installed correctly. Install Microsoft Office Outlook again."
> > > > I can 'repair' Outlook from the CD but the problem returns when the program
> > > > is closed and opened again. I uninstalled and reinstalled Outlook but the
> > > > problem remains. Please help.
> > > > --
> > > > Thank you,
> > > > Jim
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