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From: blackhead on 8 Aug 2010 10:30
Hi all.

I've been having problems with the Internet.exe virus which I thought
I had removed from my computer using the Avast antivirus program. It
meant having to do a repair of the Windows installation using the CD
which worked.

But after working for a day, the system crashed again, with a blue
screen saying it was dumping the memory etc. I ran chkdsk /r which
said it had corrected more than one error, and have tried to do a
repair of the Windows installation, which manages to get through the
first part where it says it has been successful and is rebooting.
Unfortunately, it now keeps going to the blue screen where it gives a
stop error 7E, rather than carrying on with the installation.

Any idea as to what i can do to solve the problem?
From: philo on 8 Aug 2010 11:16
On 08/08/2010 09:30 AM, blackhead wrote:
> Hi all.
>
> I've been having problems with the Internet.exe virus which I thought
> I had removed from my computer using the Avast antivirus program. It
> meant having to do a repair of the Windows installation using the CD
> which worked.
>
> But after working for a day, the system crashed again, with a blue
> screen saying it was dumping the memory etc. I ran chkdsk /r which
> said it had corrected more than one error, and have tried to do a
> repair of the Windows installation, which manages to get through the
> first part where it says it has been successful and is rebooting.
> Unfortunately, it now keeps going to the blue screen where it gives a
> stop error 7E, rather than carrying on with the installation.
>
> Any idea as to what i can do to solve the problem?



If you have severe virus damage
you may need to backup your data and preform a totally fresh install of
Windows after a full format

however before you get too far
you need to check your hardware to make sure it's not simply a hardware
problem


I'd get memtest86 and let it run


note: if it finds any faults at all at any time during the test,
you can then stop the test and assume your RAM is bad.

If the defects are rather severe they usually show up within the first
few minutes...but the test should otherwise be run for several hours


Then if the RAM tests ok

go the the website of your hard-drive's manufacturer

get their diagnostic utility and run it

again, if any problems are found

it's time to replace the hard-drive
From: Shenan Stanley on 8 Aug 2010 11:23
blackhead wrote:
> I've been having problems with the Internet.exe virus which I
> thought I had removed from my computer using the Avast antivirus
> program. It meant having to do a repair of the Windows installation
> using the CD which worked.
>
> But after working for a day, the system crashed again, with a blue
> screen saying it was dumping the memory etc. I ran chkdsk /r which
> said it had corrected more than one error, and have tried to do a
> repair of the Windows installation, which manages to get through the
> first part where it says it has been successful and is rebooting.
> Unfortunately, it now keeps going to the blue screen where it gives
> a stop error 7E, rather than carrying on with the installation.
>
> Any idea as to what i can do to solve the problem?

Clean install instead of the 'repair'.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


From: Paul on 8 Aug 2010 16:01
blackhead wrote:
> Hi all.
>
> I've been having problems with the Internet.exe virus which I thought
> I had removed from my computer using the Avast antivirus program. It
> meant having to do a repair of the Windows installation using the CD
> which worked.
>
> But after working for a day, the system crashed again, with a blue
> screen saying it was dumping the memory etc. I ran chkdsk /r which
> said it had corrected more than one error, and have tried to do a
> repair of the Windows installation, which manages to get through the
> first part where it says it has been successful and is rebooting.
> Unfortunately, it now keeps going to the blue screen where it gives a
> stop error 7E, rather than carrying on with the installation.
>
> Any idea as to what i can do to solve the problem?

You can look up your 7E here.

"0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED"

http://aumha.org/a/stop.htm

In this example, they point out the importance of noting the
faulting routine. In their example, it is palmusbd.sys .

http://support.microsoft.com/kb/891892

Paul
From: PA Bear [MS MVP] on 8 Aug 2010 17:22
What anti-virus application or security suite was installed BEFORE you did
the repair install and was your subscription still current?

What anti-virus application or security suite is installed now and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Did a Norton or McAfee free-trial come preinstalled on the computer when you
bought it? (Doesn't matter if you never used or Activated it.)

How to perform a repair installation of Windows XP if a later version of
Internet Explorer is installed
http://support.microsoft.com/kb/917964

Was IE8 or IE7 installed when you did the Repair Install?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


blackhead wrote:
> I've been having problems with the Internet.exe virus which I thought
> I had removed from my computer using the Avast antivirus program. It
> meant having to do a repair of the Windows installation using the CD
> which worked.
>
> But after working for a day, the system crashed again, with a blue
> screen saying it was dumping the memory etc. I ran chkdsk /r which
> said it had corrected more than one error, and have tried to do a
> repair of the Windows installation, which manages to get through the
> first part where it says it has been successful and is rebooting.
> Unfortunately, it now keeps going to the blue screen where it gives a
> stop error 7E, rather than carrying on with the installation.
>
> Any idea as to what i can do to solve the problem?

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