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From: Carlos on 12 May 2010 18:47
When trying to connect to any client on the network I get this error

Your offer to help could not be completed. Either Remote Assistance is
unable to find the remote computer or you do not have permissions to connect
to the remote computer. Verify that the computer name and permissions are
correct, and then try again.

Event logs show this error

Log Name: Microsoft-Windows-RemoteAssistance/Admin
Source: Microsoft-Windows-RemoteAssistance
Date: 12/05/2010 3:20:22 PM
Event ID: 9
Task Category: None
Level: Error
Description:
There was a problem interacting with COM object
833E4010-AFF7-4AC3-AAC2-9F24C1457BCE. An outdated version might be
installed, or the component might not be installed at all.


Any ideas? This was working and I used it regularly.

Thanks
From: Cliff Galiher - MVP on 12 May 2010 19:47
Sounds like a firewall issue to me at first glance. SBS has a default
firewall group policy to allow remote assistance to work on clients, but if
the default group policies have been altered or disabled, this may no longer
be working. I'd start with the group policy tools and see what is and is
not being applied.

-Cliff


"Carlos" <Carlos(a)discussions.microsoft.com> wrote in message
news:66F9796C-916D-4827-9AD0-63E5DEEAD1B4(a)microsoft.com...
> When trying to connect to any client on the network I get this error
>
> Your offer to help could not be completed. Either Remote Assistance is
> unable to find the remote computer or you do not have permissions to
> connect
> to the remote computer. Verify that the computer name and permissions are
> correct, and then try again.
>
> Event logs show this error
>
> Log Name: Microsoft-Windows-RemoteAssistance/Admin
> Source: Microsoft-Windows-RemoteAssistance
> Date: 12/05/2010 3:20:22 PM
> Event ID: 9
> Task Category: None
> Level: Error
> Description:
> There was a problem interacting with COM object
> 833E4010-AFF7-4AC3-AAC2-9F24C1457BCE. An outdated version might be
> installed, or the component might not be installed at all.
>
>
> Any ideas? This was working and I used it regularly.
>
> Thanks

From: Carlos on 14 May 2010 14:19
Hi Cliff, I have compared line by line with another SBS 2008 server that is
functioning, and the only difference is a setting I changed to allow users
control of the sleep setting "Computer Configuration/Administrative
Templates/System/Power Management/Sleep Settings" all the other setting
regarding firewall/remote assistance are identical.

Carlos

"Cliff Galiher - MVP" wrote:

> Sounds like a firewall issue to me at first glance. SBS has a default
> firewall group policy to allow remote assistance to work on clients, but if
> the default group policies have been altered or disabled, this may no longer
> be working. I'd start with the group policy tools and see what is and is
> not being applied.
>
> -Cliff
>
>
> "Carlos" <Carlos(a)discussions.microsoft.com> wrote in message
> news:66F9796C-916D-4827-9AD0-63E5DEEAD1B4(a)microsoft.com...
> > When trying to connect to any client on the network I get this error
> >
> > Your offer to help could not be completed. Either Remote Assistance is
> > unable to find the remote computer or you do not have permissions to
> > connect
> > to the remote computer. Verify that the computer name and permissions are
> > correct, and then try again.
> >
> > Event logs show this error
> >
> > Log Name: Microsoft-Windows-RemoteAssistance/Admin
> > Source: Microsoft-Windows-RemoteAssistance
> > Date: 12/05/2010 3:20:22 PM
> > Event ID: 9
> > Task Category: None
> > Level: Error
> > Description:
> > There was a problem interacting with COM object
> > 833E4010-AFF7-4AC3-AAC2-9F24C1457BCE. An outdated version might be
> > installed, or the component might not be installed at all.
> >
> >
> > Any ideas? This was working and I used it regularly.
> >
> > Thanks
>
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