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From: Duncan McC on 30 Mar 2010 11:58
Given Chris's info - it might pay to chkdsk /f the server drives too.

--
Duncan.

In article <e6Ii8sB0KHA.6112(a)TK2MSFTNGP05.phx.gbl>,
chris.puckett(a)online.microsoft.com says...
>
> I have seen this before. It happens because there are some files missing on
> the server.
>
> Check the System Event log for any errors like the one below:
> Log Name: System
> Source: Microsoft-Windows-Servicing
> Event ID: 4375
> Description:
> Windows Servicing failed to complete the process of setting package KB######
> (Security Update) into Resolved(Resolved) state
>
> If you see an event like that for one or multiple KB#'s, then try
> reinstalling those updates.
>
> If that doesn't resolve it, then try this:
> 1. Run System Update Readiness Tool on the server. Download it from
> <http://support.microsoft.com/kb/947821/en-us>
>
> 2. The System Update Readiness Tool creates a log file that captures any
> issues
> that the tool found or fixed. The log file is located at the following
> location:
> %SYSTEMROOT%\Logs\CBS\CheckSUR.log
>
> 3. From the log, look for something like this in the results:
>
> (f) CBS MUM
> Missing 0x00000002
> servicing\package\package_for_KB960225_server_0~31bf3856ad36e35~amd64~~6.0.1.0
> mum
> (f) CBS MUM
> Missing 0x00000002
> servicing\package\package_for_KB960225_server_31bf3856ad364e35
> ~amd64~~6.0.1.0
> mum
>
> 4. Try reinstalling the update package called out. In the example above, it
> would be KB 960225.
>
> 5. If that doesn't fix it, you may just need to copy the missing files into
> the C:\Windows\Servicing\Packages folder. You can try downloading and
> extracting the contents of the update to get the file(s). Or you can try
> getting them from another machine that has the update(s) installed.

From: BadBoy House on 31 Mar 2010 07:20
thanks for the responses. I'll give this all a go and let you know
the outcome.



From: BadBoy House on 31 Mar 2010 08:55
ok I ran the update readiness tool and it gave the following details
in the checksur log:

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22285
Package Version 7.0


Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages
\Package_80_for_KB967723~31bf3856ad364e35~amd64~~6.0.1.7.mum
(fix) CBS MUM Missing CBS File Replaced
Package_80_for_KB967723~31bf3856ad364e35~amd64~~6.0.1.7.mum from
Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-
x64_jan10.cab.
(fix) CBS Paired File CBS File also Replaced
Package_80_for_KB967723~31bf3856ad364e35~amd64~~6.0.1.7.cat from
Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-
x64_jan10.cab.
(f) CBS MUM Missing 0x00000002 servicing\Packages
\Package_for_KB967723_server_0~31bf3856ad364e35~amd64~~6.0.1.7.mum
(fix) CBS MUM Missing CBS File Replaced
Package_for_KB967723_server_0~31bf3856ad364e35~amd64~~6.0.1.7.mum from
Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-
x64_jan10.cab.
(fix) CBS Paired File CBS File also Replaced
Package_for_KB967723_server_0~31bf3856ad364e35~amd64~~6.0.1.7.cat from
Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-
x64_jan10.cab.
(f) CBS MUM Missing 0x00000002 servicing\Packages
\Package_for_KB967723_server~31bf3856ad364e35~amd64~~6.0.1.7.mum
(fix) CBS MUM Missing CBS File Replaced
Package_for_KB967723_server~31bf3856ad364e35~amd64~~6.0.1.7.mum from
Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-
x64_jan10.cab.
(fix) CBS Paired File CBS File also Replaced
Package_for_KB967723_server~31bf3856ad364e35~amd64~~6.0.1.7.cat from
Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-
x64_jan10.cab.
(f) CBS MUM Missing 0x00000002 servicing\Packages
\Package_for_KB967723~31bf3856ad364e35~amd64~~6.0.1.7.mum
(fix) CBS MUM Missing CBS File Replaced
Package_for_KB967723~31bf3856ad364e35~amd64~~6.0.1.7.mum from Cabinet:
C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x64_jan10.cab.
(fix) CBS Paired File CBS File also Replaced
Package_for_KB967723~31bf3856ad364e35~amd64~~6.0.1.7.cat from Cabinet:
C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x64_jan10.cab.

Checking Component Store

Summary:
Seconds executed: 539
Found 4 errors
Fixed 4 errors
CBS MUM Missing Total count: 4
Fixed: CBS MUM Missing. Total count: 4
Fixed: CBS Paired File. Total count: 4


I noticed it said Fixed 4 errors so I tried going back into the Roles
section of Server Manager and it now loads fine.

Thanks all for you help on this one - in particular Chris Puckett!

From: Chris Puckett [MSFT] on 31 Mar 2010 13:08
That's awesome! I'm glad to see it was able to find and replace the missing
files for you.

--
Chris Puckett

This posting is provided "AS IS" with no warranties, and confers no rights.



"BadBoy House" <mrchrishouse(a)googlemail.com> wrote in message
news:2b646ff1-c8ba-42ec-8c39-b791be16e5a4(a)g4g2000yqa.googlegroups.com...
> ok I ran the update readiness tool and it gave the following details
> in the checksur log:
>
> =================================
> Checking System Update Readiness.
> Binary Version 6.0.6002.22285
> Package Version 7.0
>
>
> Checking Windows Servicing Packages
>
> Checking Package Manifests and Catalogs
>
> Checking Package Watchlist
>
> Checking Component Watchlist
>
> Checking Packages
> (f) CBS MUM Missing 0x00000002 servicing\Packages
> \Package_80_for_KB967723~31bf3856ad364e35~amd64~~6.0.1.7.mum
> (fix) CBS MUM Missing CBS File Replaced
> Package_80_for_KB967723~31bf3856ad364e35~amd64~~6.0.1.7.mum from
> Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-
> x64_jan10.cab.
> (fix) CBS Paired File CBS File also Replaced
> Package_80_for_KB967723~31bf3856ad364e35~amd64~~6.0.1.7.cat from
> Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-
> x64_jan10.cab.
> (f) CBS MUM Missing 0x00000002 servicing\Packages
> \Package_for_KB967723_server_0~31bf3856ad364e35~amd64~~6.0.1.7.mum
> (fix) CBS MUM Missing CBS File Replaced
> Package_for_KB967723_server_0~31bf3856ad364e35~amd64~~6.0.1.7.mum from
> Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-
> x64_jan10.cab.
> (fix) CBS Paired File CBS File also Replaced
> Package_for_KB967723_server_0~31bf3856ad364e35~amd64~~6.0.1.7.cat from
> Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-
> x64_jan10.cab.
> (f) CBS MUM Missing 0x00000002 servicing\Packages
> \Package_for_KB967723_server~31bf3856ad364e35~amd64~~6.0.1.7.mum
> (fix) CBS MUM Missing CBS File Replaced
> Package_for_KB967723_server~31bf3856ad364e35~amd64~~6.0.1.7.mum from
> Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-
> x64_jan10.cab.
> (fix) CBS Paired File CBS File also Replaced
> Package_for_KB967723_server~31bf3856ad364e35~amd64~~6.0.1.7.cat from
> Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-
> x64_jan10.cab.
> (f) CBS MUM Missing 0x00000002 servicing\Packages
> \Package_for_KB967723~31bf3856ad364e35~amd64~~6.0.1.7.mum
> (fix) CBS MUM Missing CBS File Replaced
> Package_for_KB967723~31bf3856ad364e35~amd64~~6.0.1.7.mum from Cabinet:
> C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x64_jan10.cab.
> (fix) CBS Paired File CBS File also Replaced
> Package_for_KB967723~31bf3856ad364e35~amd64~~6.0.1.7.cat from Cabinet:
> C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x64_jan10.cab.
>
> Checking Component Store
>
> Summary:
> Seconds executed: 539
> Found 4 errors
> Fixed 4 errors
> CBS MUM Missing Total count: 4
> Fixed: CBS MUM Missing. Total count: 4
> Fixed: CBS Paired File. Total count: 4
>
>
> I noticed it said Fixed 4 errors so I tried going back into the Roles
> section of Server Manager and it now loads fine.
>
> Thanks all for you help on this one - in particular Chris Puckett!
>
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