SBS2003 Backup error code 0X800708AD
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From: KT on 12 Sep 2006 11:10 I have a new installation of SBS2003. I set the schedule in Server Management to run a daily backup. The backup fails, and in the log the following is found: Backup Runner started. NetUserSetInfo(PASSWORD) failed. (0x800708ad) ChangeLocalAccountPassword failed. (0x800708ad) NetUserGetInfo failed. (0x800708ad) EnableLocalAccount(false) failed. (0x800708ad) NTBackup finished the backup with errors. For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414 Backup ended at Monday, September 11, 2006 11:00 PM Backup error finished with error code 0X800708AD. I have already tried to set a different account on the job through task manager and have made sure the password is correct. I could find no help listed under this error code. There is no help under the article listed. Where else do I look to troubleshoot this issue? Thanks, Ken
From: chace zhang on 12 Sep 2006 23:14 Hi, Thank you for posting here. According to your description, I understand you encountered 0x800708ad error during backup SBS scheduled. Is it correct? Based on my research, if it's configured through SBS Backup, when it's time for the backup begin, the system account launches the Back Up Small Business task from the Task Scheduler. The task in turn executes the Backup Runner to begin the backup process. When Backup Runner starts, it changes the password of the SBS Backup User to meet the strong password requirements. Once the new password is set, the account is enabled (which is disabled by default), and Backup Runner assumes the credentials of this account to begin the actual backup job using the NTBackup.exe. Once the backup is completed and backup results are reported, for security reasons, Backup Runner will disable the SBS Backup User account. The account remains disabled until the next time Back Up Small Business Server task starts. The error code: 0x800708ad = Password failed. So please check if the Backup User exists. To do so, click Start, click Run, type "dsa.msc" and click OK. Expand your domain\MyBusiness\Users, select SBSUsers, is the account Backup User listed in the right pane, and make sure the password meet the strong password requirements. If the user doesn't exist, re-run SBS Integrated Setup by clicking Change/Remove for Windows Small Business Server 2003 in Add or Remove Programs to reinstall Administration: A. Open Control Panel->Add/Remove Programs. B. Click "Windows Small Business Server 2003" and click on "Change/Remove". C. Follow the setup prompts until you reach the "Component Selection" dialog screen. D. On the "Server Tools" action, change it to "Maintenance". Then, for the "Administration" action, change it to "Reinstall". E. Complete the setup wizard - you may be prompted for one of the SBS CD's or the DVD. 3. If you remove the Back Up Small Business task from in Control Panel\Scheduled Tasks, re-run SBS Backup Wizard (Server Managerment\Backup\Configure Backup), does the issue occur? Hope this helps, if you have any other concerns or need more help, please do not hesitate to let me know. Have a nice day! Best Regards, Chace Zhang (MSFT) Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ===================================================== This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. 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Any input or comments in this thread are highly appreciated. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | Thread-Topic: SBS2003 Backup error code 0X800708AD | thread-index: AcbWfYVfbclLwXejQ1y0t35ITRDqEw== | X-WBNR-Posting-Host: 69.246.194.76 | From: =?Utf-8?B?S1Q=?= <KT(a)discussions.microsoft.com> | Subject: SBS2003 Backup error code 0X800708AD | Date: Tue, 12 Sep 2006 08:10:02 -0700 | Lines: 28 | Message-ID: <BC26D7AA-4AF8-46B1-AECA-58C98870C951(a)microsoft.com> | MIME-Version: 1.0 | Content-Type: text/plain; | charset="Utf-8" | Content-Transfer-Encoding: 7bit | X-Newsreader: Microsoft CDO for Windows 2000 | Content-Class: urn:content-classes:message | Importance: normal | Priority: normal | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830 | Newsgroups: microsoft.public.windows.server.sbs | Path: TK2MSFTNGXA01.phx.gbl | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:296957 | NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250 | X-Tomcat-NG: microsoft.public.windows.server.sbs | | I have a new installation of SBS2003. I set the schedule in Server Management | to run a daily backup. The backup fails, and in the log the following is | found: | | | Backup Runner started. | NetUserSetInfo(PASSWORD) failed. (0x800708ad) | ChangeLocalAccountPassword failed. (0x800708ad) | NetUserGetInfo failed. (0x800708ad) | EnableLocalAccount(false) failed. (0x800708ad) | NTBackup finished the backup with errors. | | For more information about failed backups, see the article on | troubleshooting your backup at the following Web page: | http://go.microsoft.com/fwlink/?LinkId=18414 | | Backup ended at Monday, September 11, 2006 11:00 PM | Backup error finished with error code 0X800708AD. | | I have already tried to set a different account on the job through task | manager and have made sure the password is correct. | I could find no help listed under this error code. There is no help under | the article listed. | Where else do I look to troubleshoot this issue? | | Thanks, | Ken | |
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