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From: Pitti on 20 Jun 2010 04:09
Hi Robin,

First, I am really sorry this long delay to post again to this forum!

Well, this problem still exists, and I haven't found any solutions.
I have been test to uninstall Office 2007 package (word, excel, outlook,
everything), and then booted workstation, and installed Office 2007 back
to workstation. Everything else worked fine (word, excel,,,), but
Outlook cannot save attachment to network server. I also installed
Office 2007 SP2, but no difference. Outlook always says "Cannot save
attachement", when trying to save to network server. Outlook can save
attachment locally, example C-drive.

After that I uninstalled Outlook 2007, and left other Office programs
still in the workstation (word, excel,,,). Then I installed Outlook 2003
to the workstation, and tested to save attachment to network, but no
luck, even Outlook 2003 gives error that it cannot save the attachment.
Also installed Office 2003 SP3.

Workstation has Vista Business, and every Microsoft update-packages are
installed.

If someone has clue for this, I really, really need help.

Best Regards,
Pitti


12.5.2010 12:52, Robbin Meng [MSFT] wrote:
>
> Hi Pitti,
>
> Glad to get your response and thank you for letting me know the current situation.
>
> So it is apparently a particular Outlook client or Windows Vista workstation issue. Please go on to test with OWA to save attachments. If OWA works, try to open Outlook with "/Safe"
> switch to load Outlook in its Safe Mode so that it doesn't load any add-ins and extensions component.
>
> Command-line switches for Microsoft Office Outlook 2007
> http://office.microsoft.com/en-us/outlook/HP012185891033.aspx
>
> Please take your time to have a try and post if any help needed.
>
>
> Best regards,
> Robbin Meng(MSFT)
> Microsoft Online Newsgroup Support
>
>

From: Pitti on 7 Jul 2010 06:50
Hello,

Just information, I did format the problem computer, and removed Vista +
installed Windows 7.
Now everything looks like working, of course.

Sorry, that I couln�t solve this, even with great support, Thanks for
everyone.

Best Regards
Pitti

21.6.2010 5:41, Robbin Meng [MSFT] wrote:
>
> Hi Pitti,
>
> Thanks for writing back to me. I understand the issue persists after you have reinstalled Office 2007 including Outlook 2007 or Outlook 2003 on that Windows Vista Business
> workstation.
>
> 1. Have you tried saving to another shared network location instead of the original place? And the same thing occurs?
> 2. Have you tried OWA to save the attachment instead of Outlook 2007, so that we can tell if this is a Outlook program or Windows Vista system issue?
>
> If the issue always occurs, let's test if it also occurs under Windows Vista "Clean Boot" mode. Please follow below steps:
>
> Clean boot
> =================
> Let's disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform
> the following steps:
>
> 1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.
>
> Note: If prompted, please click Continue on the User Account Control (UAC) window.
>
> 2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
> 3. Click the "Startup" tab, click "Disable All" and click "OK".
>
> Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when
> Windows starts" box and click OK.
>
> Please restart the computer and test this issue in the Clean Boot environment, if the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly
> narrow down which entry is causing the issue.
>
> For more information about this step, please refer to the following KB article:
>
> How to troubleshoot a problem by performing a clean boot in Windows Vista
> http://support.microsoft.com//kb/929135
>
> Hope this helps.
>
>
>
> Best regards,
> Robbin Meng(MSFT)
> Microsoft Online Newsgroup Support
> ==================================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
> ==================================================================
>
>
>

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