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From: Celkiar04 on 23 Dec 2007 21:19
I have a computer where it receives an error message upon startup from the
SMART monitoring predicting that the primary master may have imminent failure
and to please back up all data. Then it states to press F1 to continue or
DELETE to enter setup. If you press F1 it just reloads the same page and
error message. Press DELETE and you go into the BIOS. No where are you
given an option nor will the computer boot normally into windows. Also
unable to boot into Safe Mode. I went into the BIOS to disable the SMART
monitoring in case that was preventing the computer from booting into
Windows. Lo and behold, SMART is already disabled. I enabled it and then
rebooted. Same message, same problem, unable to boot into Windows. Went
into BIOS and disabled SMART, no change upon reboot.

The computer seems to be in this error loop with no option to boot into
Windows XP. The user has not backed up any files since March 2007. We need
to access the hard drive in order to do a back up.

This all happened after the user did Windows updates and then the computer
automatically shut down for a reboot.

Does anyone have any suggestions on how to boot the computer into windows?
The Windows XP disks that the computer came with have been misplaced but are
being searched for as I type this. Other than boot from disk, which may not
work if its something with the hard drive that is preventing Windows from
loading, how can I launch Windows XP?

Also can I restore to a previous restore point from the BIOS? Or is there
some way to fix the hard drive failure error message we keep getting?

Thanks for any help?
From: Grand_Poobah on 23 Dec 2007 22:18
Have you tried putting the drive into another computer as a secondary
drive? You should be able to recover the savable information this way
(providing the SMART doesn't stop you).

GP

--->
> I have a computer where it receives an error message upon startup from the
> SMART monitoring predicting that the primary master may have imminent failure
> and to please back up all data. Then it states to press F1 to continue or
> DELETE to enter setup. If you press F1 it just reloads the same page and
> error message. Press DELETE and you go into the BIOS. No where are you
> given an option nor will the computer boot normally into windows. Also
> unable to boot into Safe Mode. I went into the BIOS to disable the SMART
> monitoring in case that was preventing the computer from booting into
> Windows. Lo and behold, SMART is already disabled. I enabled it and then
> rebooted. Same message, same problem, unable to boot into Windows. Went
> into BIOS and disabled SMART, no change upon reboot.
>
> The computer seems to be in this error loop with no option to boot into
> Windows XP. The user has not backed up any files since March 2007. We need
> to access the hard drive in order to do a back up.
>
> This all happened after the user did Windows updates and then the computer
> automatically shut down for a reboot.
>
> Does anyone have any suggestions on how to boot the computer into windows?
> The Windows XP disks that the computer came with have been misplaced but are
> being searched for as I type this. Other than boot from disk, which may not
> work if its something with the hard drive that is preventing Windows from
> loading, how can I launch Windows XP?
>
> Also can I restore to a previous restore point from the BIOS? Or is there
> some way to fix the hard drive failure error message we keep getting?
>
> Thanks for any help?
From: Celkiar04 on 24 Dec 2007 00:20
At this time I don't have access to a spare computer to do so (because of the
holidays). We really need access to that data. Is there anything else I can
do in the meantime?

Thanks for your help!



"Grand_Poobah" wrote:

> Have you tried putting the drive into another computer as a secondary
> drive? You should be able to recover the savable information this way
> (providing the SMART doesn't stop you).
>
> GP
>
> --->
> > I have a computer where it receives an error message upon startup from the
> > SMART monitoring predicting that the primary master may have imminent failure
> > and to please back up all data. Then it states to press F1 to continue or
> > DELETE to enter setup. If you press F1 it just reloads the same page and
> > error message. Press DELETE and you go into the BIOS. No where are you
> > given an option nor will the computer boot normally into windows. Also
> > unable to boot into Safe Mode. I went into the BIOS to disable the SMART
> > monitoring in case that was preventing the computer from booting into
> > Windows. Lo and behold, SMART is already disabled. I enabled it and then
> > rebooted. Same message, same problem, unable to boot into Windows. Went
> > into BIOS and disabled SMART, no change upon reboot.
> >
> > The computer seems to be in this error loop with no option to boot into
> > Windows XP. The user has not backed up any files since March 2007. We need
> > to access the hard drive in order to do a back up.
> >
> > This all happened after the user did Windows updates and then the computer
> > automatically shut down for a reboot.
> >
> > Does anyone have any suggestions on how to boot the computer into windows?
> > The Windows XP disks that the computer came with have been misplaced but are
> > being searched for as I type this. Other than boot from disk, which may not
> > work if its something with the hard drive that is preventing Windows from
> > loading, how can I launch Windows XP?
> >
> > Also can I restore to a previous restore point from the BIOS? Or is there
> > some way to fix the hard drive failure error message we keep getting?
> >
> > Thanks for any help?
>
From: Celkiar04 on 24 Dec 2007 00:24
I found the Windows XP cd. At this time I don't have a boot disk for it. I
went into the Recovery Console to look at the bootfile. When I tried to look
at the boot list (Bootcfg /list) is says there are none. When I attempted to
rebuild (bootcfg /rebuild) I got an error message and then it failed. Help!



"Grand_Poobah" wrote:

> Have you tried putting the drive into another computer as a secondary
> drive? You should be able to recover the savable information this way
> (providing the SMART doesn't stop you).
>
> GP
>
> --->
> > I have a computer where it receives an error message upon startup from the
> > SMART monitoring predicting that the primary master may have imminent failure
> > and to please back up all data. Then it states to press F1 to continue or
> > DELETE to enter setup. If you press F1 it just reloads the same page and
> > error message. Press DELETE and you go into the BIOS. No where are you
> > given an option nor will the computer boot normally into windows. Also
> > unable to boot into Safe Mode. I went into the BIOS to disable the SMART
> > monitoring in case that was preventing the computer from booting into
> > Windows. Lo and behold, SMART is already disabled. I enabled it and then
> > rebooted. Same message, same problem, unable to boot into Windows. Went
> > into BIOS and disabled SMART, no change upon reboot.
> >
> > The computer seems to be in this error loop with no option to boot into
> > Windows XP. The user has not backed up any files since March 2007. We need
> > to access the hard drive in order to do a back up.
> >
> > This all happened after the user did Windows updates and then the computer
> > automatically shut down for a reboot.
> >
> > Does anyone have any suggestions on how to boot the computer into windows?
> > The Windows XP disks that the computer came with have been misplaced but are
> > being searched for as I type this. Other than boot from disk, which may not
> > work if its something with the hard drive that is preventing Windows from
> > loading, how can I launch Windows XP?
> >
> > Also can I restore to a previous restore point from the BIOS? Or is there
> > some way to fix the hard drive failure error message we keep getting?
> >
> > Thanks for any help?
>
From: Grand_Poobah on 24 Dec 2007 09:22
The Windows XP CD should be bootable. Set your BIOS to make the CD the
first boot device and put it in the drive. Let the machine boot and
choose your options.

GP

--->
> I found the Windows XP cd. At this time I don't have a boot disk for it. I
> went into the Recovery Console to look at the bootfile. When I tried to look
> at the boot list (Bootcfg /list) is says there are none. When I attempted to
> rebuild (bootcfg /rebuild) I got an error message and then it failed. Help!
>
>
>
> "Grand_Poobah" wrote:
>
>> Have you tried putting the drive into another computer as a secondary
>> drive? You should be able to recover the savable information this way
>> (providing the SMART doesn't stop you).
>>
>> GP
>>
>> --->
>>> I have a computer where it receives an error message upon startup from the
>>> SMART monitoring predicting that the primary master may have imminent failure
>>> and to please back up all data. Then it states to press F1 to continue or
>>> DELETE to enter setup. If you press F1 it just reloads the same page and
>>> error message. Press DELETE and you go into the BIOS. No where are you
>>> given an option nor will the computer boot normally into windows. Also
>>> unable to boot into Safe Mode. I went into the BIOS to disable the SMART
>>> monitoring in case that was preventing the computer from booting into
>>> Windows. Lo and behold, SMART is already disabled. I enabled it and then
>>> rebooted. Same message, same problem, unable to boot into Windows. Went
>>> into BIOS and disabled SMART, no change upon reboot.
>>>
>>> The computer seems to be in this error loop with no option to boot into
>>> Windows XP. The user has not backed up any files since March 2007. We need
>>> to access the hard drive in order to do a back up.
>>>
>>> This all happened after the user did Windows updates and then the computer
>>> automatically shut down for a reboot.
>>>
>>> Does anyone have any suggestions on how to boot the computer into windows?
>>> The Windows XP disks that the computer came with have been misplaced but are
>>> being searched for as I type this. Other than boot from disk, which may not
>>> work if its something with the hard drive that is preventing Windows from
>>> loading, how can I launch Windows XP?
>>>
>>> Also can I restore to a previous restore point from the BIOS? Or is there
>>> some way to fix the hard drive failure error message we keep getting?
>>>
>>> Thanks for any help?
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