SP2 install error 0x80070002
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From: julian on 27 Mar 2007 19:52 I seem to be in a loop with installing this on a SBS2003 from Windows update I started out by getting 0x8007f0da errors, and tried both the resolutions suggested regarding catroot folders in the knowledgebase. I then got an 0x80070002 error, so I binned the software distribution folder as suggested in the knowledgebase, however I still get the 0x80070002 error. snippet of update log appended - any suggestions? Thanks for your time ************* 2007-03-27 12:35:23 1080 a88 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = MicrosoftUpdate] 2007-03-27 12:35:23 1080 a88 DnldMgr ********* 2007-03-27 12:35:23 1080 a88 DnldMgr * Priority = 3, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D} 2007-03-27 12:35:23 1080 a88 DnldMgr * Updates to download = 1 2007-03-27 12:35:23 1080 a88 Agent * Title = Windows Server 2003 Service Pack 2 (32-bit x86) 2007-03-27 12:35:23 1080 a88 Agent * UpdateId = {9452503C-05BE-4A64-99ED-9A59F7D65398}.104 2007-03-27 12:35:23 1080 a88 Agent * Bundles 1 updates: 2007-03-27 12:35:23 1080 a88 Agent * {495DB630-5377-4690-8CCA-12E0AB5F5DD3}.104 2007-03-27 12:35:24 1080 a88 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D} 2007-03-27 12:35:24 1080 a88 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D} 2007-03-27 12:35:24 1080 a88 DnldMgr *********** DnldMgr: New download job [UpdateId = {495DB630-5377-4690-8CCA-12E0AB5F5DD3}.104] *********** 2007-03-27 12:35:24 1080 a88 DnldMgr * Queueing update for download handler request generation. 2007-03-27 12:35:24 1080 a88 DnldMgr Generating download request for update {495DB630-5377-4690-8CCA-12E0AB5F5DD3}.104 2007-03-27 12:35:24 1080 a88 Handler Windows Patch download for UpdateId = {495DB630-5377-4690-8CCA-12E0AB5F5DD3}: selected action is download express (delta). 2007-03-27 12:35:26 1080 a88 Handler Updateci: WinSEUpdateHandler::_Inventory: Installer returned 0x2 (2) 2007-03-27 12:35:26 1080 a88 Handler FATAL: UH: 0x80070002: Inventory failed 2007-03-27 12:35:26 1080 a88 Handler FATAL: UH: 0x80070002: GetNextRequiredFiles failed 2007-03-27 12:35:26 1080 a88 Handler FATAL: UH: 0x80070002: GetRequiredFilesForSandboxState failed 2007-03-27 12:35:26 1080 a88 DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x80070002. 2007-03-27 12:35:26 1080 a88 DnldMgr Error 0x80070002 occurred while downloading update; notifying dependent calls. 2007-03-27 12:35:26 1080 a88 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D} 2007-03-27 12:35:26 1080 a88 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D} 2007-03-27 12:35:26 1080 a88 Agent ********* 2007-03-27 12:35:26 1080 a88 Agent ** END ** Agent: Downloading updates [CallerId = MicrosoftUpdate] 2007-03-27 12:35:26 1080 a88 Agent ************* 2007-03-27 12:35:26 5868 c68 COMAPI >>-- RESUMED -- COMAPI: Download [ClientId = MicrosoftUpdate] 2007-03-27 12:35:26 5868 c68 COMAPI - Download call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0) 2007-03-27 12:35:26 5868 c68 COMAPI - WARNING: Exit code = 0x00000000; Call error code = 0x80240022 2007-03-27 12:35:26 5868 c68 COMAPI --------- 2007-03-27 12:35:26 5868 c68 COMAPI -- END -- COMAPI: Download [ClientId = MicrosoftUpdate] 2007-03-27 12:35:26 5868 c68 COMAPI ------------- 2007-03-27 12:35:31 1080 1ddc Report REPORT EVENT: {301A49B6-1214-494E-8FB4-20F65D35B492} 2007-03-27 12:35:26+0100 1 161 101 {9452503C-05BE-4A64-99ED-9A59F7D65398} 104 80070002 MicrosoftUpdate Failure Content Download Error: Download failed.
From: "Jacky Luo [MSFT]" on 29 Mar 2007 05:41
Hi julian, Thanks for posting here. From the description, I understand the issue is that you get the 0x80070002 error when you download SP2 from windows update. If I am off base, please don't hesitate to let me know. Let us refer to the following steps to troubleshoot the issue: I.Please refer to the following KB article to see if it helps Error message when you try to update a Microsoft Windows-based computer: "0x80070002" http://support.microsoft.com/kb/922582/en-us II.please try to resolve this issue by deleting or renaming the DataStore folder located in C:\Windows\SoftwareDistribution.The DataStore folder will be rebuilt, next visit to Windows update. Before renaming or deleting the DataStore folder, you need to stop the Automatic update service and if you recently visited Windows update you also need to stop Background Inteligent Transfer Service(BITS). 1.Stop the Automatic Updates service. To do this, follow these steps: a.Click Start, click Run, type services.msc, and then click OK. b.Right-click the Automatic Updates service. c.Click Stop. The service will take a moment to stop. 2.Delete the contents of the DataStore folder. To do this, follow these steps: a.Click Start, click Run, type %windir%\SoftwareDistribution, and then click OK. b.Open the DataStore folder, and then delete the contents of the folder. c.Close the window. 3.Start the Automatic Updates service. To do this, follow these steps: a.Click Start, click Run, type services.msc, and then click OK. b.Right-click the Automatic Updates service, and then click Start. 4.start Background Inteligent Transfer Service(BITS) The service will take a moment to start. I appreciate your time. I am happy to be of assistance and look forward to your reply. Have a nice day! Best regards, Jacky Luo (MSFT) Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ==================================================== PLEASE NOTE: The partner managed newsgroups are provided to assist with break/fix issues and simple how to questions. We also love to hear your product feedback! Let us know what you think by posting from the web interface: Partner Feedback from your newsreader: microsoft.private.directaccess.partnerfeedback. We look forward to hearing from you! ==================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ==================================================== This posting is provided "AS IS" with no warranties, and confers no rights. ==================================================== |