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From: Spamlet on 14 Jul 2010 17:06

"Spamlet" <spam.morespam(a)invalid.invalid> wrote in message
news:i1l38s$r7d$1(a)news.eternal-september.org...
>
> "Rhino" <no.offline.contact.please(a)example.com> wrote in message
> news:eLuX%23G3ILHA.3400(a)TK2MSFTNGP02.phx.gbl...
>> I'm having odd problems with my scanner, which is an HP 6200C. I've had
>> it for quite a few years now - the newest OS "officially" supported by
>> the scanner is Windows 2000! - so maybe it is just getting so old that it
>> needs to be replaced. Then again, I've never used it very heavily and it
>> has been _slightly_ flakey for several years but not as flakey as it has
>> been these last few days. I'm running Windows XP Professional SP2 on a
>> nearly new quad-core computer with an ASUS-M3A motherboard.
>>
>> I don't have any idea how to troubleshoot scanners and so little
>> knowledge of how they actually work (and interface with the computer)
>> that I don't have any idea what, if anything I can do to make this
>> scanner run any better. Therefore, please forgive me if I give irrelevant
>> information or omit important information in my description of the
>> problem.
>>
>> Basically, the scanner "stalls" quite frequently, always at the start of
>> a scan of a page. My scanner is a flatbed 8.5 x 11 scanner. I seem to be
>> able to scan a handful of pages without difficulty, then it just
>> "stalls". I leave it alone for many minutes in the hope that it will
>> "wake up" again and it occasionally squeaks a few times as if it is about
>> to scan the page but then goes still again. Eventually, and I mean MANY
>> minutes later (20 or more minutes sometimes) I will get one of several
>> different cryptic error messages.
>>
>> I have fully reinstalled the software with the latest version from the HP
>> site; this software is dated 2003. This has not helped. I've pretty much
>> given up on using the HP Precision Pro software since it hardly ever
>> works. However, the Microsoft Scanner and Camera Wizard gives me somewhat
>> better results. Sometimes, I can scan twenty or more pages before it
>> starts to "stall".
>>
>> The only antidote I've found to the problem is to disconnect the power
>> from the scanner, leave it disconnected for 15 seconds, then power it up
>> again. After that I can OFTEN (but NOT always!) scan again. When that
>> doesn't work, I just give up on scanning that day and try again the next
>> day when it will typically work again.
>>
>> One other symptom that I just discovered today which may or may not be
>> helpful. I tried to click on My Computer to see some files on my D: drive
>> (I have two hard drives) and got only the "flashlight searching for
>> folders" animation. I waited several minutes and it utterly failed to
>> find my list of drives. I had similar results when I tried using Windows
>> Explorer. Then, in a moment of inspiration, I disconnected the power for
>> the scanner and My Computer came up right away!
>>
>> It seems as if the scanner and XP are having some kind of issues but I
>> have no idea what kind of issues they could be having or what I could do
>> about them.
>>
>> Sorry for the very vague information but does this give anyone any ideas
>> for how I could help myself?
>>
>> Unfortunately, I can't afford either a repair depot to fix the scanner or
>> a new scanner since money is extremely tight right now.....
>>
>> --
>> Rhino
>
> Might just be the cable connection: have you a spare you can try, or
> another socket, or USB? If it was the scanner overheating I wouldn't have
> expected that 'flashlight' problem. If you make a note of those error
> messages and google for them with the scanner name you may find what they
> mean, and even a proper service manual. (Sorry to say I had a quick
> Google but could only find the spec rather than the SM and codes.)
>
> S
This might help:
http://www.ehow.com/about_5283003_hp-scanner-troubleshooting.html


From: Anthony Buckland on 15 Jul 2010 13:32

"Rhino" <no.offline.contact.please(a)example.com> wrote in message
news:u$aWMv4ILHA.5224(a)TK2MSFTNGP04.phx.gbl...
>I haven't called them on the assumption that if I asked for support on a
>10+ year old scanner they'd laugh in my face....
> ...

Don't give up on that until you've tried it. I recently
got no laughs and a prompt and informative response
when I wanted to upgrade the memory on a 10-year-old
Compaq desktop. You've probably called someone for
support and heard an automated warning that "calls
are monitored for quality control." Laughing at the
customer is not deemed acceptable quality.
(Laughing behind your back at their next coffee break
is another matter and one which need not concern you --
think of it as an aid to their good mental health.)


From: Chuck on 16 Jul 2010 08:39
Since the scaner is several years old, it may need some internal cleaning
and relubrication.
Your description of the problem sounds like the lubricant had dried up or
gotten sticky with age.

"boatman312" <eracars(a)gmail.com> wrote in message
news:i1ku2f$k20$1(a)news.eternal-september.org...
> On 07/14/10 12:28 PM, Rhino wrote:
>> I'm having odd problems with my scanner, which is an HP 6200C. I've had
>> it
>> for quite a few years now - the newest OS "officially" supported by the
>> scanner is Windows 2000! - so maybe it is just getting so old that it
>> needs
>> to be replaced. Then again, I've never used it very heavily and it has
>> been
>> _slightly_ flakey for several years but not as flakey as it has been
>> these
>> last few days. I'm running Windows XP Professional SP2 on a nearly new
>> quad-core computer with an ASUS-M3A motherboard.
>>
>> I don't have any idea how to troubleshoot scanners and so little
>> knowledge
>> of how they actually work (and interface with the computer) that I don't
>> have any idea what, if anything I can do to make this scanner run any
>> better. Therefore, please forgive me if I give irrelevant information or
>> omit important information in my description of the problem.
>>
>> Basically, the scanner "stalls" quite frequently, always at the start of
>> a
>> scan of a page. My scanner is a flatbed 8.5 x 11 scanner. I seem to be
>> able
>> to scan a handful of pages without difficulty, then it just "stalls". I
>> leave it alone for many minutes in the hope that it will "wake up" again
>> and
>> it occasionally squeaks a few times as if it is about to scan the page
>> but
>> then goes still again. Eventually, and I mean MANY minutes later (20 or
>> more
>> minutes sometimes) I will get one of several different cryptic error
>> messages.
>>
>> I have fully reinstalled the software with the latest version from the HP
>> site; this software is dated 2003. This has not helped. I've pretty much
>> given up on using the HP Precision Pro software since it hardly ever
>> works.
>> However, the Microsoft Scanner and Camera Wizard gives me somewhat better
>> results. Sometimes, I can scan twenty or more pages before it starts to
>> "stall".
>>
>> The only antidote I've found to the problem is to disconnect the power
>> from
>> the scanner, leave it disconnected for 15 seconds, then power it up
>> again.
>> After that I can OFTEN (but NOT always!) scan again. When that doesn't
>> work,
>> I just give up on scanning that day and try again the next day when it
>> will
>> typically work again.
>>
>> One other symptom that I just discovered today which may or may not be
>> helpful. I tried to click on My Computer to see some files on my D: drive
>> (I
>> have two hard drives) and got only the "flashlight searching for folders"
>> animation. I waited several minutes and it utterly failed to find my list
>> of
>> drives. I had similar results when I tried using Windows Explorer. Then,
>> in
>> a moment of inspiration, I disconnected the power for the scanner and My
>> Computer came up right away!
>>
>> It seems as if the scanner and XP are having some kind of issues but I
>> have
>> no idea what kind of issues they could be having or what I could do about
>> them.
>>
>> Sorry for the very vague information but does this give anyone any ideas
>> for
>> how I could help myself?
>>
>> Unfortunately, I can't afford either a repair depot to fix the scanner or
>> a
>> new scanner since money is extremely tight right now.....
>>
>> --
>> Rhino
>>
>
> Your scanner is probably failing. Time to invest in a new one. Heck, I
> bought an HP All-in-one (superceded model) for under $75. Slow, but works
> fine. Or I can sell you my old Canon USB Flatbed for $25 plus shipping.
> ;>)
>


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