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From: captfbgnet on 12 May 2010 11:36
I too had the same issue using Windows 7 with this particular office update.
The solution via MS technician is to install this update manually, but by
doing so, it will NOT show up in your windows update 'view installed
history.' The install will say 'completed' and you can use 'windows
eventviewer' or windows update.log to insure that it installed successfully.

1. using internet address bar, type in or copy
http://www.microsoft.com/downloads/en/default.aspx
2. in the Bing search bar @ top of screen, type in the exact kb number (in
this case kb976321); one result should show up
3. click on kb, then on download. After installing, the installer will say
it installed completely.
4. RE-boot and use windows update to check that no additional updates are
available. In this case, KB976321

Hope this helps someone.


"Beacon6" <Beacon6(a)discussions.microsoft.com> wrote in message
news:798AD20F-C621-4E88-9645-295E066F417D(a)microsoft.com...
>
> I, too, have had trouble solving. this is an indirect solution but it
> worked
> - I use Bit Defender antivirus software. It is excellent . I went through
> it
> to install the updates that failed using Windows Update (I have Vista) and
> it
> workied.
>
> "Bruins99" wrote:
>
>> Security Update for the 2007 Microsoft Office System (KB976321) fails to
>> update..I have windows 7, home premium..and office 2007 for students,
>> sp2.
>> I have tried several tmes..keep getting code 646..Have tried all
>> troubleshooting as suggested but still will not install.
>> I do not have a disc for the ms office 2007 student edition, computer was
>> pre-loaded..
>> Any suggestions
>>
>>
>> --
>> Steveo

From: PA Bear [MS MVP] on 12 May 2010 18:07
Maybe you should begin a new thread about your specific problem and
computer? State your IE version and full Windows version (e.g., WinXP SP3;
WinXP 64-bit SP2; Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) in your
first post. Thank you.


Rob908 wrote:
> I'm having the same problem with the MS Office system updates released
> 5-11-10. The two security updates under KB976321 refuse to install and
> I've
> gone through all of the troubleshooting available. What gives with these
> two
> updates? It appears that they seem to be failing for a lot of people.
<snip hijacked thread>

From: PA Bear [MS MVP] on 12 May 2010 18:08
Huh?
Beacon6 wrote:
> I, too, have had trouble solving. this is an indirect solution but it
> worked
> - I use Bit Defender antivirus software. It is excellent . I went through
> it
> to install the updates that failed using Windows Update (I have Vista) and
> it workied....

From: fddc379 on 14 May 2010 10:16
Go to the Control Panel, click on User Accounts and turn it off. You'll have
to restart your computer, then install the updates. Once installed, go back
to the Control Panel and turn the User Accounts back on. It has worked for me
every time an Office 2007 update has failed.


"Bruins99" wrote:

> Security Update for the 2007 Microsoft Office System (KB976321) fails to
> update..I have windows 7, home premium..and office 2007 for students, sp2.
> I have tried several tmes..keep getting code 646..Have tried all
> troubleshooting as suggested but still will not install.
> I do not have a disc for the ms office 2007 student edition, computer was
> pre-loaded..
> Any suggestions
>
>
> --
> Steveo
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