Service Unavailable
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From: Wei-Dong XU [MSFT] on 19 Oct 2005 04:02 Hi, The process ID may be changed because windows will assign a unique process ID to the w3wp.exe when it is created. From the troubleshooting result, I think the account "network service" of your worker process should be the cause for this issue. This account is a very weak account set to the worker process of your site (the worker process is also called application pool for your web site). This IIS article introduce the detailed information for you on this IIS built-in accounts and other accounts: IIS and Built-in Accounts http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/3 648346f-e4f5-474b-86c7-5a86e85fa1ff.mspx For troubleshooting, I'd suggest you could specify the Local service/Local system to the worker process which will give your worker process(application pool) a very high privilege account to perform the service which may resolve this issue. The article will introduce the detailed configuration steps: Configuring Application Pool Identity http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/f 05a7c2b-36b0-4b6e-ac7c-662700081f25.mspx Please feel free to let me know if you have any further question on this matter. Best Regards, Wei-Dong XU Microsoft Product Support Services This posting is provided "AS IS" with no warranties, and confers no rights. It is my pleasure to be of assistance.
From: msdnbuddy on 19 Oct 2005 13:00 I changed the worker process in the Default Application Pool to run as Local service and I am still getting the Service Unavailable Error. I have also installed SP1 on the Windows 2003 Server. Please let me know if there is anything else I can check. Thanks, "Wei-Dong XU [MSFT]" wrote: > Hi, > > The process ID may be changed because windows will assign a unique process > ID to the w3wp.exe when it is created. From the troubleshooting result, I > think the account "network service" of your worker process should be the > cause for this issue. This account is a very weak account set to the worker > process of your site (the worker process is also called application pool > for your web site). This IIS article introduce the detailed information for > you on this IIS built-in accounts and other accounts: > IIS and Built-in Accounts > http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/3 > 648346f-e4f5-474b-86c7-5a86e85fa1ff.mspx > > For troubleshooting, I'd suggest you could specify the Local service/Local > system to the worker process which will give your worker > process(application pool) a very high privilege account to perform the > service which may resolve this issue. The article will introduce the > detailed configuration steps: > Configuring Application Pool Identity > http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/f > 05a7c2b-36b0-4b6e-ac7c-662700081f25.mspx > > Please feel free to let me know if you have any further question on this > matter. > > Best Regards, > Wei-Dong XU > Microsoft Product Support Services > This posting is provided "AS IS" with no warranties, and confers no rights. > It is my pleasure to be of assistance. > >
From: Wei-Dong XU [MSFT] on 20 Oct 2005 02:48 Hi, Many causes may stop the worker process and IIS will report "Service Unavailable". I'd suggest please check the event viewer to see whether any error message is recorded there. This is a must-step for us on this troubleshooting. Furthemore, there is one kb article published for one cause which may be just yours: 842493 You receive a "Service Unavailable" error message when you browse an IIS http://support.microsoft.com/?id=842493 In addition, if the kb article can't resolve this issue for you, please give me detailed information about your scenario, for example the site is running ASP/ASP.net, any error message in the event viewer etc. The more, the better to let me understand this problem. I will research for you on this issue then. Look forward to your update! Best Regards, Wei-Dong XU Microsoft Product Support Services This posting is provided "AS IS" with no warranties, and confers no rights. It is my pleasure to be of assistance.
From: msdnbuddy on 20 Oct 2005 09:19 The article help fix the error. Thanks for your help. "Wei-Dong XU [MSFT]" wrote: > Hi, > > Many causes may stop the worker process and IIS will report "Service > Unavailable". I'd suggest please check the event viewer to see whether any > error message is recorded there. This is a must-step for us on this > troubleshooting. > > Furthemore, there is one kb article published for one cause which may be > just yours: > 842493 You receive a "Service Unavailable" error message when you browse an > IIS > http://support.microsoft.com/?id=842493 > > In addition, if the kb article can't resolve this issue for you, please > give me detailed information about your scenario, for example the site is > running ASP/ASP.net, any error message in the event viewer etc. The more, > the better to let me understand this problem. I will research for you on > this issue then. > > Look forward to your update! > > Best Regards, > Wei-Dong XU > Microsoft Product Support Services > This posting is provided "AS IS" with no warranties, and confers no rights. > It is my pleasure to be of assistance. > >
From: Wei-Dong XU [MSFT] on 21 Oct 2005 02:38
You are very welcome! Best Regards, Wei-Dong XU Microsoft Product Support Services This posting is provided "AS IS" with no warranties, and confers no rights. It is my pleasure to be of assistance. |