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From: francwalter on 11 Feb 2010 15:56
Hello,

does anybody knows what is the difference between the real shutdown
and the shutdown which is part of a reboot?

I have a problem with an XP SP3 Computer, when i try to shutdown, it
doesn't, but when i reboot, it makes the complete shutdown and
reboots.
The problem is caused by an external HDD, without it, the shutdown of
the machine is ok.
Now i would like to take the shutdown-command of the reboot, if that
is possible.

Thank you, Regards, franc
From: Rick Merrill on 11 Feb 2010 17:46
francwalter wrote:
> Hello,
>
> does anybody knows what is the difference between the real shutdown
> and the shutdown which is part of a reboot?
>
> I have a problem with an XP SP3 Computer, when i try to shutdown, it
> doesn't, but when i reboot, it makes the complete shutdown and
> reboots.
> The problem is caused by an external HDD, without it, the shutdown of
> the machine is ok.
> Now i would like to take the shutdown-command of the reboot, if that
> is possible.
>
> Thank you, Regards, franc

A "real" shutdown and restart (power off) runs the POST BIOS
(Power On and Self Test) - some "restart" operations do not to that.
YOu can interrupt the startup with F8 then tell the bios to put HDD
as the last boot device instead of the first (normal).


From: Jose on 11 Feb 2010 19:21
On Feb 11, 3:56 pm, francwalter <francwal...(a)gmail.com> wrote:
> Hello,
>
> does anybody knows what is the difference between the real shutdown
> and the shutdown which is part of a reboot?
>
> I have a problem with an XP SP3 Computer, when i try to shutdown, it
> doesn't, but when i reboot, it makes the complete shutdown and
> reboots.
> The problem is caused by an external HDD, without it, the shutdown of
> the machine is ok.
> Now i would like to take the shutdown-command of the reboot, if that
> is possible.
>
> Thank you, Regards, franc

A regular shutdown should work. If it doesn't, something is broken
and my nature is to fix what is broken - not try to work around the
broken part. You may create a new/worse problem if you try to force a
shutdown unnaturally.

Shutdown problems are moderately common and not too hard to fix when
we have the right information.

You have already determined it is only with your external HDD
connected so that is a good clue.

What kind of external HDD is it? Make and model? Does it connect
with a USB port?

What is the most time you waited for shutdown? 5 minutes? 10
minutes?

When your system does not shutdown properly, what is the last thing
you see on the screen? Don't paraphrase, try to type in what you see
as best you can.

If you want to fix your shutdown problem:

To eliminate questions and guessing, please provide additional
information about your system.

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste the information back here.

There will be some personal information (like System Name and User
Name), and whatever appears to be private information to you, just
delete it from the pasted information.

Perform some scans for malicious software, then fix any remaining
issues:

Download, install, update and do a full scan with these free malware
detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

They can be uninstalled later if desired.
From: francwalter on 12 Feb 2010 17:10
Am Thu, 11 Feb 2010 16:21:49 -0800 (PST) schrieb Jose:

> What kind of external HDD is it? Make and model? Does it connect
> with a USB port?
>
> What is the most time you waited for shutdown? 5 minutes? 10
> minutes?
>
> When your system does not shutdown properly, what is the last thing
> you see on the screen? Don't paraphrase, try to type in what you see
> as best you can.
>
> If you want to fix your shutdown problem:
>
> To eliminate questions and guessing, please provide additional
> information about your system.
>
> Click Start, Run and in the box enter:
>
> msinfo32

Hello Jose,

firstly thanks for your help.
The time i waited is maybe hours. It is the computer for a restaurant
cash register (till).
There is no virus on it. Only the cash program is running.

The last thing i read is: "Windows wird heruntergefahren..." (Windows
shuts down).

The HDD is an external USB 2.0 Drive with a 500 GB IDE-HDD.
There is a share on this drive.

I am not at place now, so i cannot put msinfo32.

If i disconnect the ext. HDD the shutdown is OK.

I tried with devcon but this doesn't work, gives me an error and
doesn't allow to disconnect when in use i think, if i remember well.

Thank you,

Regards, franc
From: Jose on 12 Feb 2010 17:57
On Feb 12, 5:10 pm, francwalter <francwal...(a)gmail.com> wrote:
> Am Thu, 11 Feb 2010 16:21:49 -0800 (PST) schrieb Jose:
>
>
>
>
>
> > What kind of external HDD is it?  Make and model?  Does it connect
> > with a USB port?
>
> > What is the most time you waited for shutdown?  5 minutes?  10
> > minutes?
>
> > When your system does not shutdown properly, what is the last thing
> > you see on the screen?  Don't paraphrase, try to type in what you see
> > as best you can.
>
> > If you want to fix your shutdown problem:
>
> > To eliminate questions and guessing, please provide additional
> > information about your system.
>
> > Click Start, Run and in the box enter:
>
> > msinfo32
>
> Hello Jose,
>
> firstly thanks for your help.
> The time i waited is maybe hours. It is the computer for a restaurant
> cash register (till).
> There is no virus on it. Only the cash program is running.
>
> The last thing i read is: "Windows wird heruntergefahren..." (Windows
> shuts down).
>
> The HDD is an external USB 2.0 Drive with a 500 GB IDE-HDD.
> There is a share on this drive.
>
> I am not at place now, so i cannot put msinfo32.
>
> If i disconnect the ext. HDD the shutdown is OK.
>
> I tried with devcon but this doesn't work, gives me an error and
> doesn't allow to disconnect when in use i think, if i remember well.
>
> Thank you,
>
> Regards, franc

Okay - you should not have to wait hours. I would start to wonder if
it took more than a minute or two or three...

I would not recommend pulling the plug if you can help it, or else you
may have a new topic called "my computer won't boot anymore".

What is the manufacturer of your external HDD? I want to look on
their WWW page for ideas too. It sounds like it has something to do
with it, but we need to do some other things first (like msinfo32!)

Other folks will have some ideas too.

Reduce the chances of malicious software by running some scans.

Download, install, update and do a full scan with these free malware
detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

These can be uninstalled later if desired.

There may be clues in the Event Log, so when you are ready to shutdown
again, let some minutes tick by, try to shutdown, wait several minutes
to give it a chance, restart and look in the Event Log to see what was
happening paying attention to the time stamp of the events so you can
see the right ones.

Here is some info about the Event Log. We just want the stuff that
looks like what was happening when you shut down.

Look in the Event Viewer for clues around the time of the incident

Here is a method to post the specific information about individual
events.

To see the Event Viewer logs, click Start, Settings, Control Panel,
Administrative Tools, Event Viewer.

A shortcut to Event Viewer is to click Start, Run and in the box
enter:

%SystemRoot%\system32\eventvwr.msc /s

Click OK to launch the Event Viewer.

The most interesting logs are usually the Application and System.
Some logs may be almost or completely empty.
Not every event is a problem, some are informational messages that
things are working okay and some are warnings.
No event should defy reasonable explanation.

Each event is sorted by Date and Time. Errors will have red Xs,
Warnings will have yellow !s.
Information messages have white is. Not every Error or Warning event
means there is a serious issue.
Some are excusable at startup time when Windows is booting. Try to
find just the events at the date
and time around your problem.

If you double click an event, it will open a Properties windows with
more information. On the right are
black up and down arrow buttons to scroll through the open events. The
third button that looks like
two pages on top of each other is used to copy the event details to
your Windows clipboard.

When you find an interesting event that occurred around the time of
your issue, click the third button
under the up and down arrows to copy the details and then you can
paste the details (right click, Paste
or CTRL-V) the detail text back here for analysis.

To get a fresh start on any Event Viewer log, you can choose to clear
the log (backing up the log is offered),
then reproduce your issue, then look at just the events around the
time of your issue.
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