Shutdwn FATAL: WUCheckForUpdatesAtShutdown failed, hr=80240FFF
in [Windows Update]
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From: BeeGee on 21 Jul 2008 13:29 Hi, Running Windows XP SP2 with all available SP2 updates, each time I boot or reboot my PC, windowsupdate.log records the following (apparent) error message: 2008-07-21 11:47:21:687 1020 414 Misc =========== Logging initialized (build: 7.0.6000.381, tz: -0500) =========== 2008-07-21 11:47:21:687 1020 414 Misc = Process: C:\WINDOWS\Explorer.EXE 2008-07-21 11:47:21:687 1020 414 Misc = Module: C:\WINDOWS\system32\wuaueng.dll 2008-07-21 11:47:21:687 1020 414 Shutdwn Install at shutdown: no updates to install 2008-07-21 11:47:21:687 1020 414 Shutdwn FATAL: WUCheckForUpdatesAtShutdown failed, hr=80240FFF 2008-07-21 11:47:27:375 432 760 Misc =========== Logging initialized (build: 7.0.6000.381, tz: -0500) =========== 2008-07-21 11:47:27:375 432 760 Misc = Process: \??\C:\WINDOWS\system32\winlogon.exe 2008-07-21 11:47:27:375 432 760 Misc = Module: C:\WINDOWS\system32\wuaueng.dll 2008-07-21 11:47:27:375 432 760 Shutdwn FATAL: WUAutoUpdateAtShutdown failed, hr=80240FFF I prefer to manually update Windows XP at www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us, so the following Windows XP Services are 'Disabled' when I am not updating: - Automatic Updates (wuauserv) - Background Intelligent Transfer Service (BITS) However, when I do update, at MS' update website, I set 'Automatic Updates' to Automatic (and Start the service) and I set 'Background Intelligent Transfer Service' to Manual (and if there are updates available, it starts itself and sets Automatic). When finished, if rebooting is required (after rebooting) or if rebooting is not required, I return both service to 'Disabled.' Using Windows Firewall, with no anti-virus software running, as a 56K dial-up user, home PC, single user, no home network, the remaining Windows XP SP2 services are set as follows: AUTOMATIC > Cryptographic Services > DCOM Server Process Launcher > Event Log > Plug and Play > Print Spooler > Protected Storage > Remote Procedure Call (RPC) > Security Accounts Manager > Security Center > Server > Shell Hardware Detection > System Event Notification > Task Scheduler > User Profile Hive Cleanup > Windows Audio > Windows Firewall/Internet Connection Sharing (ICS) > Windows Management Instrumentation DISABLED > Alerter > Automatic Updates > Background Intelligent Transfer Service > Clipbook > Computer Browser > DHCP Client > DNS Client > Error Reporting Service > Fast User Switching Compatibility > Human Interface Device Access > IMAPI CD-Burning COM Service (use Nero) > Indexing Service > IPSEC Services > Messenger > Net Logon > NetMeeting Remote Desktop Sharing > Network DDE > Network DDE DSDM > Performance Logs and Alerts [ - - disabled Performance Counters via > Extensible Counter Tool - - ] > Portable Media Serial Number Service > QoS RSVP > Remote Access Auto Connection Manager > Remote Desktop Help Session Manager > Routing and Remote Access > Secondary Logon > Smart Card > SSDP Discovery Service > System Restore Service > TCP/IP NetBIOS Helper > Terminal Services > Themes > Uninterruptible Power Supply > Universal Plug and Play Device Host > WebClient > Windows Time > Wireless Zero Configuration MANUAL >.NET Runtime Optimization Service V2.0.5.0727_X86 > Application Layer Gateway Service > ASP.NET State Service > COM+ Event System > COM+ System Application > Distributed Link Tracking Client > Distributed Transaction Coordinator > Help and Support > HTTP SSL > Logical Disk Manager > Logical Disk Manager Administration Service > MS Software Shadow Copy Provider > Network Connections > Network Location Awareness (NLA) > Network Provisioning Service > NT LM Security Support Provider > Remote Access Connection Manager > Remote Procedure Call (RPC) Locator > Removable Storage > Telephony > Volume Shadow Copy > Windows Image Acquisition (WIA) > Windows Installer > Windows User Mode Driver Framework > WMI Performance Adapter > Workstation How do I correct my system to eliminate the (apparent) errors from happening, and subsequently being recorded in windowsupdate.log? Many thanks, BG
From: PA Bear [MS MVP] on 21 Jul 2008 14:17 1. Set both Automatic Updates and BITS (Background Intelligent Transfer Service) to Automatic and try again. 2. See this related KB article (ignore the title and Symptoms section, including the Errors): http://support.microsoft.com/kb/836941 => Do NOT ignore "Step 3: Disable software accelerator programs"!! 3. See this recent & related discussion: http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/5abb4cba10724aeb 4. Last but not least: Start a free Windows Update support incident request: https://support.microsoft.com/oas/default.aspx?gprid=6527 Support for Windows Update: http://support.microsoft.com/gp/wusupport For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx For enterprise customers, support for security updates is available through your usual support contacts. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.net BeeGee wrote: > Hi, > > Running Windows XP SP2 with all available SP2 updates, each time I boot or > reboot my PC, windowsupdate.log records the following (apparent) error > message: > > 2008-07-21 11:47:21:687 1020 414 Misc > =========== Logging initialized (build: 7.0.6000.381, tz: -0500) > =========== > 2008-07-21 11:47:21:687 1020 414 Misc = Process: C:\WINDOWS\Explorer.EXE > 2008-07-21 11:47:21:687 1020 414 Misc = Module: > C:\WINDOWS\system32\wuaueng.dll > 2008-07-21 11:47:21:687 1020 414 Shutdwn Install at shutdown: no updates > to > install > 2008-07-21 11:47:21:687 1020 414 Shutdwn FATAL: > WUCheckForUpdatesAtShutdown > failed, hr=80240FFF > 2008-07-21 11:47:27:375 432 760 Misc > =========== Logging initialized (build: 7.0.6000.381, tz: -0500) > =========== > 2008-07-21 11:47:27:375 432 760 Misc = Process: > \??\C:\WINDOWS\system32\winlogon.exe > 2008-07-21 11:47:27:375 432 760 Misc = Module: > C:\WINDOWS\system32\wuaueng.dll > 2008-07-21 11:47:27:375 432 760 Shutdwn FATAL: WUAutoUpdateAtShutdown > failed, hr=80240FFF > > I prefer to manually update Windows XP at > www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us, so the > following Windows XP Services are 'Disabled' when I am not updating: > > - Automatic Updates (wuauserv) > - Background Intelligent Transfer Service (BITS) > > However, when I do update, at MS' update website, I set 'Automatic > Updates' > to Automatic (and Start the service) and I set 'Background Intelligent > Transfer Service' to Manual (and if there are updates available, it starts > itself and sets Automatic). When finished, if rebooting is required > (after > rebooting) or if rebooting is not required, I return both service to > 'Disabled.' > > Using Windows Firewall, with no anti-virus software running, as a 56K > dial-up user, home PC, single user, no home network, the remaining Windows > XP SP2 services are set as follows: > > AUTOMATIC >> Cryptographic Services >> DCOM Server Process Launcher >> Event Log >> Plug and Play >> Print Spooler >> Protected Storage >> Remote Procedure Call (RPC) >> Security Accounts Manager >> Security Center >> Server >> Shell Hardware Detection >> System Event Notification >> Task Scheduler >> User Profile Hive Cleanup >> Windows Audio >> Windows Firewall/Internet Connection Sharing (ICS) >> Windows Management Instrumentation > > DISABLED >> Alerter >> Automatic Updates >> Background Intelligent Transfer Service >> Clipbook >> Computer Browser >> DHCP Client >> DNS Client >> Error Reporting Service >> Fast User Switching Compatibility >> Human Interface Device Access >> IMAPI CD-Burning COM Service (use Nero) >> Indexing Service >> IPSEC Services >> Messenger >> Net Logon >> NetMeeting Remote Desktop Sharing >> Network DDE >> Network DDE DSDM >> Performance Logs and Alerts [ - - disabled Performance Counters via >> Extensible Counter Tool - - ] >> Portable Media Serial Number Service >> QoS RSVP >> Remote Access Auto Connection Manager >> Remote Desktop Help Session Manager >> Routing and Remote Access >> Secondary Logon >> Smart Card >> SSDP Discovery Service >> System Restore Service >> TCP/IP NetBIOS Helper >> Terminal Services >> Themes >> Uninterruptible Power Supply >> Universal Plug and Play Device Host >> WebClient >> Windows Time >> Wireless Zero Configuration > > MANUAL >> .NET Runtime Optimization Service V2.0.5.0727_X86 >> Application Layer Gateway Service >> ASP.NET State Service >> COM+ Event System >> COM+ System Application >> Distributed Link Tracking Client >> Distributed Transaction Coordinator >> Help and Support >> HTTP SSL >> Logical Disk Manager >> Logical Disk Manager Administration Service >> MS Software Shadow Copy Provider >> Network Connections >> Network Location Awareness (NLA) >> Network Provisioning Service >> NT LM Security Support Provider >> Remote Access Connection Manager >> Remote Procedure Call (RPC) Locator >> Removable Storage >> Telephony >> Volume Shadow Copy >> Windows Image Acquisition (WIA) >> Windows Installer >> Windows User Mode Driver Framework >> WMI Performance Adapter >> Workstation > > How do I correct my system to eliminate the (apparent) errors from > happening, and subsequently being recorded in windowsupdate.log? > > Many thanks, > > BG
From: MowGreen [MVP] on 21 Jul 2008 16:30 Enable the following service, reboot, and see if the errors appear in the WU.log. If no errors, disable them one at a time, in the order they're listed, until you find which one is causing the error to appear : DNS Client IPSEC Services TCP/IP NetBIOS Helper WebClient MowGreen [MVP 2003-2008] =============== *-343-* FDNY Never Forgotten =============== BeeGee wrote: > Hi, > > Running Windows XP SP2 with all available SP2 updates, each time I boot or > reboot my PC, windowsupdate.log records the following (apparent) error > message: > > 2008-07-21 11:47:21:687 1020 414 Misc > =========== Logging initialized (build: 7.0.6000.381, tz: -0500) > =========== > 2008-07-21 11:47:21:687 1020 414 Misc = Process: C:\WINDOWS\Explorer.EXE > 2008-07-21 11:47:21:687 1020 414 Misc = Module: > C:\WINDOWS\system32\wuaueng.dll > 2008-07-21 11:47:21:687 1020 414 Shutdwn Install at shutdown: no updates to > install > 2008-07-21 11:47:21:687 1020 414 Shutdwn FATAL: WUCheckForUpdatesAtShutdown > failed, hr=80240FFF > 2008-07-21 11:47:27:375 432 760 Misc > =========== Logging initialized (build: 7.0.6000.381, tz: -0500) > =========== > 2008-07-21 11:47:27:375 432 760 Misc = Process: > \??\C:\WINDOWS\system32\winlogon.exe > 2008-07-21 11:47:27:375 432 760 Misc = Module: > C:\WINDOWS\system32\wuaueng.dll > 2008-07-21 11:47:27:375 432 760 Shutdwn FATAL: WUAutoUpdateAtShutdown > failed, hr=80240FFF > > I prefer to manually update Windows XP at > www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us, so the > following Windows XP Services are 'Disabled' when I am not updating: > > - Automatic Updates (wuauserv) > - Background Intelligent Transfer Service (BITS) > > However, when I do update, at MS' update website, I set 'Automatic Updates' > to Automatic (and Start the service) and I set 'Background Intelligent > Transfer Service' to Manual (and if there are updates available, it starts > itself and sets Automatic). When finished, if rebooting is required (after > rebooting) or if rebooting is not required, I return both service to > 'Disabled.' > > Using Windows Firewall, with no anti-virus software running, as a 56K > dial-up user, home PC, single user, no home network, the remaining Windows > XP SP2 services are set as follows: > > AUTOMATIC > >>Cryptographic Services >>DCOM Server Process Launcher >>Event Log >>Plug and Play >>Print Spooler >>Protected Storage >>Remote Procedure Call (RPC) >>Security Accounts Manager >>Security Center >>Server >>Shell Hardware Detection >>System Event Notification >>Task Scheduler >>User Profile Hive Cleanup >>Windows Audio >>Windows Firewall/Internet Connection Sharing (ICS) >>Windows Management Instrumentation > > > DISABLED > >>Alerter >>Automatic Updates >>Background Intelligent Transfer Service >>Clipbook >>Computer Browser >>DHCP Client >>DNS Client >>Error Reporting Service >>Fast User Switching Compatibility >>Human Interface Device Access >>IMAPI CD-Burning COM Service (use Nero) >>Indexing Service >>IPSEC Services >>Messenger >>Net Logon >>NetMeeting Remote Desktop Sharing >>Network DDE >>Network DDE DSDM >>Performance Logs and Alerts [ - - disabled Performance Counters via >>Extensible Counter Tool - - ] >>Portable Media Serial Number Service >>QoS RSVP >>Remote Access Auto Connection Manager >>Remote Desktop Help Session Manager >>Routing and Remote Access >>Secondary Logon >>Smart Card >>SSDP Discovery Service >>System Restore Service >>TCP/IP NetBIOS Helper >>Terminal Services >>Themes >>Uninterruptible Power Supply >>Universal Plug and Play Device Host >>WebClient >>Windows Time >>Wireless Zero Configuration > > > MANUAL > >>.NET Runtime Optimization Service V2.0.5.0727_X86 >>Application Layer Gateway Service >>ASP.NET State Service >>COM+ Event System >>COM+ System Application >>Distributed Link Tracking Client >>Distributed Transaction Coordinator >>Help and Support >>HTTP SSL >>Logical Disk Manager >>Logical Disk Manager Administration Service >>MS Software Shadow Copy Provider >>Network Connections >>Network Location Awareness (NLA) >>Network Provisioning Service >>NT LM Security Support Provider >>Remote Access Connection Manager >>Remote Procedure Call (RPC) Locator >>Removable Storage >>Telephony >>Volume Shadow Copy >>Windows Image Acquisition (WIA) >>Windows Installer >>Windows User Mode Driver Framework >>WMI Performance Adapter >>Workstation > > > How do I correct my system to eliminate the (apparent) errors from > happening, and subsequently being recorded in windowsupdate.log? > > Many thanks, > > BG > >
From: BeeGee on 21 Jul 2008 20:17 Hello PA Bear, and thank you for your prompt and generous reply. :o) > 1. Set both Automatic Updates and BITS (Background Intelligent Transfer > Service) to Automatic and try again. Prior to posting, I did try this and there were a few more lines that followed those included in my original post. > 2. See this related KB article (ignore the title and Symptoms section, > including the Errors): http://support.microsoft.com/kb/836941 I shall review this and comment later. > => Do NOT ignore "Step 3: Disable software accelerator programs"!! I do not have any accelerator programs installed. > 3. See this recent & related discussion: > http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/5abb4cba10724aeb I shall also review this and comment later. > 4. Last but not least: > > Start a free Windows Update support incident request: > https://support.microsoft.com/oas/default.aspx?gprid=6527 Understood. Thanks again!! Brianna :o)
From: BeeGee on 21 Jul 2008 20:34
I will give your suggestions a try, MowGreen, but before I do, I have to say that . . . - there is no value enabling DNS, its merely a caching program that actually slows my forward browsing down (where back browsing may be immediate, I can set my browser cache to do the same without DNS' degrading effect on resourses); - I get errors with ISPSEC (dependent on DNS running); - as a dial-up user, the TCP/IP driver does not like NetBIOS running over it, and my ISP does not use NetBIOS or WINS; and - WebClient is a USELESS service since I have no need or desire to modify Internet-based files, and I find no negative effect or error message (of any related type) associated with MS .NET Framework 1.1, 2.0 and their respective SP1 service packs, and I do not use or run MS' Media Player, Messenger, MSN Explorer, Media Player or NetMeeting. All that being said, I will give your suggestions a try, and report back with the conclusion(s). BG "MowGreen [MVP]" <mowgreen(a)nowandzen.com> wrote in message news:e4o7XC36IHA.1468(a)TK2MSFTNGP05.phx.gbl... > Enable the following service, reboot, and see if the errors appear in the > WU.log. > If no errors, disable them one at a time, in the order they're listed, > until you find which one is causing the error to appear : > > DNS Client > IPSEC Services > TCP/IP NetBIOS Helper > WebClient > > > MowGreen [MVP 2003-2008] > =============== > *-343-* FDNY > Never Forgotten > =============== |