Sound Driver Problem (code19). Please Help!
in [Hardware]
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From: Oviav on 26 Feb 2010 17:23 Ok Firstly I don't know if I'm posting in the correct section! Kinda new here :/<br /> <br /> My problem is that after I had various virus alerts (I guess the website was heavily infected) from my anti-virus (avast) my sound has stopped ( I did deal with the virus alerts by sending them to the chest). Both from speakers and headphones. I proceeded to look at the drives in the device manager and for all the drives under 'sound,video and game controllers' they all have a yellow exclamation mark in which all have a satus of : <strong>Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).</strong> <br /> Have no idea what is going on! Have tried to uninstall and then scan for hardware changes.. all it does is go back to being like it was before. Then I tried to run windows safe mode and rolling back to a previous successful regist config. Didn't help either, so I'm kinda stuck on what to do next! <br /> <br /> Will appreciate any advice given! Thnx<br /> <br /> Btw: Running on An Advent 7084, Windows XP, Media Center Edtion<br /> Screenshot :<img src="http://img521.imageshack.us/img521/4801/soundprob.png" alt="" /> <br /> Edit: I have tried the 'Update Driver' option, all it does is give a response that it can't find any available drivers. T_T<br />
From: Andrew E. on 26 Feb 2010 23:47 If you have an PCI sound card,simply uninstall it & its other properties listed in device mgr (uninstall all w/o restarting pc),once thru,exit XP & shutdown pc.Move the card to another PCI slot,xp will reinstall it.. "Oviav" wrote: > Ok Firstly I don't know if I'm posting in the correct section! Kinda new here > :/<br /> <br /> My problem is that after I had various virus alerts (I guess > the website was heavily infected) from my anti-virus (avast) my sound has > stopped ( I did deal with the virus alerts by sending them to the chest). > Both from speakers and headphones. I proceeded to look at the drives in the > device manager and for all the drives under 'sound,video and game > controllers' they all have a yellow exclamation mark in which all have a > satus of : <strong>Windows cannot start this hardware device because its > configuration information (in the registry) is incomplete or damaged. (Code > 19).</strong> <br /> Have no idea what is going on! Have tried to uninstall > and then scan for hardware changes.. all it does is go back to being like it > was before. Then I tried to run windows safe mode and rolling back to a > previous successful regist config. Didn't help either, so I'm kinda stuck on > what to do next! <br /> <br /> Will appreciate any advice given! Thnx<br /> > <br /> Btw: Running on An Advent 7084, Windows XP, Media Center Edtion<br /> > Screenshot :<img src="http://img521.imageshack.us/img521/4801/soundprob.png" > alt="" /> <br /> Edit: I have tried the 'Update Driver' option, all it does > is give a response that it can't find any available drivers. T_T<br />
From: Paul on 27 Feb 2010 02:44 Oviav wrote: > Ok Firstly I don't know if I'm posting in the correct section! Kinda new here > :/<br /> <br /> My problem is that after I had various virus alerts (I guess > the website was heavily infected) from my anti-virus (avast) my sound has > stopped ( I did deal with the virus alerts by sending them to the chest). > Both from speakers and headphones. I proceeded to look at the drives in the > device manager and for all the drives under 'sound,video and game > controllers' they all have a yellow exclamation mark in which all have a > satus of : <strong>Windows cannot start this hardware device because its > configuration information (in the registry) is incomplete or damaged. (Code > 19).</strong> <br /> Have no idea what is going on! Have tried to uninstall > and then scan for hardware changes.. all it does is go back to being like it > was before. Then I tried to run windows safe mode and rolling back to a > previous successful regist config. Didn't help either, so I'm kinda stuck on > what to do next! <br /> <br /> Will appreciate any advice given! Thnx<br /> > <br /> Btw: Running on An Advent 7084, Windows XP, Media Center Edtion<br /> > Screenshot :<img src="http://img521.imageshack.us/img521/4801/soundprob.png" > alt="" /> <br /> Edit: I have tried the 'Update Driver' option, all it does > is give a response that it can't find any available drivers. T_T<br /> Info on Advent 7084 laptop. http://www.uktsupport.co.uk/advent/laptop/7084.htm It is a re-badged ECS 600 laptop. Check the link on that page, for a link to the ECS web site. They have a RealTek AC'97 audio driver for the laptop. http://www.ecs.com.tw/ECSWebSite/Products/ProductsDetail.aspx?detailid=512&CategoryID=3&DetailName=Driver&MenuID=1&LanID=8 The latest RealTek AC'97 driver should also be available from RealTek themselves. http://www.realtek.com.tw/downloads/downloadsCheck.aspx?Langid=1&PNid=23&PFid=23&Level=4&Conn=3&DownTypeID=3&GetDown=false Paul
From: Oviav on 27 Feb 2010 11:43 YEP, Tried ti re-isntall them, it gives an error right before computer closes up for the restart, something like it can't install blah blah blah... "Paul" wrote: > Oviav wrote: > > Ok Firstly I don't know if I'm posting in the correct section! Kinda new here > > :/<br /> <br /> My problem is that after I had various virus alerts (I guess > > the website was heavily infected) from my anti-virus (avast) my sound has > > stopped ( I did deal with the virus alerts by sending them to the chest). > > Both from speakers and headphones. I proceeded to look at the drives in the > > device manager and for all the drives under 'sound,video and game > > controllers' they all have a yellow exclamation mark in which all have a > > satus of : <strong>Windows cannot start this hardware device because its > > configuration information (in the registry) is incomplete or damaged. (Code > > 19).</strong> <br /> Have no idea what is going on! Have tried to uninstall > > and then scan for hardware changes.. all it does is go back to being like it > > was before. Then I tried to run windows safe mode and rolling back to a > > previous successful regist config. Didn't help either, so I'm kinda stuck on > > what to do next! <br /> <br /> Will appreciate any advice given! Thnx<br /> > > <br /> Btw: Running on An Advent 7084, Windows XP, Media Center Edtion<br /> > > Screenshot :<img src="http://img521.imageshack.us/img521/4801/soundprob.png" > > alt="" /> <br /> Edit: I have tried the 'Update Driver' option, all it does > > is give a response that it can't find any available drivers. T_T<br /> > > Info on Advent 7084 laptop. > > http://www.uktsupport.co.uk/advent/laptop/7084.htm > > It is a re-badged ECS 600 laptop. Check the link on that > page, for a link to the ECS web site. They have a > RealTek AC'97 audio driver for the laptop. > > http://www.ecs.com.tw/ECSWebSite/Products/ProductsDetail.aspx?detailid=512&CategoryID=3&DetailName=Driver&MenuID=1&LanID=8 > > The latest RealTek AC'97 driver should also be > available from RealTek themselves. > > http://www.realtek.com.tw/downloads/downloadsCheck.aspx?Langid=1&PNid=23&PFid=23&Level=4&Conn=3&DownTypeID=3&GetDown=false > > Paul > . >
From: Paul on 27 Feb 2010 15:53
Oviav wrote: > YEP, Tried ti re-isntall them, it gives an error right before computer closes > up for the restart, something like it can't install blah blah blah... > Then it sounds like you have much more than a driver problem. The thing about modern computers, it there are no absolutes. Computer problems were a bit easier to fix, before there was significant amounts of malware around. If the computer isn't clean of malware, that complicates matters greatly. For example, the symptoms might not be just the OS having a problem, it could be the malware screwing with the installer activities. In terms of the things needed to install drivers, you know that Windows has the Registry and it has a file system for the boot drive. The Registry has hives and keys. If a hive is completely missing, something a driver installer needs might be missing as a result. The Registry also has permissions, such that you may not be able, for whatever reason, to update a portion of the Registry. The file system has similar failure modes. If a key directory was to go missing, key files were deleted by the AV program, that could upset things. The file system has permissions as well, which allow or deny the driver installer the ability to add files, register DLLs or whatever. No matter what advice you get, the procedures suggested will get more complicated and error prone as you go along. At the very least, you should have backups of your data files, your email database, so that if a reinstall becomes necessary at some point, you're prepared for it. There are procedures around, for resetting some of the potential faults. But when I look at some of this information, I only look at the downside, like what are the odds the machine won't be able to boot on the next reboot attempt. And how would you escape from that mess if you were stuck in that situation. At least some of your efforts right now, should be to plan for a reinstall, if that ends up being necessary. http://www.winhelponline.com/blog/reset-the-registry-and-the-file-permissions-in-windows-xp/ "How do I restore security settings to the default settings?" http://support.microsoft.com/kb/313222 ******* In any case, it is best to copy the *exact* error text from the error message, for someone else to be able to help you. The "blah blah blah" part might be important :-) Paul |