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From: arl_123234 on 19 Nov 2009 08:04
Hello, all. I have installed ver 11.0 of subject software on sever WinXP SP2
platforms but find I cannot get the most recent updates via LiveUpdate
unless the LiveUpdate cache is empty. There is no problem connecting to the
default Symantec updates server . Does anyone know of a fix? Thanks for
your time and comment. Sincerely,
From: Tom Willett on 19 Nov 2009 09:12
This would be a question for Symantec support.

"arl_123234" <arl_123234(a)discussions.microsoft.com> wrote in message
news:3CDD09F2-3AF4-41B8-8FE9-CCC3DF784E4E(a)microsoft.com...
: Hello, all. I have installed ver 11.0 of subject software on sever WinXP
SP2
: platforms but find I cannot get the most recent updates via LiveUpdate
: unless the LiveUpdate cache is empty. There is no problem connecting to
the
: default Symantec updates server . Does anyone know of a fix? Thanks for
: your time and comment. Sincerely,


From: VanguardLH on 19 Nov 2009 12:14
arl_123234 wrote:

> I have installed ver 11.0 of subject software on sever WinXP SP2
> platforms but find I cannot get the most recent updates via LiveUpdate
> unless the LiveUpdate cache is empty. There is no problem connecting to the
> default Symantec updates server . Does anyone know of a fix? Thanks for
> your time and comment. Sincerely,

Start here:

http://www.symantec.com/business/support/index.jsp

Then search on the error message that you get (but omitted here). If
nothing shows up there as a solution, go to:

http://www.symantec.com/business/support/contact_techsupp_static.jsp

Or you could visit their forums at:

http://www.symantec.com/connect/forums

Many, many moons ago when I used Norton products, they had a web form
where you could submit a ticket using a web form and they got back to
you via e-mail within 3 business days. Don't know if they still have
that or if it's only for their non-business products.
From: Leythos on 19 Nov 2009 15:24
In article <3CDD09F2-3AF4-41B8-8FE9-CCC3DF784E4E(a)microsoft.com>, arl_
123234(a)discussions.microsoft.com says...
>
> Hello, all. I have installed ver 11.0 of subject software on sever WinXP SP2
> platforms but find I cannot get the most recent updates via LiveUpdate
> unless the LiveUpdate cache is empty. There is no problem connecting to the
> default Symantec updates server . Does anyone know of a fix? Thanks for
> your time and comment. Sincerely,

What specific version did you install and is it x32 or x64?

Have you uninstalled it, including Live Update, and tried again?

--
You can't trust your best friends, your five senses, only the little
voice inside you that most civilians don't even hear -- Listen to that.
Trust yourself.
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