The area for the questions is blank
in [Windows XP]
|
From: PA Bear [MS MVP] on 2 Aug 2010 19:10 > ...It was a > short time after this (a month maybe longer) that I noticed that some of > the emails I would send (forwarded) would not get received. There's a BIG difference between (some of) your correspondents not receiving an email you'd sent and the email "getting stuck" in the Outbox (folder). Or did I misunderstand your earlier posts? > ...That's when I did a [partial] recovery. Oh? That's a new wrinkle you'd not told us about before. Did you do a Repair Install of WinXP or...? Had IE7 and/or IE8 been installed when you did this "partial recovery?" Jeff wrote: > Dear PA Bear: First let me say Thank You, for all of your time and help on > this. Here is the info on the computer and Norton. The bios says the > computer was built in 2004. I bought it new in the spring of 2005, and it > came with a trial version (90 day) of Norton Internet Security (2004) > installed on it. Before it ended I purchased a subscription. At renewal > time in 2006, I had the option to upgrade to a better version. It was > Norton System Works Basic Edition (2006), and it worked fine until the > summer of 2009. Then when I would try and update it started saying no > updates available. (Because of my internet speed I have always updated > manually). This went on for a couple of weeks, as you can tell I am not on > the computer everyday. So I contacted Norton tech support and thats when > we > (they) ran the Removal Tool, and installed Norton 360 (? version). It was > a > short time after this (a month maybe longer) that I noticed that some of > the emails I would send (forwarded) would not get received. Lets say if I > forwarded 10 emails to 8 people one person might not get one of them. The > next time everyone would get them, then the next time a different person > might not get one. It was random and I didn't know it was happening for > awhile, until I would ask someone what they thought about something I had > sent them and they would tell me that they didn't receive it. Over the > next > 4 or 5 months it got worse, until most things I forwarded didn't go > through. I asked otheir people I knew that have the same ISP and no one > else had any trouble. So I called my ISP they checked some things and said > it was not them. Then my Reply stopped going through (about 2 months > later). I call my ISP again. I could use Create New Mail and this worked > for a while and then it stopped working. This brings us up to late spring > of this year. I have tried Microsofts "An Outlook basic repair kit", then > I > went to the Newsgroups, Microsoft Answers, the fourms, but nothing really > fit my problem. That's when I did a partail recovery. My email worked > like > it should, until I finished the Microsoft updates and, or when I > reinstalled Norton 360 (4.0 the latest version). It took a few days to do > this, my internet speed tops out at 500 kbs (that is between 1 am and 7 > am) > and slows to a crawl (it can get below 30 kbs and stay there for hours) > when a lot pepole get on it. (Welcome to small town America). Sorry I had > to vent for a second. I called my ISP again they checked their end again. > Then I turned off Norton and nothing. I ran the Norton removal tool still > nothing. Then I reinstalled Norton. That is when I started talking to you > and trying what you have said. Then on July 31, 2010. I contacted Norton > tech support and they checked, and said it is not there product causing > the > problem. Norton has been set to automatic renewal since 2005, so no I have > never let it expire. If you had any idea of how many hours I have put in > on > research and trying things to fix this problem, you would say I was crazy. > INFO: Win XP home (version) SP3 (all updates), Internet Explore 8, Outlook > Express 6, Adobe reader and video player (latest versions up to date). I > have always kept all my programs up to date. If it makes any difference it > is an HP computer, Pentium 4. About Norton updating it works fine, the > scans are finding nothing but a few cookies. I am sorry this is so long, > but I figured the more info the better. I would say I was frustrated, but > I > don't think that word covers it anymore. Again Thank You. > >> If the behavior persists in a new identity, I suspect you're seeing the >> effects of a hijackware infection, Jeff. >> >>>> ...the computer >>>> did come with Norton installed and I upgraded to a better version and >>>> after a few years it quit updating. I contacted Norton tech support and >>>> yes we ran a removal tool. It wasn't long after that, that I started >>>> having >>>> problems with my email. >> >> Had the free-trial period for the preinstalled Norton application already >> expired by the time you purchased your first subscription? >> >> Has your Norton subscription ever expired since you've owned the >> computer? >> >> How long had you been running the "better version" when it "quit >> updating?" >> >> What's the full name & version of the currently-install Norton >> application >> (e.g., Norton 360 2009; Norton AntiVirus 2010; Norton Security Suite)? >> >> Can you run (Norton) LiveUpdate manually & successfully? >> -- >> ~PA Bear >> >> >> Jeff wrote: >>> I have tried what you said and it is still not working. It will still >>> forward if the message is 550 kb or larger. No I don't ever remember >>> letting Norton expire. Do I need to go back and delete the dbx files >>> again? >>> If you think the problem is outside of OE, then what should I try next? >>> >>>>> ...Anything smaller and it doesn't >>>>> send it, but it does show it in the sent folder >>>> >>>> Again, if a copy of the message appears in Sent Items folder, the >>>> message >>>> was sent and the problem lies somewhere outside of Outlook Express. >>>> That >>>> being said... >>>> >>>> If you completed all four (4) steps in my post in Windows Update >>>> newsgroup >>>> dated 25 June >>>> (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560) >>>> AND you've disabled email scanning by NAV and yet the behavior >>>> persists, >>>> your current Identity may be damaged, especially if its the default >>>> "Main >>>> Identity." Try one or more of your accounts in a new Named Identity... >>>> >>>> File | Identities | Add new identity >>>> >>>> Assuming all is well, (1) compact all folders in the old identity, (2) >>>> import messages from the old identity into the new one, and then (3) >>>> delete >>>> the old one (File | Identities | Manage Identities). >>>> >>>> Then again... >>>> >>>>> ...the computer >>>>> did come with Norton installed and I upgraded to a better version and >>>>> after a few years it quit updating. >>>> >>>> You may be seeing the effects of a hijackware infection. Has your >>>> Norton >>>> subscription ever expired since you've owned the computer? >>>> -- >>>> ~PA Bear >>>> >>>> >>>> Jeff wrote: >>>>> Dear PA Bear: I found the Q&A and figured out how to delete the dbx >>>>> files >>>>> you talked about. Thanks. My email still is not working properly. I >>>>> can >>>>> not >>>>> create,or reply to emails.(Meaning the program does the function but >>>>> it >>>>> is >>>>> never received at the email address). But strangely enough I can >>>>> forward >>>>> an >>>>> email, but only if it is 550 kb or larger. Anything smaller and it >>>>> doesn't >>>>> send it, but it does show it in the sent folder. I am still receiving >>>>> emails >>>>> just fine. Since my last post I have also contacted Nortons tech >>>>> support >>>>> and >>>>> problem is not with the Norton product. I have also tried deleting the >>>>> dbx >>>>> files again, then deleting the recycle bin, and then restarting the >>>>> computer. My ISP has been very helpful and it is not on their end >>>>> either. >>>>> I >>>>> am hoping that you have another idea of what the problem might be. I >>>>> am >>>>> very thankful for all of your help. Jeff >>>>> >>>>>> Here's the Google Groups archive of your 25 June 2010 thread in >>>>>> Windows >>>>>> Update newsgroup (which MS dropped from their newsserver shortly >>>>>> after >>>>>> 01 >>>>>> July): >>>>>> >>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f >>>>>> >>>>>> NB: If a copy of the message is found in Sent Items, the problem lies >>>>>> somewhere outside of OE; e.g., NAV's needless scanning of outgoing >>>>>> mail - >>>>>> even Symantec says it's not necessary... >>>>>> >>>>>> <QP> >>>>>> Disabling Email Scanning does not leave you unprotected against >>>>>> viruses >>>>>> that are distributed as email attachments. Norton AntiVirus >>>>>> Auto-Protect >>>>>> scans incoming files as they are saved to your hard drive, including >>>>>> and email attachments. Email Scanning is just another layer on top of >>>>>> this. To make sure that Auto-Protect is providing the maximum >>>>>> protection, >>>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that >>>>>> you >>>>>> have the most recent virus definitions. >>>>>> </QP> >>>>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 >>>>>> >>>>>> >>>>>> Jeff wrote: >>>>>>> I was happy to see that it was you that resonded to this question. >>>>>>> You >>>>>>> were >>>>>>> the one to whom I was sending the other reply too when it went >>>>>>> blank. >>>>>>> I >>>>>>> was >>>>>>> having problems with Outloook Express 6, and you were correct the >>>>>>> computer >>>>>>> did come with Norton installed and I upgraded to a better version >>>>>>> and >>>>>>> after >>>>>>> a few years it quit updating. I contacted Norton tech support and >>>>>>> yes >>>>>>> we >>>>>>> ran a removal tool. It wasn't long after that, that I started having >>>>>>> problems with my email. I know you respond to a lot of question I am >>>>>>> hoping >>>>>>> you half way remember mine. >>>>>>> >>>>>>> My question I was repling to you about had to do with one of the >>>>>>> steps >>>>>>> you >>>>>>> said I needed to do, you had given me a list of things to do. I >>>>>>> folllowed >>>>>>> everything you said to do and went to the links you provided. (I >>>>>>> wish >>>>>>> I >>>>>>> had >>>>>>> the reply in front of me so I could get the wording correct). On >>>>>>> step >>>>>>> 4 >>>>>>> you >>>>>>> said I needed to go to (I think you called it) Microsoft Explorer? >>>>>>> There >>>>>>> I >>>>>>> was to find the address where all emails are stored and delete the >>>>>>> files >>>>>>> outbox. dbx, sent items dbx, and deleted items dbx. I was not sure >>>>>>> where >>>>>>> you >>>>>>> were talking about so with so help from the Help section I figured >>>>>>> out >>>>>>> to >>>>>>> go >>>>>>> to My Computer and right click and go to Explorer. There I scrolled >>>>>>> down >>>>>>> till I found the address that I was looking for. There were some 21 >>>>>>> files >>>>>>> there and I looked in everyone of them and didn't find anything >>>>>>> outbox. >>>>>>> dbx >>>>>>> (ect). Either I am not in the right spot or something. Yes I >>>>>>> followed >>>>>>> the >>>>>>> links about how to find the adress and show hidden files. I am >>>>>>> hoping >>>>>>> you >>>>>>> remember me and my question. If not I will gladly retype the >>>>>>> original >>>>>>> question, it was sent sometime around July 4th. I'm running XP sp3 >>>>>>> all >>>>>>> updated, Outlook Express 6, Internet Explore 8. All of your help in >>>>>>> this >>>>>>> matter has been and is GREATLY APPRECIATED. Thank You so much. Jeff >>>>>>> >>>>>>>> See http://www.microsoft.com/communities/newsgroups/default.mspx >>>>>>>> >>>>>>>> IE General, OE General, OE6, Windows Update, Win98 General, & >>>>>>>> WLMessenger >>>>>>>> were some of the newsgroups dropped late last week. >>>>>>>> >>>>>>>> Here's Google Groups archive of what might have been your thread in >>>>>>>> Windows >>>>>>>> Update newsgroup: >>>>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f >>>>>>>> >>>>>>>> With the demise of Windows Update newsgroup, you will find >>>>>>>> continuing >>>>>>>> support in this MS forum: >>>>>>>> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads. >>>>>>>> State >>>>>>>> your full Windows version (e.g., WinXP SP3) as well as your current >>>>>>>> IE >>>>>>>> version (e.g., IE6, IE7, IE8) in your first post. >>>>>>>> >>>>>>>> => NB: The Windows Update newsgroup threads were NOT ported over to >>>>>>>> the >>>>>>>> Windows Update forum. >>>>>>>> -- >>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Jeff wrote: >>>>>>>>> After I replied to a question in another discussion group the area >>>>>>>>> where >>>>>>>>> the >>>>>>>>> questions should be is blank. The rest of the page is there and >>>>>>>>> functional. >>>>>>>>> This is one of the few groups that I can still see the questions. >>>>>>>>> What >>>>>>>>> is >>>>>>>>> going on and how do I correct it. >>>>>>>> >>>>>>>> . >>>>>> >>>>>> . >>>> >>>> . >> >> .
From: Jeff on 5 Aug 2010 14:06 Hello: Okay we do have a couple of misunderstandings. (First one.) Nothing ever gets stuck in the Outbox folder, it is empty. There is a folder labled Sent Items. Whether or not it is received it shows up in the Sent Item folder, as if it really was sent or at least the computer thinks so. (Second one.) I realize that you help a lot of people, and I am thankful. I mean the following respectively. Maybe you misread, forgot or misunderstood something I wrote. I went back and checked my orginal post and the partail recovery was listed. "I did a partial recovery (June 2010)". I am going to have to say no to the question. "Did you do a Repair Install of WinXP or...?". The best I remember I just followed what ever instuctions came up on the screen, and I don't remember if it told me too or if when it said it was finished that I went to Microsoft update page and got the updates. I do beleive that IE 8 was already installed before the partial recovery. If it came out in the early part of 2010 then yes it was installed. Thanks. Jeff -- Thanks for your help. "PA Bear [MS MVP]" wrote: > > ...It was a > > short time after this (a month maybe longer) that I noticed that some of > > the emails I would send (forwarded) would not get received. > > There's a BIG difference between (some of) your correspondents not receiving > an email you'd sent and the email "getting stuck" in the Outbox (folder). > Or did I misunderstand your earlier posts? > > > ...That's when I did a [partial] recovery. > > Oh? That's a new wrinkle you'd not told us about before. Did you do a > Repair Install of WinXP or...? > > Had IE7 and/or IE8 been installed when you did this "partial recovery?" > > > Jeff wrote: > > Dear PA Bear: First let me say Thank You, for all of your time and help on > > this. Here is the info on the computer and Norton. The bios says the > > computer was built in 2004. I bought it new in the spring of 2005, and it > > came with a trial version (90 day) of Norton Internet Security (2004) > > installed on it. Before it ended I purchased a subscription. At renewal > > time in 2006, I had the option to upgrade to a better version. It was > > Norton System Works Basic Edition (2006), and it worked fine until the > > summer of 2009. Then when I would try and update it started saying no > > updates available. (Because of my internet speed I have always updated > > manually). This went on for a couple of weeks, as you can tell I am not on > > the computer everyday. So I contacted Norton tech support and thats when > > we > > (they) ran the Removal Tool, and installed Norton 360 (? version). It was > > a > > short time after this (a month maybe longer) that I noticed that some of > > the emails I would send (forwarded) would not get received. Lets say if I > > forwarded 10 emails to 8 people one person might not get one of them. The > > next time everyone would get them, then the next time a different person > > might not get one. It was random and I didn't know it was happening for > > awhile, until I would ask someone what they thought about something I had > > sent them and they would tell me that they didn't receive it. Over the > > next > > 4 or 5 months it got worse, until most things I forwarded didn't go > > through. I asked otheir people I knew that have the same ISP and no one > > else had any trouble. So I called my ISP they checked some things and said > > it was not them. Then my Reply stopped going through (about 2 months > > later). I call my ISP again. I could use Create New Mail and this worked > > for a while and then it stopped working. This brings us up to late spring > > of this year. I have tried Microsofts "An Outlook basic repair kit", then > > I > > went to the Newsgroups, Microsoft Answers, the fourms, but nothing really > > fit my problem. That's when I did a partail recovery. My email worked > > like > > it should, until I finished the Microsoft updates and, or when I > > reinstalled Norton 360 (4.0 the latest version). It took a few days to do > > this, my internet speed tops out at 500 kbs (that is between 1 am and 7 > > am) > > and slows to a crawl (it can get below 30 kbs and stay there for hours) > > when a lot pepole get on it. (Welcome to small town America). Sorry I had > > to vent for a second. I called my ISP again they checked their end again. > > Then I turned off Norton and nothing. I ran the Norton removal tool still > > nothing. Then I reinstalled Norton. That is when I started talking to you > > and trying what you have said. Then on July 31, 2010. I contacted Norton > > tech support and they checked, and said it is not there product causing > > the > > problem. Norton has been set to automatic renewal since 2005, so no I have > > never let it expire. If you had any idea of how many hours I have put in > > on > > research and trying things to fix this problem, you would say I was crazy. > > INFO: Win XP home (version) SP3 (all updates), Internet Explore 8, Outlook > > Express 6, Adobe reader and video player (latest versions up to date). I > > have always kept all my programs up to date. If it makes any difference it > > is an HP computer, Pentium 4. About Norton updating it works fine, the > > scans are finding nothing but a few cookies. I am sorry this is so long, > > but I figured the more info the better. I would say I was frustrated, but > > I > > don't think that word covers it anymore. Again Thank You. > > > >> If the behavior persists in a new identity, I suspect you're seeing the > >> effects of a hijackware infection, Jeff. > >> > >>>> ...the computer > >>>> did come with Norton installed and I upgraded to a better version and > >>>> after a few years it quit updating. I contacted Norton tech support and > >>>> yes we ran a removal tool. It wasn't long after that, that I started > >>>> having > >>>> problems with my email. > >> > >> Had the free-trial period for the preinstalled Norton application already > >> expired by the time you purchased your first subscription? > >> > >> Has your Norton subscription ever expired since you've owned the > >> computer? > >> > >> How long had you been running the "better version" when it "quit > >> updating?" > >> > >> What's the full name & version of the currently-install Norton > >> application > >> (e.g., Norton 360 2009; Norton AntiVirus 2010; Norton Security Suite)? > >> > >> Can you run (Norton) LiveUpdate manually & successfully? > >> -- > >> ~PA Bear > >> > >> > >> Jeff wrote: > >>> I have tried what you said and it is still not working. It will still > >>> forward if the message is 550 kb or larger. No I don't ever remember > >>> letting Norton expire. Do I need to go back and delete the dbx files > >>> again? > >>> If you think the problem is outside of OE, then what should I try next? > >>> > >>>>> ...Anything smaller and it doesn't > >>>>> send it, but it does show it in the sent folder > >>>> > >>>> Again, if a copy of the message appears in Sent Items folder, the > >>>> message > >>>> was sent and the problem lies somewhere outside of Outlook Express. > >>>> That > >>>> being said... > >>>> > >>>> If you completed all four (4) steps in my post in Windows Update > >>>> newsgroup > >>>> dated 25 June > >>>> (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560) > >>>> AND you've disabled email scanning by NAV and yet the behavior > >>>> persists, > >>>> your current Identity may be damaged, especially if its the default > >>>> "Main > >>>> Identity." Try one or more of your accounts in a new Named Identity... > >>>> > >>>> File | Identities | Add new identity > >>>> > >>>> Assuming all is well, (1) compact all folders in the old identity, (2) > >>>> import messages from the old identity into the new one, and then (3) > >>>> delete > >>>> the old one (File | Identities | Manage Identities). > >>>> > >>>> Then again... > >>>> > >>>>> ...the computer > >>>>> did come with Norton installed and I upgraded to a better version and > >>>>> after a few years it quit updating. > >>>> > >>>> You may be seeing the effects of a hijackware infection. Has your > >>>> Norton > >>>> subscription ever expired since you've owned the computer? > >>>> -- > >>>> ~PA Bear > >>>> > >>>> > >>>> Jeff wrote: > >>>>> Dear PA Bear: I found the Q&A and figured out how to delete the dbx > >>>>> files > >>>>> you talked about. Thanks. My email still is not working properly. I > >>>>> can > >>>>> not > >>>>> create,or reply to emails.(Meaning the program does the function but > >>>>> it > >>>>> is > >>>>> never received at the email address). But strangely enough I can > >>>>> forward > >>>>> an > >>>>> email, but only if it is 550 kb or larger. Anything smaller and it > >>>>> doesn't > >>>>> send it, but it does show it in the sent folder. I am still receiving > >>>>> emails > >>>>> just fine. Since my last post I have also contacted Nortons tech > >>>>> support > >>>>> and > >>>>> problem is not with the Norton product. I have also tried deleting the > >>>>> dbx > >>>>> files again, then deleting the recycle bin, and then restarting the > >>>>> computer. My ISP has been very helpful and it is not on their end > >>>>> either. > >>>>> I > >>>>> am hoping that you have another idea of what the problem might be. I > >>>>> am > >>>>> very thankful for all of your help. Jeff > >>>>> > >>>>>> Here's the Google Groups archive of your 25 June 2010 thread in > >>>>>> Windows > >>>>>> Update newsgroup (which MS dropped from their newsserver shortly > >>>>>> after > >>>>>> 01 > >>>>>> July): > >>>>>> > >>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f > >>>>>> > >>>>>> NB: If a copy of the message is found in Sent Items, the problem lies > >>>>>> somewhere outside of OE; e.g., NAV's needless scanning of outgoing > >>>>>> mail - > >>>>>> even Symantec says it's not necessary... > >>>>>> > >>>>>> <QP> > >>>>>> Disabling Email Scanning does not leave you unprotected against > >>>>>> viruses > >>>>>> that are distributed as email attachments. Norton AntiVirus > >>>>>> Auto-Protect > >>>>>> scans incoming files as they are saved to your hard drive, including > >>>>>> and email attachments. Email Scanning is just another layer on top of > >>>>>> this. To make sure that Auto-Protect is providing the maximum > >>>>>> protection, > >>>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that > >>>>>> you > >>>>>> have the most recent virus definitions. > >>>>>> </QP> > >>>>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 > >>>>>> > >>>>>> > >>>>>> Jeff wrote: > >>>>>>> I was happy to see that it was you that resonded to this question. > >>>>>>> You > >>>>>>> were > >>>>>>> the one to whom I was sending the other reply too when it went > >>>>>>> blank. > >>>>>>> I > >>>>>>> was > >>>>>>> having problems with Outloook Express 6, and you were correct the > >>>>>>> computer > >>>>>>> did come with Norton installed and I upgraded to a better version > >>>>>>> and > >>>>>>> after > >>>>>>> a few years it quit updating. I contacted Norton tech support and > >>>>>>> yes > >>>>>>> we > >>>>>>> ran a removal tool. It wasn't long after that, that I started having > >>>>>>> problems with my email. I know you respond to a lot of question I am > >>>>>>> hoping > >>>>>>> you half way remember mine. > >>>>>>> > >>>>>>> My question I was repling to you about had to do with one of the > >>>>>>> steps > >>>>>>> you > >>>>>>> said I needed to do, you had given me a list of things to do. I > >>>>>>> folllowed > >>>>>>> everything you said to do and went to the links you provided. (I > >>>>>>> wish > >>>>>>> I > >>>>>>> had > >>>>>>> the reply in front of me so I could get the wording correct). On > >>>>>>> step > >>>>>>> 4 > >>>>>>> you > >>>>>>> said I needed to go to (I think you called it) Microsoft Explorer? > >>>>>>> There > >>>>>>> I > >>>>>>> was to find the address where all emails are stored and delete the > >>>>>>> files > >>>>>>> outbox. dbx, sent items dbx, and deleted items dbx. I was not sure > >>>>>>> where > >>>>>>> you > >>>>>>> were talking about so with so help from the Help section I figured > >>>>>>> out > >>>>>>> to > >>>>>>> go > >>>>>>> to My Computer and right click and go to Explorer. There I scrolled > >>>>>>> down > >>>>>>> till I found the address that I was looking for. There were some 21 > >>>>>>> files > >>>>>>> there and I looked in everyone of them and didn't find anything > >>>>>>> outbox. > >>>>>>> dbx > >>>>>>> (ect). Either I am not in the right spot or something. Yes I > >>>>>>> followed > >>>>>>> the > >>>>>>> links about how to find the adress and show hidden files. I am > >>>>>>> hoping > >>>>>>> you > >>>>>>> remember me and my question. If not I will gladly retype the > >>>>>>> original > >>>>>>> question, it was sent sometime around July 4th. I'm running XP sp3 > >>>>>>> all > >>>>>>> updated, Outlook Express 6, Internet Explore 8. All of your help in > >>>>>>> this > >>>>>>> matter has been and is GREATLY APPRECIATED. Thank You so much. Jeff > >>>>>>> > >>>>>>>> See http://www.microsoft.com/communities/newsgroups/default.mspx > >>>>>>>> > >>>>>>>> IE General, OE General, OE6, Windows Update, Win98 General, & > >>>>>>>> WLMessenger > >>>>>>>> were some of the newsgroups dropped late last week. > >>>>>>>> > >>>>>>>> Here's Google Groups archive of what might have been your thread in > >>>>>>>> Windows > >>>>>>>> Update newsgroup: > >>>>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f > >>>>>>>> > >>>>>>>> With the demise of Windows Update newsgroup, you will find > >>>>>>>> continuing > >>>>>>>> support in this MS forum: > >>>>>>>> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads. > >>>>>>>> State > >>>>>>>> your full Windows version (e.g., WinXP SP3) as well as your current > >>>>>>>> IE > >>>>>>>> version (e.g., IE6, IE7, IE8) in your first post. > >>>>>>>> > >>>>>>>> => NB: The Windows Update newsgroup threads were NOT ported over to > >>>>>>>> the > >>>>>>>> Windows Update forum. > >>>>>>>> --
From: PA Bear [MS MVP] on 5 Aug 2010 19:41 I think the "partial recovery" was, in fact, a Repair Install (unless you're referring to having used a Restore Point). If such was the case and you did not uninstall IE8 (and IE7) before doing the "partical recovery," your only recourse (as far as your WinXP computer, IE & OE are concerned) now will be a clean install. See... How to perform a repair installation of Windows XP if a later version of Internet Explorer is installed http://support.microsoft.com/kb/917964 Jeff wrote: > Hello: Okay we do have a couple of misunderstandings. (First one.) Nothing > ever gets stuck in the Outbox folder, it is empty. There is a folder > labled > Sent Items. Whether or not it is received it shows up in the Sent Item > folder, as if it really was sent or at least the computer thinks so. > (Second > one.) I realize that you help a lot of people, and I am thankful. I mean > the > following respectively. Maybe you misread, forgot or misunderstood > something > I wrote. I went back and checked my orginal post and the partail recovery > was listed. "I did a partial recovery (June 2010)". I am going to have to > say no to the question. "Did you do a Repair Install of WinXP or...?". The > best I remember I just followed what ever instuctions came up on the > screen, and I don't remember if it told me too or if when it said it was > finished that I went to Microsoft update page and got the updates. I do > beleive that IE 8 was already installed before the partial recovery. If it > came out in the early part of 2010 then yes it was installed. Thanks. Jeff > >>> ...It was a >>> short time after this (a month maybe longer) that I noticed that some >>> of >>> the emails I would send (forwarded) would not get received. >> >> There's a BIG difference between (some of) your correspondents not >> receiving an email you'd sent and the email "getting stuck" in the Outbox >> (folder). Or did I misunderstand your earlier posts? >> >>> ...That's when I did a [partial] recovery. >> >> Oh? That's a new wrinkle you'd not told us about before. Did you do a >> Repair Install of WinXP or...? >> >> Had IE7 and/or IE8 been installed when you did this "partial recovery?" >> >> >> Jeff wrote: >>> Dear PA Bear: First let me say Thank You, for all of your time and help >>> on >>> this. Here is the info on the computer and Norton. The bios says the >>> computer was built in 2004. I bought it new in the spring of 2005, and >>> it >>> came with a trial version (90 day) of Norton Internet Security (2004) >>> installed on it. Before it ended I purchased a subscription. At renewal >>> time in 2006, I had the option to upgrade to a better version. It was >>> Norton System Works Basic Edition (2006), and it worked fine until the >>> summer of 2009. Then when I would try and update it started saying no >>> updates available. (Because of my internet speed I have always updated >>> manually). This went on for a couple of weeks, as you can tell I am not >>> on >>> the computer everyday. So I contacted Norton tech support and thats when >>> we >>> (they) ran the Removal Tool, and installed Norton 360 (? version). It >>> was >>> a >>> short time after this (a month maybe longer) that I noticed that some >>> of >>> the emails I would send (forwarded) would not get received. Lets say if >>> I >>> forwarded 10 emails to 8 people one person might not get one of them. >>> The >>> next time everyone would get them, then the next time a different person >>> might not get one. It was random and I didn't know it was happening for >>> awhile, until I would ask someone what they thought about something I >>> had >>> sent them and they would tell me that they didn't receive it. Over the >>> next >>> 4 or 5 months it got worse, until most things I forwarded didn't go >>> through. I asked otheir people I knew that have the same ISP and no one >>> else had any trouble. So I called my ISP they checked some things and >>> said >>> it was not them. Then my Reply stopped going through (about 2 months >>> later). I call my ISP again. I could use Create New Mail and this worked >>> for a while and then it stopped working. This brings us up to late >>> spring >>> of this year. I have tried Microsofts "An Outlook basic repair kit", >>> then >>> I >>> went to the Newsgroups, Microsoft Answers, the fourms, but nothing >>> really >>> fit my problem. That's when I did a partail recovery. My email worked >>> like >>> it should, until I finished the Microsoft updates and, or when I >>> reinstalled Norton 360 (4.0 the latest version). It took a few days to >>> do >>> this, my internet speed tops out at 500 kbs (that is between 1 am and 7 >>> am) >>> and slows to a crawl (it can get below 30 kbs and stay there for hours) >>> when a lot pepole get on it. (Welcome to small town America). Sorry I >>> had >>> to vent for a second. I called my ISP again they checked their end >>> again. >>> Then I turned off Norton and nothing. I ran the Norton removal tool >>> still >>> nothing. Then I reinstalled Norton. That is when I started talking to >>> you >>> and trying what you have said. Then on July 31, 2010. I contacted Norton >>> tech support and they checked, and said it is not there product causing >>> the >>> problem. Norton has been set to automatic renewal since 2005, so no I >>> have >>> never let it expire. If you had any idea of how many hours I have put in >>> on >>> research and trying things to fix this problem, you would say I was >>> crazy. >>> INFO: Win XP home (version) SP3 (all updates), Internet Explore 8, >>> Outlook >>> Express 6, Adobe reader and video player (latest versions up to date). I >>> have always kept all my programs up to date. If it makes any difference >>> it >>> is an HP computer, Pentium 4. About Norton updating it works fine, the >>> scans are finding nothing but a few cookies. I am sorry this is so long, >>> but I figured the more info the better. I would say I was frustrated, >>> but >>> I >>> don't think that word covers it anymore. Again Thank You. >>> >>>> If the behavior persists in a new identity, I suspect you're seeing the >>>> effects of a hijackware infection, Jeff. >>>> >>>>>> ...the computer >>>>>> did come with Norton installed and I upgraded to a better version and >>>>>> after a few years it quit updating. I contacted Norton tech support >>>>>> and >>>>>> yes we ran a removal tool. It wasn't long after that, that I started >>>>>> having >>>>>> problems with my email. >>>> >>>> Had the free-trial period for the preinstalled Norton application >>>> already >>>> expired by the time you purchased your first subscription? >>>> >>>> Has your Norton subscription ever expired since you've owned the >>>> computer? >>>> >>>> How long had you been running the "better version" when it "quit >>>> updating?" >>>> >>>> What's the full name & version of the currently-install Norton >>>> application >>>> (e.g., Norton 360 2009; Norton AntiVirus 2010; Norton Security Suite)? >>>> >>>> Can you run (Norton) LiveUpdate manually & successfully? >>>> -- >>>> ~PA Bear >>>> >>>> >>>> Jeff wrote: >>>>> I have tried what you said and it is still not working. It will still >>>>> forward if the message is 550 kb or larger. No I don't ever remember >>>>> letting Norton expire. Do I need to go back and delete the dbx files >>>>> again? >>>>> If you think the problem is outside of OE, then what should I try >>>>> next? >>>>> >>>>>>> ...Anything smaller and it doesn't >>>>>>> send it, but it does show it in the sent folder >>>>>> >>>>>> Again, if a copy of the message appears in Sent Items folder, the >>>>>> message >>>>>> was sent and the problem lies somewhere outside of Outlook Express. >>>>>> That >>>>>> being said... >>>>>> >>>>>> If you completed all four (4) steps in my post in Windows Update >>>>>> newsgroup >>>>>> dated 25 June >>>>>> (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560) >>>>>> AND you've disabled email scanning by NAV and yet the behavior >>>>>> persists, >>>>>> your current Identity may be damaged, especially if its the default >>>>>> "Main >>>>>> Identity." Try one or more of your accounts in a new Named >>>>>> Identity... >>>>>> >>>>>> File | Identities | Add new identity >>>>>> >>>>>> Assuming all is well, (1) compact all folders in the old identity, >>>>>> (2) >>>>>> import messages from the old identity into the new one, and then (3) >>>>>> delete >>>>>> the old one (File | Identities | Manage Identities). >>>>>> >>>>>> Then again... >>>>>> >>>>>>> ...the computer >>>>>>> did come with Norton installed and I upgraded to a better version >>>>>>> and >>>>>>> after a few years it quit updating. >>>>>> >>>>>> You may be seeing the effects of a hijackware infection. Has your >>>>>> Norton >>>>>> subscription ever expired since you've owned the computer? >>>>>> -- >>>>>> ~PA Bear >>>>>> >>>>>> >>>>>> Jeff wrote: >>>>>>> Dear PA Bear: I found the Q&A and figured out how to delete the dbx >>>>>>> files >>>>>>> you talked about. Thanks. My email still is not working properly. I >>>>>>> can >>>>>>> not >>>>>>> create,or reply to emails.(Meaning the program does the function but >>>>>>> it >>>>>>> is >>>>>>> never received at the email address). But strangely enough I can >>>>>>> forward >>>>>>> an >>>>>>> email, but only if it is 550 kb or larger. Anything smaller and it >>>>>>> doesn't >>>>>>> send it, but it does show it in the sent folder. I am still >>>>>>> receiving >>>>>>> emails >>>>>>> just fine. Since my last post I have also contacted Nortons tech >>>>>>> support >>>>>>> and >>>>>>> problem is not with the Norton product. I have also tried deleting >>>>>>> the >>>>>>> dbx >>>>>>> files again, then deleting the recycle bin, and then restarting the >>>>>>> computer. My ISP has been very helpful and it is not on their end >>>>>>> either. >>>>>>> I >>>>>>> am hoping that you have another idea of what the problem might be. I >>>>>>> am >>>>>>> very thankful for all of your help. Jeff >>>>>>> >>>>>>>> Here's the Google Groups archive of your 25 June 2010 thread in >>>>>>>> Windows >>>>>>>> Update newsgroup (which MS dropped from their newsserver shortly >>>>>>>> after >>>>>>>> 01 >>>>>>>> July): >>>>>>>> >>>>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f >>>>>>>> >>>>>>>> NB: If a copy of the message is found in Sent Items, the problem >>>>>>>> lies >>>>>>>> somewhere outside of OE; e.g., NAV's needless scanning of outgoing >>>>>>>> mail - >>>>>>>> even Symantec says it's not necessary... >>>>>>>> >>>>>>>> <QP> >>>>>>>> Disabling Email Scanning does not leave you unprotected against >>>>>>>> viruses >>>>>>>> that are distributed as email attachments. Norton AntiVirus >>>>>>>> Auto-Protect >>>>>>>> scans incoming files as they are saved to your hard drive, >>>>>>>> including >>>>>>>> and email attachments. Email Scanning is just another layer on top >>>>>>>> of >>>>>>>> this. To make sure that Auto-Protect is providing the maximum >>>>>>>> protection, >>>>>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure >>>>>>>> that >>>>>>>> you >>>>>>>> have the most recent virus definitions. >>>>>>>> </QP> >>>>>>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 >>>>>>>> >>>>>>>> >>>>>>>> Jeff wrote: >>>>>>>>> I was happy to see that it was you that resonded to this question. >>>>>>>>> You >>>>>>>>> were >>>>>>>>> the one to whom I was sending the other reply too when it went >>>>>>>>> blank. >>>>>>>>> I >>>>>>>>> was >>>>>>>>> having problems with Outloook Express 6, and you were correct the >>>>>>>>> computer >>>>>>>>> did come with Norton installed and I upgraded to a better version >>>>>>>>> and >>>>>>>>> after >>>>>>>>> a few years it quit updating. I contacted Norton tech support and >>>>>>>>> yes >>>>>>>>> we >>>>>>>>> ran a removal tool. It wasn't long after that, that I started >>>>>>>>> having >>>>>>>>> problems with my email. I know you respond to a lot of question I >>>>>>>>> am >>>>>>>>> hoping >>>>>>>>> you half way remember mine. >>>>>>>>> >>>>>>>>> My question I was repling to you about had to do with one of the >>>>>>>>> steps >>>>>>>>> you >>>>>>>>> said I needed to do, you had given me a list of things to do. I >>>>>>>>> folllowed >>>>>>>>> everything you said to do and went to the links you provided. (I >>>>>>>>> wish >>>>>>>>> I >>>>>>>>> had >>>>>>>>> the reply in front of me so I could get the wording correct). On >>>>>>>>> step >>>>>>>>> 4 >>>>>>>>> you >>>>>>>>> said I needed to go to (I think you called it) Microsoft Explorer? >>>>>>>>> There >>>>>>>>> I >>>>>>>>> was to find the address where all emails are stored and delete the >>>>>>>>> files >>>>>>>>> outbox. dbx, sent items dbx, and deleted items dbx. I was not sure >>>>>>>>> where >>>>>>>>> you >>>>>>>>> were talking about so with so help from the Help section I figured >>>>>>>>> out >>>>>>>>> to >>>>>>>>> go >>>>>>>>> to My Computer and right click and go to Explorer. There I >>>>>>>>> scrolled >>>>>>>>> down >>>>>>>>> till I found the address that I was looking for. There were some >>>>>>>>> 21 >>>>>>>>> files >>>>>>>>> there and I looked in everyone of them and didn't find anything >>>>>>>>> outbox. >>>>>>>>> dbx >>>>>>>>> (ect). Either I am not in the right spot or something. Yes I >>>>>>>>> followed >>>>>>>>> the >>>>>>>>> links about how to find the adress and show hidden files. I am >>>>>>>>> hoping >>>>>>>>> you >>>>>>>>> remember me and my question. If not I will gladly retype the >>>>>>>>> original >>>>>>>>> question, it was sent sometime around July 4th. I'm running XP sp3 >>>>>>>>> all >>>>>>>>> updated, Outlook Express 6, Internet Explore 8. All of your help >>>>>>>>> in >>>>>>>>> this >>>>>>>>> matter has been and is GREATLY APPRECIATED. Thank You so much. >>>>>>>>> Jeff >>>>>>>>> >>>>>>>>>> See http://www.microsoft.com/communities/newsgroups/default.mspx >>>>>>>>>> >>>>>>>>>> IE General, OE General, OE6, Windows Update, Win98 General, & >>>>>>>>>> WLMessenger >>>>>>>>>> were some of the newsgroups dropped late last week. >>>>>>>>>> >>>>>>>>>> Here's Google Groups archive of what might have been your thread >>>>>>>>>> in >>>>>>>>>> Windows >>>>>>>>>> Update newsgroup: >>>>>>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f >>>>>>>>>> >>>>>>>>>> With the demise of Windows Update newsgroup, you will find >>>>>>>>>> continuing >>>>>>>>>> support in this MS forum: >>>>>>>>>> http://social.answers.microsoft.com/Forums/en-US/vistawu/threads. >>>>>>>>>> State >>>>>>>>>> your full Windows version (e.g., WinXP SP3) as well as your >>>>>>>>>> current >>>>>>>>>> IE >>>>>>>>>> version (e.g., IE6, IE7, IE8) in your first post. >>>>>>>>>> >>>>>>>>>> => NB: The Windows Update newsgroup threads were NOT ported over >>>>>>>>>> to >>>>>>>>>> the >>>>>>>>>> Windows Update forum. >>>>>>>>>> --
From: Jeff on 5 Aug 2010 22:16 Okay now I am confussed. I read the link you sent, and I have never had and nor do I have any trouble with Internet Explore now. It is and has been working just fine. The only complaint I have about the internet is my speed and that is controlled by my ISP and their physical limits. About the restore points. I could not get the computer to restore to any date before I did the partial recovery. That is why I finally decided to do the partail recovery. -- Thanks for your help. "PA Bear [MS MVP]" wrote: > I think the "partial recovery" was, in fact, a Repair Install (unless you're > referring to having used a Restore Point). > > If such was the case and you did not uninstall IE8 (and IE7) before doing > the "partical recovery," your only recourse (as far as your WinXP computer, > IE & OE are concerned) now will be a clean install. See... > > How to perform a repair installation of Windows XP if a later version of > Internet Explorer is installed > http://support.microsoft.com/kb/917964 > > > Jeff wrote: > > Hello: Okay we do have a couple of misunderstandings. (First one.) Nothing > > ever gets stuck in the Outbox folder, it is empty. There is a folder > > labled > > Sent Items. Whether or not it is received it shows up in the Sent Item > > folder, as if it really was sent or at least the computer thinks so. > > (Second > > one.) I realize that you help a lot of people, and I am thankful. I mean > > the > > following respectively. Maybe you misread, forgot or misunderstood > > something > > I wrote. I went back and checked my orginal post and the partail recovery > > was listed. "I did a partial recovery (June 2010)". I am going to have to > > say no to the question. "Did you do a Repair Install of WinXP or...?". The > > best I remember I just followed what ever instuctions came up on the > > screen, and I don't remember if it told me too or if when it said it was > > finished that I went to Microsoft update page and got the updates. I do > > beleive that IE 8 was already installed before the partial recovery. If it > > came out in the early part of 2010 then yes it was installed. Thanks. Jeff > > > >>> ...It was a > >>> short time after this (a month maybe longer) that I noticed that some > >>> of > >>> the emails I would send (forwarded) would not get received. > >> > >> There's a BIG difference between (some of) your correspondents not > >> receiving an email you'd sent and the email "getting stuck" in the Outbox > >> (folder). Or did I misunderstand your earlier posts? > >> > >>> ...That's when I did a [partial] recovery. > >> > >> Oh? That's a new wrinkle you'd not told us about before. Did you do a > >> Repair Install of WinXP or...? > >> > >> Had IE7 and/or IE8 been installed when you did this "partial recovery?" > >> > >> > >> Jeff wrote: > >>> Dear PA Bear: First let me say Thank You, for all of your time and help > >>> on > >>> this. Here is the info on the computer and Norton. The bios says the > >>> computer was built in 2004. I bought it new in the spring of 2005, and > >>> it > >>> came with a trial version (90 day) of Norton Internet Security (2004) > >>> installed on it. Before it ended I purchased a subscription. At renewal > >>> time in 2006, I had the option to upgrade to a better version. It was > >>> Norton System Works Basic Edition (2006), and it worked fine until the > >>> summer of 2009. Then when I would try and update it started saying no > >>> updates available. (Because of my internet speed I have always updated > >>> manually). This went on for a couple of weeks, as you can tell I am not > >>> on > >>> the computer everyday. So I contacted Norton tech support and thats when > >>> we > >>> (they) ran the Removal Tool, and installed Norton 360 (? version). It > >>> was > >>> a > >>> short time after this (a month maybe longer) that I noticed that some > >>> of > >>> the emails I would send (forwarded) would not get received. Lets say if > >>> I > >>> forwarded 10 emails to 8 people one person might not get one of them. > >>> The > >>> next time everyone would get them, then the next time a different person > >>> might not get one. It was random and I didn't know it was happening for > >>> awhile, until I would ask someone what they thought about something I > >>> had > >>> sent them and they would tell me that they didn't receive it. Over the > >>> next > >>> 4 or 5 months it got worse, until most things I forwarded didn't go > >>> through. I asked otheir people I knew that have the same ISP and no one > >>> else had any trouble. So I called my ISP they checked some things and > >>> said > >>> it was not them. Then my Reply stopped going through (about 2 months > >>> later). I call my ISP again. I could use Create New Mail and this worked > >>> for a while and then it stopped working. This brings us up to late > >>> spring > >>> of this year. I have tried Microsofts "An Outlook basic repair kit", > >>> then > >>> I > >>> went to the Newsgroups, Microsoft Answers, the fourms, but nothing > >>> really > >>> fit my problem. That's when I did a partail recovery. My email worked > >>> like > >>> it should, until I finished the Microsoft updates and, or when I > >>> reinstalled Norton 360 (4.0 the latest version). It took a few days to > >>> do > >>> this, my internet speed tops out at 500 kbs (that is between 1 am and 7 > >>> am) > >>> and slows to a crawl (it can get below 30 kbs and stay there for hours) > >>> when a lot pepole get on it. (Welcome to small town America). Sorry I > >>> had > >>> to vent for a second. I called my ISP again they checked their end > >>> again. > >>> Then I turned off Norton and nothing. I ran the Norton removal tool > >>> still > >>> nothing. Then I reinstalled Norton. That is when I started talking to > >>> you > >>> and trying what you have said. Then on July 31, 2010. I contacted Norton > >>> tech support and they checked, and said it is not there product causing > >>> the > >>> problem. Norton has been set to automatic renewal since 2005, so no I > >>> have > >>> never let it expire. If you had any idea of how many hours I have put in > >>> on > >>> research and trying things to fix this problem, you would say I was > >>> crazy. > >>> INFO: Win XP home (version) SP3 (all updates), Internet Explore 8, > >>> Outlook > >>> Express 6, Adobe reader and video player (latest versions up to date). I > >>> have always kept all my programs up to date. If it makes any difference > >>> it > >>> is an HP computer, Pentium 4. About Norton updating it works fine, the > >>> scans are finding nothing but a few cookies. I am sorry this is so long, > >>> but I figured the more info the better. I would say I was frustrated, > >>> but > >>> I > >>> don't think that word covers it anymore. Again Thank You. > >>> > >>>> If the behavior persists in a new identity, I suspect you're seeing the > >>>> effects of a hijackware infection, Jeff. > >>>> > >>>>>> ...the computer > >>>>>> did come with Norton installed and I upgraded to a better version and > >>>>>> after a few years it quit updating. I contacted Norton tech support > >>>>>> and > >>>>>> yes we ran a removal tool. It wasn't long after that, that I started > >>>>>> having > >>>>>> problems with my email. > >>>> > >>>> Had the free-trial period for the preinstalled Norton application > >>>> already > >>>> expired by the time you purchased your first subscription? > >>>> > >>>> Has your Norton subscription ever expired since you've owned the > >>>> computer? > >>>> > >>>> How long had you been running the "better version" when it "quit > >>>> updating?" > >>>> > >>>> What's the full name & version of the currently-install Norton > >>>> application > >>>> (e.g., Norton 360 2009; Norton AntiVirus 2010; Norton Security Suite)? > >>>> > >>>> Can you run (Norton) LiveUpdate manually & successfully? > >>>> -- > >>>> ~PA Bear > >>>> > >>>> > >>>> Jeff wrote: > >>>>> I have tried what you said and it is still not working. It will still > >>>>> forward if the message is 550 kb or larger. No I don't ever remember > >>>>> letting Norton expire. Do I need to go back and delete the dbx files > >>>>> again? > >>>>> If you think the problem is outside of OE, then what should I try > >>>>> next? > >>>>> > >>>>>>> ...Anything smaller and it doesn't > >>>>>>> send it, but it does show it in the sent folder > >>>>>> > >>>>>> Again, if a copy of the message appears in Sent Items folder, the > >>>>>> message > >>>>>> was sent and the problem lies somewhere outside of Outlook Express. > >>>>>> That > >>>>>> being said... > >>>>>> > >>>>>> If you completed all four (4) steps in my post in Windows Update > >>>>>> newsgroup > >>>>>> dated 25 June > >>>>>> (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560) > >>>>>> AND you've disabled email scanning by NAV and yet the behavior > >>>>>> persists, > >>>>>> your current Identity may be damaged, especially if its the default > >>>>>> "Main > >>>>>> Identity." Try one or more of your accounts in a new Named > >>>>>> Identity... > >>>>>> > >>>>>> File | Identities | Add new identity > >>>>>> > >>>>>> Assuming all is well, (1) compact all folders in the old identity, > >>>>>> (2) > >>>>>> import messages from the old identity into the new one, and then (3) > >>>>>> delete > >>>>>> the old one (File | Identities | Manage Identities). > >>>>>> > >>>>>> Then again... > >>>>>> > >>>>>>> ...the computer > >>>>>>> did come with Norton installed and I upgraded to a better version > >>>>>>> and > >>>>>>> after a few years it quit updating. > >>>>>> > >>>>>> You may be seeing the effects of a hijackware infection. Has your > >>>>>> Norton > >>>>>> subscription ever expired since you've owned the computer? > >>>>>> -- > >>>>>> ~PA Bear > >>>>>> > >>>>>> > >>>>>> Jeff wrote: > >>>>>>> Dear PA Bear: I found the Q&A and figured out how to delete the dbx > >>>>>>> files > >>>>>>> you talked about. Thanks. My email still is not working properly. I > >>>>>>> can > >>>>>>> not > >>>>>>> create,or reply to emails.(Meaning the program does the function but > >>>>>>> it > >>>>>>> is > >>>>>>> never received at the email address). But strangely enough I can > >>>>>>> forward > >>>>>>> an > >>>>>>> email, but only if it is 550 kb or larger. Anything smaller and it > >>>>>>> doesn't > >>>>>>> send it, but it does show it in the sent folder. I am still > >>>>>>> receiving > >>>>>>> emails > >>>>>>> just fine. Since my last post I have also contacted Nortons tech > >>>>>>> support > >>>>>>> and > >>>>>>> problem is not with the Norton product. I have also tried deleting > >>>>>>> the > >>>>>>> dbx > >>>>>>> files again, then deleting the recycle bin, and then restarting the > >>>>>>> computer. My ISP has been very helpful and it is not on their end > >>>>>>> either. > >>>>>>> I > >>>>>>> am hoping that you have another idea of what the problem might be. I > >>>>>>> am > >>>>>>> very thankful for all of your help. Jeff > >>>>>>> > >>>>>>>> Here's the Google Groups archive of your 25 June 2010 thread in > >>>>>>>> Windows > >>>>>>>> Update newsgroup (which MS dropped from their newsserver shortly > >>>>>>>> after > >>>>>>>> 01 > >>>>>>>> July): > >>>>>>>> > >>>>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f > >>>>>>>> > >>>>>>>> NB: If a copy of the message is found in Sent Items, the problem > >>>>>>>> lies > >>>>>>>> somewhere outside of OE; e.g., NAV's needless scanning of outgoing > >>>>>>>> mail - > >>>>>>>> even Symantec says it's not necessary... > >>>>>>>> > >>>>>>>> <QP> > >>>>>>>> Disabling Email Scanning does not leave you unprotected against > >>>>>>>> viruses > >>>>>>>> that are distributed as email attachments. Norton AntiVirus > >>>>>>>> Auto-Protect > >>>>>>>> scans incoming files as they are saved to your hard drive, > >>>>>>>> including > >>>>>>>> and email attachments. Email Scanning is just another layer on top > >>>>>>>> of > >>>>>>>> this. To make sure that Auto-Protect is providing the maximum > >>>>>>>> protection, > >>>>>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure > >>>>>>>> that > >>>>>>>> you > >>>>>>>> have the most recent virus definitions. > >>>>>>>> </QP> > >>>>>>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 > >>>>>>>> > >>>>>>>> > >>>>>>>> Jeff wrote: > >>>>>>>>> I was happy to see that it was you that resonded to this question. > >>>>>>>>> You > >>>>>>>>> were > >>>>>>>>> the one to whom I was sending the other reply too when it went > >>>>>>>>> blank. > >>>>>>>>> I > >>>>>>>>> was > >>>>>>>>> having problems with Outloook Express 6, and you were correct the > >>>>>>>>> computer > >>>>>>>>> did come with Norton installed and I upgraded to a better version > >>>>>>>>> and > >>>>>>>>> after > >>>>>>>>> a few years it quit updating. I contacted Norton tech support and > >>>>>>>>> yes > >>>>>>>>> we > >>>>>>>>> ran a removal tool. It wasn't long after that, that I started > >>>>>>>>> having > >>>>>>>>> problems with my email. I know you respond to a lot of question I > >>>>>>>>> am > >>>>>>>>> hoping > >>>>>>>>> you half way remember mine. > >>>>>>>>> > >>>>>>>>> My question I was repling to you about had to do with one of the
From: PA Bear [MS MVP] on 6 Aug 2010 00:27
Trust me, IE's not working properly nor is Windows. If you think you haven't had any problems yet (i.e., the OE mystery), just wait, there'll be more (possibly as soon as next Tuesday when 8 Critical & 6 Important security updates will be coming down from Windows Update). Jeff wrote: > Okay now I am confussed. I read the link you sent, and I have never had > and > nor do I have any trouble with Internet Explore now. It is and has been > working just fine. The only complaint I have about the internet is my > speed > and that is controlled by my ISP and their physical limits. About the > restore points. I could not get the computer to restore to any date before > I did the partial recovery. That is why I finally decided to do the > partail > recovery. > >> I think the "partial recovery" was, in fact, a Repair Install (unless >> you're referring to having used a Restore Point). >> >> If such was the case and you did not uninstall IE8 (and IE7) before doing >> the "partical recovery," your only recourse (as far as your WinXP >> computer, >> IE & OE are concerned) now will be a clean install. See... >> >> How to perform a repair installation of Windows XP if a later version of >> Internet Explorer is installed >> http://support.microsoft.com/kb/917964 >> >> >> Jeff wrote: >>> Hello: Okay we do have a couple of misunderstandings. (First one.) >>> Nothing >>> ever gets stuck in the Outbox folder, it is empty. There is a folder >>> labled >>> Sent Items. Whether or not it is received it shows up in the Sent Item >>> folder, as if it really was sent or at least the computer thinks so. >>> (Second >>> one.) I realize that you help a lot of people, and I am thankful. I mean >>> the >>> following respectively. Maybe you misread, forgot or misunderstood >>> something >>> I wrote. I went back and checked my orginal post and the partail >>> recovery >>> was listed. "I did a partial recovery (June 2010)". I am going to have >>> to >>> say no to the question. "Did you do a Repair Install of WinXP or...?". >>> The >>> best I remember I just followed what ever instuctions came up on the >>> screen, and I don't remember if it told me too or if when it said it was >>> finished that I went to Microsoft update page and got the updates. I do >>> beleive that IE 8 was already installed before the partial recovery. If >>> it >>> came out in the early part of 2010 then yes it was installed. Thanks. >>> Jeff >>> >>>>> ...It was a >>>>> short time after this (a month maybe longer) that I noticed that some >>>>> of >>>>> the emails I would send (forwarded) would not get received. >>>> >>>> There's a BIG difference between (some of) your correspondents not >>>> receiving an email you'd sent and the email "getting stuck" in the >>>> Outbox >>>> (folder). Or did I misunderstand your earlier posts? >>>> >>>>> ...That's when I did a [partial] recovery. >>>> >>>> Oh? That's a new wrinkle you'd not told us about before. Did you do a >>>> Repair Install of WinXP or...? >>>> >>>> Had IE7 and/or IE8 been installed when you did this "partial recovery?" >>>> >>>> >>>> Jeff wrote: >>>>> Dear PA Bear: First let me say Thank You, for all of your time and >>>>> help >>>>> on >>>>> this. Here is the info on the computer and Norton. The bios says the >>>>> computer was built in 2004. I bought it new in the spring of 2005, and >>>>> it >>>>> came with a trial version (90 day) of Norton Internet Security (2004) >>>>> installed on it. Before it ended I purchased a subscription. At >>>>> renewal >>>>> time in 2006, I had the option to upgrade to a better version. It was >>>>> Norton System Works Basic Edition (2006), and it worked fine until the >>>>> summer of 2009. Then when I would try and update it started saying no >>>>> updates available. (Because of my internet speed I have always updated >>>>> manually). This went on for a couple of weeks, as you can tell I am >>>>> not >>>>> on >>>>> the computer everyday. So I contacted Norton tech support and thats >>>>> when >>>>> we >>>>> (they) ran the Removal Tool, and installed Norton 360 (? version). It >>>>> was >>>>> a >>>>> short time after this (a month maybe longer) that I noticed that some >>>>> of >>>>> the emails I would send (forwarded) would not get received. Lets say >>>>> if >>>>> I >>>>> forwarded 10 emails to 8 people one person might not get one of them. >>>>> The >>>>> next time everyone would get them, then the next time a different >>>>> person >>>>> might not get one. It was random and I didn't know it was happening >>>>> for >>>>> awhile, until I would ask someone what they thought about something I >>>>> had >>>>> sent them and they would tell me that they didn't receive it. Over the >>>>> next >>>>> 4 or 5 months it got worse, until most things I forwarded didn't go >>>>> through. I asked otheir people I knew that have the same ISP and no >>>>> one >>>>> else had any trouble. So I called my ISP they checked some things and >>>>> said >>>>> it was not them. Then my Reply stopped going through (about 2 months >>>>> later). I call my ISP again. I could use Create New Mail and this >>>>> worked >>>>> for a while and then it stopped working. This brings us up to late >>>>> spring >>>>> of this year. I have tried Microsofts "An Outlook basic repair kit", >>>>> then >>>>> I >>>>> went to the Newsgroups, Microsoft Answers, the fourms, but nothing >>>>> really >>>>> fit my problem. That's when I did a partail recovery. My email worked >>>>> like >>>>> it should, until I finished the Microsoft updates and, or when I >>>>> reinstalled Norton 360 (4.0 the latest version). It took a few days to >>>>> do >>>>> this, my internet speed tops out at 500 kbs (that is between 1 am and >>>>> 7 >>>>> am) >>>>> and slows to a crawl (it can get below 30 kbs and stay there for >>>>> hours) >>>>> when a lot pepole get on it. (Welcome to small town America). Sorry I >>>>> had >>>>> to vent for a second. I called my ISP again they checked their end >>>>> again. >>>>> Then I turned off Norton and nothing. I ran the Norton removal tool >>>>> still >>>>> nothing. Then I reinstalled Norton. That is when I started talking to >>>>> you >>>>> and trying what you have said. Then on July 31, 2010. I contacted >>>>> Norton >>>>> tech support and they checked, and said it is not there product >>>>> causing >>>>> the >>>>> problem. Norton has been set to automatic renewal since 2005, so no I >>>>> have >>>>> never let it expire. If you had any idea of how many hours I have put >>>>> in >>>>> on >>>>> research and trying things to fix this problem, you would say I was >>>>> crazy. >>>>> INFO: Win XP home (version) SP3 (all updates), Internet Explore 8, >>>>> Outlook >>>>> Express 6, Adobe reader and video player (latest versions up to date). >>>>> I >>>>> have always kept all my programs up to date. If it makes any >>>>> difference >>>>> it >>>>> is an HP computer, Pentium 4. About Norton updating it works fine, the >>>>> scans are finding nothing but a few cookies. I am sorry this is so >>>>> long, >>>>> but I figured the more info the better. I would say I was frustrated, >>>>> but >>>>> I >>>>> don't think that word covers it anymore. Again Thank You. >>>>> >>>>>> If the behavior persists in a new identity, I suspect you're seeing >>>>>> the >>>>>> effects of a hijackware infection, Jeff. >>>>>> >>>>>>>> ...the computer >>>>>>>> did come with Norton installed and I upgraded to a better version >>>>>>>> and >>>>>>>> after a few years it quit updating. I contacted Norton tech support >>>>>>>> and >>>>>>>> yes we ran a removal tool. It wasn't long after that, that I >>>>>>>> started >>>>>>>> having >>>>>>>> problems with my email. >>>>>> >>>>>> Had the free-trial period for the preinstalled Norton application >>>>>> already >>>>>> expired by the time you purchased your first subscription? >>>>>> >>>>>> Has your Norton subscription ever expired since you've owned the >>>>>> computer? >>>>>> >>>>>> How long had you been running the "better version" when it "quit >>>>>> updating?" >>>>>> >>>>>> What's the full name & version of the currently-install Norton >>>>>> application >>>>>> (e.g., Norton 360 2009; Norton AntiVirus 2010; Norton Security >>>>>> Suite)? >>>>>> >>>>>> Can you run (Norton) LiveUpdate manually & successfully? >>>>>> -- >>>>>> ~PA Bear >>>>>> >>>>>> >>>>>> Jeff wrote: >>>>>>> I have tried what you said and it is still not working. It will >>>>>>> still >>>>>>> forward if the message is 550 kb or larger. No I don't ever remember >>>>>>> letting Norton expire. Do I need to go back and delete the dbx files >>>>>>> again? >>>>>>> If you think the problem is outside of OE, then what should I try >>>>>>> next? >>>>>>> >>>>>>>>> ...Anything smaller and it doesn't >>>>>>>>> send it, but it does show it in the sent folder >>>>>>>> >>>>>>>> Again, if a copy of the message appears in Sent Items folder, the >>>>>>>> message >>>>>>>> was sent and the problem lies somewhere outside of Outlook Express. >>>>>>>> That >>>>>>>> being said... >>>>>>>> >>>>>>>> If you completed all four (4) steps in my post in Windows Update >>>>>>>> newsgroup >>>>>>>> dated 25 June >>>>>>>> (http://groups.google.com/group/microsoft.public.windowsupdate/msg/eadcc3e5f2a6c560) >>>>>>>> AND you've disabled email scanning by NAV and yet the behavior >>>>>>>> persists, >>>>>>>> your current Identity may be damaged, especially if its the default >>>>>>>> "Main >>>>>>>> Identity." Try one or more of your accounts in a new Named >>>>>>>> Identity... >>>>>>>> >>>>>>>> File | Identities | Add new identity >>>>>>>> >>>>>>>> Assuming all is well, (1) compact all folders in the old identity, >>>>>>>> (2) >>>>>>>> import messages from the old identity into the new one, and then >>>>>>>> (3) >>>>>>>> delete >>>>>>>> the old one (File | Identities | Manage Identities). >>>>>>>> >>>>>>>> Then again... >>>>>>>> >>>>>>>>> ...the computer >>>>>>>>> did come with Norton installed and I upgraded to a better version >>>>>>>>> and >>>>>>>>> after a few years it quit updating. >>>>>>>> >>>>>>>> You may be seeing the effects of a hijackware infection. Has your >>>>>>>> Norton >>>>>>>> subscription ever expired since you've owned the computer? >>>>>>>> -- >>>>>>>> ~PA Bear >>>>>>>> >>>>>>>> >>>>>>>> Jeff wrote: >>>>>>>>> Dear PA Bear: I found the Q&A and figured out how to delete the >>>>>>>>> dbx >>>>>>>>> files >>>>>>>>> you talked about. Thanks. My email still is not working properly. >>>>>>>>> I >>>>>>>>> can >>>>>>>>> not >>>>>>>>> create,or reply to emails.(Meaning the program does the function >>>>>>>>> but >>>>>>>>> it >>>>>>>>> is >>>>>>>>> never received at the email address). But strangely enough I can >>>>>>>>> forward >>>>>>>>> an >>>>>>>>> email, but only if it is 550 kb or larger. Anything smaller and it >>>>>>>>> doesn't >>>>>>>>> send it, but it does show it in the sent folder. I am still >>>>>>>>> receiving >>>>>>>>> emails >>>>>>>>> just fine. Since my last post I have also contacted Nortons tech >>>>>>>>> support >>>>>>>>> and >>>>>>>>> problem is not with the Norton product. I have also tried deleting >>>>>>>>> the >>>>>>>>> dbx >>>>>>>>> files again, then deleting the recycle bin, and then restarting >>>>>>>>> the >>>>>>>>> computer. My ISP has been very helpful and it is not on their end >>>>>>>>> either. >>>>>>>>> I >>>>>>>>> am hoping that you have another idea of what the problem might be. >>>>>>>>> I >>>>>>>>> am >>>>>>>>> very thankful for all of your help. Jeff >>>>>>>>> >>>>>>>>>> Here's the Google Groups archive of your 25 June 2010 thread in >>>>>>>>>> Windows >>>>>>>>>> Update newsgroup (which MS dropped from their newsserver shortly >>>>>>>>>> after >>>>>>>>>> 01 >>>>>>>>>> July): >>>>>>>>>> >>>>>>>>>> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/6ca73e54c74cb0f >>>>>>>>>> >>>>>>>>>> NB: If a copy of the message is found in Sent Items, the problem >>>>>>>>>> lies >>>>>>>>>> somewhere outside of OE; e.g., NAV's needless scanning of >>>>>>>>>> outgoing >>>>>>>>>> mail - >>>>>>>>>> even Symantec says it's not necessary... >>>>>>>>>> >>>>>>>>>> <QP> >>>>>>>>>> Disabling Email Scanning does not leave you unprotected against >>>>>>>>>> viruses >>>>>>>>>> that are distributed as email attachments. Norton AntiVirus >>>>>>>>>> Auto-Protect >>>>>>>>>> scans incoming files as they are saved to your hard drive, >>>>>>>>>> including >>>>>>>>>> and email attachments. Email Scanning is just another layer on >>>>>>>>>> top >>>>>>>>>> of >>>>>>>>>> this. To make sure that Auto-Protect is providing the maximum >>>>>>>>>> protection, >>>>>>>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure >>>>>>>>>> that >>>>>>>>>> you >>>>>>>>>> have the most recent virus definitions. >>>>>>>>>> </QP> >>>>>>>>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Jeff wrote: >>>>>>>>>>> I was happy to see that it was you that resonded to this >>>>>>>>>>> question. >>>>>>>>>>> You >>>>>>>>>>> were >>>>>>>>>>> the one to whom I was sending the other reply too when it went >>>>>>>>>>> blank. >>>>>>>>>>> I >>>>>>>>>>> was >>>>>>>>>>> having problems with Outloook Express 6, and you were correct >>>>>>>>>>> the >>>>>>>>>>> computer >>>>>>>>>>> did come with Norton installed and I upgraded to a better >>>>>>>>>>> version >>>>>>>>>>> and >>>>>>>>>>> after >>>>>>>>>>> a few years it quit updating. I contacted Norton tech support >>>>>>>>>>> and >>>>>>>>>>> yes >>>>>>>>>>> we >>>>>>>>>>> ran a removal tool. It wasn't long after that, that I started >>>>>>>>>>> having >>>>>>>>>>> problems with my email. I know you respond to a lot of question >>>>>>>>>>> I >>>>>>>>>>> am >>>>>>>>>>> hoping >>>>>>>>>>> you half way remember mine. >>>>>>>>>>> >>>>>>>>>>> My question I was repling to you about had to do with one of the |