"The command cannot be performed because a dialog box is open" Word 2003
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From: Blair on 2 May 2007 15:40 Hi, I have Microsoft Office 2003 Professional and have been using it happily for some months now, but recently I started getting the above message when trying to open a document through explorer. A search produced the two common causes - Norton Anti Virus (don't have it, got AVG) and Templates in the startup folder (dont have any templates in the startup folder). I thought that it might be norton causing the problem from beyond the grave as a 30 day trial had been on my laptop when i bought it, but i uninstalled it on the first day. I ran the symnrt.exe tool anyway and manually searched for the offending dll (officeav.dll) but nothing. The other thing that happens when Word is opened, either directly through the program file/icon - or by double clicking a document, is the Windows Installer is kicked off (msiexec). It comes up preparing to install then disapears - but continues to run in the background (taskmanager -> processes -> msiexec.exe - using no cpu time and about 6 megs of memory). The computer slows to a crawl at this point, and once the process is killed manually gets back up to speed. Word appears to work fine once past this initial stumble. I am now assuming that this install process that is being triggered is causing the dialog box error message. I have uninstalled and reinstalled, repaired, cried with frustration, deleted the normal.dot template, applied all the SPs (my copy of office pro was vanilla - first release), I installed the msiexec cleanup tool and cleaned out the Office Pro entry (there was also an Office Standard entry, which I deleted with joy thinking this would solve my problem, it didn't). All to no avail... I have now run out of ideas and I have searched and searched for someone with a similar problem, but either I am not phrasing the search right or I can't find it! Hope someone can shed some light on this... Thanks in advance Blair
From: Blair on 2 May 2007 15:43 Sorry, forgot to mention I cannot run word from the run dialog without specifying the full path - with all other office programs I merely type the program name eg outlook etc and they all work, but winword can't be found...
From: Blair on 2 May 2007 17:46
sorted it - i did the same thing again, but perhaps in a different order. Office 2003 SP2 sorted it this time round... who'd have a computer... |