The tech support ritual
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From: Christopher Muto on 10 Aug 2010 09:50 Ron Hardin wrote: > Christopher Muto wrote: >> Christopher Muto wrote: >>> Ron Hardin wrote: >>>> For BSODs in a new Latitude XP Pro, tech chat, after >>>> running diagnostics found nothing, suggests reinstalling >>>> XP clean. >>>> >>>> No harm to try; but it's a ritual on a new machine. >>>> >>>> It does get rid of bloatware. >>>> >>>> My own hunch is it's a HD controller. Is that in the HD >>>> or on the motherboard? >>>> >>>> BSOD history photos >>>> http://www.flickr.com/photos/rhhardin/tags/crash >>>> >>> which model latitude. i have seen fan failures in under 30 days on the >>> e6550's that result in overheating and bsod. or is this error occurring >>> during installation of xp? >> make that 6510. if this is happening with a fresh install then consider >> either or both of the following... 1) if you have 4gb or more ram >> remove a module until installation is complete. 2) consider the origins >> of the xp cd you are using... if it wasn't provided by dell with this >> system it may not have compatible drivers installed. the work around >> would be to provide additional drivers as prompted by xp setup or to >> simply enter the bios and change the mode of the hard drive to 'compatible'. > > E5400 Latitude. The trouble reported was with the existing XP downgrade O/S. > > I've wiped it and reformatting with the XP Pro SP3 CD that I got Dell to > send me when the system came without one. > > However the reformatting is stuck at 4%. > > So it lost a HD interrupt or something. > > Which answers the question maybe where the trouble is. > > Well, it's either the MB or the HD, anyway. > > I'm number 54 to get back in the chat queue. i don't agree with your conclusion. try what i suggested.
From: Tom Lake on 10 Aug 2010 14:37 > There's a hold up in the Bronx, > Brooklyn's broken out in fights. > There's a traffic jam in Harlem > That's backed up to Jackson Heights. > There's a scout troup short a child, > Kruschev's due at Idlewild > Car 54, Where Are You? > > (A little something to help pass the time.) > -- > Daddy Oo! Oo! I remember that show! Tom L
From: Ron Hardin on 12 Aug 2010 09:24
Christopher Muto wrote: > > Ron Hardin wrote: > > Christopher Muto wrote: > >> Christopher Muto wrote: > >>> Ron Hardin wrote: > >>>> For BSODs in a new Latitude XP Pro, tech chat, after > >>>> running diagnostics found nothing, suggests reinstalling > >>>> XP clean. > >>>> > >>>> No harm to try; but it's a ritual on a new machine. > >>>> > >>>> It does get rid of bloatware. > >>>> > >>>> My own hunch is it's a HD controller. Is that in the HD > >>>> or on the motherboard? > >>>> > >>>> BSOD history photos > >>>> http://www.flickr.com/photos/rhhardin/tags/crash > >>>> > >>> which model latitude. i have seen fan failures in under 30 days on the > >>> e6550's that result in overheating and bsod. or is this error occurring > >>> during installation of xp? > >> make that 6510. if this is happening with a fresh install then consider > >> either or both of the following... 1) if you have 4gb or more ram > >> remove a module until installation is complete. 2) consider the origins > >> of the xp cd you are using... if it wasn't provided by dell with this > >> system it may not have compatible drivers installed. the work around > >> would be to provide additional drivers as prompted by xp setup or to > >> simply enter the bios and change the mode of the hard drive to 'compatible'. > > > > E5400 Latitude. The trouble reported was with the existing XP downgrade O/S. > > > > I've wiped it and reformatting with the XP Pro SP3 CD that I got Dell to > > send me when the system came without one. > > > > However the reformatting is stuck at 4%. > > > > So it lost a HD interrupt or something. > > > > Which answers the question maybe where the trouble is. > > > > Well, it's either the MB or the HD, anyway. > > > > I'm number 54 to get back in the chat queue. > > i don't agree with your conclusion. try what i suggested. Dell sent a new HD (loaded with factory image) and it's been running for a day now without crashes. So at least it reduced the frequency of crashes, and maybe eliminated them. Factory image reinstall had a few application error aborts but seems to have installed everything I would have left there after eliminating bloatware. Interesting fact: if you remove the dell backup manager there's no factory backup on the HD; a spare partition isn't the deal anymore. -- rhhardin(a)mindspring.com On the internet, nobody knows you're a jerk. |