Three Has Cut My S2 Phone Off - Completely ?!!
in [UK Mobile]
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From: Steve Terry on 1 Jun 2010 19:49 "R. Mark Clayton" <nospamclayton(a)btinternet.com> wrote in message news:MJOdnTpeeJBUKJ7RnZ2dnUVZ8hWdnZ2d(a)bt.com... > "CJB" <chrisjbrady(a)gmail.com> wrote in message > news:00e1133b-1a47-4d08-aaf2-330a851dcd92(a)n37g2000prc.googlegroups.com... > SNIP >> >> Now I understood from Three's advertsising that even with no credit at >> least Skype would work - but no - and it seems that Three effectively >> removes all connections to/from the S2 and PAYG account, and indeed >> completely disables the SIM. >> >> If I find that this is the case then Trading Standards will be hearing >> from me next week. >> >> Three PAYG services seem to be bordering on fraud - also with the >> charge for the retrieval of 'free' Skype voice mails at 15p a minute. >> CJB. > > 3's standards of customer service have been well trailed on this group. > > Have you tried Orange's CS recently? Last month it took them 2 weeks and half a dozen phone calls to find the button to reset my online account after they fecked up my password and couldn't issue me with one that worked. I've used 3 CS several times recently, mostly to port in numbers to get their 10 quid port in bonus, and they've been successful every time Steve Terry -- Welcome Sign-up Bonus of �1 when you signup free at: http://www.topcashback.co.uk/ref/G4WWK
From: Theo Markettos on 2 Jun 2010 05:43 CJB <chrisjbrady(a)gmail.com> wrote: > Now I understood from Three's advertsising that even with no credit at > least Skype would work - but no - and it seems that Three effectively > removes all connections to/from the S2 and PAYG account, and indeed > completely disables the SIM. That sounds very odd. I've not had problems with SIMs with no credit. Are you sure you haven't put the phone in 'flight' mode somehow? Try swapping the SIM with that in the dongle. It sounds like you have no signal (for some reason) rather than have been disconnected. Theo
From: andy on 3 Jun 2010 03:18 On 30 May, 20:36, CJB <chrisjbr...(a)gmail.com> wrote: > I wondered what would happen if I let my Three PAYG credit in my S2 > phone run out. On Friday I had just 60p left and decided to find out. > > Unfortunately I was demonstrating what the S2 could do to my brother > over the weekend and logged into Facebook. Also unfortunately I then > inadvertantly left this logged in and the credit went right down > overnight (it refreshed too many incoming tweets). > > Anyway today I tried to get the BBC News and suddenly the pages > refused to refresh. I looked and found that it had a small icon of a > mobile phone at the top with a red tick mark. I guessed that I'd run > out of credit. So I tried My3 to see if that that was the case - no > response. I then tried Skype (which you are supposed to still have > even after all credit has been used up) - but again no response. I > tried sending a normal mobile text (like for Twitter) but this got put > in the Outbox. > > Then I noticed that there were suddenly no connection bars in the top > left corner. So when I got home I tried my Three dongle and it > connected OK as usual. But still the S2 showed no bars. > > So it seems that when PAYG credit has gone to zero you can't use the > S2 phone to top up, use Facebook, use Skype or anything else. > > Now I understood from Three's advertsising that even with no credit at > least Skype would work - but no - and it seems that Three effectively > removes all connections to/from the S2 and PAYG account, and indeed > completely disables the SIM. > > If I find that this is the case then Trading Standards will be hearing > from me next week. > > Three PAYG services seem to be bordering on fraud - also with the > charge for the retrieval of 'free' Skype voice mails at 15p a minute. > > CJB. I don't see the bones of a case for Trading Standards to get their teeth into. Man with no credit (or perhaps even negative credit) on phone attempts to use chargeable services and fails; accuses company of fraud Why not call 3's customer services? Even a SIM which has never had credit on it will connect to My3, connect to Skype, can call customer services free of charge. Are you sure you've given us the whole picture? Have you reversed any credit card payments. for example?
From: CJB on 6 Jun 2010 15:45 On Jun 3, 8:18 am, andy <andy.gg...(a)googlemail.com> wrote: > On 30 May, 20:36, CJB <chrisjbr...(a)gmail.com> wrote: > > > > > > > I wondered what would happen if I let my Three PAYG credit in my S2 > > phone run out. On Friday I had just 60p left and decided to find out. > > > Unfortunately I was demonstrating what the S2 could do to my brother > > over the weekend and logged into Facebook. Also unfortunately I then > > inadvertantly left this logged in and the credit went right down > > overnight (it refreshed too many incoming tweets). > > > Anyway today I tried to get the BBC News and suddenly the pages > > refused to refresh. I looked and found that it had a small icon of a > > mobile phone at the top with a red tick mark. I guessed that I'd run > > out of credit. So I tried My3 to see if that that was the case - no > > response. I then tried Skype (which you are supposed to still have > > even after all credit has been used up) - but again no response. I > > tried sending a normal mobile text (like for Twitter) but this got put > > in the Outbox. > > > Then I noticed that there were suddenly no connection bars in the top > > left corner. So when I got home I tried my Three dongle and it > > connected OK as usual. But still the S2 showed no bars. > > > So it seems that when PAYG credit has gone to zero you can't use the > > S2 phone to top up, use Facebook, use Skype or anything else. > > > Now I understood from Three's advertsising that even with no credit at > > least Skype would work - but no - and it seems that Three effectively > > removes all connections to/from the S2 and PAYG account, and indeed > > completely disables the SIM. > > > If I find that this is the case then Trading Standards will be hearing > > from me next week. > > > Three PAYG services seem to be bordering on fraud - also with the > > charge for the retrieval of 'free' Skype voice mails at 15p a minute. > > > CJB. > > I don't see the bones of a case for Trading Standards to get their > teeth into. > > Man with no credit (or perhaps even negative credit) on phone attempts > to use chargeable services and fails; accuses company of fraud > > Why not call 3's customer services? > > Even a SIM which has never had credit on it will connect to My3, > connect to Skype, can call customer services free of charge. Are you > sure you've given us the whole picture? Have you reversed any credit > card payments. for example?- Hide quoted text - > > - Show quoted text - Don't do credit cards for top ups. And phone / account was basically u/ s. So bought a £10 top up voucher from W.H.Smith. But couldn't connect to enter the voucher PIN no. So got the sales assistant to call 3 Customer Service. After press this and that and wating on hold for 5 minutes we got through, and they said the PIN no. on the voucher was too short and was invalid!! W.H.Smith refused to give me my money back. Got them to call 3 CS again. They went through a check on the account and couldn't explain why the connection had been lost or account barred. Gave them the voucher PIN no. again - then aftef a few minutes the phone suddenly woke up with a text from 3 saying that the top up had gone through. Checked My3 and there it was. No explanations. But the phone now works again OK - except that the Internet top up went from 150Mb to 149.99 in the hour it took to get home. This credit leakage is what took my credit to zero before. But I checked and Facebook and Skype and Messenger and RSS Feeds were all switched off or logged out. 3 must be making a fortune from credit leakage. End of current saga. CJB.
From: Steve Terry on 6 Jun 2010 17:10
"CJB" <chrisjbrady(a)gmail.com> wrote in message news:4095e534-cfef-4d6b-b80f-4938bd6bbd9c(a)z10g2000yqb.googlegroups.com... On Jun 3, 8:18 am, andy <andy.gg...(a)googlemail.com> wrote: > On 30 May, 20:36, CJB <chrisjbr...(a)gmail.com> wrote: <snip> >Internet top up went from 150Mb to 149.99 in the hour it took to get >home. This credit leakage is what took my credit to zero before. But I >checked and Facebook and Skype and Messenger and RSS Feeds were all >switched off or logged out. 3 must be making a fortune from credit >leakage. End of current saga. CJB. > > Not noticed any credit leakage here on 4 3pay phones. But if you allocate a 5quid internet monthly it pretty much wouldn't matter It would require a flood than a leakage to exceed 2gb per month Steve Terry -- Welcome Sign-up Bonus of �1 when you signup free at: http://www.topcashback.co.uk/ref/G4WWK |