Trend Worry-Free Slow Performance Solved
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From: Kirk on 17 Dec 2009 12:28 We have Trend installed at quite a few client sites. Here's what we discovered. WFBS & WFBSA 6.x does use up quite a bit of the server resources on those CPU's that are below the Core 2 Duo level. Additionally, running the server with RAM on the small side versus a decent amount of physical RAM will not serve 6.x acceptably. Older servers will not run 6.x with Smart Scan enabled ... period. It will destroy the performance of the machine. Under Preferences, Global Settings, Desktop/Server make sure that 'Disable Smart Scan Service' is checked. The server's performance will return. Behavior Monitoring will also adversely affect servers that do not have Core 2 Duo or above CPU chips. Apply 6.x Service Pack 1. Worry-Free Business Security does knock down a considerably higher number of threats than 5.x. Therefore it will greatly reduce the repairs for malware on the network. It's runs very nicely once you know the tricks. We thought the same thing as everyone else until we worked on the problem further. We are now quite happy with the services and performance of the product. Waggers wrote: Trend Worry Free Slowing Server 31-Aug-09 I installed Trend Worry Free 6 Advanced recently on our SBS 2003 R2 Standard server. The server is a Dell Dimension 1800 with 4gb ram looking after 6, or so, clients (XP Pro SP3). Around about the same time of the install I have noticed that the server is now noticeably slower. Also, the users are complaining that their Outlook is very much slower with a lot of time 'hourglassing'. I cannot see anything obvious in the logs and I was wondering if this is a known issue with Worry Free or if I should be looking elsewhere? Waggers Previous Posts In This Thread: On Monday, August 31, 2009 4:50 PM Waggers wrote: Trend Worry Free Slowing Server I installed Trend Worry Free 6 Advanced recently on our SBS 2003 R2 Standard server. The server is a Dell Dimension 1800 with 4gb ram looking after 6, or so, clients (XP Pro SP3). Around about the same time of the install I have noticed that the server is now noticeably slower. Also, the users are complaining that their Outlook is very much slower with a lot of time 'hourglassing'. I cannot see anything obvious in the logs and I was wondering if this is a known issue with Worry Free or if I should be looking elsewhere? Waggers On Monday, August 31, 2009 5:02 PM Cris Hanna [SBS - MVP] wrote: This is a multi-part message in MIME format.------=_NextPart_000_009F_01CA2A54. This is a multi-part message in MIME format. ------=_NextPart_000_009F_01CA2A54.61197C00 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Have you excluded the Exchange Server folders from real time scanning? --=20 Cris Hanna [SBS - MVP] Co-Contributor, Windows Small Business Server 2008 Unleashed http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/06723295= 73/ref=3Dpd_bbs_sr_1?ie=3DUTF8&s=3Dbooks&qid=3D1217269967&sr=3D8-1 Owner, CPU Services, Belleville, IL A Microsoft Registered Partner ------------------------------------ MVPs do not work for Microsoft Please do not submit questions directly to me. I installed Trend Worry Free 6 Advanced recently on our SBS 2003 R2 = Standard=20 server. The server is a Dell Dimension 1800 with 4gb ram looking after 6, or = so,=20 clients (XP Pro SP3). Around about the same time of the install I have noticed that the server = is=20 now noticeably slower. Also, the users are complaining that their = Outlook=20 is very much slower with a lot of time 'hourglassing'. I cannot see anything obvious in the logs and I was wondering if this = is a=20 known issue with Worry Free or if I should be looking elsewhere? Waggers ------=_NextPart_000_009F_01CA2A54.61197C00 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=3DContent-Type content=3D"text/html; = charset=3Diso-8859-1"> <META content=3D"MSHTML 6.00.2900.5848" name=3DGENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=3D#ffffff> <DIV><FONT face=3DArial size=3D2>Have you excluded the Exchange Server = folders from=20 real time scanning?</FONT></DIV> <DIV><BR>-- <BR>Cris Hanna [SBS - MVP]<BR>Co-Contributor, Windows Small = Business=20 Server 2008 Unleashed<BR><A=20 href=3D"http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/= 0672329573/ref=3Dpd_bbs_sr_1?ie=3DUTF8&s=3Dbooks&qid=3D1217269967= &sr=3D8-1">http://www.amazon.com/Windows-Small-Business-Server-Unleas= hed/dp/0672329573/ref=3Dpd_bbs_sr_1?ie=3DUTF8&s=3Dbooks&qid=3D121= 7269967&sr=3D8-1</A><BR>Owner,=20 CPU Services, Belleville, IL<BR>A Microsoft Registered=20 Partner<BR>------------------------------------<BR>MVPs do not work for=20 Microsoft<BR>Please do not submit questions directly to me.<BR></DIV> <BLOCKQUOTE=20 style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV>"Waggers" <<A=20 = href=3D"mailto:Waggers(a)newsgroup.nospam">Waggers(a)newsgroup.nospam</A>>= wrote=20 in message <A=20 = installed Trend Worry Free 6 Advanced recently on our SBS 2003 R2 = Standard=20 <BR>server.<BR><BR>The server is a Dell Dimension 1800 with 4gb ram = looking=20 after 6, or so, <BR>clients (XP Pro SP3).<BR><BR>Around about the same = time of=20 the install I have noticed that the server is <BR>now noticeably = slower. =20 Also, the users are complaining that their Outlook <BR>is very much = slower=20 with a lot of time 'hourglassing'.<BR><BR>I cannot see anything obvious = in the=20 logs and I was wondering if this is a <BR>known issue with Worry Free = or if I=20 should be looking=20 elsewhere?<BR><BR>Waggers<BR><BR><BR></BLOCKQUOTE></BODY></HTML> ------=_NextPart_000_009F_01CA2A54.61197C00-- On Monday, August 31, 2009 6:42 PM Russ Grover [SBS-MVP] wrote: This is a multi-part message in MIME format.------=_NextPart_000_002E_01CA2A51. This is a multi-part message in MIME format. ------=_NextPart_000_002E_01CA2A51.A77E99D0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable a Dell Dimension 1800? So this is a Pentium 1.8? or is this a Dell PE 1800? with Xeon 1 or 2? What is your current Memory usage on the 4GB? *Look in Task manager? and what is your Hard drives/Configuration? Russ --=20 Russell Grover - SBITS.Biz [SBS-MVP] Microsoft Gold Certified Partner Microsoft Certified Small Business Specialist World Wide 24hr SBS Remote Support - http://www.SBITS.Biz Microsoft Online Services - http://www.microsoft-online-services.com/ "Cris Hanna [SBS - MVP]" <crisnospamhanna(a)cpunospamservices.net> wrote = Have you excluded the Exchange Server folders from real time scanning? --=20 Cris Hanna [SBS - MVP] Co-Contributor, Windows Small Business Server 2008 Unleashed = http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/06723295= 73/ref=3Dpd_bbs_sr_1?ie=3DUTF8&s=3Dbooks&qid=3D1217269967&sr=3D8-1 Owner, CPU Services, Belleville, IL A Microsoft Registered Partner ------------------------------------ MVPs do not work for Microsoft Please do not submit questions directly to me. I installed Trend Worry Free 6 Advanced recently on our SBS 2003 R2 = Standard=20 server. The server is a Dell Dimension 1800 with 4gb ram looking after 6, or = so,=20 clients (XP Pro SP3). Around about the same time of the install I have noticed that the = server is=20 now noticeably slower. Also, the users are complaining that their = Outlook=20 is very much slower with a lot of time 'hourglassing'. I cannot see anything obvious in the logs and I was wondering if this = is a=20 known issue with Worry Free or if I should be looking elsewhere? Waggers ------=_NextPart_000_002E_01CA2A51.A77E99D0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META content=3Dtext/html;charset=3Diso-8859-1 = http-equiv=3DContent-Type> <META name=3DGENERATOR content=3D"MSHTML 8.00.7100.18"> <STYLE></STYLE> </HEAD> <BODY style=3D"PADDING-LEFT: 10px; PADDING-RIGHT: 10px; PADDING-TOP: = 15px"=20 id=3DMailContainerBody leftMargin=3D0 topMargin=3D0 bgColor=3D#ffffff=20 CanvasTabStop=3D"true" name=3D"Compose message area"> <DIV><FONT face=3DCalibri>a </FONT><FONT face=3D"Times New Roman">Dell = Dimension=20 1800?</FONT></DIV> <DIV>So this is a Pentium 1.8?<BR>or is this a Dell PE 1800? with Xeon 1 = or=20 2?</DIV> <DIV><FONT face=3DCalibri></FONT> </DIV> <DIV><FONT face=3DCalibri>What is your current Memory usage on the = 4GB?<BR>*Look=20 in Task manager?</FONT></DIV> <DIV><FONT face=3DCalibri>and what is your Hard = drives/Configuration?</FONT></DIV> <DIV><FONT face=3DCalibri><BR>Russ</FONT></DIV> <DIV><BR>-- <BR>Russell Grover - SBITS.Biz [SBS-MVP]<BR>Microsoft Gold = Certified=20 Partner<BR>Microsoft Certified Small Business Specialist<BR>World Wide = 24hr SBS=20 Remote Support - <A=20 href=3D"http://www.SBITS.Biz">http://www.SBITS.Biz</A><BR>Microsoft = On Monday, August 31, 2009 8:27 PM Gregg Hill wrote: Have you installed the WFBS_60_WIN_EN_HFB1447.exe patch yet? Have you installed the WFBS_60_WIN_EN_HFB1447.exe patch yet? Call them and ask for it. It is supposed to fix some issues with Behavior Monitoring. Gregg Hill On Tuesday, September 01, 2009 4:59 AM Waggers wrote: This is a multi-part message in MIME format.------=_NextPart_000_000D_01CA2AEA. This is a multi-part message in MIME format. ------=_NextPart_000_000D_01CA2AEA.E6A72CF0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Yes or, at least, the following setting is ticked: 'Exclude Microsoft Exchange server folders when installed on Microsoft = Exchange server' Waggers "Cris Hanna [SBS - MVP]" <crisnospamhanna(a)cpunospamservices.net> wrote = Have you excluded the Exchange Server folders from real time scanning? --=20 Cris Hanna [SBS - MVP] Co-Contributor, Windows Small Business Server 2008 Unleashed = http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/06723295= 73/ref=3Dpd_bbs_sr_1?ie=3DUTF8&s=3Dbooks&qid=3D1217269967&sr=3D8-1 Owner, CPU Services, Belleville, IL A Microsoft Registered Partner ------------------------------------ MVPs do not work for Microsoft Please do not submit questions directly to me. I installed Trend Worry Free 6 Advanced recently on our SBS 2003 R2 = Standard=20 server. The server is a Dell Dimension 1800 with 4gb ram looking after 6, or = so,=20 clients (XP Pro SP3). Around about the same time of the install I have noticed that the = server is=20 now noticeably slower. Also, the users are complaining that their = Outlook=20 is very much slower with a lot of time 'hourglassing'. I cannot see anything obvious in the logs and I was wondering if this = is a=20 known issue with Worry Free or if I should be looking elsewhere? Waggers ------=_NextPart_000_000D_01CA2AEA.E6A72CF0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META content=3D"text/html; charset=3Diso-8859-1" = http-equiv=3DContent-Type> <META name=3DGENERATOR content=3D"MSHTML 8.00.6001.18812"> <STYLE></STYLE> </HEAD> <BODY bgColor=3D#ffffff> <DIV><FONT size=3D2 face=3DArial>Yes or, at least, the following setting = is=20 ticked:</FONT></DIV> <DIV> </DIV> <DIV>'Exclude Microsoft Exchange server folders when installed on = Microsoft=20 Exchange server'</DIV> <DIV> </DIV> <DIV><FONT size=3D2 face=3DArial>Waggers</FONT></DIV> <DIV> </DIV> <BLOCKQUOTE=20 style=3D"BORDER-LEFT: #000000 2px solid; PADDING-LEFT: 5px; = PADDING-RIGHT: 0px; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px"=20 dir=3Dltr> <DIV>"Cris Hanna [SBS - MVP]" <<A=20 = href=3D"mailto:crisnospamhanna(a)cpunospamservices.net">crisnospamhanna(a)cpu= nospamservices.net</A>>=20 wrote in message <A=20 = <DIV><FONT size=3D2 face=3DArial>Have you excluded the Exchange Server = folders=20 from real time scanning?</FONT></DIV> <DIV><BR>-- <BR>Cris Hanna [SBS - MVP]<BR>Co-Contributor, Windows = Small=20 Business Server 2008 Unleashed<BR><A=20 = href=3D"http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/= 0672329573/ref=3Dpd_bbs_sr_1?ie=3DUTF8&s=3Dbooks&qid=3D1217269967= &sr=3D8-1">http://www.amazon.com/Windows-Small-Business-Server-Unleas= hed/dp/0672329573/ref=3Dpd_bbs_sr_1?ie=3DUTF8&s=3Dbooks&qid=3D121= On Tuesday, September 01, 2009 5:07 AM Waggers wrote: This is a multi-part message in MIME format.------=_NextPart_000_0019_01CA2AEC. This is a multi-part message in MIME format. ------=_NextPart_000_0019_01CA2AEC.05056AD0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Thanks for the response: it is a 2 CPU Xeon Hard Drives are as follows: Two drives as a Raid 0 for C (system) & D (Exchange) Three drives as Raid 5 for data Looking at thge memory, I see: Total: 4193360 Available: 5355660 System Cache: 620340 Having said that, the hardware configuration has not changed since the = 'slow down' Waggers "Russ Grover [SBS-MVP]" <support(a)REMOVETHIS.sbits.biz> wrote in = a Dell Dimension 1800? So this is a Pentium 1.8? or is this a Dell PE 1800? with Xeon 1 or 2? What is your current Memory usage on the 4GB? *Look in Task manager? and what is your Hard drives/Configuration? Russ --=20 Russell Grover - SBITS.Biz [SBS-MVP] Microsoft Gold Certified Partner Microsoft Certified Small Business Specialist World Wide 24hr SBS Remote Support - http://www.SBITS.Biz Microsoft Online Services - http://www.microsoft-online-services.com/ "Cris Hanna [SBS - MVP]" <crisnospamhanna(a)cpunospamservices.net> = Have you excluded the Exchange Server folders from real time = scanning? --=20 Cris Hanna [SBS - MVP] Co-Contributor, Windows Small Business Server 2008 Unleashed = http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/06723295= 73/ref=3Dpd_bbs_sr_1?ie=3DUTF8&s=3Dbooks&qid=3D1217269967&sr=3D8-1 Owner, CPU Services, Belleville, IL A Microsoft Registered Partner ------------------------------------ MVPs do not work for Microsoft Please do not submit questions directly to me. I installed Trend Worry Free 6 Advanced recently on our SBS 2003 = R2 Standard=20 server. The server is a Dell Dimension 1800 with 4gb ram looking after 6, = or so,=20 clients (XP Pro SP3). Around about the same time of the install I have noticed that the = server is=20 now noticeably slower. Also, the users are complaining that their = Outlook=20 is very much slower with a lot of time 'hourglassing'. I cannot see anything obvious in the logs and I was wondering if = this is a=20 known issue with Worry Free or if I should be looking elsewhere? Waggers ------=_NextPart_000_0019_01CA2AEC.05056AD0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META content=3Dtext/html;charset=3Diso-8859-1 = http-equiv=3DContent-Type> <META name=3DGENERATOR content=3D"MSHTML 8.00.6001.18812"> <STYLE></STYLE> </HEAD> <BODY style=3D"PADDING-LEFT: 10px; PADDING-RIGHT: 10px; PADDING-TOP: = On Tuesday, September 01, 2009 5:28 AM Waggers wrote: Thanks for the reply.Yes, this hotfix has been applied. Thanks for the reply. Yes, this hotfix has been applied. Waggers "Gregg Hill" <greggmhill at please do not spam me at yahoo dot com> wrote in On Tuesday, September 01, 2009 6:33 AM v-robme wrote: Hi Waggers,Thank you for your post and others' suggestions. Hi Waggers, Thank you for your post and others' suggestions. Since the issue may be possibly related to the newly installed anti-virus program, I strongly suggest you contact the Trend support in time for more advice , e.g. if you missed any update/hotfix for your version or if there is anything wrong with the anti-virus configuration for SBS server etc. More related information about deploying anti-virus program with Exchange server, please refer to below articles: Exchange and antivirus software http://technet.microsoft.com/en-us/kb/kb00328841.aspx Overview of Exchange Server 2003 and antivirus software http://support.microsoft.com/kb/823166/en-us Hope it helps. Best regards, Robbin Meng(MSFT) Microsoft Online Newsgroup Support ================================================================== Please post your SBS 2008 related questions to the SBS newsgroup on Connect website: https://connect.microsoft.com/sbs08/community/discussion/richui/default.aspx Please post your EBS related questions to the EBS newsgroup on Connect website: https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx If you want to use a newsreader other than a web forum to access these newsgroups, please refer to the following blog to apply NNTP password and configure a newsreader: http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-2008-newsgroups.aspx ================================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================================== This posting is provided "AS IS" with no warranties, and confers no rights. ================================================================== On Tuesday, September 01, 2009 12:50 PM Gregg Hill wrote: This is a multi-part message in MIME format.------=_NextPart_000_001A_01CA2AE9. This is a multi-part message in MIME format. ------=_NextPart_000_001A_01CA2AE9.B5D4D010 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Oh, please tell me you meant RAID 1 and not RAID 0. RAID 1 gives you redundancy, RAID 0 is asking for total failure. Gregg Thanks for the response: it is a 2 CPU Xeon Hard Drives are as follows: Two drives as a Raid 0 for C (system) & D (Exchange) Three drives as Raid 5 for data Looking at thge memory, I see: Total: 4193360 Available: 5355660 System Cache: 620340 Having said that, the hardware configuration has not changed since the = 'slow down' Waggers "Russ Grover [SBS-MVP]" <support(a)REMOVETHIS.sbits.biz> wrote in = a Dell Dimension 1800? So this is a Pentium 1.8? or is this a Dell PE 1800? with Xeon 1 or 2? What is your current Memory usage on the 4GB? *Look in Task manager? and what is your Hard drives/Configuration? Russ --=20 Russell Grover - SBITS.Biz [SBS-MVP] Microsoft Gold Certified Partner Microsoft Certified Small Business Specialist World Wide 24hr SBS Remote Support - http://www.SBITS.Biz Microsoft Online Services - = http://www.microsoft-online-services.com/ "Cris Hanna [SBS - MVP]" <crisnospamhanna(a)cpunospamservices.net> = Have you excluded the Exchange Server folders from real time = scanning? --=20 Cris Hanna [SBS - MVP] Co-Contributor, Windows Small Business Server 2008 Unleashed = http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/06723295= 73/ref=3Dpd_bbs_sr_1?ie=3DUTF8&s=3Dbooks&qid=3D1217269967&sr=3D8-1 Owner, CPU Services, Belleville, IL A Microsoft Registered Partner ------------------------------------ MVPs do not work for Microsoft Please do not submit questions directly to me. I installed Trend Worry Free 6 Advanced recently on our SBS 2003 = R2 Standard=20 server. The server is a Dell Dimension 1800 with 4gb ram looking after = 6, or so,=20 clients (XP Pro SP3). Around about the same time of the install I have noticed that the = server is=20 now noticeably slower. Also, the users are complaining that = their Outlook=20 is very much slower with a lot of time 'hourglassing'. I cannot see anything obvious in the logs and I was wondering if = this is a=20 known issue with Worry Free or if I should be looking elsewhere? Waggers ------=_NextPart_000_001A_01CA2AE9.B5D4D010 Content-Type: text/html; On Tuesday, September 01, 2009 6:05 PM SuperGumby [SBS MVP] wrote: using Smart Scan? using Smart Scan? On Tuesday, September 01, 2009 11:50 PM Gregg Hill wrote: Please sign up for WFBS 6 SP1 beta starting on Sept 7th! Please sign up for WFBS 6 SP1 beta starting on Sept 7th! Maybe we can get some stuff fixed. https://www.trendbeta.com/login/register_en.php Gregg Hill I am a long-time Trend Micro Worry-Free user. I have been deploying it on customers' SBS networks since version 2.0. Up until version 5.0 I had no real complaints. However, version 6 is a pig of a thing. Even with all the optional stuff (behavior monitoring, etc) turned off, it has a massive performance impact on servers and workstations. On Wednesday, September 02, 2009 3:51 AM Waggers wrote: This is a multi-part message in MIME format.------=_NextPart_000_0008_01CA2BAA. This is a multi-part message in MIME format. ------=_NextPart_000_0008_01CA2BAA.8F836C70 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Sorry, this is what happens when I am trying to do several things at = once. I do, of course, mean Raid 1! "Gregg Hill" <greggmhill at please do not spam me at yahoo dot com> = Oh, please tell me you meant RAID 1 and not RAID 0. RAID 1 gives you redundancy, RAID 0 is asking for total failure. Gregg Thanks for the response: it is a 2 CPU Xeon Hard Drives are as follows: Two drives as a Raid 0 for C (system) & D (Exchange) Three drives as Raid 5 for data Looking at thge memory, I see: Total: 4193360 Available: 5355660 System Cache: 620340 Having said that, the hardware configuration has not changed since = the 'slow down' Waggers "Russ Grover [SBS-MVP]" <support(a)REMOVETHIS.sbits.biz> wrote in = a Dell Dimension 1800? So this is a Pentium 1.8? or is this a Dell PE 1800? with Xeon 1 or 2? What is your current Memory usage on the 4GB? *Look in Task manager? and what is your Hard drives/Configuration? Russ --=20 Russell Grover - SBITS.Biz [SBS-MVP] Microsoft Gold Certified Partner Microsoft Certified Small Business Specialist World Wide 24hr SBS Remote Support - http://www.SBITS.Biz Microsoft Online Services - = http://www.microsoft-online-services.com/ "Cris Hanna [SBS - MVP]" <crisnospamhanna(a)cpunospamservices.net> = Have you excluded the Exchange Server folders from real time = scanning? --=20 Cris Hanna [SBS - MVP] Co-Contributor, Windows Small Business Server 2008 Unleashed = http://www.amazon.com/Windows-Small-Business-Server-Unleashed/dp/06723295= 73/ref=3Dpd_bbs_sr_1?ie=3DUTF8&s=3Dbooks&qid=3D1217269967&sr=3D8-1 Owner, CPU Services, Belleville, IL A Microsoft Registered Partner ------------------------------------ MVPs do not work for Microsoft Please do not submit questions directly to me. I installed Trend Worry Free 6 Advanced recently on our SBS = 2003 R2 Standard=20 server. The server is a Dell Dimension 1800 with 4gb ram looking after = 6, or so,=20 clients (XP Pro SP3). Around about the same time of the install I have noticed that = the server is=20 now noticeably slower. Also, the users are complaining that = their Outlook=20 is very much slower with a lot of time 'hourglassing'. I cannot see anything obvious in the logs and I was wondering = if this is a=20 known issue with Worry Free or if I should be looking = elsewhere? On Wednesday, September 02, 2009 7:18 AM Waggers wrote: I've just tried turning Smart Scan off and there was a slight improvement I have just tried turning Smart Scan off and there was a slight improvement although not good enough to stop user complaints! Waggers On Friday, September 04, 2009 5:49 AM Hmmm wrote: I'm a long-time Trend Micro Worry-Free user. I am a long-time Trend Micro Worry-Free user. I have been deploying it on customers' SBS networks since version 2.0. Up until version 5.0 I had no real complaints. However, version 6 is a pig of a thing. Even with all the optional stuff (behavior monitoring, etc) turned off, it has a massive performance impact on servers and workstations. ard ook On Friday, September 04, 2009 5:49 AM Hmmm wrote: Thanks, have done. Thanks, have done. at yahoo dot com> wrote: , is ok a On Friday, September 04, 2009 5:50 AM Ryan wrote: My network has been pretty slow too since putting 6.0 on. My network has been pretty slow too since putting 6.0 on. I have behavior monitoring completely disabled! Signed up for the beta. On Thursday, September 10, 2009 4:05 PM sferguson53 wrote: Worry Free Advanced 5.1 worked fine for us. A few days after weinstalled 6. Worry Free Advanced 5.1 worked fine for us. A few days after we installed 6.0, our server would lock up due to DNS problems. It got worse and worse until the server was unusable. Yesterday, we disabled all of the Trend services, and everything is fine. Dealing with TM tech support is so awful, that we are switching to something else. Steve -- sferguson53 ------------------------------------------------------------------------ sferguson53's Profile: http://forums.techarena.in/members/134114.htm View this thread: http://forums.techarena.in/small-business-server/1240066.htm http://forums.techarena.in On Thursday, September 10, 2009 8:31 PM Gregg Hill wrote: For those of you with slow systems on WFBS 6. For those of you with slow systems on WFBS 6.0, do you have your systems set to use Conventional Scan or Smart Scan? Conventional Scan is supposed to be faster and Smart Scan requires a faster CPU. I just installed the WFBS 6 SP1 beta a few minutes ago. Gregg Dang, that sucks to hear. Does anyone have machines that come up as "vulnerable"? I have *7*, but they are supposedly all vulnerable to patches that were from 2004! Surely one of the big Windows XP service packs filled in those vulnerabilities. I even enabled the individual updates (if I could find them) in WSUS but none of the machines seem to need them. On Sunday, September 13, 2009 10:15 PM Ryan wrote: Anyone running the beta yet? Anyone running the beta yet? On Sunday, September 13, 2009 10:15 PM Hmmm wrote: Re: Trend Worry Free Slowing Server I have installed the beta. No noticable performance improvement. The release notes do not mention anything about performance improvements. On Sunday, September 13, 2009 10:15 PM Ryan wrote: Re: Trend Worry Free Slowing Server Dang, that sucks to hear. Does anyone have machines that come up as "vulnerable"? I have *7*, but they are supposedly all vulnerable to patches that were from 2004! Surely one of the big Windows XP service packs filled in those vulnerabilities. I even enabled the individual updates (if I could find them) in WSUS but none of the machines seem to need them. On Sunday, September 13, 2009 10:16 PM Hmmm wrote: Re: Trend Worry Free Slowing Server We use Kaseya for patch management and have found Trend Micro WFBS will sometimes report vulnerabilities when the patch in question has been superceded, e.g. it may say a patch for Internet Explorer 6 is missing when the PC has Internet Explorer 7 installed. On Sunday, September 13, 2009 10:16 PM Ryan wrote: Re: Trend Worry Free Slowing Server I thought at one point I had called TM about this (a year ago) and they stated they check vulnerabilities based on version numbers of affected files. So I'd assume once the Version > "X" it should pass. I do not know. On Sunday, September 13, 2009 10:17 PM Ryan wrote: I was using Smart Scan, but if you hover over the "info" bubble in I was using Smart Scan, but if you hover over the "info" bubble in the administration panel it says it offloads the scanning to the server, so I switched back to conventional to let the workstations do the scanning. It seems to have helped server speed, but not greatly. at yahoo dot com> wrote: set er On Friday, September 18, 2009 11:29 PM Russ Grover [SBS-MVP] wrote: They've fixed these issuesdownload the latest and there should be no They've fixed these issues download the latest and there ishould be no problems Russ -- Russell Grover - SBITS.Biz [SBS-MVP] Microsoft Gold Certified Partner Microsoft Certified Small Business Specialist World Wide 24hr SBS Remote Support - http://www.SBITS.Biz Microsoft Online Services - http://www.microsoft-online-services.com/ On Monday, October 26, 2009 10:28 AM ZiggyStardust33 wrote: Oh do I need to follow this thread! Oh do I need to follow this thread! I have been using Trend since SMB 3.5 and it has been pain and suffering ever since! The first issue is that it is about as effective as a screen door on a submarine. It does not stop much! Now with WFBS 6.0 the performance of the workstations has completely gone to the dogs. I have about 20 customers using WFBS 6.0 on there iservers and each and every one of them is complaing about speed issues. I just updated all of them to SP1 this weekend. It is too early to really tell but has anyone else found SP1 to help? -- ZiggyStardust33 ------------------------------------------------------------------------ ZiggyStardust33's Profile: http://forums.techarena.in/members/148904.htm View this thread: http://forums.techarena.in/small-business-server/1240066.htm http://forums.techarena.in On Monday, October 26, 2009 12:59 PM Gregg Hill wrote: Z,Before I install or upgrade to 6. Z, Before I install or upgrade to 6.0 at any more clients, I have been waiting for some "proof" (opinions in here and elsewhere) that 6.0 with SP1 is NOT the nightmare that 5.1 turned out to be. Please let us know how things turn out. Gregg On Monday, October 26, 2009 3:48 PM Les Connor [SBS MVP] wrote: Frankly, I have not seen issues with either of 5.x or 6.x. Frankly, I have not seen issues with either of 5.x or 6.x. I have SP1 for 6 installed at 10 sites. -- ----------------------------------------------- Les Connor [SBS MVP] "Gregg Hill" <greggmhill at please do not spam me at yahoo dot com> wrote in On Monday, October 26, 2009 4:08 PM ZiggyStardust33 wrote: I asked my customers for feedback today after applying SP1. I asked my customers for feedback today after applying SP1. I have heard nothing back or course you never hear the good things. Only complaints posted. On things that disturbs me greatly is this "smart scan" that Trend seems to be the pioneer on. All the press and articles from Trend say it should reduce network load as well as load on the workstations but reading up on it I really wonder if just the opposite is not true. Sure seems like it would increase network traffic to me but what do I know :) -- ZiggyStardust33 ------------------------------------------------------------------------ ZiggyStardust33's Profile: http://forums.techarena.in/members/148904.htm View this thread: http://forums.techarena.in/small-business-server/1240066.htm http://forums.techarena.in On Monday, October 26, 2009 4:38 PM ZiggyStardust33 wrote: Hi Les. I am curious. Trying to retrace my steps. Hi Les. I am curious. Trying to retrace my steps. I have never has a problem with an upgrade but here is some food for thought. I upgraded all my customers from 5.1 to 6.0 a couple of months ago. I do not believe that is when the complaints started. Somewhere along the way I did a fresh install of 6.0 and noticed the icon down by the clock on the workstations was different. It was white with a green border. I wend back and looked at my other 20 "upgrades" and the icon was still more or less solid blue. I though this to be very odd. Everyone was up to 6.0 but but the icons on the fresh install were much different then the icons on an "upgrade". What did I do wrong? I decided that since most of these installs were upgrades going back to Client Security for SMB that what the heck ... un-install and install fresh. It fixed the icon problems but that is when everyone started complaining about speed. Here is my thought .... Upgrades, i believe, kept the clients as conventional scan. By un-installing and doing a fresh install it installed the clients as smart scan and that is when all the speed issues started. Looking back were any of your installs fresh? Any input on Trend's Smart Scan? -- ZiggyStardust33 ------------------------------------------------------------------------ ZiggyStardust33's Profile: http://forums.techarena.in/members/148904.htm View this thread: http://forums.techarena.in/small-business-server/1240066.htm http://forums.techarena.in On Monday, October 26, 2009 6:18 PM Les Connor [SBS MVP] wrote: Haven't done a fresh install in a while, they are all upgrades. Haven't done a fresh install in a while, they are all upgrades. The white/green is 'smart scan', is not it? -- ----------------------------------------------- Les Connor [SBS MVP] On Monday, October 26, 2009 6:36 PM Gregg Hill wrote: You are correct about the smart scan. You are correct about the smart scan. An upgrade will retain the conventional scan setting, while a fresh install defaults to smart scan. The smart scan feature makes higher load on the WFBS server, but is **supposed to lighten** the load on the workstations. Gregg On Monday, October 26, 2009 6:52 PM Gregg Hill wrote: For those of you upgraded from 3.6 to 5. For those of you upgraded from 3.6 to 5.0 or higher, please run regedit, go to the Trend Micro software key, and tell me if you have, and where you find, the "AEGIS" key. Thank you! Gregg Hill On Monday, October 26, 2009 6:58 PM Gregg Hill wrote: I should have said, "under the HKLM\Software\TrendMicro\ key, do you have I should have said, "under the HKLM\Software\TrendMicro\ key, do you have an "AEGIS" entry, and if so, where exactly do you find it?" Gregg Hill "Gregg Hill" <greggmhill at please do not spam me at yahoo dot com> wrote in On Monday, October 26, 2009 8:36 PM ZiggyStardust33 wrote: I believe the Smart Scan is where I ran in to a problem. I believe the Smart Scan is where I ran in to a problem. Everything you read about it says it is supposed to lighen the load on the workstations and make them more responsive but that has not been the case. It is generating so much overhead and network traffic that it has brought the workstations to their knees. They just came out with SP1 for 6.0 which is once again "supposed" to address the performance issue. I just updated all my customers this weekend. It makes all the workstations re-install the firewall driver and reboot so I did not get much feedback today other then the annoying issue of installing the driver and rebooting. Tomorrow will be day two after SP1 so I should start getting some good feedback. Trend has been a royal pain in the butt ever since 3.5 and it has not gotten any better. They are rivaling Symantic for the worst software in history award. If they ever get the performance issue fixed maybe they can start focusing on why their software is like putting a screen door on a submarine. It just does not keep much out. Nice package. Brings your computer to it knees and does not stop Malware. What more could you ask? -- ZiggyStardust33 ------------------------------------------------------------------------ ZiggyStardust33's Profile: http://forums.techarena.in/members/148904.htm View this thread: http://forums.techarena.in/small-business-server/1240066.htm http://forums.techarena.in On Monday, October 26, 2009 11:03 PM Gregg Hill wrote: I feel your pain!Gregg I feel your pain! Gregg On Monday, October 26, 2009 11:42 PM Gregg Hill wrote: If you still have problems, try disabling Behavior Monitoring and see ifthat If you still have problems, try disabling Behavior Monitoring and see if that helps. Gregg Hill On Tuesday, October 27, 2009 7:07 AM ZiggyStardust33 wrote: Been there done that :) Just to get it to run at all I have to disableBehavior Been there done that :) Just to get it to run at all I have to disable Behavior Monitoring, scan onoly files retrieved and turn off the POP3 scan. Wow. Why bother huh? -- ZiggyStardust33 ------------------------------------------------------------------------ ZiggyStardust33's Profile: http://forums.techarena.in/members/148904.htm View this thread: http://forums.techarena.in/small-business-server/1240066.htm http://forums.techarena.in On Tuesday, October 27, 2009 11:01 AM Russ Grover [SBS-MVP] wrote: ZiggyTip,do not use tech arena to postit breaks threadspost directly to Ziggy Tip, do not use tech arena to post it breaks threads post directly to microsoft.public.windows.server.sbs Thanks Russ -- Russell Grover - SBITS.Biz [SBS-MVP] Microsoft Gold Certified Partner Microsoft Certified Small Business Specialist World Wide 24hr SBS Remote Support - http://www.SBITS.Biz 30% OFF Microsoft Online Services - http://www.microsoft-online-services.com/ On Tuesday, October 27, 2009 11:48 AM Russ Grover [SBS-MVP] wrote: If the server is slow I wonder if his server is under powered and he is If the server is slow I wonder if his server is under powered and he is using smart scan (Since the OP says Slowing server) My guess is if he moves to Conventional scan, issues will go away Russ (However Posting to Techarena is not helping others in following threads -- Russell Grover - SBITS.Biz [SBS-MVP] Microsoft Gold Certified Partner Microsoft Certified Small Business Specialist World Wide 24hr SBS Remote Support - http://www.SBITS.Biz 30% OFF Microsoft Online Services - http://www.microsoft-online-services.com/ On Tuesday, October 27, 2009 11:50 AM Russ Grover [SBS-MVP] wrote: I actually do not use the Smart Scan on any of my installs.. I actually do not use the Smart Scan on any of my installs.. (I know it is sold as something wonderful) Oh well Russ -- Russell Grover - SBITS.Biz [SBS-MVP] Microsoft Gold Certified Partner Microsoft Certified Small Business Specialist World Wide 24hr SBS Remote Support - http://www.SBITS.Biz 30% OFF Microsoft Online Services - http://www.microsoft-online-services.com/ On Tuesday, October 27, 2009 12:54 PM Gregg Hill wrote: I had a problem going from 5.0 to 5.1 on my network and at my biggestclient. I had a problem going from 5.0 to 5.1 on my network and at my biggest client. It slowed EVERYTHING...the OS, ALL applications, on the server and the workstations. Even unloading the client agent on the workstations had no effect, but removing the software completely brought the speeds back to normal. I went back to 5.0. That is why I am waiting for feedback on 6.0 SP1 to see if they have ***really*** fixed their problems with speed. Then maybe I can upgrade my clients, and see if they have improved their abysmal spyware/malware catch rates. Gregg Hill On Tuesday, October 27, 2009 1:31 PM Gregg Hill wrote: Your problems are way more than anything I have experienced. Your problems are way more than anything I have experienced. Do your systems meet the system requirements? In the registry, do you have an "AEGIS" key anywhere under HKLM\Software\TrendMicro? If so, where? Gregg On Tuesday, October 27, 2009 2:13 PM Les Connor [SBS MVP] wrote: hklm\software\trendmicro, it is there (v6.0 SP1). hklm\software\trendmicro, it is there (v6.0 SP1). TMBMServicePath points to blah\TMBMSRV.exe What's the significance of this, Gregg? -- ----------------------------------------------- Les Connor [SBS MVP] "Gregg Hill" <greggmhill at please do not spam me at yahoo dot com> wrote in On Tuesday, October 27, 2009 2:21 PM Les Connor [SBS MVP] wrote: it exists in other places as well, but I do not see any issues on thenetwork. it exists in other places as well, but I do not see any issues on the network. -- ----------------------------------------------- Les Connor [SBS MVP] On Tuesday, October 27, 2009 2:21 PM ZiggyStardust33 wrote: OK Russ. Thanks for the tip. As far as I am concerned I have found theanswer. OK Russ. Thanks for the tip. As far as I am concerned I have found the answer. Installing SP1 did nothing to help the speed issues on the server or the clients. What did work was disabling Smart Scan. Everything came back to life! About the only thing I can vouch for SP1 doing is fixing the hang issues with the POP3 scan. Trend might have a point. Sooner or later virus signatures will be too big to distribute to all the clients but maybe by then they will have this Smart Scan fixed. I knew better ... do not try anything new from Trend (or anyone in general) because you will just be debugging their problems. I have been a beta tester since Client Security for SMB 3.5, hoping, sooner or later they would get something right. I guess I will just have to keep waiting ... So why do I do it? Why am I sticking with Trend? From what I have seen it is the lesser of all evils. Can anyone suggest something else? -- ZiggyStardust33 ------------------------------------------------------------------------ ZiggyStardust33's Profile: http://forums.techarena.in/members/148904.htm View this thread: http://forums.techarena.in/small-business-server/1240066.htm http://forums.techarena.in On Tuesday, October 27, 2009 4:12 PM Gregg Hill wrote: Les,It has been too long to remember the exact details, which I thought I Les, It has been too long to remember the exact details, which I thought I had saved in notes somewhere. On some systems I upgraded from 3.6 to 5.0, the AEGIS key that contained the "TMBMServicePath" key with the "C:\Program Files\Trend Micro\BM\TMBMSRV.exe" path remained under a different subkey and caused extreme slowness, mostly with web browsing. I cannot find my old notes, but I believe it used to be under HKLM\Software\TrendMicro\PC-cillinNTCorp key, and it was pointing the TMBMSRV.exe to the wrong place, or it could not find TMBMSRV.exe due to the wrong key location. I cannot remember which was the cause. It should be directly under the HKLM\Software\TrendMicro key for a 5.0 installation. I have searched all of my email and drives, but cannot come up with the details to confirm what I remember. Dang. On those problem systems, I had to remove the 3.6 client agent and freshly install the 5.0 client, which fixed the registry entries for the AEGIS key containing the "C:\Program Files\Trend Micro\BM\TMBMSRV.exe" path. What I did not realize until just now is that it looks as though 6.0 is completely different, because there is no "C:\Program Files\Trend Micro\BM\TMBMSRV.exe" path under either AEGIS key in my 6.0 installation on my own network, nor is "TMBMServicePath" found anywhere under the Trend keys on my fresh-installed 6.0 with SP1 system. I suppose for 6.0 users, that may be a moot point, unless that key actually does exist, in which case it MAY be a problem. Gregg On Tuesday, October 27, 2009 4:12 PM ZiggyStardust33 wrote: Just an FYI. Just an FYI. I just heard back from a customer who use to get continual SQL server disconnects. She is a very happy camper today :) -- ZiggyStardust33 ------------------------------------------------------------------------ ZiggyStardust33's Profile: http://forums.techarena.in/members/148904.htm View this thread: http://forums.techarena.in/small-business-server/1240066.htm http://forums.techarena.in On Tuesday, October 27, 2009 4:20 PM Les Connor [SBS MVP] wrote: On an SBS08, which I think I started out with v6 (but cannot recall if 5. On an SBS08, which I think I started out with v6 (but cannot recall if 5.x was installed first) the key exists in a number of places in the registry. But I do not think I have any issues with it. -- ----------------------------------------------- Les Connor [SBS MVP] "Gregg Hill" <greggmhill at please do not spam me at yahoo dot com> wrote in On Tuesday, October 27, 2009 4:34 PM Gregg Hill wrote: But does it exist NOT directly under HKLM\Software\TrendMicro ANDspecifically But does it exist NOT directly under HKLM\Software\TrendMicro AND specifically with the "TMBMServicePath" key? Gregg Submitted via EggHeadCafe - Software Developer Portal of Choice Converting VS.NET Solutions from 2003 to 2002 http://www.eggheadcafe.com/tutorials/aspnet/d62a662e-8aa5-4b75-8029-ebfddb16ef42/converting-vsnet-solutio.aspx
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