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From: john on 3 Dec 2009 14:45
On 14 Nov 2009 at 21:23, Folderol wrote:
> Is anyone else getting an excruciatingly slow response to queries?
>
> I posted one on the 26th September and - apart from the automated
> acknowledgement - heard nothing. I put in a reminder on 26th October
> and still haven't heard anything :(
>
> I was asking about getting stats on my site hits. They used to provide
> access logs, but haven done so for quite some time now, and I want to
> know an easy way of getting basic information.

Sadly, the days when there was a friendly, helpful and knowledgeable chap
at the other end of the phone or email at UKFSN are long gone. Nowadays,
correspondence is more likely to be ignored.

Luckily there were plenty of other Entanet resellers to choose from when
I finally lost patience and abandoned UKFSN in spite of all the good will
they'd built up with me from the days when their customer service was
second to none.
From: Tony van der Hoff on 3 Dec 2009 15:43
john wrote:
> On 14 Nov 2009 at 21:23, Folderol wrote:
>> Is anyone else getting an excruciatingly slow response to queries?
>>
>> I posted one on the 26th September and - apart from the automated
>> acknowledgement - heard nothing. I put in a reminder on 26th October
>> and still haven't heard anything :(
>>
>> I was asking about getting stats on my site hits. They used to provide
>> access logs, but haven done so for quite some time now, and I want to
>> know an easy way of getting basic information.
>
> Sadly, the days when there was a friendly, helpful and knowledgeable chap
> at the other end of the phone or email at UKFSN are long gone. Nowadays,
> correspondence is more likely to be ignored.
>
> Luckily there were plenty of other Entanet resellers to choose from when
> I finally lost patience and abandoned UKFSN in spite of all the good will
> they'd built up with me from the days when their customer service was
> second to none.

So who did you go to?

--
Tony van der Hoff | mailto:tony(a)vanderhoff.org
Buckinghamshire, England |
 | 
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