Unable to Update
in [Windows Update]
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From: Gangnath on 17 Jun 2007 11:54 I am unable to update my Gateway Notebook pc from the Microsoft Update page. I get the message "The website has encountered a problem and cannot display the page you are trying to view." And the error code is 0x80096004 The Windows Update log states: FATAL: IsUpdateRequired failed with error 0x80096004. I can't seem to find reference to this message anywhere. Please help!! -- Hal
From: PA Bear on 17 Jun 2007 12:19 Windows version? IE version? See http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/eb20a59d289a04ed/e92cc6d81036d9fc -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Gangnath wrote: > I am unable to update my Gateway Notebook pc from the Microsoft Update > page. > > I get the message "The website has encountered a problem and cannot > display > the page you are trying to view." And the error code is 0x80096004 > > The Windows Update log states: FATAL: IsUpdateRequired failed with error > 0x80096004. > > I can't seem to find reference to this message anywhere. Please help!!
From: Gangnath on 17 Jun 2007 16:45 IE 6.0.2900.2180.xpsp_sp2_rtm.040803-2158 Windows XP Home Edition Version 2002 Service pack 2 -- Hal "PA Bear" wrote: > Windows version? IE version? > > See > http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/eb20a59d289a04ed/e92cc6d81036d9fc > -- > ~Robear Dyer (PA Bear) > MS MVP-Windows (IE, OE, Security, Shell/User) > AumHa VSOP & Admin; DTS-L.org > > Gangnath wrote: > > I am unable to update my Gateway Notebook pc from the Microsoft Update > > page. > > > > I get the message "The website has encountered a problem and cannot > > display > > the page you are trying to view." And the error code is 0x80096004 > > > > The Windows Update log states: FATAL: IsUpdateRequired failed with error > > 0x80096004. > > > > I can't seem to find reference to this message anywhere. Please help!! > >
From: Robert Aldwinckle on 18 Jun 2007 08:58 "Gangnath" <Gangnath(a)discussions.microsoft.com> wrote in message news:D82D94A3-A7E3-4701-BDD8-BFC87F24ACDE(a)microsoft.com... >I am unable to update my Gateway Notebook pc from the Microsoft Update page. > > I get the message "The website has encountered a problem and cannot display > the page you are trying to view." And the error code is 0x80096004 > > The Windows Update log states: FATAL: IsUpdateRequired failed with error > 0x80096004. > > I can't seem to find reference to this message anywhere. Try a web search? http://msdn2.microsoft.com/en-us/library/ms867216.aspx (Live Search for 0x80096004 microsoft codes ) <quote> TRUST_E_CERT_SIGNATURE 0x80096004 The signature of the certificate cannot be verified. </quote> Then let's try another web search... http://support.microsoft.com/kb/822798 (Live Search for certificate "windows update" site:support.microsoft.com ) Also, is your computer's date and time correct? http://support.microsoft.com/kb/929458 (Live Search for "date and time" certificate "windows update" site:support.microsoft.com ) (Article refers to a related symptom with a different code but perhaps you could get your code for the same reason?) Etc. HTH Robert Aldwinckle ---
From: Gangnath on 18 Jun 2007 09:48 Thanks, Robert. It is maddening that the only instance of the error message I get that I can find searching the MS website is when they tell developers to use that code. There is no mention of how to fix the error, or what it really is. I also had started down the list of fixes you found. I guess I should feel somewhat satisfied that I haven't missed anything obvious. I think that the last link referred to Vista, not XP Home edition, so I hadn't looked at it yet. I'll let you know what I find when I find it. Any other suggestions would be great. -- Hal "Robert Aldwinckle" wrote: > "Gangnath" <Gangnath(a)discussions.microsoft.com> wrote in message > news:D82D94A3-A7E3-4701-BDD8-BFC87F24ACDE(a)microsoft.com... > >I am unable to update my Gateway Notebook pc from the Microsoft Update page. > > > > I get the message "The website has encountered a problem and cannot display > > the page you are trying to view." And the error code is 0x80096004 > > > > The Windows Update log states: FATAL: IsUpdateRequired failed with error > > 0x80096004. > > > > > I can't seem to find reference to this message anywhere. > > > Try a web search? > > http://msdn2.microsoft.com/en-us/library/ms867216.aspx > > (Live Search for > 0x80096004 microsoft codes > ) > > <quote> > TRUST_E_CERT_SIGNATURE 0x80096004 The signature of the certificate cannot be verified. > </quote> > > > Then let's try another web search... > > http://support.microsoft.com/kb/822798 > > (Live Search for > certificate "windows update" site:support.microsoft.com > ) > > > Also, is your computer's date and time correct? > > http://support.microsoft.com/kb/929458 > > (Live Search for > "date and time" certificate "windows update" site:support.microsoft.com > ) > > (Article refers to a related symptom with a different code > but perhaps you could get your code for the same reason?) > > Etc. > > > HTH > > Robert Aldwinckle > --- > > >
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