Update KB936181
in [Windows Update]
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From: MowGreen [MVP] on 28 Jan 2008 17:19 Same problem as in the system is running Vista and is being prompted to install KB936181 repeatedly or that it's just downloading repeatedly ? If YES, then please see the ' Known issues with this update ' section here: http://support.microsoft.com/kb/941833/ MowGreen [MVP 2003-2008] =============== *-343-* FDNY Never Forgotten =============== Jenny Schaefer wrote: > I am having the same problem also.. It has been downloading the same one at > least 30 times. > > "John Duvall" wrote: > > >>I am having the exact same challenge, but my Vista is not an upgrade. My >>Vista Home Premium came installed on the computer. I would also appreciate >>any suggestions on resolving. >> >>"Norman Epstein" wrote: >> >> >>>I am running Vista (upgrade from XP). Have windows update authorized to >>>download but let me select when to install. The subject update seems to >>>install successfully, at least that is what it says and the update icon is >>>removed. Less than a minute late it reappears asking me to install the >>>subject update. How do I stop getting this message...or to fix a >>>"unsuccessful" successful update. >>> >>>Any help will be appreciated. >>> >>>
From: parkman1947 on 28 Jan 2008 19:06 I am running Win XP SP and I have the same issue. The link you provide is for Vista. Do I follow the same instructions? "MowGreen [MVP]" wrote: > See the ' Known issues with this update ' section on this page: > http://support.microsoft.com/kb/941833 > > MowGreen [MVP 2003-2008] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > > John Duvall wrote: > > > I am having the exact same challenge, but my Vista is not an upgrade. My > > Vista Home Premium came installed on the computer. I would also appreciate > > any suggestions on resolving. > > > > "Norman Epstein" wrote: > > > > > >>I am running Vista (upgrade from XP). Have windows update authorized to > >>download but let me select when to install. The subject update seems to > >>install successfully, at least that is what it says and the update icon is > >>removed. Less than a minute late it reappears asking me to install the > >>subject update. How do I stop getting this message...or to fix a > >>"unsuccessful" successful update. > >> > >>Any help will be appreciated. > >> > >> >
From: MowGreen [MVP] on 28 Jan 2008 19:26 Follow the 'Known issues with this security update' instructions here: http://support.microsoft.com/kb/936181 MowGreen [MVP 2003-2008] =============== *-343-* FDNY Never Forgotten =============== parkman1947 wrote: > I am running Win XP SP and I have the same issue. The link you provide is > for Vista. Do I follow the same instructions? > > "MowGreen [MVP]" wrote: > > >>See the ' Known issues with this update ' section on this page: >>http://support.microsoft.com/kb/941833 >> >>MowGreen [MVP 2003-2008] >>=============== >> *-343-* FDNY >>Never Forgotten >>=============== >> >> >> >>John Duvall wrote: >> >> >>>I am having the exact same challenge, but my Vista is not an upgrade. My >>>Vista Home Premium came installed on the computer. I would also appreciate >>>any suggestions on resolving. >>> >>>"Norman Epstein" wrote: >>> >>> >>> >>>>I am running Vista (upgrade from XP). Have windows update authorized to >>>>download but let me select when to install. The subject update seems to >>>>install successfully, at least that is what it says and the update icon is >>>>removed. Less than a minute late it reappears asking me to install the >>>>subject update. How do I stop getting this message...or to fix a >>>>"unsuccessful" successful update. >>>> >>>>Any help will be appreciated. >>>> >>>> >>
From: Norman Epstein on 29 Jan 2008 08:18 Mow...thanks for quick response. I have downloaded the 941833 fix and will wait to try it until I hear from you after this response. 1. I upgraded to Vista last spring when it first came out. I don't have any idea if the update was offered earlier...but I don't think so. 2. It does not show in Installed updates, although listed many times in Windows updates as successful. 3. Printer software has been installed since upgrade. HP OfficeJet J5750. Norman Epstein
From: MowGreen [MVP] on 29 Jan 2008 14:24 I'll bet # 3 is the reason why the update was offered. Printing software will sometimes install one of the XML Parsers. Let's see what I can find on the HP site ... Ouch - HP Officejet Full Feature Software and Driver 237.09MB HP Basic Feature software/driver 70.83MB Heck, even the .pdf of the User guide is 8 MB. Anyway, I strongly suspect that when the printer software was installed than MSXML 4 was installed along with it. Windows Update detected it and now can't update it. Try the method in the KB article under the ' More Information ' heading. The other section will not apply since it's just plain wrong. There is no Add/Remove Programs in Vista, is there ? <geesh> > MORE INFORMATION > � If the Msxml4.dll file is locked, the file may not be updated when you apply update > 941833. To work around this issue, type the following commands to uninstall the Msxml4.dll file. > Press ENTER after you type each command. > MsiExec.exe /uninstall {37477865-A3F1-4772-AD43-AAFC6BCFF99F} /passive > Del %windir%\system32\msxml4.dll Perhaps the file can be 'unlocked' by stopping all the HP software's Services, Norman. I reckon that could be accomplished from the Services console but I'm not sure which ones to advise you to stop. It may be best to boot to Safe Mode to delete the MSXML4.dll as the HP services should not be running in SM. MowGreen [MVP 2003-2008] =============== *-343-* FDNY Never Forgotten =============== Norman Epstein wrote: > Mow...thanks for quick response. I have downloaded the 941833 fix and > will wait to try it until I hear from you after this response. > > 1. I upgraded to Vista last spring when it first came out. I don't > have any idea if the update was offered earlier...but I don't think so. > > 2. It does not show in Installed updates, although listed many times in > Windows updates as successful. > > 3. Printer software has been installed since upgrade. HP OfficeJet J5750. > > Norman Epstein > > >
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