Updates fail "expected version not found"
in [Windows Update]
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From: hsc on 15 Jun 2010 19:08 I am running 4-bit Windows 7 Home Premium. After repeated tries updates KB981715 and KB982312 will not install. I attempted manual installation of both. Each gave the error message "The expected version of the product was not found in the system." I did a reinstall of Office 2007 which appeared to be successful, but I still got the same error messages. I suspect that whatever is causing these problems is related to an Error 1606 when I try to install Adobe Acrobat Professional v9. --- frmsrcurl: http://msgroups.net/microsoft.public.windowsupdate/
From: MowGreen on 15 Jun 2010 19:54 hsc wrote: > I am running 4-bit Windows 7 Home Premium. Go back to where you purchased the system and ask them for the other 60 bits that are apparently missing from your 64 bit system. The 1606 installation error can stem from a few different issues. The lack of the local or network installation source are 2 such issues. You'll need to either enable a Windows Installer log, see if the Fixit in the following KB article resolves it or, if this is a *Security update*, contact Microsoft for *no-charge support* for getting the *Security update* installed. You receive an "Error 1606" error message when you try to install or remove a Microsoft program http://support.microsoft.com/kb/886549 " Support � Customers in the U.S. and Canada can receive technical support from Security Support or 1-866-PCSAFETY. There is no charge for support calls that are associated with security updates. For more information about available support options, see Microsoft Help and Support. � International customers can receive support from their local Microsoft subsidiaries. There is no charge for support that is associated with security updates. For more information about how to contact Microsoft for support issues, visit the International Support Web site. http://go.microsoft.com/fwlink/?LinkId=21155 " MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked
From: hsc on 16 Jun 2010 16:32 As there was never a 4-bit version of Windows I hoped that readers would correctly assume I goofed and inadvertently omitted the initial 6 in "64-bit." The computer is a stand alone desktop, i.e. not part of a network. I have tried the Fix it solution twice without success. I even went into the routine outlined for fixing it myself by making modifications to the Registry using regedit. For the Microsoft updates which won't work I get the "expected version of the product not found" error message. I get the Error 1606 message when I try to fix Adobe Acrobat Professional v9. Acrobat is on my machine, but does not appear in the list of items available to uninstall in Control Panel. As near as I can tell when it tries to update it has instructions which interact with Word and the way Word deals with pdf files. So my bet is that whatever is stopping the updates to Microsoft Office from working is probably also responsible for the Adobe Error 1606. I guess I have to take a deep breath an call Microsoft and see if they will handle this as part of "no-charge support." --- frmsrcurl: http://msgroups.net/microsoft.public.windowsupdate/Updates-fail-expected-version-not-found
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