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From: John Aldrich on 4 Feb 2010 09:20
I'm working on a computer for one of my users (I'm the IT Manager for
a small carpet company) and the user brought his home PC for me to
work on in my own time, stating that it was "messed up." The symptoms
are as follows -- internet/network doesn't work, even when the network
cable is plugged in. It's extremely sluggish, despite being a 64-bit
version of Windows 7 Home Premium with 6 Gigs of ram. Also, it won't
recognize a USB memory stick plugged into it. When I created an
account for myself on his computer, it just hung at "customizing
preferences..." when I tried to log into my new account. The system
*will* recognize a USB memory stick when I boot into safe mode, but
not in normal mode.

I removed the redundant antivirus that the user installed after he
bought the computer a couple weeks ago and have run a couple anti-
virus/anti-malware scans and really found nothing of note. I also
reset the TCP/IP stack.

This morning the user came in and advised that he's installed a
wireless remote control for his PC as well as the Media Center
extensions and that is when everything went to pot.

Wondering if the Media Center extensions could be the cause of the
problem and if I remove them, will the system come back up?

If anyone has any suggestions, please feel free to let me know. If you
have a suggestion for a better group, I'm all ears.
From: David B. on 4 Feb 2010 09:31
What exactly does the customer mean by "Media Center extensions"? AFAIK
there is no such thing that needs to be installed in Windows 7, is it an
add-on of some sort?

--


--
"John Aldrich" <jaldrich(a)blueridgecarpet.com> wrote in message
news:0cc2d62f-efa9-4c44-a9a2-37839dee5493(a)d27g2000yqn.googlegroups.com...
> I'm working on a computer for one of my users (I'm the IT Manager for
> a small carpet company) and the user brought his home PC for me to
> work on in my own time, stating that it was "messed up." The symptoms
> are as follows -- internet/network doesn't work, even when the network
> cable is plugged in. It's extremely sluggish, despite being a 64-bit
> version of Windows 7 Home Premium with 6 Gigs of ram. Also, it won't
> recognize a USB memory stick plugged into it. When I created an
> account for myself on his computer, it just hung at "customizing
> preferences..." when I tried to log into my new account. The system
> *will* recognize a USB memory stick when I boot into safe mode, but
> not in normal mode.
>
> I removed the redundant antivirus that the user installed after he
> bought the computer a couple weeks ago and have run a couple anti-
> virus/anti-malware scans and really found nothing of note. I also
> reset the TCP/IP stack.
>
> This morning the user came in and advised that he's installed a
> wireless remote control for his PC as well as the Media Center
> extensions and that is when everything went to pot.
>
> Wondering if the Media Center extensions could be the cause of the
> problem and if I remove them, will the system come back up?
>
> If anyone has any suggestions, please feel free to let me know. If you
> have a suggestion for a better group, I'm all ears.

From: David Kerber on 4 Feb 2010 09:33
In article <0cc2d62f-efa9-4c44-a9a2-37839dee5493
@d27g2000yqn.googlegroups.com>, jaldrich(a)blueridgecarpet.com says...

....

> This morning the user came in and advised that he's installed a
> wireless remote control for his PC as well as the Media Center
> extensions and that is when everything went to pot.
>
> Wondering if the Media Center extensions could be the cause of the
> problem and if I remove them, will the system come back up?

I'd suspect the remote control before the media center stuff, but just
try them one at a time and see.

D
From: Charlie Russel - MVP on 4 Feb 2010 09:43
I would start by wiping the computer and reinstalling the OS, given that
it's a new computer. The OEM undoubtedly has a recovery DVD for the purpose.
Use safe mode to pull off any critical data files to USB stick. (do NOT
insert that USB stick into any of your own computers without thorougly
scanning and isolating it. )

Now, disable and remove as much of the crudeware as you can find on the
recovered PC. Especially Norton if it's there. (You may need to download
crudeware clean up tools for this. Norton is one of the toughest to
completely remove but some others may be problematic as well. But GIYF and
there are specific cleanup tools or instructions for most of this stuff.)

Finally, since this is a home PC, install Windows Security Essentials for an
AV. It's clean and fast.

--
Charlie.
http://msmvps.com/blogs/russel




"John Aldrich" <jaldrich(a)blueridgecarpet.com> wrote in message
news:0cc2d62f-efa9-4c44-a9a2-37839dee5493(a)d27g2000yqn.googlegroups.com...
> I'm working on a computer for one of my users (I'm the IT Manager for
> a small carpet company) and the user brought his home PC for me to
> work on in my own time, stating that it was "messed up." The symptoms
> are as follows -- internet/network doesn't work, even when the network
> cable is plugged in. It's extremely sluggish, despite being a 64-bit
> version of Windows 7 Home Premium with 6 Gigs of ram. Also, it won't
> recognize a USB memory stick plugged into it. When I created an
> account for myself on his computer, it just hung at "customizing
> preferences..." when I tried to log into my new account. The system
> *will* recognize a USB memory stick when I boot into safe mode, but
> not in normal mode.
>
> I removed the redundant antivirus that the user installed after he
> bought the computer a couple weeks ago and have run a couple anti-
> virus/anti-malware scans and really found nothing of note. I also
> reset the TCP/IP stack.
>
> This morning the user came in and advised that he's installed a
> wireless remote control for his PC as well as the Media Center
> extensions and that is when everything went to pot.
>
> Wondering if the Media Center extensions could be the cause of the
> problem and if I remove them, will the system come back up?
>
> If anyone has any suggestions, please feel free to let me know. If you
> have a suggestion for a better group, I'm all ears.

From: csiemers on 4 Feb 2010 10:38
I believe the Media Center extensions are used with a Windows Home Server.


"David B." <mail(a)nomail.net> wrote in message
news:%236pDyaapKHA.4648(a)TK2MSFTNGP06.phx.gbl...
> What exactly does the customer mean by "Media Center extensions"? AFAIK
> there is no such thing that needs to be installed in Windows 7, is it an
> add-on of some sort?
>
> --


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