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From: French Quarter on 1 Feb 2010 01:50
My neighbor's HP Media Center m7257c Desktop PC has a VIRUS. After reboot
and XP loads, it shuts down to the Blue Screen of Death.

Try to remove the VIRUS with what?
Use Fix MBR at Recovery Console?

Would you replace the HD?
Format the HD then reinstall XP Media?

Thank you for your time.

From: Rich Barry on 1 Feb 2010 02:39
If it's a HP Computer it should have a recovery partition with a
fresh version of the OS on it. Go to site below.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07145&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=1154492



"French Quarter" <French.Quarter(a)tulane.edu> wrote in message
news:8EF73731-F552-4BE2-87A1-EA22B8CEE002(a)microsoft.com...
> My neighbor's HP Media Center m7257c Desktop PC has a VIRUS. After reboot
> and XP loads, it shuts down to the Blue Screen of Death.
>
> Try to remove the VIRUS with what?
> Use Fix MBR at Recovery Console?
>
> Would you replace the HD?
> Format the HD then reinstall XP Media?
>
> Thank you for your time.


From: Elmo on 1 Feb 2010 08:52
French Quarter wrote:
> My neighbor's HP Media Center m7257c Desktop PC has a VIRUS. After
> reboot and XP loads, it shuts down to the Blue Screen of Death.
>
> Try to remove the VIRUS with what?
> Use Fix MBR at Recovery Console?
>
> Would you replace the HD?
> Format the HD then reinstall XP Media?
>
> Thank you for your time.

If you want to save the data on the machine, you can attach the hard
drive to another computer and copy over. Use a Thumb drive to move the
data back afterwards.

But first, to save you all that effort, I would try this:

Burn BitDefender, or another program listed at the link below, to a CD
(using a working machine) and test the infected machine with it.
BitDefender also has a Rootkit checker on the Linux Desktop; run it if
you think that's the problem:

http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/

Download the executable rather than the .iso image, if one is available,
(though no .exe is available for BitDefender).

After the scan is run, if you elect to quarantine files, they're
quarantined to RAM and lost after you reboot. You'll need to copy any
quarantined files to the hard drive, a thumb drive or elsewhere before
exiting.

If you then have control of the machine, run these:

Malwarebytes© Corporation
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

SuperAntispyware
http://www.superantispyware.com/superantispywarefreevspro.html

--
Joe =o)
From: David B. on 1 Feb 2010 08:58
Looking at the conclusions your coming to I would recommend you seek out a
reputable shop. We can offer no advise on what to use for removal as you've
provided no info on the infection. fixmbr will server no purpose at all, and
replacing a perfectly good hard drive because the PC is infected just makes
no sense at all. If your up for it a format and reload is a good place to
start, then recover your data from backups.

--


--
"French Quarter" <French.Quarter(a)tulane.edu> wrote in message
news:8EF73731-F552-4BE2-87A1-EA22B8CEE002(a)microsoft.com...
> My neighbor's HP Media Center m7257c Desktop PC has a VIRUS. After reboot
> and XP loads, it shuts down to the Blue Screen of Death.
>
> Try to remove the VIRUS with what?
> Use Fix MBR at Recovery Console?
>
> Would you replace the HD?
> Format the HD then reinstall XP Media?
>
> Thank you for your time.

From: Ken Blake, MVP on 1 Feb 2010 09:53
On Mon, 1 Feb 2010 00:50:51 -0600, "French Quarter"
<French.Quarter(a)tulane.edu> wrote:

> My neighbor's HP Media Center m7257c Desktop PC has a VIRUS. After reboot
> and XP loads, it shuts down to the Blue Screen of Death.


How do you know it's a virus? What virus is it?


>
> Try to remove the VIRUS with what?
> Use Fix MBR at Recovery Console?
>
> Would you replace the HD?


Certainly not.


> Format the HD then reinstall XP Media?
>
> Thank you for your time.

--
Ken Blake, Microsoft MVP (Windows Desktop Experience) since 2003
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