Vista Update freeze at download/installation
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From: Sabin Coanda on 12 Apr 2010 17:59 > Try another attempt at updating. If/when it fails, please copy and paste > at least the *last* 50 or so lines of the WindowsUpdate.log into your > reply. Please find attached the required log
From: PA Bear [MS MVP] on 12 Apr 2010 19:12 Thread history: http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/671e21cd8c7a5744 80070057 [as seen in your WindowsUpdate.log] => ERROR_INVALID_PARAMETER Had your Norton subscription (or free trial) expired by the time you installed Comodo Internet Security (I assume)? Have you /purchased/ Comodo Internet Security? ============== Norton (and McAfee) applications are notorious for not uninstalling (or upgrading) cleanly. 1. Download the Norton Removal Tool, saving it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe 2. Close all open applications (i.e., anything with an icon on the taskbar). 3. Right-click on the file you saved in #1 above and select Run as Administrator to run the utility. Don't TOUCH your keyboard until the run completes, then reboot. 4. Test. Sabin Coanda wrote: >> Always state your full Windows version (e.g., Vista SP1; Vista 64-bit >> SP2) >> when posting in a forum or newsgroup. Please do so in your next reply. > ----------> Vista Home Premium, 32 bit SP2 > >> What anti-virus application or security suite is installed and is your >> subscription current? What anti-spyware applications (other than >> Defender)? What third-party firewall (if any)? > ------> Comodo > >> Has a(another) Norton or McAfee application ever been installed on the >> computer (e.g., a free-trial version that came preinstalled when you >> bought it)? > --------> Not sure, but I think it was Norton
From: MowGreen on 13 Apr 2010 14:50 Sabin, After checking the WindowsUpdate.log - 2010-04-12 23:01:10:162 1216 44c AU AU setting pending client directive to 'Install Approval' 2010-04-12 23:01:25:164 1216 44c AU WARNING: AU found no suitable session to launch client in 2010-04-12 23:01:40:796 1216 44c Shutdwn user declined update at shutdown 2010-04-12 23:01:40:997 1216 44c AU AU initiates service shutdown 2010-04-12 23:01:41:107 1216 44c AU ########### AU: Uninitializing Automatic Updates ########### 2010-04-12 23:01:41:828 1216 44c Handler CUHCbsHandler::CancelDownloadRequest called 2010-04-12 23:02:31:429 504 ab8 COMAPI FATAL: Unable to connect to the service (hr=8007045B) 2010-04-12 23:02:31:670 504 ab8 COMAPI WARNING: Unable to establish connection to the service. (hr=8007045B) The above shows where the downloads are freezing because some "thing" is interfering with communication between your computer and the update servers: 2010-04-12 23:01:40:796 1216 44c Shutdwn user declined update at shutdown 2010-04-12 23:01:41:828 1216 44c Handler CUHCbsHandler::CancelDownloadRequest called I strongly suspect that the Comodo firewall is causing this freezing issue. 2010-04-12 21:53:40:922 504 ab8 Misc = Process: C:\Program Files\Microsoft Security Essentials\MpCmdRun.exe The above shows Microsoft Security Essentials (MSE) is installed. The entries appear to indicate that definition updates for it are being regulated, which should NEVER occur unless there is a communications issue with the update server. *** Is this a Comodo security suite that contains an antivirus or just a firewall ? *** Either Clean boot the system, then turn on the native Vista firewall and see if the system can download and install updates, or uninstall Comodo and replace it with one that does not interfere with updating Vista. How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/kb/929135 If a Comodo security suite is installed there is a conflict going on with MSE. Choose one or the other, *not* both. MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked PA Bear [MS MVP] wrote: > Thread history: > http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/671e21cd8c7a5744 > > > 80070057 [as seen in your WindowsUpdate.log] => ERROR_INVALID_PARAMETER > > Had your Norton subscription (or free trial) expired by the time you > installed Comodo Internet Security (I assume)? > > Have you /purchased/ Comodo Internet Security? > > ============== > > Norton (and McAfee) applications are notorious for not uninstalling (or > upgrading) cleanly. > > 1. Download the Norton Removal Tool, saving it to your desktop: > ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe > > > 2. Close all open applications (i.e., anything with an icon on the > taskbar). > > 3. Right-click on the file you saved in #1 above and select Run as > Administrator to run the utility. Don't TOUCH your keyboard until the > run completes, then reboot. > > 4. Test. > > > Sabin Coanda wrote: >>> Always state your full Windows version (e.g., Vista SP1; Vista 64-bit >>> SP2) >>> when posting in a forum or newsgroup. Please do so in your next reply. >> ----------> Vista Home Premium, 32 bit SP2 >> >>> What anti-virus application or security suite is installed and is your >>> subscription current? What anti-spyware applications (other than >>> Defender)? What third-party firewall (if any)? >> ------> Comodo >> >>> Has a(another) Norton or McAfee application ever been installed on the >>> computer (e.g., a free-trial version that came preinstalled when you >>> bought it)? >> --------> Not sure, but I think it was Norton >
From: Sabin Coanda on 13 Apr 2010 17:19 > Had your Norton subscription (or free trial) expired by the time you > installed Comodo Internet Security (I assume)? ----> I don't remember > > Have you /purchased/ Comodo Internet Security? ----> No. It is the freeware version > > ============== > > Norton (and McAfee) applications are notorious for not uninstalling (or > upgrading) cleanly. > > 1. Download the Norton Removal Tool, saving it to your desktop: > ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe > > 2. Close all open applications (i.e., anything with an icon on the > taskbar). > > 3. Right-click on the file you saved in #1 above and select Run as > Administrator to run the utility. Don't TOUCH your keyboard until the run > completes, then reboot. > > 4. Test. ------> After running Norton Removal Tool and trying another update it fails as usual
From: Sabin Coanda on 13 Apr 2010 17:39
> *** Is this a Comodo security suite that contains an antivirus or just a > firewall ? *** ------> both firewall and antivirus. > > Either Clean boot the system, then turn on the native Vista firewall and > see if the system can download and install updates, or uninstall Comodo > and replace it with one that does not interfere with updating Vista. > > How to troubleshoot a problem by performing a clean boot in Windows > Vista or in Windows 7 > http://support.microsoft.com/kb/929135 ---------> Finally, after Clean boot, Windows Update run fine ! Tnx a lot ! |