WDC MyBook Essential 1Tb
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From: - Bobb - on 10 Aug 2010 12:02 Anyone used the WDC utility to reload a MyBook back to factory ( Fat32 and programs) I had one that was flaky and got shipped a replacement. I copied the data to the new one, ran app to"write ones" to the old one and now that the original has no structure want to beat up on it a bit and if Ok prior to sending the bad one back I thought I\d use it to move some stuff between pc's here. I went to WDC site ( god awful) and downloaded diags, utilities etc and when I unzip/run the EXTFAT32 file to reload the drive I get " drive too small ". Is that because the drive size is zero - the partition was wiped and I didn't want to spend hrs initializing as NTFS. If it is EXPECTING it to be already formatted then I wouldn't need their utility. Anyone else tried this ?
From: John A on 10 Aug 2010 13:27 "- Bobb -" <bobb(a)noemail.123> wrote in message news:i3rt6c$5re$1(a)news.eternal-september.org... > Anyone used the WDC utility to reload a MyBook back to factory ( Fat32 and > programs) > I had one that was flaky and got shipped a replacement. I copied the data to > the new one, ran app to"write ones" to the old one and now that the original > has no structure want to beat up on it a bit and if Ok prior to sending the > bad one back I thought I\d use it to move some stuff between pc's here. > I went to WDC site ( god awful) and downloaded diags, utilities etc and when > I unzip/run the EXTFAT32 file to reload the drive I get " drive too small ". > Is that because the drive size is zero - the partition was wiped and I > didn't want to spend hrs initializing as NTFS. If it is EXPECTING it to be > already formatted then I wouldn't need their utility. > > Anyone else tried this ? > > I had a long battle with WDC over converting a 640G external drive back from NTFS to FAT. The first six months were spent trying to convince them that they actually offer a 640G product but, when they finally did, their response was: "Thank you for contacting Western Digital Customer Service and Support. I am really sorry to hear that you did not get an answer from us. I did help you long ago but I guess your case was somehow lost in our databases because I never got an answer back from our second level support. Please click on the link below and download the Acronis software from our web page, this software makes images of internal disks but also format external disks to FAT 32. Open the user manual, click on the search button and write "Fat 32", you will get the instructions on how to format the drive. http://support.wdc.com/product/downloaddetail.asp?swid=119&wdc_lang=en Another option is to format the drive in a MAC computer to MS-DOS FAT. If you can have access to a MAC computer and do not know how to do it, give us a call and we will help you to format the drive. Sincerely, Waldo Western Digital Service and Support" HTH John A
From: - Bobb - on 10 Aug 2010 19:49 Thank You John, I think you saved me about 100 hrs of dealing with them. I'll download it right now. "John A" <all(a)sea> wrote in message news:JMCdnTX1AJBnFvzRnZ2dnUVZ8uWdnZ2d(a)brightview.co.uk... > > "- Bobb -" <bobb(a)noemail.123> wrote in message > news:i3rt6c$5re$1(a)news.eternal-september.org... >> Anyone used the WDC utility to reload a MyBook back to factory ( Fat32 >> and >> programs) >> I had one that was flaky and got shipped a replacement. I copied the data > to >> the new one, ran app to"write ones" to the old one and now that the > original >> has no structure want to beat up on it a bit and if Ok prior to sending > the >> bad one back I thought I\d use it to move some stuff between pc's here. >> I went to WDC site ( god awful) and downloaded diags, utilities etc and > when >> I unzip/run the EXTFAT32 file to reload the drive I get " drive too small > ". >> Is that because the drive size is zero - the partition was wiped and I >> didn't want to spend hrs initializing as NTFS. If it is EXPECTING it to > be >> already formatted then I wouldn't need their utility. >> >> Anyone else tried this ? >> >> > > I had a long battle with WDC over converting a 640G external drive back > from > NTFS to FAT. The first six months were spent trying to convince them that > they actually offer a 640G product but, when they finally did, their > response was: > > "Thank you for contacting Western Digital Customer Service and Support. > > I am really sorry to hear that you did not get an answer from us. I did > help > you long ago but I guess your case was somehow lost in our databases > because > I never got an answer back from our second level support. > > Please click on the link below and download the Acronis software from our > web page, this software makes images of internal disks but also format > external disks to FAT 32. Open the user manual, click on the search button > and write "Fat 32", you will get the instructions on how to format the > drive. > > http://support.wdc.com/product/downloaddetail.asp?swid=119&wdc_lang=en > > > Another option is to format the drive in a MAC computer to MS-DOS FAT. If > you can have access to a MAC computer and do not know how to do it, give > us > a call and we will help you to format the drive. > > > Sincerely, > Waldo > Western Digital Service and Support" > > HTH > > John A > >
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