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From: Ollie Purkiss on 18 Jan 2007 10:00
Hello,

I can't install "Update for WMDRM-enabled Media Players (KB891122)" or
"Windows Media Player 11" from the windows update website. I get error code
0x8007F070 for the WMDRM and 0x800700C1 for Media Player. Other updates
install ok. I have tried stopping the update service, renaming the
SotwareDistribution folder and trying again, but the same thing happens.

When i first tried installing these i had the group policy "Prevent Windows
Media DRM internet access" enabled which i thought might make a difference,
but i have subsequently put that back to "Not Configured".

Any help would be greatly appreciated.

Ollie Purkiss
From: Robert Aldwinckle on 20 Jan 2007 16:05
"Ollie Purkiss" <opurkiss(a)microsoft.com.(donotspam)> wrote in message
news:450A433A-B08C-4504-8848-7189D92B7912(a)microsoft.com...
> Hello,
>
> I can't install "Update for WMDRM-enabled Media Players (KB891122)" or
> "Windows Media Player 11" from the windows update website. I get error code
> 0x8007F070 for the WMDRM and 0x800700C1 for Media Player.


http://docxp.mvps.org/WU5-ERR.htm

Codes suggest corrupt update. Try downloading it again (and make sure
that you are downloading the correct one for your OS, which you have not
disclosed.)

Check for any diagnostics the install attempt may be creating to supplement
the error code and give it some context. In general you could search for
files which changed when the update was run. As a guess you could see
if you could find KB891122.log


Good luck

Robert Aldwinckle
---


> Other updates
> install ok. I have tried stopping the update service, renaming the
> SotwareDistribution folder and trying again, but the same thing happens.
>
> When i first tried installing these i had the group policy "Prevent Windows
> Media DRM internet access" enabled which i thought might make a difference,
> but i have subsequently put that back to "Not Configured".
>
> Any help would be greatly appreciated.
>
> Ollie Purkiss


From: Ollie Purkiss on 22 Jan 2007 06:43
Hello,

Thanks for the reply.

I'm running XP SP2.

I've now downloaded the installer for KB891122 and it doesn't work that way
either. I've had no luck looking for further error codes the KB891122.log
file doesn't tell me much info. I've pasted the contents of the log below:

[KB891122.log]
0.063:
================================================================================
0.063: 2007/01/22 11:11:18.179 (local)
0.063: d:\e4fe9c5906cc858450a2b2f561\update\update.exe (version 6.1.22.4)
0.063: Hotfix started with following command line:
0.125: CheckSystem: Minor Version mismatch:STATUS_NT_VERSION_MISMATCH
0.125: DoInstallation: CheckSystem Failed: 0xf021
0.125: The version of Windows you have installed does not match the update
you are trying to install.
7.047: Message displayed to the user: The version of Windows you have
installed does not match the update you are trying to install.
7.047: User Input: OK
7.047: Update.exe extended error code = 0xf021
7.047: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
0.031:
================================================================================
0.031: 2007/01/22 11:12:58.026 (local)
0.031: d:\32b06a8deab36d1ad924e2\update\update.exe (version 6.1.22.0)
0.031: Hotfix started with following command line:
0.328: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
error 0x2
0.328: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
error 0x2
0.328: DoInstallation: CleanPFR failed: 0x2
0.344: SetProductTypes: InfProductBuildType=BuildType.Sel
0.344: SetAltOsLoaderPath: No section uses DirId 65701; done.
0.375: DoInstallation: FetchSourceURL for
d:\32b06a8deab36d1ad924e2\update\update.inf failed
0.375: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
0.375: BuildCabinetManifest: update.url absent
0.391: Starting AnalyzeComponents
0.391: AnalyzePhaseZero used 0 ticks
0.391: No c:\windows\INF\updtblk.inf file.
0.391: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
0.391: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
4.984: Third Party Provider = Intel for
PCI\VEN_8086&DEV_032C&SUBSYS_00000000&REV_09\4&117729E2&0&00E0
5.250: Third Party Provider = Intel for
PCI\VEN_8086&DEV_277C&SUBSYS_00000000&REV_00\3&172E68DD&0&00
5.391: Third Party Provider = Intel for
PCI\VEN_8086&DEV_277D&SUBSYS_00000000&REV_00\3&172E68DD&0&08
5.578: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27B8&SUBSYS_00000000&REV_01\3&172E68DD&0&F8
5.938: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27C8&SUBSYS_01DE1028&REV_01\3&172E68DD&0&E8
6.047: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27C9&SUBSYS_01DE1028&REV_01\3&172E68DD&0&E9
6.156: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CA&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EA
6.281: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CB&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EB
6.500: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CC&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EF
6.656: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27D0&SUBSYS_00000000&REV_01\3&172E68DD&0&E0
6.875: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27DA&SUBSYS_01DE1028&REV_01\3&172E68DD&0&FB
7.094: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27DF&SUBSYS_01DE1028&REV_01\3&172E68DD&0&F9
7.234: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27E0&SUBSYS_00000000&REV_01\3&172E68DD&0&E4
7.375: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27E2&SUBSYS_00000000&REV_01\3&172E68DD&0&E5
8.344:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
trusts inf c:\windows\inf\oem0.inf of device
SCSI\BRIDGE&VEN_DELL&PROD_PSEUDO_DEVICE&REV_2.34\6&13B8E0A7&0&03F0
9.313: SetupVerifyInfFile failed with error 0x490 for oem9.inf of device
USB\VID_045E&PID_028B\5&18F4DAC0&0&6
9.672: OEM file scan used 9281 ticks
9.672: AnalyzePhaseOne: used 9281 ticks
9.672: AnalyzeComponents: Hotpatch analysis disabled; skipping.
9.672: AnalyzeComponents: Hotpatching is disabled.
9.672: AnalyzePhaseTwo used 0 ticks
9.672: AnalyzePhaseThree used 0 ticks
9.672: AnalyzePhaseFive used 0 ticks
9.672: AnalyzePhaseSix used 0 ticks
10.531: AnalyzeComponents used 10140 ticks
10.531: Downloading 0 files
10.531: bPatchMode = FALSE
10.531: Inventory complete: ReturnStatus=0, 10156 ticks
12.156: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB891122$
12.156: Num Ticks for invent : 11781
12.156: Allocation size of drive C: is 4096 bytes, free space = 48865677312
bytes
12.156: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
12.156: Drive C: free 46601MB req: 5MB w/uninstall: NOT CALCULATED.
12.156: CabinetBuild complete
12.156: Num Ticks for Cabinet build : 0
12.156: DynamicStrings section not defined or empty.
12.156: Starting process: d:\32b06a8deab36d1ad924e2\\wmfdist95.exe /q:a
14.172: Return Code = 2147942593
14.172: DoInstallation:RunInfProcesses Failed
14.172: KB891122 Setup encountered an error: An error in updating your
system has occurred.
14.453: An error in updating your system has occurred.
19.234: Message displayed to the user: An error in updating your system has
occurred.
19.234: User Input: OK
19.234: Update.exe extended error code = 0xf070
19.234: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
0.078:
================================================================================
0.078: 2007/01/22 11:22:24.165 (local)
0.078: d:\ab10d943fa1461c506c32801\update\update.exe (version 6.1.22.0)
0.078: Hotfix started with following command line:
0.360: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
error 0x2
0.360: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
error 0x2
0.360: DoInstallation: CleanPFR failed: 0x2
0.360: SetProductTypes: InfProductBuildType=BuildType.Sel
0.360: SetAltOsLoaderPath: No section uses DirId 65701; done.
0.375: DoInstallation: FetchSourceURL for
d:\ab10d943fa1461c506c32801\update\update.inf failed
0.375: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
0.375: BuildCabinetManifest: update.url absent
0.375: Starting AnalyzeComponents
0.375: AnalyzePhaseZero used 0 ticks
0.375: No c:\windows\INF\updtblk.inf file.
0.375: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
0.375: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
5.485: Third Party Provider = Intel for
PCI\VEN_8086&DEV_032C&SUBSYS_00000000&REV_09\4&117729E2&0&00E0
5.875: Third Party Provider = Intel for
PCI\VEN_8086&DEV_277C&SUBSYS_00000000&REV_00\3&172E68DD&0&00
6.172: Third Party Provider = Intel for
PCI\VEN_8086&DEV_277D&SUBSYS_00000000&REV_00\3&172E68DD&0&08
6.469: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27B8&SUBSYS_00000000&REV_01\3&172E68DD&0&F8
7.047: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27C8&SUBSYS_01DE1028&REV_01\3&172E68DD&0&E8
7.375: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27C9&SUBSYS_01DE1028&REV_01\3&172E68DD&0&E9
7.750: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CA&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EA
8.016: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CB&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EB
8.453: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CC&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EF
8.750: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27D0&SUBSYS_00000000&REV_01\3&172E68DD&0&E0
9.063: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27DA&SUBSYS_01DE1028&REV_01\3&172E68DD&0&FB
9.422: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27DF&SUBSYS_01DE1028&REV_01\3&172E68DD&0&F9
9.735: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27E0&SUBSYS_00000000&REV_01\3&172E68DD&0&E4
10.031: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27E2&SUBSYS_00000000&REV_01\3&172E68DD&0&E5
12.094:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
trusts inf c:\windows\inf\oem0.inf of device
SCSI\BRIDGE&VEN_DELL&PROD_PSEUDO_DEVICE&REV_2.34\6&13B8E0A7&0&03F0
14.531: SetupVerifyInfFile failed with error 0x490 for oem9.inf of device
USB\VID_045E&PID_028B\5&18F4DAC0&0&6
15.328: OEM file scan used 14953 ticks
15.328: AnalyzePhaseOne: used 14953 ticks
15.328: AnalyzeComponents: Hotpatch analysis disabled; skipping.
15.328: AnalyzeComponents: Hotpatching is disabled.
15.328: AnalyzePhaseTwo used 0 ticks
15.328: AnalyzePhaseThree used 0 ticks
15.328: AnalyzePhaseFive used 0 ticks
15.328: AnalyzePhaseSix used 0 ticks
15.328: AnalyzeComponents used 14953 ticks
15.328: Downloading 0 files
15.328: bPatchMode = FALSE
15.328: Inventory complete: ReturnStatus=0, 14953 ticks
15.875: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB891122$
15.875: Num Ticks for invent : 15500
15.875: Allocation size of drive C: is 4096 bytes, free space = 48865468416
bytes
15.875: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
15.875: Drive C: free 46601MB req: 5MB w/uninstall: NOT CALCULATED.
15.875: CabinetBuild complete
15.875: Num Ticks for Cabinet build : 0
15.875: DynamicStrings section not defined or empty.
15.875: Starting process: d:\ab10d943fa1461c506c32801\\wmfdist95.exe /q:a
16.735: Return Code = 2147942593
16.735: DoInstallation:RunInfProcesses Failed
16.735: KB891122 Setup encountered an error: An error in updating your
system has occurred.
16.813: An error in updating your system has occurred.
18.235: Message displayed to the user: An error in updating your system has
occurred.
18.235: User Input: OK
18.235: Update.exe extended error code = 0xf070
18.235: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
0.047:
================================================================================
0.047: 2007/01/22 11:29:56.146 (local)
0.047: d:\866e235081c87ecd3f51a2a208f03b\update\update.exe (version 6.1.22.0)
0.047: Hotfix started with following command line:
0.219: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
error 0x2
0.219: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
error 0x2
0.219: DoInstallation: CleanPFR failed: 0x2
0.219: SetProductTypes: InfProductBuildType=BuildType.Sel
0.219: SetAltOsLoaderPath: No section uses DirId 65701; done.
0.219: DoInstallation: FetchSourceURL for
d:\866e235081c87ecd3f51a2a208f03b\update\update.inf failed
0.219: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
0.219: BuildCabinetManifest: update.url absent
0.219: Starting AnalyzeComponents
0.219: AnalyzePhaseZero used 0 ticks
0.219: No c:\windows\INF\updtblk.inf file.
0.219: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
0.219: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
2.438: Third Party Provider = Intel for
PCI\VEN_8086&DEV_032C&SUBSYS_00000000&REV_09\4&117729E2&0&00E0
2.625: Third Party Provider = Intel for
PCI\VEN_8086&DEV_277C&SUBSYS_00000000&REV_00\3&172E68DD&0&00
2.766: Third Party Provider = Intel for
PCI\VEN_8086&DEV_277D&SUBSYS_00000000&REV_00\3&172E68DD&0&08
2.907: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27B8&SUBSYS_00000000&REV_01\3&172E68DD&0&F8
3.110: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB891122$
3.141: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27C8&SUBSYS_01DE1028&REV_01\3&172E68DD&0&E8
3.266: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27C9&SUBSYS_01DE1028&REV_01\3&172E68DD&0&E9
3.375: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CA&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EA
3.500: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CB&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EB
3.657: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CC&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EF
3.797: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27D0&SUBSYS_00000000&REV_01\3&172E68DD&0&E0
3.953: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27DA&SUBSYS_01DE1028&REV_01\3&172E68DD&0&FB
4.110: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27DF&SUBSYS_01DE1028&REV_01\3&172E68DD&0&F9
4.266: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27E0&SUBSYS_00000000&REV_01\3&172E68DD&0&E4
4.407: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27E2&SUBSYS_00000000&REV_01\3&172E68DD&0&E5
5.219:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
trusts inf c:\windows\inf\oem0.inf of device
SCSI\BRIDGE&VEN_DELL&PROD_PSEUDO_DEVICE&REV_2.34\6&13B8E0A7&0&03F0
6.000: SetupVerifyInfFile failed with error 0x490 for oem9.inf of device
USB\VID_045E&PID_028B\5&18F4DAC0&0&6
6.344: OEM file scan used 6125 ticks
6.344: AnalyzePhaseOne: used 6125 ticks
6.344: AnalyzeComponents: Hotpatch analysis disabled; skipping.
6.344: AnalyzeComponents: Hotpatching is disabled.
6.344: AnalyzePhaseTwo used 0 ticks
6.344: AnalyzePhaseThree used 0 ticks
6.344: AnalyzePhaseFive used 0 ticks
6.344: AnalyzePhaseSix used 0 ticks
6.344: AnalyzeComponents used 6125 ticks
6.344: Downloading 0 files
6.344: bPatchMode = FALSE
6.344: Inventory complete: ReturnStatus=0, 6125 ticks
6.344: Num Ticks for invent : 6125
6.344: Allocation size of drive C: is 4096 bytes, free space = 48865320960
bytes
6.344: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
6.344: Drive C: free 46601MB req: 5MB w/uninstall: NOT CALCULATED.
6.344: CabinetBuild complete
6.344: Num Ticks for Cabinet build : 0
6.344: DynamicStrings section not defined or empty.
6.344: Starting process: d:\866e235081c87ecd3f51a2a208f03b\\wmfdist95.exe
/q:a
8.797: Return Code = 2147942593
8.797: DoInstallation:RunInfProcesses Failed
8.797: KB891122 Setup encountered an error: An error in updating your
system has occurred.
8.985: An error in updating your system has occurred.
10.610: Message displayed to the user: An error in updating your system has
occurred.
10.610: User Input: OK
10.610: Update.exe extended error code = 0xf070
10.610: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
0.063:
================================================================================
0.063: 2007/01/22 11:31:30.548 (local)
0.063: d:\d89fbe498f26321605\update\update.exe (version 6.1.22.0)
0.063: Hotfix started with following command line:
0.141: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
error 0x2
0.141: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
error 0x2
0.141: DoInstallation: CleanPFR failed: 0x2
0.141: SetProductTypes: InfProductBuildType=BuildType.Sel
0.141: SetAltOsLoaderPath: No section uses DirId 65701; done.
0.141: DoInstallation: FetchSourceURL for
d:\d89fbe498f26321605\update\update.inf failed
0.141: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
0.141: BuildCabinetManifest: update.url absent
0.141: Starting AnalyzeComponents
0.141: AnalyzePhaseZero used 0 ticks
0.141: No c:\windows\INF\updtblk.inf file.
0.141: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
0.141: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
2.297: Third Party Provider = Intel for
PCI\VEN_8086&DEV_032C&SUBSYS_00000000&REV_09\4&117729E2&0&00E0
2.484: Third Party Provider = Intel for
PCI\VEN_8086&DEV_277C&SUBSYS_00000000&REV_00\3&172E68DD&0&00
2.625: Third Party Provider = Intel for
PCI\VEN_8086&DEV_277D&SUBSYS_00000000&REV_00\3&172E68DD&0&08
2.766: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27B8&SUBSYS_00000000&REV_01\3&172E68DD&0&F8
3.000: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27C8&SUBSYS_01DE1028&REV_01\3&172E68DD&0&E8
3.109: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27C9&SUBSYS_01DE1028&REV_01\3&172E68DD&0&E9
3.234: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CA&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EA
3.359: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CB&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EB
3.516: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CC&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EF
3.656: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27D0&SUBSYS_00000000&REV_01\3&172E68DD&0&E0
3.813: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27DA&SUBSYS_01DE1028&REV_01\3&172E68DD&0&FB
3.969: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27DF&SUBSYS_01DE1028&REV_01\3&172E68DD&0&F9
4.109: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27E0&SUBSYS_00000000&REV_01\3&172E68DD&0&E4
4.250: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB891122$
4.266: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27E2&SUBSYS_00000000&REV_01\3&172E68DD&0&E5
5.047:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
trusts inf c:\windows\inf\oem0.inf of device
SCSI\BRIDGE&VEN_DELL&PROD_PSEUDO_DEVICE&REV_2.34\6&13B8E0A7&0&03F0
6.016: SetupVerifyInfFile failed with error 0x490 for oem9.inf of device
USB\VID_045E&PID_028B\5&18F4DAC0&0&6
6.344: OEM file scan used 6203 ticks
6.344: AnalyzePhaseOne: used 6203 ticks
6.344: AnalyzeComponents: Hotpatch analysis disabled; skipping.
6.344: AnalyzeComponents: Hotpatching is disabled.
6.359: AnalyzePhaseTwo used 15 ticks
6.359: AnalyzePhaseThree used 0 ticks
6.359: AnalyzePhaseFive used 0 ticks
6.359: AnalyzePhaseSix used 0 ticks
6.359: AnalyzeComponents used 6218 ticks
6.359: Downloading 0 files
6.359: bPatchMode = FALSE
6.359: Inventory complete: ReturnStatus=0, 6218 ticks
6.359: Num Ticks for invent : 6218
6.359: Allocation size of drive C: is 4096 bytes, free space = 48864653312
bytes
6.359: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
6.359: Drive C: free 46600MB req: 5MB w/uninstall: NOT CALCULATED.
6.359: CabinetBuild complete
6.359: Num Ticks for Cabinet build : 0
6.359: DynamicStrings section not defined or empty.
6.359: Starting process: d:\d89fbe498f26321605\\wmfdist95.exe /q:a
7.016: Return Code = 2147942593
7.016: DoInstallation:RunInfProcesses Failed
7.016: KB891122 Setup encountered an error: An error in updating your
system has occurred.
7.063: An error in updating your system has occurred.
9.406: Message displayed to the user: An error in updating your system has
occurred.
9.406: User Input: OK
9.406: Update.exe extended error code = 0xf070
9.406: Update.exe return code was masked to 0x643 for MSI custom action
compliance.


"Robert Aldwinckle" wrote:

> "Ollie Purkiss" <opurkiss(a)microsoft.com.(donotspam)> wrote in message
> news:450A433A-B08C-4504-8848-7189D92B7912(a)microsoft.com...
> > Hello,
> >
> > I can't install "Update for WMDRM-enabled Media Players (KB891122)" or
> > "Windows Media Player 11" from the windows update website. I get error code
> > 0x8007F070 for the WMDRM and 0x800700C1 for Media Player.
>
>
> http://docxp.mvps.org/WU5-ERR.htm
>
> Codes suggest corrupt update. Try downloading it again (and make sure
> that you are downloading the correct one for your OS, which you have not
> disclosed.)
>
> Check for any diagnostics the install attempt may be creating to supplement
> the error code and give it some context. In general you could search for
> files which changed when the update was run. As a guess you could see
> if you could find KB891122.log
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
> > Other updates
> > install ok. I have tried stopping the update service, renaming the
> > SotwareDistribution folder and trying again, but the same thing happens.
> >
> > When i first tried installing these i had the group policy "Prevent Windows
> > Media DRM internet access" enabled which i thought might make a difference,
> > but i have subsequently put that back to "Not Configured".
> >
> > Any help would be greatly appreciated.
> >
> > Ollie Purkiss
>
>
>
From: Robert Aldwinckle on 22 Jan 2007 10:43
"Ollie Purkiss" <opurkiss(a)microsoft.com.(donotspam)> wrote in message
news:20548496-678F-4DFD-85E1-B555C84AFED5(a)microsoft.com
....
>> Codes suggest corrupt update. Try downloading it again (and make sure
>> that you are downloading the correct one for your OS,


> 7.047: Message displayed to the user: The version of Windows you have
> installed does not match the update you are trying to install.

So, I was right? You had the wrong update originally? ; )


But that was only a few minutes before the final one
so what exactly did you do to get these going so quickly?

I notice that the KB article has links to 3 downloads.
Does this mean that you tried to install all 3?

http://www.microsoft.com/downloads/details.aspx?FamilyId=73C2650F-BE61-4BD6-8408-1FD6E7827CD8

http://www.microsoft.com/downloads/details.aspx?FamilyId=F3903E13-7D01-4DB7-9E6F-E9DFFAC6731E

http://download.microsoft.com/download/2/c/8/2c83ac8b-87d2-4f8a-93c8-1bb28b8fb146/windowsmedia9-kb891122-x86-intl.exe


I don't think those numbers match the numbers in the subdirectories of
where the updates were expanded and executed from. Using the verbose option
on your WindowsUpdate.log might help clarify what happened with that.
(Ref. KB902093)


It looks like the next one failed too:

> 8.344:
> C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
> trusts inf c:\windows\inf\oem0.inf of device
> SCSI\BRIDGE&VEN_DELL&PROD_PSEUDO_DEVICE&REV_2.34\6&13B8E0A7&0&03F0
> 9.313: SetupVerifyInfFile failed with error 0x490 for oem9.inf of device
> USB\VID_045E&PID_028B\5&18F4DAC0&0&6

Have you checked with Dell if there are special instructions from them
for installing this update? Did Dell supply you with your video card and driver?
(assuming that is what VID_045 represents)


> 12.156: Starting process: d:\32b06a8deab36d1ad924e2\\wmfdist95.exe /q:a
> 14.172: Return Code = 2147942593

Typo? (extra backslash) Trying to install the Win98 version? Why?
BTW positive return code equals QW 800700C1

0x800700C1 -2147024703 ERROR BAD EXE FORMAT is not a valid Win32 application


So this is another example of trying to run the wrong file IMO.


Here's the last one:

> 0.063: 2007/01/22 11:31:30.548 (local)
> 0.063: d:\d89fbe498f26321605\update\update.exe (version 6.1.22.0)

Same thing:

1. Another one of the Dell VID things.

> 5.047:
> C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
> trusts inf c:\windows\inf\oem0.inf of device
> SCSI\BRIDGE&VEN_DELL&PROD_PSEUDO_DEVICE&REV_2.34\6&13B8E0A7&0&03F0
> 6.016: SetupVerifyInfFile failed with error 0x490 for oem9.inf of device
> USB\VID_045E&PID_028B\5&18F4DAC0&0&6

2. Another typo or wrong OS

> 6.359: Starting process: d:\d89fbe498f26321605\\wmfdist95.exe /q:a
> 7.016: Return Code = 2147942593


If this was due to an install started by AU or WU I would say that it shows
that the update package is broken (or perhaps your installer is out of date
and doesn't know how to disassemble this update correctly.)

Have you tried using the appropriate link in the KB article to download
the update FOR YOUR OS and install it MANUALLY instead?

Doing that might at least make clearer the severity of the Dell VID symptom
but if you're lucky might also result in a successful installation of the update
so AU won't bother notifying you about it any more.


Good luck

Robert
---


From: Ollie Purkiss on 22 Jan 2007 12:27
All of that log file was generated from me downloading the files from the KB
article directly and running them - hence the quick turn around. The very
first one was the wrong OS version (like and idiot I clicked on the wrong one
:).

The entries in the log file that I've pasted at the bottom of this message
were generated after I added the verbose registry entries (although it's not
really much different). The first being another manual download and install
and the second being through windows update. To my untrained eyes they look
pretty similar - they both have the VID_045 line in them.

My graphics card is from Dell, but I think I downloaded the drivers directly
if I remember right. I'm trying to get hold of their support now.

Cheers,

Ollie.

Log file:

0.047: 2007/01/22 17:07:25.706 (local)
0.047: d:\ad1cd06499211ae28a07bb436234\update\update.exe (version 6.1.22.0)
0.047: Hotfix started with following command line:
0.203: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
error 0x2
0.203: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
error 0x2
0.203: DoInstallation: CleanPFR failed: 0x2
0.203: SetProductTypes: InfProductBuildType=BuildType.Sel
0.219: SetAltOsLoaderPath: No section uses DirId 65701; done.
0.219: DoInstallation: FetchSourceURL for
d:\ad1cd06499211ae28a07bb436234\update\update.inf failed
0.219: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
0.219: BuildCabinetManifest: update.url absent
0.219: Starting AnalyzeComponents
0.219: AnalyzePhaseZero used 0 ticks
0.219: No c:\windows\INF\updtblk.inf file.
0.219: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
0.219: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
2.391: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB891122$
2.422: Third Party Provider = Intel for
PCI\VEN_8086&DEV_032C&SUBSYS_00000000&REV_09\4&117729E2&0&00E0
2.594: Third Party Provider = Intel for
PCI\VEN_8086&DEV_277C&SUBSYS_00000000&REV_00\3&172E68DD&0&00
2.734: Third Party Provider = Intel for
PCI\VEN_8086&DEV_277D&SUBSYS_00000000&REV_00\3&172E68DD&0&08
2.875: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27B8&SUBSYS_00000000&REV_01\3&172E68DD&0&F8
3.078: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27C8&SUBSYS_01DE1028&REV_01\3&172E68DD&0&E8
3.187: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27C9&SUBSYS_01DE1028&REV_01\3&172E68DD&0&E9
3.312: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CA&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EA
3.422: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CB&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EB
3.562: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CC&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EF
3.703: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27D0&SUBSYS_00000000&REV_01\3&172E68DD&0&E0
3.828: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27DA&SUBSYS_01DE1028&REV_01\3&172E68DD&0&FB
3.984: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27DF&SUBSYS_01DE1028&REV_01\3&172E68DD&0&F9
4.125: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27E0&SUBSYS_00000000&REV_01\3&172E68DD&0&E4
4.266: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27E2&SUBSYS_00000000&REV_01\3&172E68DD&0&E5
5.031:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
trusts inf c:\windows\inf\oem0.inf of device
SCSI\BRIDGE&VEN_DELL&PROD_PSEUDO_DEVICE&REV_2.34\6&13B8E0A7&0&03F0
5.984: SetupVerifyInfFile failed with error 0x490 for oem9.inf of device
USB\VID_045E&PID_028B\5&18F4DAC0&0&6
6.281: OEM file scan used 6062 ticks
6.281: AnalyzePhaseOne: used 6062 ticks
6.281: AnalyzeComponents: Hotpatch analysis disabled; skipping.
6.281: AnalyzeComponents: Hotpatching is disabled.
6.297: AnalyzePhaseTwo used 16 ticks
6.297: AnalyzePhaseThree used 0 ticks
6.297: AnalyzePhaseFive used 0 ticks
6.297: AnalyzePhaseSix used 0 ticks
6.297: AnalyzeComponents used 6078 ticks
6.297: Downloading 0 files
6.297: bPatchMode = FALSE
6.297: Inventory complete: ReturnStatus=0, 6078 ticks
6.297: Num Ticks for invent : 6078
6.297: Allocation size of drive C: is 4096 bytes, free space = 48892866560
bytes
6.297: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
6.297: Drive C: free 46627MB req: 5MB w/uninstall: NOT CALCULATED.
6.297: CabinetBuild complete
6.297: Num Ticks for Cabinet build : 0
6.297: DynamicStrings section not defined or empty.
6.297: Starting process: d:\ad1cd06499211ae28a07bb436234\\wmfdist95.exe /q:a
6.734: Return Code = 2147942593
6.734: DoInstallation:RunInfProcesses Failed
6.734: KB891122 Setup encountered an error: An error in updating your
system has occurred.
6.781: An error in updating your system has occurred.
8.219: Message displayed to the user: An error in updating your system has
occurred.
8.219: User Input: OK
8.219: Update.exe extended error code = 0xf070
8.219: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
0.016:
================================================================================
0.016: 2007/01/22 17:12:27.148 (local)
0.016:
C:\WINDOWS\SoftwareDistribution\Download\f79a0abf54df8cb1967cbc84b2d1c410\update\update.exe (version 6.1.22.0)
0.016: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.016: Hotfix started with following command line: -q -z -er
/ParentInfo:5d86354799922048873603e49833be0d
0.188: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
error 0x2
0.188: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
error 0x2
0.188: DoInstallation: CleanPFR failed: 0x2
0.188: SetProductTypes: InfProductBuildType=BuildType.Sel
0.188: SetAltOsLoaderPath: No section uses DirId 65701; done.
0.188: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\f79a0abf54df8cb1967cbc84b2d1c410\update\update.inf failed
0.188: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB891122$
0.204: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
0.204: BuildCabinetManifest: update.url absent
0.204: Starting AnalyzeComponents
0.204: AnalyzePhaseZero used 0 ticks
0.204: No c:\windows\INF\updtblk.inf file.
0.204: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
0.204: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
2.422: Third Party Provider = Intel for
PCI\VEN_8086&DEV_032C&SUBSYS_00000000&REV_09\4&117729E2&0&00E0
2.594: Third Party Provider = Intel for
PCI\VEN_8086&DEV_277C&SUBSYS_00000000&REV_00\3&172E68DD&0&00
2.735: Third Party Provider = Intel for
PCI\VEN_8086&DEV_277D&SUBSYS_00000000&REV_00\3&172E68DD&0&08
2.875: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27B8&SUBSYS_00000000&REV_01\3&172E68DD&0&F8
3.079: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27C8&SUBSYS_01DE1028&REV_01\3&172E68DD&0&E8
3.188: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27C9&SUBSYS_01DE1028&REV_01\3&172E68DD&0&E9
3.297: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CA&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EA
3.407: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CB&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EB
3.563: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27CC&SUBSYS_01DE1028&REV_01\3&172E68DD&0&EF
3.704: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27D0&SUBSYS_00000000&REV_01\3&172E68DD&0&E0
3.844: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27DA&SUBSYS_01DE1028&REV_01\3&172E68DD&0&FB
4.000: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27DF&SUBSYS_01DE1028&REV_01\3&172E68DD&0&F9
4.141: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27E0&SUBSYS_00000000&REV_01\3&172E68DD&0&E4
4.282: Third Party Provider = Intel for
PCI\VEN_8086&DEV_27E2&SUBSYS_00000000&REV_01\3&172E68DD&0&E5
5.141:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
trusts inf c:\windows\inf\oem0.inf of device
SCSI\BRIDGE&VEN_DELL&PROD_PSEUDO_DEVICE&REV_2.34\6&13B8E0A7&0&03F0
5.875: SetupVerifyInfFile failed with error 0x490 for oem9.inf of device
USB\VID_045E&PID_028B\5&18F4DAC0&0&6
6.172: OEM file scan used 5968 ticks
6.172: AnalyzePhaseOne: used 5968 ticks
6.172: AnalyzeComponents: Hotpatch analysis disabled; skipping.
6.172: AnalyzeComponents: Hotpatching is disabled.
6.188: AnalyzePhaseTwo used 0 ticks
6.188: AnalyzePhaseThree used 0 ticks
6.188: AnalyzePhaseFive used 0 ticks
6.188: AnalyzePhaseSix used 0 ticks
6.188: AnalyzeComponents used 5984 ticks
6.188: Downloading 0 files
6.188: bPatchMode = FALSE
6.188: Inventory complete: ReturnStatus=0, 6000 ticks
6.188: Num Ticks for invent : 6000
6.188: Allocation size of drive C: is 4096 bytes, free space = 48818016256
bytes
6.204: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
6.204: Drive C: free 46556MB req: 5MB w/uninstall: NOT CALCULATED.
6.204: CabinetBuild complete
6.204: Num Ticks for Cabinet build : 16
6.204: DynamicStrings section not defined or empty.
6.204: Starting process:
c:\windows\softwaredistribution\download\f79a0abf54df8cb1967cbc84b2d1c410\\wmfdist95.exe /q:a
6.704: Return Code = 2147942593
6.704: DoInstallation:RunInfProcesses Failed
6.704: KB891122 Setup encountered an error: An error in updating your
system has occurred.
6.750: An error in updating your system has occurred.
6.750: Update.exe extended error code = 0xf070

"Robert Aldwinckle" wrote:

> "Ollie Purkiss" <opurkiss(a)microsoft.com.(donotspam)> wrote in message
> news:20548496-678F-4DFD-85E1-B555C84AFED5(a)microsoft.com
> ....
> >> Codes suggest corrupt update. Try downloading it again (and make sure
> >> that you are downloading the correct one for your OS,
>
>
> > 7.047: Message displayed to the user: The version of Windows you have
> > installed does not match the update you are trying to install.
>
> So, I was right? You had the wrong update originally? ; )
>
>
> But that was only a few minutes before the final one
> so what exactly did you do to get these going so quickly?
>
> I notice that the KB article has links to 3 downloads.
> Does this mean that you tried to install all 3?
>
> http://www.microsoft.com/downloads/details.aspx?FamilyId=73C2650F-BE61-4BD6-8408-1FD6E7827CD8
>
> http://www.microsoft.com/downloads/details.aspx?FamilyId=F3903E13-7D01-4DB7-9E6F-E9DFFAC6731E
>
> http://download.microsoft.com/download/2/c/8/2c83ac8b-87d2-4f8a-93c8-1bb28b8fb146/windowsmedia9-kb891122-x86-intl.exe
>
>
> I don't think those numbers match the numbers in the subdirectories of
> where the updates were expanded and executed from. Using the verbose option
> on your WindowsUpdate.log might help clarify what happened with that.
> (Ref. KB902093)
>
>
> It looks like the next one failed too:
>
> > 8.344:
> > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
> > trusts inf c:\windows\inf\oem0.inf of device
> > SCSI\BRIDGE&VEN_DELL&PROD_PSEUDO_DEVICE&REV_2.34\6&13B8E0A7&0&03F0
> > 9.313: SetupVerifyInfFile failed with error 0x490 for oem9.inf of device
> > USB\VID_045E&PID_028B\5&18F4DAC0&0&6
>
> Have you checked with Dell if there are special instructions from them
> for installing this update? Did Dell supply you with your video card and driver?
> (assuming that is what VID_045 represents)
>
>
> > 12.156: Starting process: d:\32b06a8deab36d1ad924e2\\wmfdist95.exe /q:a
> > 14.172: Return Code = 2147942593
>
> Typo? (extra backslash) Trying to install the Win98 version? Why?
> BTW positive return code equals QW 800700C1
>
> 0x800700C1 -2147024703 ERROR BAD EXE FORMAT is not a valid Win32 application
>
>
> So this is another example of trying to run the wrong file IMO.
>
>
> Here's the last one:
>
> > 0.063: 2007/01/22 11:31:30.548 (local)
> > 0.063: d:\d89fbe498f26321605\update\update.exe (version 6.1.22.0)
>
> Same thing:
>
> 1. Another one of the Dell VID things.
>
> > 5.047:
> > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT
> > trusts inf c:\windows\inf\oem0.inf of device
> > SCSI\BRIDGE&VEN_DELL&PROD_PSEUDO_DEVICE&REV_2.34\6&13B8E0A7&0&03F0
> > 6.016: SetupVerifyInfFile failed with error 0x490 for oem9.inf of device
> > USB\VID_045E&PID_028B\5&18F4DAC0&0&6
>
> 2. Another typo or wrong OS
>
> > 6.359: Starting process: d:\d89fbe498f26321605\\wmfdist95.exe /q:a
> > 7.016: Return Code = 2147942593
>
>
> If this was due to an install started by AU or WU I would say that it shows
> that the update package is broken (or perhaps your installer is out of date
> and doesn't know how to disassemble this update correctly.)
>
> Have you tried using the appropriate link in the KB article to download
> the update FOR YOUR OS and install it MANUALLY instead?
>
> Doing that might at least make clearer the severity of the Dell VID symptom
> but if you're lucky might also result in a successful installation of the update
> so AU won't bother notifying you about it any more.
>
>
> Good luck
>
> Robert
> ---
>
>
>
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