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From: Elliott Roper on 7 Jul 2010 05:55
In article <89imjtFc10U1(a)mid.individual.net>, Ian Piper
<ianpiper(a)mac.com> wrote:

<snip>
> We had another phone conversation with a Xerox engineer yesterday - or
> rather my business partner did. The engineer insisted that there is
> nothing wrong with the print head on our printer (while not having
> actually looked at it). Their diagnosis runs more or less as follows:
>
> === suspend disbelief now ===
> The printer uses a reservoir of melted wax that is picked up by the
> print heads to squirt out onto the paper. If you don't print *a lot* of
> copies then this reservoir goes stale and the result is dull colours.
> Since the turnover of print copies is low the wax going to the print
> head is always stale and never gets replaced with fresh, nice coloured
> wax. So the answer is to print *a lot* of highly coloured images.
> === restore normal credibility levels ===

I'm also a low rate user. I can just about believe the stale ink story.
Except mine went bad quite suddenly, and while it was being used at
maximum rate for a long period, printing double sided photo quality for
four hours.

I'll keep it as a casual office printer and overcome a lifetime
prejudice to get a second inkjet for photos.

A replacement 8560 is cheaper than a printhead once it is out of
warranty, and a lot easier to install.

--
To de-mung my e-mail address:- fsnospam$elliott$$
PGP Fingerprint: 1A96 3CF7 637F 896B C810 E199 7E5C A9E4 8E59 E248
From: Bruce Horrocks on 7 Jul 2010 09:10
On 07/07/2010 07:53, Ian Piper wrote:
> === suspend disbelief now ===
> The printer uses a reservoir of melted wax that is picked up by the
> print heads to squirt out onto the paper. If you don't print *a lot* of
> copies then this reservoir goes stale and the result is dull colours.
> Since the turnover of print copies is low the wax going to the print
> head is always stale and never gets replaced with fresh, nice coloured
> wax. So the answer is to print *a lot* of highly coloured images.
> === restore normal credibility levels ===
>
> I don't really buy this personally, though my partner accepted it. If it
> is true then it seems a fundamental design flaw. And if the printer is
> only intended for use in very high-traffic situations then shouldn't
> they mention this as a major proviso in their marketing materials?

If this is true then there should be a *minimum* usage level stated. If
there wasn't then it was mis-represented and so you could sue them.

I'd start a letter to them along the lines... "Thank-you for sending out
your engineer who was able to confirm to me that the advertising and
packaging materials mis-represent the capabilities of the printer...."

--
Bruce Horrocks
Surrey
England
(bruce at scorecrow dot com)
From: Graham J on 7 Jul 2010 09:42

"Bruce Horrocks" <07.013(a)scorecrow.com> wrote in message
news:89jcljFf3cU1(a)mid.individual.net...
> On 07/07/2010 07:53, Ian Piper wrote:
>> === suspend disbelief now ===
>> The printer uses a reservoir of melted wax that is picked up by the
>> print heads to squirt out onto the paper. If you don't print *a lot* of
>> copies then this reservoir goes stale and the result is dull colours.
>> Since the turnover of print copies is low the wax going to the print
>> head is always stale and never gets replaced with fresh, nice coloured
>> wax. So the answer is to print *a lot* of highly coloured images.
>> === restore normal credibility levels ===
>>
>> I don't really buy this personally, though my partner accepted it. If it
>> is true then it seems a fundamental design flaw. And if the printer is
>> only intended for use in very high-traffic situations then shouldn't
>> they mention this as a major proviso in their marketing materials?
>
> If this is true then there should be a *minimum* usage level stated. If
> there wasn't then it was mis-represented and so you could sue them.
>
> I'd start a letter to them along the lines... "Thank-you for sending out
> your engineer who was able to confirm to me that the advertising and
> packaging materials mis-represent the capabilities of the printer...."

I had a problem with an HP printer, very lightly used, and a month out of
warranty. I wrote to the UK managing director on similar lines.

Somebody very polite from the MD's office rang back very promptly; but
essentially said "tough!".

So I'm never going to buy or recommend an HP printer again. Sounds like I
should add Xerox to the black list.

--
Graham J


From: Chris Ridd on 7 Jul 2010 10:33
On 2010-07-07 14:42:48 +0100, Graham J said:

> I had a problem with an HP printer, very lightly used, and a month out
> of warranty. I wrote to the UK managing director on similar lines.
> Somebody very polite from the MD's office rang back very promptly; but
> essentially said "tough!".
> So I'm never going to buy or recommend an HP printer again. Sounds
> like I should add Xerox to the black list.

Do you mean the slightly dull grey list?
--
Chris

From: Elliott Roper on 7 Jul 2010 10:55
In article <89jhh7FcjtU1(a)mid.individual.net>, Chris Ridd
<chrisridd(a)mac.com> wrote:

> On 2010-07-07 14:42:48 +0100, Graham J said:
>
> > I had a problem with an HP printer, very lightly used, and a month out
> > of warranty. I wrote to the UK managing director on similar lines.
> > Somebody very polite from the MD's office rang back very promptly; but
> > essentially said "tough!".
> > So I'm never going to buy or recommend an HP printer again. Sounds
> > like I should add Xerox to the black list.
>
> Do you mean the slightly dull grey list?

Black is fine, the others make you see brown.

--
To de-mung my e-mail address:- fsnospam$elliott$$
PGP Fingerprint: 1A96 3CF7 637F 896B C810 E199 7E5C A9E4 8E59 E248
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