What program is trying to access e-mail address information stored in outlook?
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From: Brian Cryer on 4 May 2010 05:33 I have one user (Vista Business, Outlook 2007 connected to Exchange 2003) who has today started to see a pop-up from Outlook saying: "A program is trying to access e-mail address information stored in Outlook. If this is unexpected, click Deny and verify your antivirus software is up-to-date." Anti-virus (McAfee) is up todate, and I'm doing a scan now and afterwards will do a separate scan for malware. This user tells me that he hasn't knowingly installed anything recently. My question is: is there any way to determine what the program is which is trying to access e-mail address information stored in outlook? If I could determine what the program was then I'm sure it would be obvious what to do next. Any ideas? TIA. -- Brian Cryer www.cryer.co.uk/brian
From: Brian Tillman [MVP-Outlook] on 4 May 2010 07:57 "Brian Cryer" <not.here(a)localhost> wrote in message news:OJlONz26KHA.4508(a)TK2MSFTNGP06.phx.gbl... >I have one user (Vista Business, Outlook 2007 connected to Exchange 2003) who >has today started to see a pop-up from Outlook saying: > > "A program is trying to access e-mail address information stored in > Outlook. If this is unexpected, click Deny and verify your antivirus > software is up-to-date." > > Anti-virus (McAfee) is up todate, and I'm doing a scan now and afterwards > will do a separate scan for malware. This user tells me that he hasn't > knowingly installed anything recently. > > My question is: is there any way to determine what the program is which is > trying to access e-mail address information stored in outlook? This is a sign of an add-in that wasn't written correctly. Here are your options with respect to the Outlook Object Model Guard: http://www.outlookcode.com/article.aspx?id=52 This tool, also mentioned on the page I just cited, is supposed to be able to help pinpoint the aapplication: http://www.mapilab.com/outlook/security/ -- Brian Tillman [MVP-Outlook]
From: Brian Cryer on 4 May 2010 09:45 "Brian Tillman [MVP-Outlook]" <tillman1952(a)yahoo.com> wrote in message news:%23ZomqD46KHA.3656(a)TK2MSFTNGP06.phx.gbl... > "Brian Cryer" <not.here(a)localhost> wrote in message > news:OJlONz26KHA.4508(a)TK2MSFTNGP06.phx.gbl... > >>I have one user (Vista Business, Outlook 2007 connected to Exchange 2003) >>who has today started to see a pop-up from Outlook saying: >> >> "A program is trying to access e-mail address information stored in >> Outlook. If this is unexpected, click Deny and verify your antivirus >> software is up-to-date." >> >> Anti-virus (McAfee) is up todate, and I'm doing a scan now and afterwards >> will do a separate scan for malware. This user tells me that he hasn't >> knowingly installed anything recently. >> >> My question is: is there any way to determine what the program is which >> is trying to access e-mail address information stored in outlook? > > This is a sign of an add-in that wasn't written correctly. Here are your > options with respect to the Outlook Object Model Guard: > http://www.outlookcode.com/article.aspx?id=52 > > This tool, also mentioned on the page I just cited, is supposed to be able > to help pinpoint the aapplication: > http://www.mapilab.com/outlook/security/ Excellent, thank you. A very useful add-on. I now know that its Microsoft Word (wwlib.dll), which it causing this problem. Why its only recently started I don't know, but I can't find anything amis so I'm going to recommend the user allows this and hopefully I won't see it again. Thank you for your help. -- Brian Cryer www.cryer.co.uk/brian
From: Brian Cryer on 4 May 2010 09:58 "Brian Cryer" <not.here(a)localhost> wrote in message news:et8EVA56KHA.3504(a)TK2MSFTNGP05.phx.gbl... > "Brian Tillman [MVP-Outlook]" <tillman1952(a)yahoo.com> wrote in message > news:%23ZomqD46KHA.3656(a)TK2MSFTNGP06.phx.gbl... >> "Brian Cryer" <not.here(a)localhost> wrote in message >> news:OJlONz26KHA.4508(a)TK2MSFTNGP06.phx.gbl... >> >>>I have one user (Vista Business, Outlook 2007 connected to Exchange 2003) >>>who has today started to see a pop-up from Outlook saying: >>> >>> "A program is trying to access e-mail address information stored in >>> Outlook. If this is unexpected, click Deny and verify your antivirus >>> software is up-to-date." >>> >>> Anti-virus (McAfee) is up todate, and I'm doing a scan now and >>> afterwards will do a separate scan for malware. This user tells me that >>> he hasn't knowingly installed anything recently. >>> >>> My question is: is there any way to determine what the program is which >>> is trying to access e-mail address information stored in outlook? >> >> This is a sign of an add-in that wasn't written correctly. Here are your >> options with respect to the Outlook Object Model Guard: >> http://www.outlookcode.com/article.aspx?id=52 >> >> This tool, also mentioned on the page I just cited, is supposed to be >> able to help pinpoint the aapplication: >> http://www.mapilab.com/outlook/security/ > > Excellent, thank you. > A very useful add-on. I now know that its Microsoft Word (wwlib.dll), > which it causing this problem. Why its only recently started I don't know, > but I can't find anything amis so I'm going to recommend the user allows > this and hopefully I won't see it again. > > Thank you for your help. FYI: Turns out this isn't the entire story. There were two other applications which later came to light, one of which was a control the user had added to his side-bar which pulled back and some calendar information. Don't know the name of that, but I'm sure that that applet is the root cause. I've no reason to doubt its okay, its just frustrating that I didn't know about it at the beginning. I wouldn't haev found it without the tool you cited - http://www.mapilab.com/outlook/security/ and I'd recommend it for anyone else trying to troubleshoot this issue. -- Brian Cryer www.cryer.co.uk/brian
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