What to do?
in [Open Office]
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From: Drew Jensen on 31 Jan 2010 23:31 On 1/31/2010 1:01 PM, Harold Fuchs wrote: > I have noticed lately in the users(a)openoffice.org list several questions > from unsubscribed users that people have answered but have failed to > include the questioner's address in the to: or cc: list so the answer > will almost certainly go unseen. > > In the past I have "forwarding to unsubscribed user" but have been > slated for doing so. > > I am not allowed to reply privately because, apparently, that makes me > look like some sort of "official representative" of OOo. > > So, what to do? > > The questions look, superficially, to have been answered so many folk > won't bother further. The needy newbies think the support for their > software is *&%$£, i.e. worth roughly what they paid for it. So OOo gets > a bad reputation among exactly those users we'd like to encourage. > > If I answer myself I'll be accused of duplicating messages, adding > surplus traffic, taking someone else's credit etc. etc. > > So, what to do? > > I'm inclined to go back to "forwarding to unsubscribed user" and ignore > the consequences but ... > > Advice, please. > Hello Harold, It's been a while since we talked, all is going well I hope. You and I have been rather intimate on this subject haven't we. Sounds like you already know what you want to do, which is to ping the OP via the list, yes? Id say just do it then - and offer another suggestion to go with it. You could use a standard response to point them to nabble (or other such archiver) and let them know that the responses to their question will be available via the archives web interface, then mentions the mailing list needing a subscription (fact I would down play that ). I would help put that response template together with you, if you like. Then attach the template text to the bottom of the first response to ther question on the list, the one you are going to bounce back to the list with the OP CC'd. The decision to take non subscribed posts was not in your hands - it must have assumed someone would do this - and you have been doing it quite regularly for a good while. If it were me I would do this only the one time for an OP, to mitigate the overload of mails on the list. But at this point, today, it's that or nothing given that you have been asked not to do it off list. (*unless* some automated response mechanism, similar to what TerryE setup at the forums for non subscribed emails perhaps, has been stood up that I haven't heard of and that might be cause I know there was individual initiative going in that regards but no idea where that is it) Anyway, that is my (current :>) ) .02 on the subject. Best wishes, Drew --------------------------------------------------------------------- To unsubscribe, e-mail: discuss-unsubscribe(a)openoffice.org For additional commands, e-mail: discuss-help(a)openoffice.org
From: "M. Fioretti" on 1 Feb 2010 00:37 On Sun, Jan 31, 2010 18:01:16 PM +0000, Harold Fuchs (fuchs.harold(a)googlemail.com) wrote: > In the past I have "forwarding to unsubscribed user" but have been > slated for doing so. And every time you, and others doing the same before you, were given tons of patiently explained reasons why it was and will always be a <words-really-fail-here> idea. Besides, about 20 days ago I and Barbara D., after an initial misunderstanding, had agreed here on this list that Barbara's attitude and strategy seemed very promising (and/because it did NOT include bothering subscribers to death with <words-really-fail-here> "forwarding to unsubscribed user" messages). Now, Harold, I do NOT want to repeat again in full detail why this: > I'm inclined to go back to "forwarding to unsubscribed user" and is a really <words-really-fail-here> idea, but you raised what is (for me at least) a NEW issue and I would sincerely appreciate an explanation, so here's a question and PLEASE let's stick to it. You wrote: > I am not allowed to reply privately because, apparently, that makes > me look like some sort of "official representative" of OOo. I admit I had missed this before and it really puzzles me. May I ask when/where/how you were told that you can't do that, and by whom? Marco -- Enough with this "Free Software is communist" myth! Please! http://stop.zona-m.net/it/node/87 --------------------------------------------------------------------- To unsubscribe, e-mail: discuss-unsubscribe(a)openoffice.org For additional commands, e-mail: discuss-help(a)openoffice.org
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