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From: JoeC on 4 Jul 2010 16:46
Hi,

My WinXP CD is Damaged. I cannot find the ISO image on microsoft's download
site. Don't know what to do now -- there are a couple of Torrents on line
but some of them actually block the content due to the copyrights holder (by
Microsoft). What does Microsoft expect someone to do in this situation? I
have a legal copy of XP and thus there should be some way for me to legally
obtain a copy of the media.

thanks,
-Joe
From: PA Bear [MS MVP] on 4 Jul 2010 16:53
Was WinXP presinstalled on the computer when you bought it or did you
purchase a full-retail version of WinXP & install it yourself?

If the latter, see...

How to replace Microsoft software or hardware, order service packs, and
replace product manuals:
http://support.microsoft.com/kb/326246
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

JoeC wrote:
> My WinXP CD is Damaged. I cannot find the ISO image on microsoft's
> download
> site. Don't know what to do now -- there are a couple of Torrents on line
> but some of them actually block the content due to the copyrights holder
> (by
> Microsoft). What does Microsoft expect someone to do in this situation?
> I
> have a legal copy of XP and thus there should be some way for me to
> legally
> obtain a copy of the media.

From: Bruce Chambers on 4 Jul 2010 17:14
JoeC wrote:
> Hi,
>
> My WinXP CD is Damaged. I cannot find the ISO image on microsoft's download
> site.


No, of course not. There is no legitimate place from which to download it.


> Don't know what to do now -- there are a couple of Torrents on line
> but some of them actually block the content due to the copyrights holder (by
> Microsoft).


As well they should. Anything obtained via illicit download sites is
likely to be tainted with malware, anyway.


> What does Microsoft expect someone to do in this situation? I
> have a legal copy of XP and thus there should be some way for me to legally
> obtain a copy of the media.
>


If it was a retail license and you have proof of purchase:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246

If it was an OEM license, you'll need to contact the computer's
manufacturer; although very few manufacturers/vendors keep records of
the Product Keys they've sold, it's worth a try before you have to buy a
new license.


--

Bruce Chambers

Help us help you:
http://www.catb.org/~esr/faqs/smart-questions.html

http://support.microsoft.com/default.aspx/kb/555375

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot
From: VanguardLH on 4 Jul 2010 20:40
JoeC wrote:

> My WinXP CD is Damaged.

You'll have to replace it. Whether you go to the computer maker or
Microsoft depends on whether or not you got an OEM or retail version.
If OEM then Microsoft can't help. You go to the OEM for replacement.

> I cannot find the ISO image on microsoft's download site.

You thought Microsoft was now giving away Windows XP?

> Don't know what to do now -- there are a couple of Torrents on line
> but some of them actually block the content due to the copyrights
> holder (by Microsoft).

So apparently those torrents aren't into pirating, either. Of course,
who knows who built the source file(s) so what you get via torrents is
whatever someone decided to build and give you. And Microsoft isn't
putting anything on any torrent server.

> What does Microsoft expect someone to do in this situation?

Obtain (perhaps purchase) the replacement installation media. If OEM,
go talk to whomever you purchased the computer. If retail, call
Microsoft (just follow the "Contact Us" link on their home page). You
will still get stuck with the handling and shipping charges to obtain
the replacement media.

What do you do with your burned up television when there is a fire?
You need insurance to replace the TV or dole out the money yourself for
a new one. If you burn up, eat, drive over, let the dog chew it up,
use a shotgun with the disc as skeet, lose the computer goodies in a
divorce, or however you destroy or lose the install CD, it's up to you
to obtain the replacement media.

> I have a legal copy of XP

No. You have a *license* to use Windows XP. The license doesn't
guarantee a lifetime supply of replacement installation media. If OEM,
go ask your computer maker. If retail, call Microsoft. Have your
credit card ready in either case.

> and thus there should be some way for me to legally obtain a copy of
> the media.

Yep, there is. Buy the replacement installation media (CD,
handling/packaging, shipping).
From: Peter Foldes on 4 Jul 2010 21:14
Joe

You can always buy a subscription to MSDN or TechNet or try the following below

http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

"JoeC" <JoeC(a)discussions.microsoft.com> wrote in message
news:FCDCD4B9-3CD1-432D-A454-27C7D7709EF3(a)microsoft.com...
> Hi,
>
> My WinXP CD is Damaged. I cannot find the ISO image on microsoft's download
> site. Don't know what to do now -- there are a couple of Torrents on line
> but some of them actually block the content due to the copyrights holder (by
> Microsoft). What does Microsoft expect someone to do in this situation? I
> have a legal copy of XP and thus there should be some way for me to legally
> obtain a copy of the media.
>
> thanks,
> -Joe

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