Why won't Internet Explorer open?
in [Windows XP]
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From: John Smith on 17 Jul 2010 11:26 Any help appreciated.. Friend's pc for unknown reason decided to stop loading IE. He has IE7 I think..certainly not 8 anyway. Its been ok or a couple years without a hitch until last evening. He can use e-mail via outlook express and was able to download latest update to his virus software but when clicking to open IE he is presented with a virtual white screen, a slot at the top where an address would be located but it won't allow typing in eg http://www. etc. Any ideas? Thanks.
From: Booli on 17 Jul 2010 11:42 On Jul 17, 9:26 pm, "John Smith" <JohnSm...(a)nospam.com> wrote: > Any help appreciated.. > Friend's pc for unknown reason decided to stop loading IE. He has IE7 I > think..certainly not 8 anyway. Its been ok or a couple years without a hitch > until last evening. > He can use e-mail via outlook express and was able to download latest update > to his virus software but when clicking to open IE he is presented with a > virtual white screen, a slot at the top where an address would be located > but it won't allow typing in eghttp://www. etc. > Any ideas? Thanks. Try to get download Internet offline installer(Setup) form another pc & Install in your pc. Try this link http://download.microsoft.com/download/F/A/8/FA841CBF-D01D-4552-9615-4A6C89C5242D/BOIE8_MSCOM_XP.EXE Booli
From: PA Bear [MS MVP] on 17 Jul 2010 15:11 There is a very good chance that you are seeing the effects of a hijackware infection! NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. A Repair Install will NOT help! Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware. https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 Also available via the Consumer Security Support home page: https://consumersecuritysupport.microsoft.com/ Otherwise... 1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx NB: Run the FULL scan, not the QUICK scan! You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it. 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm 2b. Vista or Win7=> Run this scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm 3. Now post the requested logs in an appropriate forum for assistance by an expert in such matters. DO NOT SKIP THIS STEP!! I can recommend the expert assistance offered in these forums: http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, and http://aumha.net/viewforum.php?f=30 If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. John Smith wrote: > Any help appreciated.. > Friend's pc for unknown reason decided to stop loading IE. He has IE7 I > think..certainly not 8 anyway. Its been ok or a couple years without a > hitch > until last evening. > He can use e-mail via outlook express and was able to download latest > update > to his virus software but when clicking to open IE he is presented with a > virtual white screen, a slot at the top where an address would be located > but it won't allow typing in eg http://www. etc. > Any ideas? Thanks.
From: John Smith on 18 Jul 2010 08:03 "PA Bear [MS MVP]" wrote in message news:ONmByTeJLHA.3656(a)TK2MSFTNGP05.phx.gbl... There is a very good chance that you are seeing the effects of a hijackware infection! NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. A Repair Install will NOT help! Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware. https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 Also available via the Consumer Security Support home page: https://consumersecuritysupport.microsoft.com/ Otherwise... 1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx NB: Run the FULL scan, not the QUICK scan! You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it. 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm 2b. Vista or Win7=> Run this scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm 3. Now post the requested logs in an appropriate forum for assistance by an expert in such matters. DO NOT SKIP THIS STEP!! I can recommend the expert assistance offered in these forums: http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, and http://aumha.net/viewforum.php?f=30 If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. John Smith wrote: > Any help appreciated.. > Friend's pc for unknown reason decided to stop loading IE. He has IE7 I > think..certainly not 8 anyway. Its been ok or a couple years without a > hitch > until last evening. > He can use e-mail via outlook express and was able to download latest > update > to his virus software but when clicking to open IE he is presented with a > virtual white screen, a slot at the top where an address would be located > but it won't allow typing in eg http://www. etc. > Any ideas? Thanks. ---------------- He did a full scan all ok. Thanks all..friend got all fixed via friendly on-line Microsoft people. Cheers.
From: John Smith on 22 Jul 2010 15:05 "John Smith" wrote in message news:#g#I8EnJLHA.4120(a)TK2MSFTNGP02.phx.gbl... "PA Bear [MS MVP]" wrote in message news:ONmByTeJLHA.3656(a)TK2MSFTNGP05.phx.gbl... There is a very good chance that you are seeing the effects of a hijackware infection! NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. A Repair Install will NOT help! Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware. https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 Also available via the Consumer Security Support home page: https://consumersecuritysupport.microsoft.com/ Otherwise... 1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx NB: Run the FULL scan, not the QUICK scan! You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it. 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm 2b. Vista or Win7=> Run this scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm 3. Now post the requested logs in an appropriate forum for assistance by an expert in such matters. DO NOT SKIP THIS STEP!! I can recommend the expert assistance offered in these forums: http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, and http://aumha.net/viewforum.php?f=30 If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. John Smith wrote: > Any help appreciated.. > Friend's pc for unknown reason decided to stop loading IE. He has IE7 I > think..certainly not 8 anyway. Its been ok or a couple years without a > hitch > until last evening. > He can use e-mail via outlook express and was able to download latest > update > to his virus software but when clicking to open IE he is presented with a > virtual white screen, a slot at the top where an address would be located > but it won't allow typing in eg http://www. etc. > Any ideas? Thanks. ---------------- He did a full scan all ok. Thanks all..friend got all fixed via friendly on-line Microsoft people. Cheers. =================== he did a full scan... he did...
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