WinXP Professional -Shutdown
in [Windows XP]
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From: AAH on 21 Jun 2010 18:43 When I click the "Turn Off" window restarts. Can this command be corrected to shutdown the windows and ultimately the computer. This was working ok before. I tried to correct it by system restore but it failed saying that window did not shutdown properly. I also tried the "Last good config..." but did not correct it. Any help would be appreciated.
From: Rey Santos on 21 Jun 2010 21:21 In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. If that fatal error only occurs when you're shutting down, the system reboots automatically. If you haven't changed any of the system failure settings, you should be able to see the error by looking in the Event Log. But a better long-term solution is to turn off the automatic reboot so you can actually see the error when it happens. Windows XP Shut Down and Automatic Reboot Problems http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/russel_02may13.mspx -- Rey "AAH" wrote: > When I click the "Turn Off" window restarts. > Can this command be corrected to shutdown > the windows and ultimately the computer. > > This was working ok before. I tried to correct > it by system restore but it failed saying that > window did not shutdown properly. I also tried the "Last good config..." but > did not > correct it. > Any help would be appreciated. > > > . >
From: AAH on 22 Jun 2010 01:46 Rey Thanks for your response. The message on the screen came up "Stop: c000021a {Fatal syystem error} The article refers to Roxio Easy Cd Creator 5. This software is not installed on this computer. Can you help about the Fatal System Error? "Rey Santos" <ReySantos(a)discussions.microsoft.com> wrote in message news:299055C2-2681-4312-9287-ACAE8E16DDBE(a)microsoft.com... In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. If that fatal error only occurs when you're shutting down, the system reboots automatically. If you haven't changed any of the system failure settings, you should be able to see the error by looking in the Event Log. But a better long-term solution is to turn off the automatic reboot so you can actually see the error when it happens. Windows XP Shut Down and Automatic Reboot Problems http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/russel_02may13.mspx -- Rey "AAH" wrote: > When I click the "Turn Off" window restarts. > Can this command be corrected to shutdown > the windows and ultimately the computer. > > This was working ok before. I tried to correct > it by system restore but it failed saying that > window did not shutdown properly. I also tried the "Last good config..." but > did not > correct it. > Any help would be appreciated. > > > . >
From: Paul on 22 Jun 2010 03:40 AAH wrote: > Rey > > Thanks for your response. > > The message on the screen came up > > "Stop: c000021a {Fatal syystem error} > > The article refers to Roxio Easy Cd Creator 5. > This software is not installed on this computer. > Can you help about the Fatal System Error? It can also be caused by malware. You can see in this thread, the person being helped, has multiple symptoms, only one of which is getting c000021a on shutdown. (You don't just copy what they're doing in threads like this, because the response from the helper, is customized for just the person being helped.) http://www.bleepingcomputer.com/forums/topic85810.html Perhaps you could attempt to scan the computer with something. This page has an entry for 0xC000021A, which shows you the reason it could happen, but this won't address how many pieces of malware that could be tipping over the system in the same way. http://aumha.org/a/stop.htm It's possible to do offline scans of the OS, using things like the Kaspersky rescue CD. As long as your computer has an Internet connection that support DHCP (like my ADSL modem), when the scanner CD boots, it should be able to connect to the web site and get virus updates. Then it can be used to scan your computer. The tool will normally attempt to update the database, within about 30 seconds after the OS on the CD is booted. http://devbuilds.kaspersky-labs.com/devbuilds/RescueDisk/ 120,985,600 bytes http://devbuilds.kaspersky-labs.com/devbuilds/RescueDisk10/ 208,261,120 bytes Since these downloads are ISO9660 format, you use a tool like Nero, ImgBurn, or CDburnerXP. The tool needs to know you want it to parse the ISO file, and make a bootable CD from it. http://en.wikipedia.org/wiki/List_of_optical_disc_authoring_software When you burn the first download to a CD using something like Nero or ImgBurn, and boot the CD, the virus update will be somewhere around a 70MB download. If you download the latest CD, the CD download itself is larger, but the virus database update is about 7MB right now. I just tried out the RescueDisk10 in a virtual machine, and the scan is just as slow as the previous one. (The OS on the CD is Gentoo, so it is Linux based.) The RescueDisk10 supports a text screen mode, for times when the graphics aren't working (like in my virtual machine window - a real PC should work better - I try to test in a VM first). The older CD doesn't have as many modes, but I've used the older one several times to scan my system. I used to have a Kaspersky subscription, and at least its initial disinfection of my system was pretty impressive. But the subscription version was so annoying, I didn't subscribe the next year (almost as bad as UAC). The computer had become "Kaspersky's machine" rather than "my machine". Since this is an offline scanner, it isn't quite the same thing, but at least it might tell you if there is malware present. Paul > > > > "Rey Santos" <ReySantos(a)discussions.microsoft.com> wrote in message > news:299055C2-2681-4312-9287-ACAE8E16DDBE(a)microsoft.com... > In Windows XP, the default setting is for the computer to reboot > automatically when a fatal error occurs. If that fatal error only occurs > when > you're shutting down, the system reboots automatically. > If you haven't changed any of the system failure settings, you should be > able to see the error by looking in the Event Log. But a better long-term > solution is to turn off the automatic reboot so you can actually see the > error when it happens. > > Windows XP Shut Down and Automatic Reboot Problems > http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/russel_02may13.mspx
From: Rey Santos on 22 Jun 2010 21:15 First try the The Last Known Good Configuration: 1. Start your computer. 2. When you see the "Please select the operating system to start" message, press the F8 key. 3. When the Windows Advanced Options menu appears, use the ARROW keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER. If that failed, examine a couple of the latest dump files located in c:\windows\minidump\Mini<date>-01.dmp , see this: How to read the small memory dump files that Windows creates for debugging http://support.microsoft.com/kb/315263 Under "Tools to read the small memory dump file" go to "Install debugging tools" Under "Open the dump file" (connected to the internet) 3. To load the dump file into a debugger... at the command prompt type: windbg -y srv*c:\symbols*http://msdl.microsoft.com/download/symbols -i c:\windows\i386 -z c:\windows\minidump\Mini<date>-01.dmp The Command - Dump window will open Note the heading "Probably caused by:" Now click the blue !analyze -v Note the headings "MODULE_NAME and IMAGE_NAME (scroll down) The 3 headings noted should have similar entries indicating the problem file. Google for that file to see which program or driver it belongs, then you may try to uninstall and reinstall that program or driver for possible file corruption or simply uninstall for incompatibility. Good luck. -- Rey "AAH" wrote: > Rey > > Thanks for your response. > > The message on the screen came up > > "Stop: c000021a {Fatal syystem error} > > The article refers to Roxio Easy Cd Creator 5. > This software is not installed on this computer. > Can you help about the Fatal System Error? > > > > "Rey Santos" <ReySantos(a)discussions.microsoft.com> wrote in message > news:299055C2-2681-4312-9287-ACAE8E16DDBE(a)microsoft.com... > In Windows XP, the default setting is for the computer to reboot > automatically when a fatal error occurs. If that fatal error only occurs > when > you're shutting down, the system reboots automatically. > If you haven't changed any of the system failure settings, you should be > able to see the error by looking in the Event Log. But a better long-term > solution is to turn off the automatic reboot so you can actually see the > error when it happens. > > Windows XP Shut Down and Automatic Reboot Problems > http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/russel_02may13.mspx > -- > Rey > > > "AAH" wrote: > > > When I click the "Turn Off" window restarts. > > Can this command be corrected to shutdown > > the windows and ultimately the computer. > > > > This was working ok before. I tried to correct > > it by system restore but it failed saying that > > window did not shutdown properly. I also tried the "Last good config..." > but > > did not > > correct it. > > Any help would be appreciated. > > > > > > . > > > > > . >
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