Windows 7 & HP ProtectTools
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From: JACK on 31 Dec 2009 05:10 I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade to Windows 7 but the laptop came preinstalled with HP ProtectTools Security Manager. Windows 7 upgrade can't go ahead with that installed but there seems absolutely no way of uninstalling the damn thing. If I try to uninstall it from add/remove progs it states "The application cannot be removed. The following applications must be removed first - BIOS configuration for HP ProtectTools and File Santizer for HP ProtectTools uninstall string." I've tried using Windows Install Clean Up and the programs don't even show up on that. I've contacted HP and they say "The correct method of uninstalling HP Protect tools is to uninstall the following components in the given order if they exist: 1. Credential Manager for HP ProtectTools 2. Java Card Security for HP ProtectTools 4. 3. Drive Encryption for HP ProtectTools 5. Smartcard security for HP ProtectTools 6. Embedded Security for HP ProtectTools 7. BIOS Security for HP ProtectTools 8. HP ProtectTools Security Manager" As the components do not exist, the only way is to perform a clean install rather than upgrade to Windows 7." I really really don't want to do a clean install. It's taken me 12 months to get these laptop programs the way I want them and I don't want to have to start all over again. Surely I can't be the only one with this problem? Anyone any suggestions? Thanks
From: Pen on 31 Dec 2009 15:45 On 12/31/2009 5:10 AM, JACK wrote: > > I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade > to Windows 7 but the laptop came preinstalled with HP ProtectTools > Security Manager. Windows 7 upgrade can't go ahead with that installed > but there seems absolutely no way of uninstalling the damn thing. If I > try to uninstall it from add/remove progs it states "The application > cannot be removed. The following applications must be removed first - > BIOS configuration for HP ProtectTools and File Santizer for HP > ProtectTools uninstall string." > I've tried using Windows Install Clean Up and the programs don't even > show up on that. > I've contacted HP and they say > "The correct method of uninstalling HP Protect tools is to uninstall the > following components in the given order if they exist: > > 1. Credential Manager for HP ProtectTools > 2. Java Card Security for HP ProtectTools > 4. 3. Drive Encryption for HP ProtectTools > 5. Smartcard security for HP ProtectTools > 6. Embedded Security for HP ProtectTools > 7. BIOS Security for HP ProtectTools > 8. HP ProtectTools Security Manager" > > As the components do not exist, the only way is to perform a clean > install rather than upgrade to Windows 7." > I really really don't want to do a clean install. It's taken me 12 > months to get these laptop programs the way I want them and I don't want > to have to start all over again. > Surely I can't be the only one with this problem? Anyone any suggestions? > Thanks > I found the following, scroll down to the last post about stopping the service involved. Should let you uninstall it if the services are not running. http://h30434.www3.hp.com/t5/Operating-systems-and-software/Removing-HP-ProtectTools/m-p/81000
From: Father Justin on 2 Jan 2010 17:42
On 12/31/09 5:10 AM, JACK wrote: > > I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade > to Windows 7 but the laptop came preinstalled with HP ProtectTools > Security Manager. Windows 7 upgrade can't go ahead with that installed > but there seems absolutely no way of uninstalling the damn thing. If I > try to uninstall it from add/remove progs it states "The application > cannot be removed. The following applications must be removed first - > BIOS configuration for HP ProtectTools and File Santizer for HP > ProtectTools uninstall string." > I've tried using Windows Install Clean Up and the programs don't even > show up on that. > I've contacted HP and they say > "The correct method of uninstalling HP Protect tools is to uninstall the > following components in the given order if they exist: > > 1. Credential Manager for HP ProtectTools > 2. Java Card Security for HP ProtectTools > 4. 3. Drive Encryption for HP ProtectTools > 5. Smartcard security for HP ProtectTools > 6. Embedded Security for HP ProtectTools > 7. BIOS Security for HP ProtectTools > 8. HP ProtectTools Security Manager" > > As the components do not exist, the only way is to perform a clean > install rather than upgrade to Windows 7." > I really really don't want to do a clean install. It's taken me 12 > months to get these laptop programs the way I want them and I don't want > to have to start all over again. > Surely I can't be the only one with this problem? Anyone any suggestions? > Thanks > Before you do anything, go through the routine and make the restore DVDs. There should be an app that does exactly that provided by HP. Ideally it should have been done when you first powered on the machine but not everyone has DVD-Rs laying around. -- http://www.vatican.va |