Prev: Error 0x80072EE7 in "Windows Update.log"
Next: Windows Installer 3.1 update will not come in.
From: W S on 19 May 2005 05:46
MowGreen,
Tried this and it did properly install the update, but I couldn't load
Windows after. I restored to an earlier point. Am I supposed to replace the
files after restart or before? My error's a bit different. It saysit can't
access/no permission for files, including:
C:\WINDOWS\$MSI31Uninstall_KB893803v2$.
The error in the WindowsUpdate log is: 0x8024000b


"MowGreen [MVP]" <mowgreen(a)nowandzen.com> wrote in message
news:%23G4LMTAXFHA.3280(a)TK2MSFTNGP09.phx.gbl...
> Is any version of the Windows Installer listed in Add/Remove Programs in
> the Control Panel ? Was the installed antivirus program running during the
> attempted install and, if it was, which one is it ?
>
> Could you please try this ? : Show hidden files, folders, and system files
> http://www.xtra.co.nz/help/0,,4155-1916458,00.html
> Right click a blank area on the Desktop, select New, Folder. Name it
> Install. Now navigate to the WINDOWS\Installer folder. On the Menu bar
> click Edit, Select All. Left click and hold the click on one of the
> objects in the right frame and drag them to the Install folder. Let go of
> the mouse to drop the files.
>
> Now trying running WindowsInstaller-KB893803-v2-x86.exe. Whether it
> installs successfully or not, move the files back to their original
> location afterwards. Delete the empty Install folder on the Desktop.
>
> MowGreen [MVP 2004-2005]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> jan07 wrote:
>
>> I tried to download/install Windows Installer 3.1 (v2) [kb893803] as the
>> update notification told me. No success. I downloaded
>> WindowsInstaller-KB893803-v2-x86.exe to perform a local install; ended up
>> with 3 error messages:
>> 1: The system cannot find the file specified. 2: KB893803v2 installation
>> did not complete. Select 'OK' to undo the changes that have been made. 3:
>> KB893803v2 installation did not complete. Windows Installer has been
>> partially updated and may not work properly.
>> Then (without notification) system reboot.
>>
>> My msi.dll is 3.1.4000.1823.
>>


From: MowGreen [MVP] on 19 May 2005 13:33
Ah ha ... >> The problem seems to be caused by ProcessGuard;

Thanks for the information. Kapersky was slow to load because it was
looking for the files in their original location. It adds an Alternate
Data Stream to them. I wasn't aware that it was installed.
The reason I requested you move the files out of the Installer folder is
that sometimes they become corrupted and interfere with newer installs
or the Installer folder becomes filled up.
Actually, they are no longer needed after the install of software.

Glad to see that that the Installer was installed, though. Nice work !

MowGreen [MVP 2004-2005]
===============
*-343-* FDNY
Never Forgotten
===============

jan07 wrote:
> CP Add/Remove; listed "Windows Installer 3.1 (KB893803)"
> Firewall; ZA Pro 5.5.094 was running. The problem seems to be caused by
> ProcessGuard; I permitted the Windows Installer to start, but I didn't notice
> the PG was blocking installation of drivers/services. I tried to allow
> "driver/services" and then "Learning mode" without success; the problem seems
> to be that the installer is unpacked to a new random folder at each start-up.
>
> I disabled PG protection and the installation of Windows Installer 3.1 (v2)
> was completed successfully. I now have msi.dll v3.1.4000.2435 in the System32
> folder.
>
> (I didn't understand why I should move WINDOWS\Installer to Desktop\ÃŒnstall;
> it caused Kaspersky AV to work hard on reboot (real-time protection enabled).
> The folder is now moved back.)
>
> Thanks for your help.
>
>
> "MowGreen [MVP]" wrote:
>
>
>>Is any version of the Windows Installer listed in Add/Remove Programs in
>>the Control Panel ? Was the installed antivirus program running during
>>the attempted install and, if it was, which one is it ?
>>
>>Could you please try this ? : Show hidden files, folders, and system files
>>http://www.xtra.co.nz/help/0,,4155-1916458,00.html
>>Right click a blank area on the Desktop, select New, Folder. Name it
>>Install. Now navigate to the WINDOWS\Installer folder. On the Menu bar
>>click Edit, Select All. Left click and hold the click on one of the
>>objects in the right frame and drag them to the Install folder. Let go
>>of the mouse to drop the files.
>>
>>Now trying running WindowsInstaller-KB893803-v2-x86.exe. Whether it
>>installs successfully or not, move the files back to their original
>>location afterwards. Delete the empty Install folder on the Desktop.
>>
>>MowGreen [MVP 2004-2005]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>jan07 wrote:
>>
>>
>>>I tried to download/install Windows Installer 3.1 (v2) [kb893803] as the
>>>update notification told me. No success. I downloaded
>>>WindowsInstaller-KB893803-v2-x86.exe to perform a local install; ended up
>>>with 3 error messages:
>>>1: The system cannot find the file specified. 2: KB893803v2 installation did
>>>not complete. Select 'OK' to undo the changes that have been made. 3:
>>>KB893803v2 installation did not complete. Windows Installer has been
>>>partially updated and may not work properly.
>>>Then (without notification) system reboot.
>>>
>>>My msi.dll is 3.1.4000.1823.
>>>
>>
From: MowGreen [MVP] on 19 May 2005 13:36
W S,

It installed and then would not reboot ? Do the same as before and then
move the files back before rebooting.
Just searched this newsgroup and the only post related to this error
code, 0x8024000b, was posted by you today.
Did you see the post by jan07 ? A 3rd party software that guards system
processes is what prevented the install of Windows Installer.

MowGreen [MVP 2004-2005]
===============
*-343-* FDNY
Never Forgotten
===============


W S wrote:

> MowGreen,
> Tried this and it did properly install the update, but I couldn't load
> Windows after. I restored to an earlier point. Am I supposed to replace the
> files after restart or before? My error's a bit different. It saysit can't
> access/no permission for files, including:
> C:\WINDOWS\$MSI31Uninstall_KB893803v2$.
> The error in the WindowsUpdate log is: 0x8024000b
>
>
> "MowGreen [MVP]" <mowgreen(a)nowandzen.com> wrote in message
> news:%23G4LMTAXFHA.3280(a)TK2MSFTNGP09.phx.gbl...
>
>>Is any version of the Windows Installer listed in Add/Remove Programs in
>>the Control Panel ? Was the installed antivirus program running during the
>>attempted install and, if it was, which one is it ?
>>
>>Could you please try this ? : Show hidden files, folders, and system files
>>http://www.xtra.co.nz/help/0,,4155-1916458,00.html
>>Right click a blank area on the Desktop, select New, Folder. Name it
>>Install. Now navigate to the WINDOWS\Installer folder. On the Menu bar
>>click Edit, Select All. Left click and hold the click on one of the
>>objects in the right frame and drag them to the Install folder. Let go of
>>the mouse to drop the files.
>>
>>Now trying running WindowsInstaller-KB893803-v2-x86.exe. Whether it
>>installs successfully or not, move the files back to their original
>>location afterwards. Delete the empty Install folder on the Desktop.
>>
>>MowGreen [MVP 2004-2005]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>jan07 wrote:
>>
>>
>>>I tried to download/install Windows Installer 3.1 (v2) [kb893803] as the
>>>update notification told me. No success. I downloaded
>>>WindowsInstaller-KB893803-v2-x86.exe to perform a local install; ended up
>>>with 3 error messages:
>>>1: The system cannot find the file specified. 2: KB893803v2 installation
>>>did not complete. Select 'OK' to undo the changes that have been made. 3:
>>>KB893803v2 installation did not complete. Windows Installer has been
>>>partially updated and may not work properly.
>>>Then (without notification) system reboot.
>>>
>>>My msi.dll is 3.1.4000.1823.
>>>
>
>
>
From: W S on 19 May 2005 15:13
Actually, I did move the files back before rebooting, and then it wouldn't
load windows. Should I try rebooting first? I'm not running ProcessGuard.
And as I said, my error message was a bit different, about permission, not
file not found.
Thanks,
W.

"MowGreen [MVP]" <mowgreen(a)nowandzen.com> wrote in message
news:ujsi8kJXFHA.228(a)TK2MSFTNGP12.phx.gbl...
>W S,
>
> It installed and then would not reboot ? Do the same as before and then
> move the files back before rebooting.
> Just searched this newsgroup and the only post related to this error code,
> 0x8024000b, was posted by you today.
> Did you see the post by jan07 ? A 3rd party software that guards system
> processes is what prevented the install of Windows Installer.
>
> MowGreen [MVP 2004-2005]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> W S wrote:
>
>> MowGreen,
>> Tried this and it did properly install the update, but I couldn't load
>> Windows after. I restored to an earlier point. Am I supposed to replace
>> the files after restart or before? My error's a bit different. It saysit
>> can't access/no permission for files, including:
>> C:\WINDOWS\$MSI31Uninstall_KB893803v2$.
>> The error in the WindowsUpdate log is: 0x8024000b
>>
>>
>> "MowGreen [MVP]" <mowgreen(a)nowandzen.com> wrote in message
>> news:%23G4LMTAXFHA.3280(a)TK2MSFTNGP09.phx.gbl...
>>
>>>Is any version of the Windows Installer listed in Add/Remove Programs in
>>>the Control Panel ? Was the installed antivirus program running during
>>>the attempted install and, if it was, which one is it ?
>>>
>>>Could you please try this ? : Show hidden files, folders, and system
>>>files
>>>http://www.xtra.co.nz/help/0,,4155-1916458,00.html
>>>Right click a blank area on the Desktop, select New, Folder. Name it
>>>Install. Now navigate to the WINDOWS\Installer folder. On the Menu bar
>>>click Edit, Select All. Left click and hold the click on one of the
>>>objects in the right frame and drag them to the Install folder. Let go of
>>>the mouse to drop the files.
>>>
>>>Now trying running WindowsInstaller-KB893803-v2-x86.exe. Whether it
>>>installs successfully or not, move the files back to their original
>>>location afterwards. Delete the empty Install folder on the Desktop.
>>>
>>>MowGreen [MVP 2004-2005]
>>>===============
>>> *-343-* FDNY
>>>Never Forgotten
>>>===============
>>>
>>>
>>>jan07 wrote:
>>>
>>>
>>>>I tried to download/install Windows Installer 3.1 (v2) [kb893803] as the
>>>>update notification told me. No success. I downloaded
>>>>WindowsInstaller-KB893803-v2-x86.exe to perform a local install; ended
>>>>up with 3 error messages:
>>>>1: The system cannot find the file specified. 2: KB893803v2 installation
>>>>did not complete. Select 'OK' to undo the changes that have been made.
>>>>3: KB893803v2 installation did not complete. Windows Installer has been
>>>>partially updated and may not work properly.
>>>>Then (without notification) system reboot.
>>>>
>>>>My msi.dll is 3.1.4000.1823.
>>>>
>>
>>

From: W S on 20 May 2005 15:49
I've tried and it still doesn't work. No ideas? Here are my specific error messages when I try to install:

KB893803v2 Setup Error
KB893803v2 Setup could not backup registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MSI30-Beta1
to file C:\WINDOWS\$MS131Uninstall_KB893803v2$\reg00003. 5: Access is denied.

KB893803v2 Setup Error
KB893803v2 Setup could not backup registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MSI30-Beta2
to file C:\WINDOWS\$MS131Uninstall_KB893803v2$\reg00004. 5: Access is denied.

KB893803v2 Setup Error
KB893803v2 Setup could not backup registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MSI30-RC1
to file C:\WINDOWS\$MS131Uninstall_KB893803v2$\reg00005. 5: Access is denied.

KB893803v2 Setup Error
KB893803v2 Setup could not backup registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MSI30-RC2
to file C:\WINDOWS\$MS131Uninstall_KB893803v2$\reg00006. 5: Access is denied.

KB893803v2 Setup Error
KB893803v2 Setup could not backup registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB884016
to file C:\WINDOWS\$MS131Uninstall_KB893803v2$\reg00007. 5: Access is denied.

KB893803v2 Setup Error
KB893803v2 Setup could not backup registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MSI30a-KB884016
to file C:\WINDOWS\$MS131Uninstall_KB893803v2$\reg00008. 5: Access is denied.

KB893803v2 Setup Error
KB893803v2 Setup could not backup registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MSI30-KB884016
to file C:\WINDOWS\$MS131Uninstall_KB893803v2$\reg00009. 5: Access is denied.

KB893803v2 Setup Error
KB893803v2 Setup could not backup registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MSI31-Beta
to file C:\WINDOWS\$MS131Uninstall_KB893803v2$\reg00010. 5: Access is denied.

KB893803v2 Setup Error
KB893803v2 Setup could not backup registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MSI31-RC1
to file C:\WINDOWS\$MS131Uninstall_KB893803v2$\reg00011. 5: Access is denied.

KB893803v2 Setup Error
KB893803v2 Setup could not backup registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB893803
to file C:\WINDOWS\$MS131Uninstall_KB893803v2$\reg00012. 5: Access is denied.

The problem is that those registry keys aren't even openable -- they're in the registry, but I get "Cannot open [MSI30-Beta2]: Error while opening key. I'm logged in as Administrator, and I've set parent permissions properly. I can't even view permissions for those keys.

Thanks,

Will Stewart


"MowGreen [MVP]" <mowgreen(a)nowandzen.com> wrote in message news:ujsi8kJXFHA.228(a)TK2MSFTNGP12.phx.gbl...
>W S,
>
> It installed and then would not reboot ? Do the same as before and then
> move the files back before rebooting.
> Just searched this newsgroup and the only post related to this error
> code, 0x8024000b, was posted by you today.
> Did you see the post by jan07 ? A 3rd party software that guards system
> processes is what prevented the install of Windows Installer.
>
> MowGreen [MVP 2004-2005]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> W S wrote:
>
>> MowGreen,
>> Tried this and it did properly install the update, but I couldn't load
>> Windows after. I restored to an earlier point. Am I supposed to replace the
>> files after restart or before? My error's a bit different. It saysit can't
>> access/no permission for files, including:
>> C:\WINDOWS\$MSI31Uninstall_KB893803v2$.
>> The error in the WindowsUpdate log is: 0x8024000b
>>
>>
>> "MowGreen [MVP]" <mowgreen(a)nowandzen.com> wrote in message
>> news:%23G4LMTAXFHA.3280(a)TK2MSFTNGP09.phx.gbl...
>>
>>>Is any version of the Windows Installer listed in Add/Remove Programs in
>>>the Control Panel ? Was the installed antivirus program running during the
>>>attempted install and, if it was, which one is it ?
>>>
>>>Could you please try this ? : Show hidden files, folders, and system files
>>>http://www.xtra.co.nz/help/0,,4155-1916458,00.html
>>>Right click a blank area on the Desktop, select New, Folder. Name it
>>>Install. Now navigate to the WINDOWS\Installer folder. On the Menu bar
>>>click Edit, Select All. Left click and hold the click on one of the
>>>objects in the right frame and drag them to the Install folder. Let go of
>>>the mouse to drop the files.
>>>
>>>Now trying running WindowsInstaller-KB893803-v2-x86.exe. Whether it
>>>installs successfully or not, move the files back to their original
>>>location afterwards. Delete the empty Install folder on the Desktop.
>>>
>>>MowGreen [MVP 2004-2005]
>>>===============
>>> *-343-* FDNY
>>>Never Forgotten
>>>===============
>>>
>>>
>>>jan07 wrote:
>>>
>>>
>>>>I tried to download/install Windows Installer 3.1 (v2) [kb893803] as the
>>>>update notification told me. No success. I downloaded
>>>>WindowsInstaller-KB893803-v2-x86.exe to perform a local install; ended up
>>>>with 3 error messages:
>>>>1: The system cannot find the file specified. 2: KB893803v2 installation
>>>>did not complete. Select 'OK' to undo the changes that have been made. 3:
>>>>KB893803v2 installation did not complete. Windows Installer has been
>>>>partially updated and may not work properly.
>>>>Then (without notification) system reboot.
>>>>
>>>>My msi.dll is 3.1.4000.1823.
>>>>
>>
>>
>>
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