Windows Server 2003 SP2 Fails - 'Access is Denied' (PLEASE HELP)
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From: SteveR on 4 Dec 2007 07:26 Dear Community, I have search high and low for any anwswer to my Windows Server 2003 SP2 upgrade, but I have not been able to find an answer. I am trying to upgrade my server from RTM to SP2. Each time I try to apply SP2 it fails with 'Access is Denied'. Then the system rolls back its changes. I have reviewed the svcpack.log file. Here is a copy of the tail end of the file. 1030.390: Starting process: C:\WINNT\system32\rundll32.exe C:\WINNT\system32\sysdm.cpl,EnableExecuteProtectionSupport 1031.937: Return Code = 0 1031.937: Num Ticks for Copying files : 417797 1031.937: Starting process: C:\WINNT\uddisp.exe install "c:\winnt\softwaredistribution\download\997d565a9b554014a4a76b1acff3b71d\i386\\" 1032.609: Return Code = 0 1032.953: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for ProductInstall.GlobalRegistryChanges.Install error: 0x5 1032.953: INF_REGISTRY Failed 1032.953: DoInstallation:DoRegistryUpdates failed 1053.125: Unregistration of sprecovr successful 1053.359: Access is denied. 31416.718: Message displayed to the user: Access is denied. 31416.718: User Input: OK 31416.734: Service Pack 2 installation did not complete. Select 'OK' to undo the changes that have been made. 31417.390: Message displayed to the user: Service Pack 2 installation did not complete. Select 'OK' to undo the changes that have been made. 31417.390: User Input: OK 31417.390: Starting process: C:\WINNT\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z 31919.500: Software Update Rollback has completed with return code 0xbc2. This rollback requires a reboot. 31919.515: Service Pack 2 installation did not complete. As you can see, it is not very helpful. I then tried modifying the HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\LogLevel entry. I tried changing this value to xFFFF in order to get more versbose information in the setupapi.log file, but nothing help appeared in this file. In fact, prior to starting the SP2 upgrade, the value of LogLevel was xFFFF. After starting the SP2 upgrade, LogLevel was changed to x200000000. This overrides my xFFFF. I am at a loss, any help would be appreciated. Thanks. Steve
From: Jabez Gan [MVP] on 4 Dec 2007 12:16
Hey Steve, Hmm... What permission does the user account has? Have you tried using the built in Administrator account to do the installation? Also try renaming the softwaredistribution folder to softwaredistribution_ and re-run the installer... -- Jabez Gan Microsoft MVP: Windows Server - File Storage "SteveR" <SteveR(a)discussions.microsoft.com> wrote in message news:CC597F90-EC11-47CC-B7F1-974FC077C656(a)microsoft.com... > Dear Community, > > I have search high and low for any anwswer to my Windows Server 2003 SP2 > upgrade, but I have not been able to find an answer. > > I am trying to upgrade my server from RTM to SP2. Each time I try to > apply > SP2 it fails with 'Access is Denied'. Then the system rolls back its > changes. > > I have reviewed the svcpack.log file. Here is a copy of the tail end of > the > file. > > 1030.390: Starting process: C:\WINNT\system32\rundll32.exe > C:\WINNT\system32\sysdm.cpl,EnableExecuteProtectionSupport > 1031.937: Return Code = 0 > 1031.937: Num Ticks for Copying files : 417797 > 1031.937: Starting process: C:\WINNT\uddisp.exe install > "c:\winnt\softwaredistribution\download\997d565a9b554014a4a76b1acff3b71d\i386\\" > 1032.609: Return Code = 0 > 1032.953: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for > ProductInstall.GlobalRegistryChanges.Install error: 0x5 > 1032.953: INF_REGISTRY Failed > 1032.953: DoInstallation:DoRegistryUpdates failed > 1053.125: Unregistration of sprecovr successful > 1053.359: Access is denied. > 31416.718: Message displayed to the user: Access is denied. > 31416.718: User Input: OK > 31416.734: Service Pack 2 installation did not complete. > > Select 'OK' to undo the changes that have been made. > 31417.390: Message displayed to the user: Service Pack 2 installation did > not complete. > > Select 'OK' to undo the changes that have been made. > 31417.390: User Input: OK > 31417.390: Starting process: > C:\WINNT\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z > 31919.500: Software Update Rollback has completed with return code 0xbc2. > This rollback requires a reboot. > 31919.515: Service Pack 2 installation did not complete. > > > As you can see, it is not very helpful. > > I then tried modifying the > HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\LogLevel entry. I > tried > changing this value to xFFFF in order to get more versbose information in > the > setupapi.log file, but nothing help appeared in this file. In fact, prior > to > starting the SP2 upgrade, the value of LogLevel was xFFFF. After starting > the SP2 upgrade, LogLevel was changed to x200000000. This overrides my > xFFFF. > > I am at a loss, any help would be appreciated. > > Thanks. > > Steve > > > |