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From: Rupesh Saxena Rupesh on 2 Feb 2009 06:35
Hi I am getting error in installation of KB958687. It through an error
0xd00e4104 in windowsupdate.log file. Following is the error

C:\WINDOWS\SoftwareDistribution\Download\69afe1d8165c3d0457b922f82dc2c461
(3222159620, 0xc00e4104)
2009-02-02 13:12:50:031 1504 e30 Handler Updateci:
WinSEUpdateHandler::_Unpack:
C:\WINDOWS\SoftwareDistribution\Download\69afe1d8165c3d0457b922f82dc2c461\WindowsXP-KB958687-x86-ENU.exe failed (3222159620)
2009-02-02 13:12:50:031 1504 e30 Handler FATAL: UH: 0xd00e4104: Unpack
failed in CUHWindowsPatchHandler::ValidateAndUnpackPackage
2009-02-02 13:12:50:031 1504 e30 Handler FATAL: UH: 0xd00e4104:
ValidateAndUnpackPackage failed in
CUHWindowsPatchHandler::GetRequiredFilesForSandboxState
2009-02-02 13:12:50:031 1504 e30 Handler FATAL: UH: 0xd00e4104:
GetRequiredFilesForSandboxState failed in
CUHWindowsPatchHandler::GenerateDownloadRequest
2009-02-02 13:12:50:031 1504 e30 DnldMgr FATAL:
DM:CAgentDownloadManager::GenerateAllDownloadRequests:
GenerateDownloadRequest failed with 0xd00e4104.
2009-02-02 13:12:50:031 1504 e30 DnldMgr Error 0xd00e4104 occurred while
downloading update; notifying
From: Engel on 2 Feb 2009 08:55
Hello Ahmed,

Give this a try and see if it solves the problem

<http://support.microsoft.com/kb/836941/en-us>

Good luck
-=-

"Ahmed" wrote:

> hello i am getting error while updating window. error log is also mentioned.
>
> 2009-02-02 01:01:08:906 696 a38 Misc =========== Logging initialized
> (build: 7.2.6001.788, tz: +0500) ===========
> 2009-02-02 01:01:08:906 696 a38 Misc = Process: C:\Program Files\Internet
> Explorer\iexplore.exe
> 2009-02-02 01:01:08:906 696 a38 Misc = Module:
> C:\WINDOWS\system32\wuapi.dll
> 2009-02-02 01:01:08:906 696 a38 COMAPI -------------
> 2009-02-02 01:01:08:906 696 a38 COMAPI -- START -- COMAPI: Search
> [ClientId = WindowsUpdate]
> 2009-02-02 01:01:08:906 696 a38 COMAPI ---------
> 2009-02-02 01:01:08:937 696 a38 COMAPI <<-- SUBMITTED -- COMAPI: Search
> [ClientId = WindowsUpdate]
> 2009-02-02 01:01:08:937 1524 8a0 Agent *************
> 2009-02-02 01:01:08:937 1524 8a0 Agent ** START ** Agent: Finding updates
> [CallerId = WindowsUpdate]
> 2009-02-02 01:01:08:937 1524 8a0 Agent *********
> 2009-02-02 01:01:08:937 1524 8a0 Agent * Online = Yes; Ignore download
> priority = No
> 2009-02-02 01:01:08:937 1524 8a0 Agent * Criteria = "IsInstalled=0 and
> IsHidden=0"
> 2009-02-02 01:01:08:937 1524 8a0 Agent * ServiceID =
> {9482F4B4-E343-43B6-B170-9A65BC822C77}
> 2009-02-02 01:01:08:937 1524 8a0 Agent * Search Scope = {Machine}
> 2009-02-02 01:01:09:625 1524 8a0 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
> 2009-02-02 01:01:09:671 1524 8a0 Misc Microsoft signed: Yes
> 2009-02-02 01:01:10:734 1524 8a0 Misc WARNING: Send failed with hr = 80072f78.
> 2009-02-02 01:01:10:734 1524 8a0 Misc WARNING: SendRequest failed with hr =
> 80072f78. Proxy List used: <SRVLHEISA01.mobilink.net.pk;10.173.48.50:8080>
> Bypass List used : <(null)> Auth Schemes used : <>
> 2009-02-02 01:01:10:734 1524 8a0 Misc WARNING: WinHttp:
> SendRequestUsingProxy failed for
> <http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab>.
> error 0x80072f78
> 2009-02-02 01:01:10:734 1524 8a0 Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f78
> 2009-02-02 01:01:10:734 1524 8a0 Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation failed with 0x80072f78
> 2009-02-02 01:01:10:734 1524 8a0 Misc WARNING: WinHttp:
> ShouldFileBeDownloaded failed with 0x80072f78
> 2009-02-02 01:01:11:765 1524 8a0 Misc WARNING: Send failed with hr = 80072f78.
> 2009-02-02 01:01:11:765 1524 8a0 Misc WARNING: SendRequest failed with hr =
> 80072f78. Proxy List used: <SRVLHEISA01.mobilink.net.pk;10.173.48.50:8080>
> Bypass List used : <(null)> Auth Schemes used : <>
> 2009-02-02 01:01:11:765 1524 8a0 Misc WARNING: WinHttp:
> SendRequestUsingProxy failed for
> <http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab>.
> error 0x80072f78
> 2009-02-02 01:01:11:765 1524 8a0 Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f78
> 2009-02-02 01:01:11:765 1524 8a0 Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation failed with 0x80072f78
> 2009-02-02 01:01:11:765 1524 8a0 Misc WARNING: WinHttp:
> ShouldFileBeDownloaded failed with 0x80072f78
> 2009-02-02 01:01:12:781 1524 8a0 Misc WARNING: Send failed with hr = 80072f78.
> 2009-02-02 01:01:12:781 1524 8a0 Misc WARNING: SendRequest failed with hr =
> 80072f78. Proxy List used: <SRVLHEISA01.mobilink.net.pk;10.173.48.50:8080>
> Bypass List used : <(null)> Auth Schemes used : <>
> 2009-02-02 01:01:12:781 1524 8a0 Misc WARNING: WinHttp:
> SendRequestUsingProxy failed for
> <http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab>.
> error 0x80072f78
> 2009-02-02 01:01:12:781 1524 8a0 Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f78
> 2009-02-02 01:01:12:781 1524 8a0 Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation failed with 0x80072f78
> 2009-02-02 01:01:12:781 1524 8a0 Misc WARNING: WinHttp:
> ShouldFileBeDownloaded failed with 0x80072f78
> 2009-02-02 01:01:13:796 1524 8a0 Misc WARNING: Send failed with hr = 80072f78.
> 2009-02-02 01:01:13:796 1524 8a0 Misc WARNING: SendRequest failed with hr =
> 80072f78. Proxy List used: <SRVLHEISA01.mobilink.net.pk;10.173.48.50:8080>
> Bypass List used : <(null)> Auth Schemes used : <>
> 2009-02-02 01:01:13:796 1524 8a0 Misc WARNING: WinHttp:
> SendRequestUsingProxy failed for
> <http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab>.
> error 0x80072f78
> 2009-02-02 01:01:13:796 1524 8a0 Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f78
> 2009-02-02 01:01:13:796 1524 8a0 Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation failed with 0x80072f78
> 2009-02-02 01:01:13:796 1524 8a0 Misc WARNING: WinHttp:
> ShouldFileBeDownloaded failed with 0x80072f78
> 2009-02-02 01:01:13:796 1524 8a0 Misc WARNING: DownloadFileInternal failed
> for http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab:
> error 0x80072f78
> 2009-02-02 01:01:13:796 1524 8a0 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
> 2009-02-02 01:01:13:796 1524 8a0 Misc Microsoft signed: Yes
> 2009-02-02 01:01:18:953 1524 8a0 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
> 2009-02-02 01:01:18:968 1524 8a0 Misc Microsoft signed: Yes
> 2009-02-02 01:01:18:968 1524 8a0 PT +++++++++++ PT: Synchronizing server
> updates +++++++++++
> 2009-02-02 01:01:19:031 1524 8a0 PT + ServiceId =
> {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
> https://update.microsoft.com/v6/ClientWebService/client.asmx
> 2009-02-02 01:01:22:421 1524 8a0 PT WARNING: SyncUpdates failure, error =
> 0x80244016, soap client error = 10, soap error code = 0, HTTP status code =
> 400
> 2009-02-02 01:01:22:421 1524 8a0 PT WARNING: PTError: 0x80244016
> 2009-02-02 01:01:22:421 1524 8a0 PT WARNING: SyncUpdates_WithRecovery
> failed.: 0x80244016
> 2009-02-02 01:01:22:421 1524 8a0 PT WARNING: Sync of Updates: 0x80244016
> 2009-02-02 01:01:22:421 1524 8a0 PT WARNING: SyncServerUpdatesInternal
> failed: 0x80244016
> 2009-02-02 01:01:22:421 1524 8a0 Agent * WARNING: Failed to synchronize,
> error = 0x80244016
> 2009-02-02 01:01:22:453 1524 8a0 Agent * WARNING: Exit code = 0x80244016
> 2009-02-02 01:01:22:453 1524 8a0 Agent *********
> 2009-02-02 01:01:22:453 1524 8a0 Agent ** END ** Agent: Finding updates
> [CallerId = WindowsUpdate]
> 2009-02-02 01:01:22:453 1524 8a0 Agent *************
> 2009-02-02 01:01:22:453 1524 8a0 Agent WARNING: WU client failed Searching
> for update with error 0x80244016
> 2009-02-02 01:01:22:468 696 e54 COMAPI >>-- RESUMED -- COMAPI: Search
> [ClientId = WindowsUpdate]
> 2009-02-02 01:01:22:468 696 e54 COMAPI - Updates found = 0
> 2009-02-02 01:01:22:468 696 e54 COMAPI - WARNING: Exit code = 0x00000000,
> Result code = 0x80244016
> 2009-02-02 01:01:22:468 696 e54 COMAPI ---------
> 2009-02-02 01:01:22:468 696 e54 COMAPI -- END -- COMAPI: Search
> [ClientId = WindowsUpdate]
> 2009-02-02 01:01:22:468 696 e54 COMAPI -------------
> 2009-02-02 01:01:22:468 696 a38 COMAPI WARNING: Operation failed due to
> earlier error, hr=80244016
> 2009-02-02 01:01:22:468 696 a38 COMAPI FATAL: Unable to complete
> asynchronous search. (hr=80244016)
> 2009-02-02 01:01:27:453 1524 8a0 Report REPORT EVENT:
> {5478E122-D712-47F9-862A-E5D388B192A5} 2009-02-02
> 01:01:22:453+0500 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80244016 WindowsUpdate Failure Software
> Synchronization Windows Update Client failed to detect with error 0x80244016.
>
From: Engel on 2 Feb 2009 09:06
Hello Rupesh,

I'd recommend calling 1-866-pcsafety if you are in the U.S. or Canada.
Elsewhere, call your local Microsoft subsidiary, or the number for paid
support in your locale--and ask for the free help with virus or
security-patch related issues. This help extends to spyware removal as well.

If you /clearly/ state that a specific update has caused problems and don't
ask any other questions, you /should/ receive No Charge support for the
issue. Good luck
-=-


"Rupesh Saxena" wrote:

> Hi I am getting error in installation of KB958687. It through an error
> 0xd00e4104 in windowsupdate.log file. Following is the error
>
> C:\WINDOWS\SoftwareDistribution\Download\69afe1d8165c3d0457b922f82dc2c461
> (3222159620, 0xc00e4104)
> 2009-02-02 13:12:50:031 1504 e30 Handler Updateci:
> WinSEUpdateHandler::_Unpack:
> C:\WINDOWS\SoftwareDistribution\Download\69afe1d8165c3d0457b922f82dc2c461\WindowsXP-KB958687-x86-ENU.exe failed (3222159620)
> 2009-02-02 13:12:50:031 1504 e30 Handler FATAL: UH: 0xd00e4104: Unpack
> failed in CUHWindowsPatchHandler::ValidateAndUnpackPackage
> 2009-02-02 13:12:50:031 1504 e30 Handler FATAL: UH: 0xd00e4104:
> ValidateAndUnpackPackage failed in
> CUHWindowsPatchHandler::GetRequiredFilesForSandboxState
> 2009-02-02 13:12:50:031 1504 e30 Handler FATAL: UH: 0xd00e4104:
> GetRequiredFilesForSandboxState failed in
> CUHWindowsPatchHandler::GenerateDownloadRequest
> 2009-02-02 13:12:50:031 1504 e30 DnldMgr FATAL:
> DM:CAgentDownloadManager::GenerateAllDownloadRequests:
> GenerateDownloadRequest failed with 0xd00e4104.
> 2009-02-02 13:12:50:031 1504 e30 DnldMgr Error 0xd00e4104 occurred while
> downloading update; notifying
 | 
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