Windows Update Not Allowed
in [Computer]
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From: Jeff Strickland on 10 May 2010 12:47 I have a machine on the bench that can go online to any address I can dream up, except it will not go to Microsoft.com. It won't go to any of the MSoft sites. I'm trying to get the latest updates (XP SP3) using a high speed connection, the machine normally uses dial-up. It's not an Internet issue because I can go to Yahoo!, MSN, Google, Adobe (where I downloaded Reader 9) and lots of other places. The only place the machine will not let me go is MSoft. It does not care if I'm using IE or FireFox, or Chrome, or any other browser. I was getting a screen that indicated the machine was attempting a Dial-up, but now that I've removed the dial-up service, all I'm getting is an error, PAGE CANNOT BE DISPLAYED, with a series of things to check in Internet Options. I can't find any settings in Internet Options that would let the machine connect to all of the sites I can dream up, but not connect to support.microsoft.com, or any other microsoft.com page. What's keeping me from going to MSoft pages? The site works because I can get to it from other machines. I'm running XP Home, SP2, IE6, FireFox 3.5, Chrome, and Safari. The message is always, Sorry <browser> can't find Microsoft.com.
From: Paul on 10 May 2010 13:24 Jeff Strickland wrote: > I have a machine on the bench that can go online to any address I can dream > up, except it will not go to Microsoft.com. It won't go to any of the MSoft > sites. I'm trying to get the latest updates (XP SP3) using a high speed > connection, the machine normally uses dial-up. > > It's not an Internet issue because I can go to Yahoo!, MSN, Google, Adobe > (where I downloaded Reader 9) and lots of other places. The only place the > machine will not let me go is MSoft. It does not care if I'm using IE or > FireFox, or Chrome, or any other browser. I was getting a screen that > indicated the machine was attempting a Dial-up, but now that I've removed > the dial-up service, all I'm getting is an error, PAGE CANNOT BE DISPLAYED, > with a series of things to check in Internet Options. > > I can't find any settings in Internet Options that would let the machine > connect to all of the sites I can dream up, but not connect to > support.microsoft.com, or any other microsoft.com page. > > What's keeping me from going to MSoft pages? The site works because I can > get to it from other machines. > > I'm running XP Home, SP2, IE6, FireFox 3.5, Chrome, and Safari. The message > is always, Sorry <browser> can't find Microsoft.com. > Is there a hosts file which is overriding DNS lookup ? Open the "hosts" file in this directory with Notepad, for example. C:\WINDOWS\system32\drivers\etc The only active entry I have in there right now is: 127.0.0.1 localhost Try things like "nslookup www.microsoft.com" and "ping xx.xx.xx.xx" where the xx thing is the IP address you get from the nslookup. There could be some kind of DNS problem or hijacking going on. Not all sites respond to ping, as they have ICMP turned off (for security reasons). That makes it tough to do simple tests from a command window. Open a command window first, then type that command at the prompt. nslookup www.microsoft.com Now, when I try that here, the answer I get from the DNS server is: Name: 1b1.www.ms.akadns.net ADdress: 65.55.21.250 Aliases: www.microsoft.com, toggle.www.ms.akadns.net, g.www.ms.akadns.net When I try to ping that address, I get no response, as I'd expect from a big site. (Ping uses "Echo Request", which is command number 8 in this list.) http://en.wikipedia.org/wiki/Internet_Control_Message_Protocol When I run "Windows Update" from the WinXP menu, my packet sniffer (Wireshark) shows the initial access going to windowsupdate.microsoft.nsatc.net , then www.update.microsoft.com.nsatc.net , a26.ms.akamai.net and so on. Microsoft doesn't host all their own servers, instead relying on big external hosts for anything which is going to be bandwidth intensive. The first one of those addresses, doesn't respond to ping either. Not surprising. So this method of testing, isn't getting me anywhere. It is easier to test other sites that don't turn off ICMP. Of course, your only problem is with Microsoft, so that doesn't help at all. If you want to check what a DNS server somewhere else, thinks about a translation, you can use a site like this, to compare to your nslookup test. http://www.zoneedit.com/lookup.html Another test you can try, is try to go to the "malwarebytes.org" site. If your browsers "resist" going there, then you're infected. It is common practice, for malware to prevent you from getting a copy of their software. http://en.wikipedia.org/wiki/Malwarebytes A lot of other AV sites may not be accessible either. So not getting to Windows Update, is the tip of the iceburg. Windows Update would give you a copy of the latest MSRT (Malicious Software Removal Tool), which is one reason malware doesn't want you to get there. If you get a copy of MSRT, the malware could be deleted, and they don't want that to happen. http://en.wikipedia.org/wiki/Windows_Malicious_Software_Removal_Tool I suppose there can be other reasons for not being able to get to Windows Update, such as an elevated security setting on Internet Explorer. But the other browsers, without ActiveX capability, should be less picky about visiting common sites. Firefox actually has a list of suspicious sites stored in it, and that can prevent you from going to certain sites, but they also put up a dialog telling you why you can't get there. I think that can also be turned off in the preferences ("suspected attack site"). I doubt that has anything to do with it. Paul
From: - Bobb - on 12 May 2010 11:59 I'm trying to get the latest updates (XP SP3) using a high speed connection, ====== If you're running old IE - the pointer for windowsupdate was changed. I ran into same problem a while back. It changed to 'microsoft update' not 'windows update' Go to microsoft.com and find it manuallly "Jeff Strickland" <crwlrjeff(a)yahoo.com> wrote in message news:hs9dcf$ajq$1(a)news.eternal-september.org... >I have a machine on the bench that can go online to any address I can dream >up, except it will not go to Microsoft.com. It won't go to any of the MSoft >sites. I'm trying to get the latest updates (XP SP3) using a high speed >connection, the machine normally uses dial-up. > > It's not an Internet issue because I can go to Yahoo!, MSN, Google, Adobe > (where I downloaded Reader 9) and lots of other places. The only place the > machine will not let me go is MSoft. It does not care if I'm using IE or > FireFox, or Chrome, or any other browser. I was getting a screen that > indicated the machine was attempting a Dial-up, but now that I've removed > the dial-up service, all I'm getting is an error, PAGE CANNOT BE > DISPLAYED, with a series of things to check in Internet Options. > > I can't find any settings in Internet Options that would let the machine > connect to all of the sites I can dream up, but not connect to > support.microsoft.com, or any other microsoft.com page. > > What's keeping me from going to MSoft pages? The site works because I can > get to it from other machines. > > I'm running XP Home, SP2, IE6, FireFox 3.5, Chrome, and Safari. The > message is always, Sorry <browser> can't find Microsoft.com. >
From: Jeff Strickland on 12 May 2010 12:26 "- Bobb -" <bobb(a)noemail.123> wrote in message news:hsej9c$pvp$1(a)news.eternal-september.org... > I'm trying to get the latest updates (XP SP3) using a high speed > connection, > ====== > > If you're running old IE - the pointer for windowsupdate was changed. > I ran into same problem a while back. > It changed to 'microsoft update' not 'windows update' > Go to microsoft.com and find it manuallly > One of the virus enhancements that was loaded on the machine prevented visits to microsoft.com. That's what the original post said was the problem. Turns out, the original post was not entirely correct. I found that the machine would not go to ANY Website where the site presented a threat to the wellbeing of the virus that was nesting inside. One of things that the virus does is block Websites that offer potential solutions on getting rid of the virus.
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