Windows Update fails to install KB946648
in [Windows XP]
|
From: PA Bear [MS MVP] on 6 Feb 2009 20:12 ================ How to obtain help and support for this security update For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and Canada or by contacting your local Microsoft subsidiary. For more information about how to contact your local Microsoft subsidiary for support issues with security updates, visit the Microsoft International Support Web site: http://support.microsoft.com/common/international.aspx?rdpath=4 North American customers can also obtain instant access to unlimited no-charge e-mail support or to unlimited individual chat support by visiting the following Microsoft Web site: http://support.microsoft.com/oas/default.aspx?&prid=7552 For enterprise customers, support for security updates is available through your usual support contacts. ================== churin wrote: > Thanks for your response. > I downloaded without using Windows Update, and attempted to install it > but got the following error message: > > KB946648 Setup Error: > Required installation branch was not found in INF file. > > Any further suggestion would be appreciated. > > PA Bear [MS MVP] wrote: >> See the section "How to obtain help and support for this security >> update" here: http://support.microsoft.com/kb/946648
From: churin on 9 Feb 2009 14:24 I contacted MS via a chat session and after exchanging a couple of question he switched to so called "Easy Assist" session. After he spent about an hour attempting to install the KB in question, he initiated downloading SP3 and said try installing the KB after SP3 is installed and the Easy Assist session was terminated. I tried installing the KB as suggested and it installed successfully. The description of the KB indicates that SP2 is required but not SP3, but anyway the problem is solved. Thank you very much for your help. PA Bear [MS MVP] wrote: > ================ > How to obtain help and support for this security update > > For home users, no-charge support is available by calling 1-866-PCSAFETY > in the United States and Canada or by contacting your local Microsoft > subsidiary. For more information about how to contact your local > Microsoft subsidiary for support issues with security updates, visit the > Microsoft International Support Web site: > > http://support.microsoft.com/common/international.aspx?rdpath=4 > > North American customers can also obtain instant access to unlimited > no-charge e-mail support or to unlimited individual chat support by > visiting the following Microsoft Web site: > > http://support.microsoft.com/oas/default.aspx?&prid=7552 > > For enterprise customers, support for security updates is available > through your usual support contacts. > ================== > > > churin wrote: >> Thanks for your response. >> I downloaded without using Windows Update, and attempted to install it >> but got the following error message: >> >> KB946648 Setup Error: >> Required installation branch was not found in INF file. >> >> Any further suggestion would be appreciated. >> >> PA Bear [MS MVP] wrote: >>> See the section "How to obtain help and support for this security >>> update" here: http://support.microsoft.com/kb/946648 >
From: PA Bear [MS MVP] on 9 Feb 2009 14:38 YW & thanks for your feedback. > ...The description of the KB indicates that SP2 is required but not SP3 <QP> APPLIES TO .... Microsoft Windows XP Service Pack 3, when used with: Microsoft Windows XP Home Edition Microsoft Windows XP Professional </QP> -- ~PA Bear churin wrote: > I contacted MS via a chat session and after exchanging a couple of > question he switched to so called "Easy Assist" session. After he spent > about an hour attempting to install the KB in question, he initiated > downloading SP3 and said try installing the KB after SP3 is installed > and the Easy Assist session was terminated. I tried installing the KB > as suggested and it installed successfully. The description of the KB > indicates that SP2 is required but not SP3, but anyway the problem is > solved. > Thank you very much for your help. > > PA Bear [MS MVP] wrote: >> ================ >> How to obtain help and support for this security update >> >> For home users, no-charge support is available by calling 1-866-PCSAFETY >> in the United States and Canada or by contacting your local Microsoft >> subsidiary. For more information about how to contact your local >> Microsoft subsidiary for support issues with security updates, visit the >> Microsoft International Support Web site: >> >> http://support.microsoft.com/common/international.aspx?rdpath=4 >> >> North American customers can also obtain instant access to unlimited >> no-charge e-mail support or to unlimited individual chat support by >> visiting the following Microsoft Web site: >> >> http://support.microsoft.com/oas/default.aspx?&prid=7552 >> >> For enterprise customers, support for security updates is available >> through your usual support contacts. >> ================== >> >> >> churin wrote: >>> Thanks for your response. >>> I downloaded without using Windows Update, and attempted to install it >>> but got the following error message: >>> >>> KB946648 Setup Error: >>> Required installation branch was not found in INF file. >>> >>> Any further suggestion would be appreciated. >>> >>> PA Bear [MS MVP] wrote: >>>> See the section "How to obtain help and support for this security >>>> update" here: http://support.microsoft.com/kb/946648
From: Kelly on 9 Feb 2009 23:24
Wow, what a mess. :o( -- All the Best, Kelly (MS-MVP/DTS&XP) Taskbar Repair Tool Plus! http://www.kellys-korner-xp.com/taskbarplus!.htm "churin" <churin(a)new.postalias> wrote in message news:ux5v3vuiJHA.956(a)TK2MSFTNGP05.phx.gbl... >I contacted MS via a chat session and after exchanging a couple of question >he switched to so called "Easy Assist" session. After he spent about an >hour attempting to install the KB in question, he initiated downloading SP3 >and said try installing the KB after SP3 is installed and the Easy Assist >session was terminated. I tried installing the KB as suggested and it >installed successfully. The description of the KB indicates that SP2 is >required but not SP3, but anyway the problem is solved. > Thank you very much for your help. > > PA Bear [MS MVP] wrote: >> ================ >> How to obtain help and support for this security update >> >> For home users, no-charge support is available by calling 1-866-PCSAFETY >> in the United States and Canada or by contacting your local Microsoft >> subsidiary. For more information about how to contact your local >> Microsoft subsidiary for support issues with security updates, visit the >> Microsoft International Support Web site: >> >> http://support.microsoft.com/common/international.aspx?rdpath=4 >> >> North American customers can also obtain instant access to unlimited >> no-charge e-mail support or to unlimited individual chat support by >> visiting the following Microsoft Web site: >> >> http://support.microsoft.com/oas/default.aspx?&prid=7552 >> >> For enterprise customers, support for security updates is available >> through your usual support contacts. >> ================== >> >> >> churin wrote: >>> Thanks for your response. >>> I downloaded without using Windows Update, and attempted to install it >>> but got the following error message: >>> >>> KB946648 Setup Error: >>> Required installation branch was not found in INF file. >>> >>> Any further suggestion would be appreciated. >>> >>> PA Bear [MS MVP] wrote: >>>> See the section "How to obtain help and support for this security >>>> update" here: http://support.microsoft.com/kb/946648 >> |