Prev: Windows freez after loging out
Next: KB960082 Fails on Windows 2003 SBS
From: JustWantItToWork on 28 Feb 2010 10:06
Ever since friday 19 february, Windows Update about dayly keeps coming back
with updates I already installed.
In concerns the updates KB975560 and KB977914.
Before I realised that it were the same updates again and again, I
downloaded and installed them half a dozen times, and received an OK every
time.
Is this a flaw in Windows Updater, or what could be the problem?
From: Shenan Stanley on 28 Feb 2010 10:38
JustWantItToWork wrote:
> Ever since friday 19 february, Windows Update about dayly keeps
> coming back with updates I already installed.
> In concerns the updates KB975560 and KB977914.
> Before I realised that it were the same updates again and again, I
> downloaded and installed them half a dozen times, and received an
> OK every time.
> Is this a flaw in Windows Updater, or what could be the problem?

You have "Windows"... Great.

Windows ___ _____ Edition with Service Pack __, __-bit

Well, at least you gave a couple of specific updates (975560 and 977914) so
maybe we can figure out something there...

The first narrows it to:

Microsoft Windows 2000 Service Pack 4, when used with:
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Professional Edition
Microsoft Windows 2000 Server

Microsoft Windows Server 2003 Service Pack 2, when used with:
Microsoft Windows Server 2003, Web Edition
Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Microsoft Windows Server 2003, Datacenter x64 Edition
Microsoft Windows Server 2003, Enterprise x64 Edition
Microsoft Windows Server 2003, Standard x64 Edition
Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
Microsoft Windows XP Professional x64 Edition

Microsoft Windows XP Service Pack 3, when used with:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

Microsoft Windows XP Service Pack 2, when used with:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

The second update you gave has the same list.


So... I'll use some assumptions to narrow it further.

Most people have left Windows 2000 behind (most, not all) and most who post
here are not asking about issues with their server operating system (most,
not all) - that narrows the field to some flavor of Windows XP (32 or
64-bit.) Now even though the list doesn't show them directly - Windows XP
Media Center Edition, Windows XP Tablet PC Edition and the likes are still
contenders - but fall into the same general category as Windows XP
Professional Edition 32-bit. Very few people have Windows XP Professional
x64 Edition - mostly because anywone who would run that probably upgraded to
something with more support as soon as they could.

Given all that - the odds are with me to assume you have "Windows XP ______
Edition with Service Pack 2 or above, 32-bit"... Can you confirm/deny?

First - let me point out the support web pages for both of the two updates
you mentioned specifically:

MS10-013: Description of the security update for Quartz: February 9, 2010
http://support.microsoft.com/kb/975560

MS10-013: Description of the security update for AVI filter: February 09,
2010
http://support.microsoft.com/kb/977914

They both contain this blurb near the top:
"How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local Microsoft
subsidiary for support issues with security updates, visit the Microsoft
International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by visiting
the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552"

So there may be *free* help available for you directly from Microsoft (this
is not directly from Microsoft, BTW - this is peer-to-peer.)

Continuing on - you say the updates are repeating.

First - one might direct you to:

How to troubleshoot common Windows Update, Microsoft Update, and Windows
Server Update Services installation issues
http://support.microsoft.com/kb/906602

Or at least ask if you had gone through it completely with no success...?

Then, going by the assumptions I have given so far - I would suggest the
following (which would seem long/time consuming - but in the end - usually
has good resiults for your update issues as well as the computer in
general...)

Download, install, run, update and perform a full scan with the following
(freeware version):

SuperAntiSpyware
http://www.superantispyware.com/

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

MalwareBytes
http://www.malwarebytes.com/

Reboot and logon as administrative user.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.

Ignore the title and follow the sub-section under
"Advanced Troubleshooting" titled,
"Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
** Ignore the last step (6) - you either have SP3 or don't - don't care.
You shouldn't concern yourself over that *right now*.

You will likely see errors pass by if you watching, even count up. No
worries *at this time*.

*After* that is done, continue on to the next part where you clean off
some excess (unnecessary) files. It only removes those you definitely
do not need, if you follow the directions *as given* and do not deviate.
So reboot (for each of these steps, it is just best to reboot right
before - but I will continue to point that out) and logon as an user with
administrative priviledges.

Download/install the "Windows Installer CleanUp Utility":
http://support.microsoft.com/kb/290301

After installing, do the following:

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
"%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
--> Click OK.
(The quotation marks and percentage signs and spacing should be exact.)

It will flash by *quick*, don't expect much out of this step to get
excited about. But the cleaner your machine is to start with, the
better your luck will be later (not really luck - more like preparedness,
but that's not as fun to think about, eh?)

Reboot and logon as administrative user.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Reboot and logon as administrative user.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the
root of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot and logon as administrative user.

Repeat this step again, Visit this web page (in Internet Explorer):

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit and
reboot when it is.

You should now perform a full CHKDSK on your system drive (C:)...

How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time and a reboot

You should now perform a full Defragment on your system drive (C:)...

How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
and utilize the built-in Windows Firewall only.

Reboot.

Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to
install Internet Explorer 8 at this time.

Seriously - do all that. This is like antibiotics - don't skip a single
step, don't quit because you think things will be okay now - go through
until the end, until you have done everything given in the order given. If
you have a problem with a step come ask and let someone here get you
through that step. If you don't understand how to do a step, come back
and ask here about that step and let someone walk you through it.


And then I would ask you to come back - respond to this very conversation
since the whole thing is archived indefinitely for all to see - it just
helps others more if you respond back with "That worked" or "That did not
work, here is what happened when it failed, please help..."

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


From: PA Bear [MS MVP] on 28 Feb 2010 11:59
Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2;
Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum or
newsgroup. Please do so in your next reply.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


JustWantItToWork wrote:
> Ever since friday 19 february, Windows Update about dayly keeps coming
> back
> with updates I already installed.
> In concerns the updates KB975560 and KB977914.
> Before I realised that it were the same updates again and again, I
> downloaded and installed them half a dozen times, and received an OK every
> time.
> Is this a flaw in Windows Updater, or what could be the problem?

 | 
Pages: 1
Prev: Windows freez after loging out
Next: KB960082 Fails on Windows 2003 SBS