Windows Updates - Hardware interrupts
in [Windows XP]
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From: Menno Hershberger on 5 Aug 2010 02:02 eMachine - Windows XP SP3 A lady brought this machine to me because it had slowed to a crawl. Task Manager was showing high CPU usage (40%-90%) although it didn't show what process(es) were using it. Showed System Idle process 90-99%. Process Explorer identified the culprit as "Hardware Interrupts". In msconfig I disabled all the startup items and all non-Microsoft services. That didn't help. The problem did not exist in Safe Mode. It also did not exist in normal mode if I chose diagnostic startup in msconfig. That disables ALL services and makes Windows useless. So I re-enabled all the Microsoft services and the problem returned. In task manager I started randomly killing the processes that would allow it. When I killed wuauclt.exe the problem ceased. So I turned off Windows Update, re-enabled all the non- Microsoft services and startup items that had been originally enabled. Everything is still okay. So I went to the Windows Update site to make sure the updates were up to date, and got an error message that automatic updates had to be turned on. So that's where I'm stuck now. Everything is fine as long as Automatic Updates is hut off. I tired turning it back on just to confirm that was the problem and it went right back to the original behavior. Avira, Malwarebytes, SuperAntispyware were all run in Safe Mode. SAS found a few cookies. The lady said it was working fine the night before last and the problem started when she booted it up this morning. Sorry I was so long winded, but I was trying to answer all the questions that I'm bound to be asked ahead of time. What do I do about Windows Automatic Update? -- --- Long live Fat32! ---
From: Shenan Stanley on 5 Aug 2010 02:12 Menno Hershberger wrote: > eMachine - Windows XP SP3 > A lady brought this machine to me because it had slowed to a crawl. > Task Manager was showing high CPU usage (40%-90%) although it > didn't show what process(es) were using it. Showed System Idle > process 90-99%. Process Explorer identified the culprit as > "Hardware Interrupts". In msconfig I disabled all the startup items > and all non-Microsoft services. That didn't help. The problem did > not exist in Safe Mode. It also did not exist in normal mode if I > chose diagnostic startup in msconfig. That disables ALL services > and makes Windows useless. So I re-enabled all the Microsoft > services and the problem returned. In task manager I started > randomly killing the processes that would allow it. When I killed > wuauclt.exe the problem ceased. So I turned off Windows Update, > re-enabled all the non- Microsoft services and startup items that > had been originally enabled. Everything is still okay. So I went to > the Windows Update site to make sure the updates were up to date, > and got an error message that automatic updates had to be turned > on. So that's where I'm stuck now. Everything is fine as long as > Automatic Updates is hut off. I tired turning it back on just to > confirm that was the problem and it went right back to the original > behavior. > Avira, Malwarebytes, SuperAntispyware were all run in Safe Mode. > SAS found a few cookies. The lady said it was working fine the > night before last and the problem started when she booted it up > this morning. > Sorry I was so long winded, but I was trying to answer all the > questions that I'm bound to be asked ahead of time. > What do I do about Windows Automatic Update? Do this for a living or is this your first rodeo? First - try and Reset the Windows Update Components... (Google that) There is a longer spiel I posted many times about that - with a procedural step to make sure the machine is clean and the components for Windows Update are 'up-to-date' themselves. You could probably find that too. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
From: Menno Hershberger on 5 Aug 2010 02:21 "Shenan Stanley" <newshelper(a)gmail.com> wrote in news:#CdNzUGNLHA.4824(a)TK2MSFTNGP05.phx.gbl: > Menno Hershberger wrote: >> eMachine - Windows XP SP3 >> A lady brought this machine to me because it had slowed to a crawl. >> Task Manager was showing high CPU usage (40%-90%) although it >> didn't show what process(es) were using it. Showed System Idle >> process 90-99%. Process Explorer identified the culprit as >> "Hardware Interrupts". In msconfig I disabled all the startup items >> and all non-Microsoft services. That didn't help. The problem did >> not exist in Safe Mode. It also did not exist in normal mode if I >> chose diagnostic startup in msconfig. That disables ALL services >> and makes Windows useless. So I re-enabled all the Microsoft >> services and the problem returned. In task manager I started >> randomly killing the processes that would allow it. When I killed >> wuauclt.exe the problem ceased. So I turned off Windows Update, >> re-enabled all the non- Microsoft services and startup items that >> had been originally enabled. Everything is still okay. So I went to >> the Windows Update site to make sure the updates were up to date, >> and got an error message that automatic updates had to be turned >> on. So that's where I'm stuck now. Everything is fine as long as >> Automatic Updates is hut off. I tired turning it back on just to >> confirm that was the problem and it went right back to the original >> behavior. >> Avira, Malwarebytes, SuperAntispyware were all run in Safe Mode. >> SAS found a few cookies. The lady said it was working fine the >> night before last and the problem started when she booted it up >> this morning. >> Sorry I was so long winded, but I was trying to answer all the >> questions that I'm bound to be asked ahead of time. >> What do I do about Windows Automatic Update? > > Do this for a living or is this your first rodeo? I do this for "supplemantal income" (I'm retired) > First - try and Reset the Windows Update Components... > (Google that) I Googled everything else... I'll try that. > There is a longer spiel I posted many times about that - with a > procedural step to make sure the machine is clean and the components > for Windows Update are 'up-to-date' themselves. You could probably > find that too. One long-winded spiel deserves another! Thanks... -- --- Long live Fat32! ---
From: PA Bear [MS MVP] on 5 Aug 2010 11:20 There is a very good chance that you are seeing the effects of a hijackware infection! NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. A Repair Install will NOT help! Menno Hershberger wrote: > eMachine - Windows XP SP3 > A lady brought this machine to me because it had slowed to a crawl. Task > Manager was showing high CPU usage (40%-90%) although it didn't show what > process(es) were using it. Showed System Idle process 90-99%. Process > Explorer identified the culprit as "Hardware Interrupts". In msconfig I > disabled all the startup items and all non-Microsoft services. That didn't > help. The problem did not exist in Safe Mode. It also did not exist in > normal mode if I chose diagnostic startup in msconfig. That disables ALL > services and makes Windows useless. So I re-enabled all the Microsoft > services and the problem returned. In task manager I started randomly > killing the processes that would allow it. When I killed wuauclt.exe the > problem ceased. So I turned off Windows Update, re-enabled all the non- > Microsoft services and startup items that had been originally enabled. > Everything is still okay. So I went to the Windows Update site to make > sure > the updates were up to date, and got an error message that automatic > updates had to be turned on. So that's where I'm stuck now. Everything is > fine as long as Automatic Updates is hut off. I tired turning it back on > just to confirm that was the problem and it went right back to the > original > behavior. > Avira, Malwarebytes, SuperAntispyware were all run in Safe Mode. SAS found > a few cookies. The lady said it was working fine the night before last and > the problem started when she booted it up this morning. > Sorry I was so long winded, but I was trying to answer all the questions > that I'm bound to be asked ahead of time. > What do I do about Windows Automatic Update?
From: Milt on 5 Aug 2010 11:45 Hi Menno, Can you please post back after solving your problem with Windows Update and let us know what you found. I'm asking because, as of Aug. 3 I'm having similar problems. I'm aware of Microsoft's "Fix-It" tool and manual procedure in Article ID: 971058, "How do I reset Windows Update components?". But I am reluctant to run it. I think the problem may be on Microsoft's end. I say that because the problem here is on three computers. One is XP-SP 3 Pro and the other two are XP-SP 3 Home. And it appeared with the Automatic Update notice for KB2286198. The update notice slows down my machines badly. Looking in Windows Task Master I see wuauclt.exe and a svchost.exe entry using ten to fifteen times normal memory unless I disable the Update Notification. My Pagefile usage is double what it is normally. If I go to Windows Update and try either Express or Custom, the page just searches endlessly but doesn't find anything. But if I download the update from the taskbar notification tray, it downloads and installs fine. So...as I said, please post back and let us know what you find Thanks, Milt "Menno Hershberger" wrote: > "Shenan Stanley" <newshelper(a)gmail.com> wrote in > news:#CdNzUGNLHA.4824(a)TK2MSFTNGP05.phx.gbl: > > > Menno Hershberger wrote: > >> eMachine - Windows XP SP3 > >> A lady brought this machine to me because it had slowed to a crawl. > >> Task Manager was showing high CPU usage (40%-90%) although it > >> didn't show what process(es) were using it. Showed System Idle > >> process 90-99%. Process Explorer identified the culprit as > >> "Hardware Interrupts". In msconfig I disabled all the startup items > >> and all non-Microsoft services. That didn't help. The problem did > >> not exist in Safe Mode. It also did not exist in normal mode if I > >> chose diagnostic startup in msconfig. That disables ALL services > >> and makes Windows useless. So I re-enabled all the Microsoft > >> services and the problem returned. In task manager I started > >> randomly killing the processes that would allow it. When I killed > >> wuauclt.exe the problem ceased. So I turned off Windows Update, > >> re-enabled all the non- Microsoft services and startup items that > >> had been originally enabled. Everything is still okay. So I went to > >> the Windows Update site to make sure the updates were up to date, > >> and got an error message that automatic updates had to be turned > >> on. So that's where I'm stuck now. Everything is fine as long as > >> Automatic Updates is hut off. I tired turning it back on just to > >> confirm that was the problem and it went right back to the original > >> behavior. > >> Avira, Malwarebytes, SuperAntispyware were all run in Safe Mode. > >> SAS found a few cookies. The lady said it was working fine the > >> night before last and the problem started when she booted it up > >> this morning. > >> Sorry I was so long winded, but I was trying to answer all the > >> questions that I'm bound to be asked ahead of time. > >> What do I do about Windows Automatic Update? > > > > Do this for a living or is this your first rodeo? > > I do this for "supplemantal income" (I'm retired) > > > First - try and Reset the Windows Update Components... > > (Google that) > > I Googled everything else... I'll try that. > > > There is a longer spiel I posted many times about that - with a > > procedural step to make sure the machine is clean and the components > > for Windows Update are 'up-to-date' themselves. You could probably > > find that too. > > One long-winded spiel deserves another! > > Thanks... > > -- > --- Long live Fat32! --- > . >
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