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From: Dan Karam on 30 Nov 2009 10:35
I am continually getting told by XP (Service Pack 3) that updates are ready
for my computer. When I try and install them, I get this: "The following
updates were not installed: KB971486, KB969059, KB958869."

I went through my Windows Update history, and the first update that was
unsuccessful was KB971486. So I downloaded this update to try and install it
manually (with the "WindowsXP-KB931784-x86-ENU.exe" /o command), and I got a
message saying that "Setup has detected that the Service Pack version of this
system is newer than the update you are applying. There is no need to install
this update."

Any help with this would be greatly appreciated. There are newer updates
that won't install because of this issue. Thank you.
From: PA Bear [MS MVP] on 30 Nov 2009 11:21
See the "How to obtain help" section of
http://support.microsoft.com/kb/971486

For home users, no-charge support is available by calling 1-866-PCSAFETY
and/or 1-866-234-6020 in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support calls that
are associated with security updates. When you call, clearly state that
your problem is related to a Security Update and cite the update's KB number
(e.g., KB971486).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Consumer Security Support home page
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Dan Karam wrote:
> I am continually getting told by XP (Service Pack 3) that updates are
> ready
> for my computer. When I try and install them, I get this: "The following
> updates were not installed: KB971486, KB969059, KB958869."
>
> I went through my Windows Update history, and the first update that was
> unsuccessful was KB971486. So I downloaded this update to try and install
> it
> manually (with the "WindowsXP-KB931784-x86-ENU.exe" /o command), and I got
> a
> message saying that "Setup has detected that the Service Pack version of
> this system is newer than the update you are applying. There is no need to
> install this update."
>
> Any help with this would be greatly appreciated. There are newer updates
> that won't install because of this issue. Thank you.

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