Windows Xp - MS Photo Editor stopped working after 03/02 updat
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From: mimi on 16 Mar 2010 15:04 "PA Bear [MS MVP]" wrote: > And which updates did you install? > > mimi wrote: > > I had installed MS Word 97 on my XP - SP3 computer to get MS Photo Editor > > in > > JAN 2010. I was able to use MS Photo Editor to edit JPEG files for two > > months, and then after the 03/02/2010 Automatic Update, Photo Editor would > > not open. > > I tried recopying the one .exe file - and when I click on that the screen > > goes black mementarily and subsequently various backgrounds, and sometimes > > colors, are messed up, requiring a restart to rectify. > > If I can't get Photo Editor back up, what other free program could I use > > for > > the same tasks? > > . > I am on Automatic Update. The updates for Windows on that date were Update for Windows XP (KB970430) Windows Malicious Software Removal Tool - FEB 2010 (KB890830) Update for Windows XP (KB955759) Update for Windows XP (KB973687) Update for Windows XP (KB971737) Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688) Update for Windows XP (KB979306) There were also 13 security updates which I don't think would be responsible - but if you want to know I can supply them
From: mimi on 16 Mar 2010 15:06 A. Photo Editor is not in the Add/Remove List - it is a .exe file in Program Files / Common Files / Microsoft Shared / PhotoEd with several .dll files and one .srg file. I renamed the PhotoEd folder and copied the folder in its entirety from a HD copy of the Word CD - MS Word / OS / MSApps - as the contents of the two folders were apparently identical. Same problem. I may even have tried copying the .exe file from the original CD. Actually, at some point the problem got worse. Originally, clicking on the icon accomplished nothing. At some point, clicking on the icon gave me the black screen and messed up bgs and then subsequently messed up colors also. B. I don't know anything about a Repair function. "Robert Aldwinckle" wrote: > > "mimi" <mimi(a)discussions.microsoft.com> wrote in message > news:2CACC6A7-3076-410F-9754-311BC70022E6(a)microsoft.com... > > I had installed MS Word 97 on my XP - SP3 computer to get MS Photo Editor > > in > > JAN 2010. I was able to use MS Photo Editor to edit JPEG files for two > > months, and then after the 03/02/2010 Automatic Update, Photo Editor would > > not open. > > > Usually Office products have a Repair function, either via a command-line > switch or via the OS Add-Remove Programs Control Panel applet. Have you > tried that approach yet? > > BTW you are more likely to find informed help about Office products in a > newsgroup or forum which supports them. > > > HTH > > Robert Aldwinckle > --- > > > > I tried recopying the one .exe file - and when I click on that the screen > > goes black mementarily and subsequently various backgrounds, and sometimes > > colors, are messed up, requiring a restart to rectify. > > If I can't get Photo Editor back up, what other free program could I use > > for > > the same tasks? > > > . >
From: PA Bear [MS MVP] on 16 Mar 2010 15:48 mimi wrote: >> And which updates did you install? >> >> mimi wrote: >>> I had installed MS Word 97 on my XP - SP3 computer to get MS Photo >>> Editor >>> in >>> JAN 2010. I was able to use MS Photo Editor to edit JPEG files for two >>> months, and then after the 03/02/2010 Automatic Update, Photo Editor >>> would >>> not open. >>> I tried recopying the one .exe file - and when I click on that the >>> screen >>> goes black mementarily and subsequently various backgrounds, and >>> sometimes >>> colors, are messed up, requiring a restart to rectify. >>> If I can't get Photo Editor back up, what other free program could I use >>> for >>> the same tasks? >> > I am on Automatic Update. The updates for Windows on that date were > Update for Windows XP (KB970430) > Windows Malicious Software Removal Tool - FEB 2010 (KB890830) > Update for Windows XP (KB955759) > Update for Windows XP (KB973687) > Update for Windows XP (KB971737) > Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688) > Update for Windows XP (KB979306) > There were also 13 security updates which I don't think would be > responsible > - but if you want to know I can supply them [OK, we'll bottom-post.] Most of those updates were released 3-4 months ago, as were most of the security updates, I assume. How come you only got around to installing them on 02 March? Had Automatic Updates been disabled until 02 March 2010 or...? What anti-virus application or security suite is installed and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)?
From: mimi on 17 Mar 2010 03:36 By the way, I removed Word 97 and reinstalled it and the problem remains. To clarify about the messed up background and color - that happens very severely on web pages. Some plain bgs come up checkerboard; colored photographs are almost like negatives and pages with lots of color are a horror. - My desktop is almost OK, but some icons are distorted. - For jpg files, the color is almost true, but there is checkerboarding over large relatively flat color areas. This phenomena is somehow tied to the pixels as the grid size remains constant regardless of zoom level. These files are being viewed in Windows Picture and Fax Viewer. I expect that a restart will clear up the problem. - I just opened Word Perfect and when I did the colors in a jpg image went haywire. The lines bordering my columns in WP are broken. There is no point in listing all the weird things that are happening. This all stemmed from clicking on the PhotoEditor icon. - But I insist it is not Photo Editor's problem, I had no problems of this kind when I first installed Photo Editor with Word 97 in mid January. Mimi _________________________________________________ "mimi" wrote: > [I have learned that it is easier to work in this system top-posting > [I have also learned it is safer to compose in my Word Process and copy to > here because when the lines are busy my posting gets lost. > > > A. I have AVG Free (on Automatic Update) and Malwarebytes. I depend on XP > Firewall. I have a router connecting my two computers - and I access the web > through the router. I have never had Norton or McAfee on this computer. > I do not know what Defender is. > > B You are probably correct in assuming that Automatic Updates had been > disabled until 02 MAR - but I don't remember for sure. According to my > Update History - the last previous update was 16 NOV. > > On 02 MAR several folders in Program Files were created > - an Internet Explorer folder - of which iexplore.exe dates from DEC 09 and > the Plugins folder dates from 03 JAN 10 > - a Verizon folder (Verizon is my DSL provider) containing two folders of > the 02 MAR date and an uninstall.exe > - a Google subfolder - named Update > > C. I am not 100% sure of the date that my problems began - but it was > certainly by Fr 05 MAR when I had to switch to my old computer (98SE) to be > able to crop a JPEG file. At first I thought Microsoft was playing tricks on > me because I was using this old SW on the XP - but then I remembered there > had been an update - and I figured that that was a more probable cause for my > problem. > > Mimi > > > > Most of those updates were released 3-4 months ago, as were most of the > > security updates, I assume. How come you only got around to installing them > > on 02 March? > > > > Had Automatic Updates been disabled until 02 March 2010 or...? > > > > What anti-virus application or security suite is installed and is your > > subscription current? What anti-spyware applications (other than Defender)? > > What third-party firewall (if any)? > > > > Has a(another) Norton or McAfee application ever been installed on the > > computer (e.g., a free-trial version that came preinstalled when you bought > > it)? > > > > > > I am on Automatic Update. The updates for Windows on that date were > > > Update for Windows XP (KB970430) > > > Windows Malicious Software Removal Tool - FEB 2010 (KB890830) > > > Update for Windows XP (KB955759) > > > Update for Windows XP (KB973687) > > > Update for Windows XP (KB971737) > > > Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688) > > > Update for Windows XP (KB979306) > > > There were also 13 security updates which I don't think would be > > > responsible > > > - but if you want to know I can supply them > > "PA Bear [MS MVP]" wrote: > > >> And which updates did you install? > > >> > > > >> mimi wrote: > > >>> I had installed MS Word 97 on my XP - SP3 computer to get MS Photo > > >>> Editor > > >>> in > > >>> JAN 2010. I was able to use MS Photo Editor to edit JPEG files for two > > >>> months, and then after the 03/02/2010 Automatic Update, Photo Editor > > >>> would > > >>> not open. > > >>> I tried recopying the one .exe file - and when I click on that the > > >>> screen > > >>> goes black mementarily and subsequently various backgrounds, and > > >>> sometimes > > >>> colors, are messed up, requiring a restart to rectify. > > >>> If I can't get Photo Editor back up, what other free program could I use > > >>> for > > >>> the same tasks? > >
From: mimi on 17 Mar 2010 16:54
I have scanned my computer with both AVG and Malwarebytes - it came up perfectly clean. I have no confidence the problem will be resolved - so I just downloaded Irfan View A good sampling of my jpg maps show perfectly and there is no interference with color on the web sites. So consider the case closed. Mimi ___________________________________________________ "PA Bear [MS MVP]" wrote: > > You are probably correct in assuming that Automatic Updates had been > > disabled until 02 MAR - but I don't remember for sure. > > Did you have to re-enable Automatic Updates on 02 MAR? > > > ...According to my > > Update History - the last previous update was 16 NOV. > > I wouldn't trust the security of any computer where three months of critical > security updates had not been installed. > > PS: Extended Support for Office 97 ended on 31 December 2001. > > > mimi wrote: > > [I have learned that it is easier to work in this system top-posting > > [I have also learned it is safer to compose in my Word Process and copy to > > here because when the lines are busy my posting gets lost. > > > > > > A. I have AVG Free (on Automatic Update) and Malwarebytes. I depend on > > XP > > Firewall. I have a router connecting my two computers - and I access the > > web through the router. I have never had Norton or McAfee on this > > computer. > > I do not know what Defender is. > > > > B You are probably correct in assuming that Automatic Updates had been > > disabled until 02 MAR - but I don't remember for sure. According to my > > Update History - the last previous update was 16 NOV. > > > > On 02 MAR several folders in Program Files were created > > - an Internet Explorer folder - of which iexplore.exe dates from DEC 09 > > and > > the Plugins folder dates from 03 JAN 10 > > - a Verizon folder (Verizon is my DSL provider) containing two folders of > > the 02 MAR date and an uninstall.exe > > - a Google subfolder - named Update > > > > C. I am not 100% sure of the date that my problems began - but it was > > certainly by Fr 05 MAR when I had to switch to my old computer (98SE) to > > be > > able to crop a JPEG file. At first I thought Microsoft was playing tricks > > on me because I was using this old SW on the XP - but then I remembered > > there had been an update - and I figured that that was a more probable > > cause for my problem. > > > > Mimi > >> > >> Most of those updates were released 3-4 months ago, as were most of the > >> security updates, I assume. How come you only got around to installing > >> them on 02 March? > >> > >> Had Automatic Updates been disabled until 02 March 2010 or...? > >> > >> What anti-virus application or security suite is installed and is your > >> subscription current? What anti-spyware applications (other than > >> Defender)? What third-party firewall (if any)? > >> > >> Has a(another) Norton or McAfee application ever been installed on the > >> computer (e.g., a free-trial version that came preinstalled when you > >> bought > >> it)? > >> > > > >>> I am on Automatic Update. The updates for Windows on that date were > >>> Update for Windows XP (KB970430) > >>> Windows Malicious Software Removal Tool - FEB 2010 (KB890830) > >>> Update for Windows XP (KB955759) > >>> Update for Windows XP (KB973687) > >>> Update for Windows XP (KB971737) > >>> Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688) > >>> Update for Windows XP (KB979306) > >>> There were also 13 security updates which I don't think would be > >>> responsible > >>> - but if you want to know I can supply them > > > > "PA Bear [MS MVP]" wrote: > >>>> And which updates did you install? > >>>> > > > >>>> mimi wrote: > >>>>> I had installed MS Word 97 on my XP - SP3 computer to get MS Photo > >>>>> Editor > >>>>> in > >>>>> JAN 2010. I was able to use MS Photo Editor to edit JPEG files for > >>>>> two > >>>>> months, and then after the 03/02/2010 Automatic Update, Photo Editor > >>>>> would > >>>>> not open. > >>>>> I tried recopying the one .exe file - and when I click on that the > >>>>> screen > >>>>> goes black mementarily and subsequently various backgrounds, and > >>>>> sometimes > >>>>> colors, are messed up, requiring a restart to rectify. > >>>>> If I can't get Photo Editor back up, what other free program could I > >>>>> use > >>>>> for > >>>>> the same tasks? > > . > |