Word 2003 stops working
in [Microsoft Office]
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From: Slava on 13 Mar 2010 03:32 Hi folks, Never had a problem with Word 2003 in the 3 years I've had this program. Suddenly, I have issues. A few minutes into opening a Word document, or upon attempted close of the document, I get a popup box with message "Microsoft Office Word has stopped working. A problem caused the problem to stop working correctly. Windows will close the program and notify you if a solution is available." When I close the popup, sometimes a new blank "document 1" opens up automatically. This happens with both Word docs and Outlook messages. Don't know if this is related, but the problem began after I uninstalled Microsoft Office 2007, and the Office 2007 Compatability Pack. Figured I didn't need them since I only use the 2003 version. Help?? ~Slava
From: Susan Ramlet on 13 Mar 2010 08:48 Uninstall the Office 2007 Activation Assistant (if it's still installed), and then reinstall/repair your Office 2003 installation, to see if that resolves the matter. Do you have an up-to-date security suite on your computer? (Antivirus, anti-malware) -- Susan Ramlet **please reply to the newsgroup so others may benefit** "Slava" <Slava(a)discussions.microsoft.com> wrote in message news:2F84261C-FDAE-4300-B676-73CB64445CB8(a)microsoft.com... > Hi folks, > > Never had a problem with Word 2003 in the 3 years I've had this program. > Suddenly, I have issues. > > A few minutes into opening a Word document, or upon attempted close of the > document, I get a popup box with message "Microsoft Office Word has > stopped > working. A problem caused the problem to stop working correctly. Windows > will close the program and notify you if a solution is available." > > When I close the popup, sometimes a new blank "document 1" opens up > automatically. This happens with both Word docs and Outlook messages. > > Don't know if this is related, but the problem began after I uninstalled > Microsoft Office 2007, and the Office 2007 Compatability Pack. Figured I > didn't need them since I only use the 2003 version. > > Help?? > > ~Slava
From: Slava on 18 Mar 2010 14:42 Hi Susan, I don't have office 2007 Activation Assistant installed. I tried to repair office 2003, but it did not fix the problem. Don't know how to reinstall because the laptop came with the program, I don't have the discs. I have Avast and Malwarebytes indicating there are no viruses. Had Microsoft Security Essentials tell me the same thing before I replaced it with Avast. My problem continues to persist. Any word or outlook document I open will automatically close and then try to reopen a new blank document 1 (a process that takes like 10 minutes). And I cannot close a word/outlook document without the error message that I described in the first post. Is this a glitch in the software? Did uninstalling office 2007 somehow affect my 2003 programs? Help! ~Slava "Susan Ramlet" wrote: > Uninstall the Office 2007 Activation Assistant (if it's still installed), > and then reinstall/repair your Office 2003 installation, to see if that > resolves the matter. > > Do you have an up-to-date security suite on your computer? (Antivirus, > anti-malware) > > -- > Susan Ramlet > **please reply to the newsgroup so others may benefit** > > > "Slava" <Slava(a)discussions.microsoft.com> wrote in message > news:2F84261C-FDAE-4300-B676-73CB64445CB8(a)microsoft.com... > > Hi folks, > > > > Never had a problem with Word 2003 in the 3 years I've had this program. > > Suddenly, I have issues. > > > > A few minutes into opening a Word document, or upon attempted close of the > > document, I get a popup box with message "Microsoft Office Word has > > stopped > > working. A problem caused the problem to stop working correctly. Windows > > will close the program and notify you if a solution is available." > > > > When I close the popup, sometimes a new blank "document 1" opens up > > automatically. This happens with both Word docs and Outlook messages. > > > > Don't know if this is related, but the problem began after I uninstalled > > Microsoft Office 2007, and the Office 2007 Compatability Pack. Figured I > > didn't need them since I only use the 2003 version. > > > > Help?? > > > > ~Slava >
From: Susan Ramlet on 18 Mar 2010 20:13 It may have, but without knowing every detail of your system, it's hard to say. You need to get either recovery or installation discs from your computer vendor, as long as you legally have a license for 2003, then try to repair the installation. Have you tried running Word in Safe Mode? I'm wondering if perhaps you have an add-in or a corrupted default template that could be causing issues with Word. Microsoft Security Essentials would be a great program to use--wondering why you replaced it with avast (which is also okay). The worst thing that would happen would be that you need to restore or re-install your system to its initial configuration...hopefully you don't have to do that, but it wouldn't be the end of the world. -- Susan Ramlet **please reply to the newsgroup so others may benefit** "Slava" <Slava(a)discussions.microsoft.com> wrote in message news:9052AA27-B64C-4817-9237-DEC4C4D11727(a)microsoft.com... > Hi Susan, > > I don't have office 2007 Activation Assistant installed. I tried to > repair > office 2003, but it did not fix the problem. Don't know how to reinstall > because the laptop came with the program, I don't have the discs. I have > Avast and Malwarebytes indicating there are no viruses. Had Microsoft > Security Essentials tell me the same thing before I replaced it with > Avast. > My problem continues to persist. Any word or outlook document I open will > automatically close and then try to reopen a new blank document 1 (a > process > that takes like 10 minutes). And I cannot close a word/outlook document > without the error message that I described in the first post. Is this a > glitch in the software? Did uninstalling office 2007 somehow affect my > 2003 > programs? Help! > > ~Slava > > "Susan Ramlet" wrote: > >> Uninstall the Office 2007 Activation Assistant (if it's still installed), >> and then reinstall/repair your Office 2003 installation, to see if that >> resolves the matter. >> >> Do you have an up-to-date security suite on your computer? (Antivirus, >> anti-malware) >> >> -- >> Susan Ramlet >> **please reply to the newsgroup so others may benefit** >> >> >> "Slava" <Slava(a)discussions.microsoft.com> wrote in message >> news:2F84261C-FDAE-4300-B676-73CB64445CB8(a)microsoft.com... >> > Hi folks, >> > >> > Never had a problem with Word 2003 in the 3 years I've had this >> > program. >> > Suddenly, I have issues. >> > >> > A few minutes into opening a Word document, or upon attempted close of >> > the >> > document, I get a popup box with message "Microsoft Office Word has >> > stopped >> > working. A problem caused the problem to stop working correctly. >> > Windows >> > will close the program and notify you if a solution is available." >> > >> > When I close the popup, sometimes a new blank "document 1" opens up >> > automatically. This happens with both Word docs and Outlook messages. >> > >> > Don't know if this is related, but the problem began after I >> > uninstalled >> > Microsoft Office 2007, and the Office 2007 Compatability Pack. Figured >> > I >> > didn't need them since I only use the 2003 version. >> > >> > Help?? >> > >> > ~Slava >>
From: Slava on 18 Mar 2010 21:34
Yes, I tried running it in Safe Mode, and tried to repair it. Everything works fine in safe mode, but without it, I still have the original problem. You might be right about the corrupted default template, but I don't know how to fix it... I open any Word doc (not in safe mode), try to close it, and get a popup saying "This file is in use by another application or user C:\Users\Owner\AppData\...Normal.dot). When I press "OK" it prompts me to Save As, with the default folder being Templates. I cancel the Save As, and try to exit the document again. This time I get a popup saying "Changes have been made that affect the global template, Normal. Do you want to save those changes?" I click "No". Then the file closes out. I switched to Avast only to check if maybe there was a virus that MS Security Essentials couldn't detect. Avast didn't find any viruses either. Maybe my computer is just going a little senile... By the way, I appreciate that you respond to my posts, thank you! ~Slava "Susan Ramlet" wrote: > It may have, but without knowing every detail of your system, it's hard to > say. > > You need to get either recovery or installation discs from your computer > vendor, as long as you legally have a license for 2003, then try to repair > the installation. > > Have you tried running Word in Safe Mode? I'm wondering if perhaps you have > an add-in or a corrupted default template that could be causing issues with > Word. > > Microsoft Security Essentials would be a great program to use--wondering why > you replaced it with avast (which is also okay). > > The worst thing that would happen would be that you need to restore or > re-install your system to its initial configuration...hopefully you don't > have to do that, but it wouldn't be the end of the world. > > -- > Susan Ramlet > **please reply to the newsgroup so others may benefit** > > > "Slava" <Slava(a)discussions.microsoft.com> wrote in message > news:9052AA27-B64C-4817-9237-DEC4C4D11727(a)microsoft.com... > > Hi Susan, > > > > I don't have office 2007 Activation Assistant installed. I tried to > > repair > > office 2003, but it did not fix the problem. Don't know how to reinstall > > because the laptop came with the program, I don't have the discs. I have > > Avast and Malwarebytes indicating there are no viruses. Had Microsoft > > Security Essentials tell me the same thing before I replaced it with > > Avast. > > My problem continues to persist. Any word or outlook document I open will > > automatically close and then try to reopen a new blank document 1 (a > > process > > that takes like 10 minutes). And I cannot close a word/outlook document > > without the error message that I described in the first post. Is this a > > glitch in the software? Did uninstalling office 2007 somehow affect my > > 2003 > > programs? Help! > > > > ~Slava > > > > "Susan Ramlet" wrote: > > > >> Uninstall the Office 2007 Activation Assistant (if it's still installed), > >> and then reinstall/repair your Office 2003 installation, to see if that > >> resolves the matter. > >> > >> Do you have an up-to-date security suite on your computer? (Antivirus, > >> anti-malware) > >> > >> -- > >> Susan Ramlet > >> **please reply to the newsgroup so others may benefit** > >> > >> > >> "Slava" <Slava(a)discussions.microsoft.com> wrote in message > >> news:2F84261C-FDAE-4300-B676-73CB64445CB8(a)microsoft.com... > >> > Hi folks, > >> > > >> > Never had a problem with Word 2003 in the 3 years I've had this > >> > program. > >> > Suddenly, I have issues. > >> > > >> > A few minutes into opening a Word document, or upon attempted close of > >> > the > >> > document, I get a popup box with message "Microsoft Office Word has > >> > stopped > >> > working. A problem caused the problem to stop working correctly. > >> > Windows > >> > will close the program and notify you if a solution is available." > >> > > >> > When I close the popup, sometimes a new blank "document 1" opens up > >> > automatically. This happens with both Word docs and Outlook messages. > >> > > >> > Don't know if this is related, but the problem began after I > >> > uninstalled > >> > Microsoft Office 2007, and the Office 2007 Compatability Pack. Figured > >> > I > >> > didn't need them since I only use the 2003 version. > >> > > >> > Help?? > >> > > >> > ~Slava > >> > |