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From: Heikki Salminen Heikki on 3 Feb 2010 08:28
We use Cisco VPN to connect to our company network. When I'm online thru VPN
and start Word 2007, Word hangs due to some strange printer issue. If my
default printer is network printer, Word hangs. If I change my default
printer to e.g. Cute PDF writer, then Word starts ok. Any ideas what is
causing this? Other Office programs work fine.
From: Jay Freedman on 3 Feb 2010 09:04
On Wed, 3 Feb 2010 05:28:01 -0800, Heikki Salminen <Heikki
Salminen(a)discussions.microsoft.com> wrote:

>We use Cisco VPN to connect to our company network. When I'm online thru VPN
>and start Word 2007, Word hangs due to some strange printer issue. If my
>default printer is network printer, Word hangs. If I change my default
>printer to e.g. Cute PDF writer, then Word starts ok. Any ideas what is
>causing this? Other Office programs work fine.

Word depends heavily on the printer driver to calculate the page
layout and display. I suspect the delay involved in the traffic over
the VPN is causing Word to think it isn't connected to the driver.

Even without a VPN in the middle, it's advisable to install the
printer driver locally for a network printer, rather than pointing to
a driver on the print server. Once the driver is on your computer,
there should be no more startup problems.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
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