Word 2007 on term session - "Word could not create the work file"
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From: TKovacs on 23 Jan 2008 15:11 I have a fresh install of Win2003 R2 x64 and MS Office 2007. Non-administrative users who open Word get an error that reads "Word could not create the work file. Check the temp environment variable." User environment variables: TEMP = %USERPROFILE%\Local Settings\Temp TMP = %USERPROFILE%\Local Settings\Temp System environment variables: TEMP = (was) %systemroot%\temp (now changed to) C:\TEMP TMP = (was) %systemroot%\temp (now changed to) C:\TEMP I've checked the temp environment variable until I am blue in the face. I've googled for answers and found nothing helpful. In desparation I even attempted to call Micro$oft, who dispite this software being purchased as part of a $40K eopen volume license with SA, still wants another $250 to explain why this POS will not work correctly on a clean install. Joe blow with a single copy of Office at least gets 90 days of no-charge support. Really tees me off...... Anyone have this problem and figured out how to solve it? Thanks Ted
From: Vera Noest [MVP] on 23 Jan 2008 16:11
Was the TS in install mode during installation of Office? Here's a KB article that describes your problem, albeit for Word 2000: WD2000: "Word Cannot Create the Work File" Error Message When You Open a File http://support.microsoft.com/?kbid=302629 I would have a hard look at the Data subkey in the registry. The location of the Data subkey for an individual user should be: HKCU\Software\Microsoft\Office\x.0\Word\Data If you find that this key is wrong or missing for all users, you might have to update/add the shadow key in the Terminal Services section of the HKLM part of the registry, i.e. in HKEY_LOCAL_MACHINE\Software \Microsoft\Windows NT\CurrentVersion\Terminal Server\Install \Software Do this by starting Word as administrator while you're in install mode and making some changes on the Tools - Options menu. Since you thereby update the timestamp on the shadow key, all users will get a fresh copy of the shadow key into their HKCU part of the registry, so you won't have to modify/add all individual \Data subkeys. And while you're at it, also check the value of HKCU\Software\Microsoft\Windows\Current Version\Explorer\User Shell Folders\Cache _________________________________________________________ Vera Noest MCSE, CCEA, Microsoft MVP - Terminal Server TS troubleshooting: http://ts.veranoest.net ___ please respond in newsgroup, NOT by private email ___ =?Utf-8?B?VEtvdmFjcw==?= <TKovacs(a)discussions.microsoft.com> wrote on 23 jan 2008 in microsoft.public.windows.terminal_services: > I have a fresh install of Win2003 R2 x64 and MS Office 2007. > Non-administrative users who open Word get an error that reads > "Word could not create the work file. Check the temp environment > variable." > > User environment variables: > TEMP = %USERPROFILE%\Local Settings\Temp > TMP = %USERPROFILE%\Local Settings\Temp > > System environment variables: > TEMP = (was) %systemroot%\temp (now changed to) C:\TEMP > TMP = (was) %systemroot%\temp (now changed to) C:\TEMP > > I've checked the temp environment variable until I am blue in > the face. I've googled for answers and found nothing helpful. > In desparation I even attempted to call Micro$oft, who dispite > this software being purchased as part of a $40K eopen volume > license with SA, still wants another $250 to explain why this > POS will not work correctly on a clean install. Joe blow with a > single copy of Office at least gets 90 days of no-charge > support. Really tees me off...... > > Anyone have this problem and figured out how to solve it? > > Thanks > > Ted |