XP Pro Repair - will not accept key code
in [Windows XP]
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From: Jim Smith on 21 Jan 2010 14:41 I do computer tech for a small university. I have a students XP Pro laptop which we had to run repair on (we provide free computer repair to all students) and as part of the repair it naturally asks for our XP Pro volume licensing key. The key was entered and accepted, then the install locked up with the ubiquidous 39 minutes remaining (sat there for over an hour, no HDD activity). I did a hard reboot and restarted the repair, but now when it comes to the activation key window, it says the key (same one as before) is not a valid key. Where do I go from here, is there no way to get past this roadblock? We have 3 or 4 VLK's all of which work ordinarily, but not this time.
From: db on 21 Jan 2010 15:56 if the key code is no longer acceptable, then my suggestion is to reinstall a fresh copy of xp. in regards to why it stalled it was likely stuck on a hard ware driver. incidentally, doesn't the laptop have a factory restore built in? -- db���`�...�><)))�> DatabaseBen, Retired Professional - Systems Analyst - Database Developer - Accountancy - Veteran of the Armed Forces - @Hotmail.com - nntp Postologist ~ "share the nirvana" - dbZen ~~~~~~~~~~~~~~~ > > "Jim Smith" <jim.smith(a)lcu.edu> wrote in message news:#yzHxGtmKHA.2164(a)TK2MSFTNGP02.phx.gbl... > I do computer tech for a small university. > > I have a students XP Pro laptop which we had to run repair on (we provide > free computer repair to all students) and as part of the repair it > naturally asks for our XP Pro volume licensing key. > > The key was entered and accepted, then the install locked up with the > ubiquidous 39 minutes remaining (sat there for over an hour, no HDD > activity). > > I did a hard reboot and restarted the repair, but now when it comes to the > activation key window, it says the key (same one as before) is not a valid > key. > > Where do I go from here, is there no way to get past this roadblock? > > We have 3 or 4 VLK's all of which work ordinarily, but not this time. >
From: PA Bear [MS MVP] on 21 Jan 2010 20:16 Please visit http://www.microsoft.com/genuine/ and click on the Validate Windows and/or Validate Office button then restart your computer. If you weren't able to Validate, proceed as follows: 1. Download this diagnostic tool, saving it to your desktop: http://go.microsoft.com/fwlink/?linkid=56062 => WinXP: Double-click on the executable to run the tool. => Vista & Win7: Right-click on the executable and select Run as Administrator to run the tool. 2. After running the tool, click on the Windows and/or Office tab as appropriate and then click on Copy (to clipboard). NB: You may want to open a new Notepad file, paste the contents of your clipboard into it & save for future reference. 3. Begin a new post in the appropriate Microsoft Genuine Advantage forum and paste the results of the WGA and/or OGA Diagnostic Data in a detailed post: http://social.microsoft.com/Forums/en-US/category/genuine 4. A troubleshooting specialist will analyze the data and recommend an appropriate solution. Jim Smith wrote: > I do computer tech for a small university. > > I have a students XP Pro laptop which we had to run repair on (we provide > free computer repair to all students) and as part of the repair it > naturally > asks for our XP Pro volume licensing key. > > The key was entered and accepted, then the install locked up with the > ubiquidous 39 minutes remaining (sat there for over an hour, no HDD > activity). > > I did a hard reboot and restarted the repair, but now when it comes to the > activation key window, it says the key (same one as before) is not a valid > key. > > Where do I go from here, is there no way to get past this roadblock? > > We have 3 or 4 VLK's all of which work ordinarily, but not this time.
From: Doum on 25 Jan 2010 09:23 "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> �crivait news:#4FiiFwmKHA.4936(a)TK2MSFTNGP04.phx.gbl: Windows must be working to follow this procedure, isn't it? > Please visit http://www.microsoft.com/genuine/ and click on the > Validate Windows and/or Validate Office button then restart your > computer. > > If you weren't able to Validate, proceed as follows: > > 1. Download this diagnostic tool, saving it to your desktop: > http://go.microsoft.com/fwlink/?linkid=56062 > > => WinXP: Double-click on the executable to run the tool. > > => Vista & Win7: Right-click on the executable and select Run as > Administrator to run the tool. > > 2. After running the tool, click on the Windows and/or Office tab as > appropriate and then click on Copy (to clipboard). > > NB: You may want to open a new Notepad file, paste the contents of > your clipboard into it & save for future reference. > > 3. Begin a new post in the appropriate Microsoft Genuine Advantage > forum and paste the results of the WGA and/or OGA Diagnostic Data in a > detailed post: > http://social.microsoft.com/Forums/en-US/category/genuine > > 4. A troubleshooting specialist will analyze the data and recommend an > appropriate solution. > > > Jim Smith wrote: >> I do computer tech for a small university. >> >> I have a students XP Pro laptop which we had to run repair on (we >> provide free computer repair to all students) and as part of the >> repair it naturally >> asks for our XP Pro volume licensing key. >> >> The key was entered and accepted, then the install locked up with the >> ubiquidous 39 minutes remaining (sat there for over an hour, no HDD >> activity). >> >> I did a hard reboot and restarted the repair, but now when it comes >> to the activation key window, it says the key (same one as before) is >> not a valid key. >> >> Where do I go from here, is there no way to get past this roadblock? >> >> We have 3 or 4 VLK's all of which work ordinarily, but not this time. > >
From: Doum on 25 Jan 2010 09:26
"Jim Smith" <jim.smith(a)lcu.edu> �crivait news:#yzHxGtmKHA.2164(a)TK2MSFTNGP02.phx.gbl: > I do computer tech for a small university. > > I have a students XP Pro laptop which we had to run repair on (we > provide free computer repair to all students) and as part of the > repair it naturally asks for our XP Pro volume licensing key. > > The key was entered and accepted, then the install locked up with the > ubiquidous 39 minutes remaining (sat there for over an hour, no HDD > activity). > > I did a hard reboot and restarted the repair, but now when it comes to > the activation key window, it says the key (same one as before) is not > a valid key. > > Where do I go from here, is there no way to get past this roadblock? > > We have 3 or 4 VLK's all of which work ordinarily, but not this time. > > Have you tried the license key that came with the laptop? Usually laptops come preinstalled and there should be a Microsoft sticker under the laptop. |